Re: [OSL | CCIE_Voice] UCCX Prompt Question
Hi Bill, When you ask for callers ahead of you, you should go with ContactsWaiting+decrement step, because position in Queue is your position and when nobody else is in the queue you will hear a - 1 after the decrement, don't know whether there is also an increment step. At the end it is your choice how you get your script working. Not the way, only the result is graded. Regards Steffen Am Freitag, 30. November 2012 schrieb William Bell : I have a question that may really just come down to a matter of preference. However, I want to make sure there is something that I am not missing. For those who want to read along my question stems from IPexpert's One Week Lab Experience lab 2. I also think i have seen a similar question in the 5-lab workbook. For everyone else, the CCX requirement is to play a contact's position in queue while they are in the queued branch of Select Resource. Specifically, they want you to play a prompt that says The number of people ahead of you is one (or two, or three, etc.). The way I do this is as follows: step: Select Resource from CSQ - (Connected) - (Queued) label: queueLoop intPosInQ = Get Reporting Statistic PositionInQueue decrement intPosInQ playPrompt (P[YourPosinQ.wav] + intPosInQ) delay 30s goto label: queueLoop The way I have seen IPExpert handle this has a few more steps: step: Select Resource from CSQ - (Connected) - (Queued) label: queueLoop intPosInQ = Get Reporting Statistic PositionInQueue decrement intPosInQ promptNumInQ = Create Generated Prompt number (intPosInQ) promptQueue = Create Container Prompt Concatenation (P[YourPosinQ] + promptNumInQ) playPrompt (promptQueue) delay 30s goto label: queueLoop When I use my method, I get the desired result. My question is what (if any) advantage is there in generating the spoken prompt and packaging the two prompts instead of just doing the concatenation in-line with the Play Prompt step? Thanks in advance. -Bill -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Prompt Question
Sounds like either way works, so as long as it works, it really doesn't matter how you get it, just as long as the proctor gets what he is supposed to hear. I know I have used the slightly longer way as it helps me stay organized but next lab session I am going to try this if I can keep my ducks in a row :) I also know from my practice that it does not say -1 when I set this up using Position in queue, it says your position in queue is zero or whatever I record. I also practice recording in both in CUC and UCCX just in case one does not work. You know both methods so just practice because you never know :) It seems like you might be getting close to your lab, do you have one schedule? Bill On Fri, Nov 30, 2012 at 4:05 PM, William Bell b...@ucguerrilla.com wrote: I have a question that may really just come down to a matter of preference. However, I want to make sure there is something that I am not missing. For those who want to read along my question stems from IPexpert's One Week Lab Experience lab 2. I also think i have seen a similar question in the 5-lab workbook. For everyone else, the CCX requirement is to play a contact's position in queue while they are in the queued branch of Select Resource. Specifically, they want you to play a prompt that says The number of people ahead of you is one (or two, or three, etc.). The way I do this is as follows: step: Select Resource from CSQ - (Connected) - (Queued) label: queueLoop intPosInQ = Get Reporting Statistic PositionInQueue decrement intPosInQ playPrompt (P[YourPosinQ.wav] + intPosInQ) delay 30s goto label: queueLoop The way I have seen IPExpert handle this has a few more steps: step: Select Resource from CSQ - (Connected) - (Queued) label: queueLoop intPosInQ = Get Reporting Statistic PositionInQueue decrement intPosInQ promptNumInQ = Create Generated Prompt number (intPosInQ) promptQueue = Create Container Prompt Concatenation (P[YourPosinQ] + promptNumInQ) playPrompt (promptQueue) delay 30s goto label: queueLoop When I use my method, I get the desired result. My question is what (if any) advantage is there in generating the spoken prompt and packaging the two prompts instead of just doing the concatenation in-line with the Play Prompt step? Thanks in advance. -Bill -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Prompt Question
Steffen, Thanks for the reply. Actually, position in queue is the correct reporting statistic because I want to know how many contacts are ahead of the current contact. ContactsWaiting gives total number of contacts waiting for a resource without context for the existing contact. So, if I had 5 people in queue, all of them would hear the same count. Also, with Position in Queue, we wouldn't hit a -1 if there is only a single contact as the position for the contact is 1. Decrementing that variable would give me 0 not -1. Since I am reinitializing the variable each iteration, I should never hit a value below zero. Thanks again. Regards, Bill On Nov 30, 2012, at 5:17 PM, Steffen Bruening wrote: Hi Bill, When you ask for callers ahead of you, you should go with ContactsWaiting+decrement step, because position in Queue is your position and when nobody else is in the queue you will hear a - 1 after the decrement, don't know whether there is also an increment step. At the end it is your choice how you get your script working. Not the way, only the result is graded. Regards Steffen Am Freitag, 30. November 2012 schrieb William Bell : I have a question that may really just come down to a matter of preference. However, I want to make sure there is something that I am not missing. For those who want to read along my question stems from IPexpert's One Week Lab Experience lab 2. I also think i have seen a similar question in the 5-lab workbook. For everyone else, the CCX requirement is to play a contact's position in queue while they are in the queued branch of Select Resource. Specifically, they want you to play a prompt that says The number of people ahead of you is one (or two, or three, etc.). The way I do this is as follows: step: Select Resource from CSQ - (Connected) - (Queued) label: queueLoop intPosInQ = Get Reporting Statistic PositionInQueue decrement intPosInQ playPrompt (P[YourPosinQ.wav] + intPosInQ) delay 30s goto label: queueLoop The way I have seen IPExpert handle this has a few more steps: step: Select Resource from CSQ - (Connected) - (Queued) label: queueLoop intPosInQ = Get Reporting Statistic PositionInQueue decrement intPosInQ promptNumInQ = Create Generated Prompt number (intPosInQ) promptQueue = Create Container Prompt Concatenation (P[YourPosinQ] + promptNumInQ) playPrompt (promptQueue) delay 30s goto label: queueLoop When I use my method, I get the desired result. My question is what (if any) advantage is there in generating the spoken prompt and packaging the two prompts instead of just doing the concatenation in-line with the Play Prompt step? Thanks in advance. -Bill -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla -- William Bell blog: http://ucguerrilla.com Follow me on twitter @ucguerrilla ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Prompt Question
Bill, You are correct. That variable will never have a value of -1 given that it is re-initialized during every loop iteration. I use UCCX to record all prompts for UCCX and BACD. I use CUC for CUC and CUE prompt manager for its prompts. I haven't practiced doing recordings in CUC (other than what is needed for subscriber greetings and CUGA). Lab date is in December. Thanks for the reply! -Bill On Nov 30, 2012, at 5:48 PM, Bill Lake wrote: Sounds like either way works, so as long as it works, it really doesn't matter how you get it, just as long as the proctor gets what he is supposed to hear. I know I have used the slightly longer way as it helps me stay organized but next lab session I am going to try this if I can keep my ducks in a row :) I also know from my practice that it does not say -1 when I set this up using Position in queue, it says your position in queue is zero or whatever I record. I also practice recording in both in CUC and UCCX just in case one does not work. You know both methods so just practice because you never know :) It seems like you might be getting close to your lab, do you have one schedule? Bill On Fri, Nov 30, 2012 at 4:05 PM, William Bell b...@ucguerrilla.com wrote: I have a question that may really just come down to a matter of preference. However, I want to make sure there is something that I am not missing. For those who want to read along my question stems from IPexpert's One Week Lab Experience lab 2. I also think i have seen a similar question in the 5-lab workbook. For everyone else, the CCX requirement is to play a contact's position in queue while they are in the queued branch of Select Resource. Specifically, they want you to play a prompt that says The number of people ahead of you is one (or two, or three, etc.). The way I do this is as follows: step: Select Resource from CSQ - (Connected) - (Queued) label: queueLoop intPosInQ = Get Reporting Statistic PositionInQueue decrement intPosInQ playPrompt (P[YourPosinQ.wav] + intPosInQ) delay 30s goto label: queueLoop The way I have seen IPExpert handle this has a few more steps: step: Select Resource from CSQ - (Connected) - (Queued) label: queueLoop intPosInQ = Get Reporting Statistic PositionInQueue decrement intPosInQ promptNumInQ = Create Generated Prompt number (intPosInQ) promptQueue = Create Container Prompt Concatenation (P[YourPosinQ] + promptNumInQ) playPrompt (promptQueue) delay 30s goto label: queueLoop When I use my method, I get the desired result. My question is what (if any) advantage is there in generating the spoken prompt and packaging the two prompts instead of just doing the concatenation in-line with the Play Prompt step? Thanks in advance. -Bill -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com -- William Bell blog: http://ucguerrilla.com Follow me on twitter @ucguerrilla ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Prompt Question
Hi Bill,
I had my first attempt in November, but failed because I don't read
some question corectly
in every detail.
I had this problem with -1 in some of my lab sessions (not proctor
labs) and it worked with contacts waiting for me. I tested it with 3
call-in users and all get an indivudually annoucement for the amount of
calls ahead.
But as I wrote, it doesn't matter how the script looks like as long as it
fit the question in your binder.
Regards
Steffen
Am Freitag, 30. November 2012 schrieb Bill Lake :
Sounds like either way works, so as long as it works, it really doesn't
matter how you get it, just as long as the proctor gets what he is supposed
to hear.
I know I have used the slightly longer way as it helps me stay organized
but next lab session I am going to try this if I can keep my ducks in a row
:)
I also know from my practice that it does not say -1 when I set this up
using Position in queue, it says your position in queue is zero or whatever
I record.
I also practice recording in both in CUC and UCCX just in case one does
not work. You know both methods so just practice because you never know :)
It seems like you might be getting close to your lab, do you have one
schedule?
Bill
On Fri, Nov 30, 2012 at 4:05 PM, William Bell
b...@ucguerrilla.comjavascript:_e({}, 'cvml', 'b...@ucguerrilla.com');
wrote:
I have a question that may really just come down to a matter of
preference. However, I want to make sure there is something that I am not
missing. For those who want to read along my question stems from
IPexpert's One Week Lab Experience lab 2. I also think i have seen a
similar question in the 5-lab workbook.
For everyone else, the CCX requirement is to play a contact's position in
queue while they are in the queued branch of Select Resource.
Specifically, they want you to play a prompt that says The number of
people ahead of you is one (or two, or three, etc.).
The way I do this is as follows:
step: Select Resource from CSQ
- (Connected)
- (Queued)
label: queueLoop
intPosInQ = Get Reporting Statistic PositionInQueue
decrement intPosInQ
playPrompt (P[YourPosinQ.wav] + intPosInQ)
delay 30s
goto label: queueLoop
The way I have seen IPExpert handle this has a few more steps:
step: Select Resource from CSQ
- (Connected)
- (Queued)
label: queueLoop
intPosInQ = Get Reporting Statistic PositionInQueue
decrement intPosInQ
promptNumInQ = Create Generated Prompt number (intPosInQ)
promptQueue = Create Container Prompt Concatenation (P[YourPosinQ] +
promptNumInQ)
playPrompt (promptQueue)
delay 30s
goto label: queueLoop
When I use my method, I get the desired result. My question is what (if
any) advantage is there in generating the spoken prompt and packaging the
two prompts instead of just doing the concatenation in-line with the Play
Prompt step?
Thanks in advance.
-Bill
--
William Bell
blog: http://ucguerrilla.com
twitter: @ucguerrilla
___
For more information regarding industry leading CCIE Lab training, please
visit www.ipexpert.com
Are you a CCNP or CCIE and looking for a job? Check out
www.PlatinumPlacement.com
___
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
Are you a CCNP or CCIE and looking for a job? Check out
www.PlatinumPlacement.com
