Hi Bill, When you ask for callers ahead of you, you should go with ContactsWaiting+decrement step, because position in Queue is your position and when nobody else is in the queue you will hear a "- 1" after the decrement, don't know whether there is also an increment step.
At the end it is your choice how you get your script working. Not the way, only the result is graded. Regards Steffen Am Freitag, 30. November 2012 schrieb William Bell : > I have a question that may really just come down to a matter of > preference. However, I want to make sure there is something that I am not > missing. For those who want to "read along" my question stems from > IPexpert's One Week Lab Experience lab 2. I also think i have seen a > similar question in the 5-lab workbook. > > For everyone else, the CCX requirement is to play a contact's position in > queue while they are in the queued branch of Select Resource. > Specifically, they want you to play a prompt that says "The number of > people ahead of you is one" (or two, or three, etc.). > > The way I do this is as follows: > > step: Select Resource from CSQ > - (Connected) > - (Queued) > label: queueLoop > intPosInQ = Get Reporting Statistic PositionInQueue > decrement intPosInQ > playPrompt (P[YourPosinQ.wav] + intPosInQ) > delay 30s > goto label: queueLoop > > > The way I have seen IPExpert handle this has a few more steps: > > step: Select Resource from CSQ > - (Connected) > - (Queued) > label: queueLoop > intPosInQ = Get Reporting Statistic PositionInQueue > decrement intPosInQ > promptNumInQ = Create Generated Prompt number (intPosInQ) > promptQueue = Create Container Prompt Concatenation (P[YourPosinQ] + > promptNumInQ) > playPrompt (promptQueue) > delay 30s > goto label: queueLoop > > > When I use my method, I get the desired result. My question is what (if > any) advantage is there in generating the spoken prompt and packaging the > two prompts instead of just doing the concatenation in-line with the Play > Prompt step? > > Thanks in advance. > > -Bill > -- > William Bell > blog: http://ucguerrilla.com > twitter: @ucguerrilla > > >
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