Sounds like either way works, so as long as it works, it really doesn't
matter how you get it, just as long as the proctor gets what he is supposed
to hear.

I know I have used the slightly longer way as it helps me stay organized
but next lab session I am going to try this if I can keep my ducks in a row
:)

I also know from my practice that it does not say -1 when I set this up
using Position in queue, it says your position in queue is zero or whatever
I record.

I also practice recording in both in CUC and UCCX just in case one does not
work. You know both methods so just practice because you never know :)

It seems like you might be getting close to your lab, do you have one
schedule?

Bill

On Fri, Nov 30, 2012 at 4:05 PM, William Bell <b...@ucguerrilla.com> wrote:

> I have a question that may really just come down to a matter of
> preference. However, I want to make sure there is something that I am not
> missing. For those who want to "read along" my question stems from
> IPexpert's One Week Lab Experience lab 2. I also think i have seen a
> similar question in the 5-lab workbook.
>
> For everyone else, the CCX requirement is to play a contact's position in
> queue while they are in the queued branch of Select Resource.
>  Specifically, they want you to play a prompt that says "The number of
> people ahead of you is one" (or two, or three, etc.).
>
> The way I do this is as follows:
>
> step: Select Resource from CSQ
> - (Connected)
> - (Queued)
> label: queueLoop
> intPosInQ = Get Reporting Statistic PositionInQueue
> decrement intPosInQ
> playPrompt (P[YourPosinQ.wav] + intPosInQ)
> delay 30s
> goto label: queueLoop
>
>
> The way I have seen IPExpert handle this has a few more steps:
>
> step: Select Resource from CSQ
> - (Connected)
> - (Queued)
> label: queueLoop
> intPosInQ = Get Reporting Statistic PositionInQueue
> decrement intPosInQ
> promptNumInQ = Create Generated Prompt number (intPosInQ)
> promptQueue = Create Container Prompt Concatenation (P[YourPosinQ] +
> promptNumInQ)
> playPrompt (promptQueue)
> delay 30s
> goto label: queueLoop
>
>
> When I use my method, I get the desired result. My question is what (if
> any) advantage is there in generating the spoken prompt and packaging the
> two prompts instead of just doing the concatenation in-line with the Play
> Prompt step?
>
> Thanks in advance.
>
> -Bill
> --
> William Bell
> blog: http://ucguerrilla.com
> twitter: @ucguerrilla
>
>
>
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