Re: [OSL | CCIE_Voice] uccx script : get reporting statistics playing negative value
Which statistic? I've seen a '-1' response on estimated wait time many times in the past, I always assumed it was just because sufficient calls (in my case, probably none since it was a lab) had gone through the system for it to calculate a metric to report… but I have no idea if that's what was really happening or not. From: Ramcharan Arya ramcharan.a...@gmail.commailto:ramcharan.a...@gmail.com Date: Thu, 11 Jul 2013 23:14:10 -0400 To: ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com, William Bell b...@ucguerrilla.commailto:b...@ucguerrilla.com, Bill Lake whl...@gmail.commailto:whl...@gmail.com Subject: [OSL | CCIE_Voice] uccx script : get reporting statistics playing negative value Hi, My UCCX script playing negating output value from get reporting statistics. Can someone please give expert advice what could be wrong in uccx script which result into negative output. Thanks Regards, Ramcharan Arya CCIE # 28926 (RS) CONFIDENTIAL NOTICE: This electronic transmission and any attachments constitute confidential information which is intended only for the named recipient(s) and may be legally privileged. If you have received this communication in error, please contact the sender immediately. Any disclosure, copying, distribution or the taking of any action concerning the contents of this communication by anyone other than the named recipient(s) is strictly prohibited. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] uccx script : get reporting statistics playing negative value
You will only ever see -1 returned due to providing an invalid CSQ name to the get reporting statistics step. On Thu, Jul 11, 2013 at 8:52 PM, Joshua Kittle jkit...@netechcorp.comwrote: Which statistic? I've seen a '-1' response on estimated wait time many times in the past, I always assumed it was just because sufficient calls (in my case, probably none since it was a lab) had gone through the system for it to calculate a metric to report… but I have no idea if that's what was really happening or not. From: Ramcharan Arya ramcharan.a...@gmail.com Date: Thu, 11 Jul 2013 23:14:10 -0400 To: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com, William Bell b...@ucguerrilla.com, Bill Lake whl...@gmail.com Subject: [OSL | CCIE_Voice] uccx script : get reporting statistics playing negative value Hi, My UCCX script playing negating output value from get reporting statistics. Can someone please give expert advice what could be wrong in uccx script which result into negative output. Thanks Regards, Ramcharan Arya CCIE # 28926 (RS) CONFIDENTIAL NOTICE: This electronic transmission and any attachments constitute confidential information which is intended only for the named recipient(s) and may be legally privileged. If you have received this communication in error, please contact the sender immediately. Any disclosure, copying, distribution or the taking of any action concerning the contents of this communication by anyone other than the named recipient(s) is strictly prohibited. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] uccx script : get reporting statistics playing negative value
Not in my experience I can with lots of certainty say that I've seen it when doing a reactive debug on a just- published script, and then after a few calls, observed it turn into a positive integer. This was on an 8.5 cluster. I'm certain it wasn't an invalid CSQ name... That said, I don't fully understand everything that plays into it. Would be worthwhile to play with some more. I disclaim any expertise, just sharing what I've seen :) Sent from my iPhone On Jul 12, 2013, at 1:01 AM, Tanner Ezell tanner.ez...@gmail.commailto:tanner.ez...@gmail.com wrote: You will only ever see -1 returned due to providing an invalid CSQ name to the get reporting statistics step. On Thu, Jul 11, 2013 at 8:52 PM, Joshua Kittle jkit...@netechcorp.commailto:jkit...@netechcorp.com wrote: Which statistic? I've seen a '-1' response on estimated wait time many times in the past, I always assumed it was just because sufficient calls (in my case, probably none since it was a lab) had gone through the system for it to calculate a metric to report… but I have no idea if that's what was really happening or not. From: Ramcharan Arya ramcharan.a...@gmail.commailto:ramcharan.a...@gmail.com Date: Thu, 11 Jul 2013 23:14:10 -0400 To: ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com, William Bell b...@ucguerrilla.commailto:b...@ucguerrilla.com, Bill Lake whl...@gmail.commailto:whl...@gmail.com Subject: [OSL | CCIE_Voice] uccx script : get reporting statistics playing negative value Hi, My UCCX script playing negating output value from get reporting statistics. Can someone please give expert advice what could be wrong in uccx script which result into negative output. Thanks Regards, Ramcharan Arya CCIE # 28926 (RS) CONFIDENTIAL NOTICE: This electronic transmission and any attachments constitute confidential information which is intended only for the named recipient(s) and may be legally privileged. If you have received this communication in error, please contact the sender immediately. Any disclosure, copying, distribution or the taking of any action concerning the contents of this communication by anyone other than the named recipient(s) is strictly prohibited. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.comhttp://www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.comhttp://www.PlatinumPlacement.com CONFIDENTIAL NOTICE: This electronic transmission and any attachments constitute confidential information which is intended only for the named recipient(s) and may be legally privileged. If you have received this communication in error, please contact the sender immediately. Any disclosure, copying, distribution or the taking of any action concerning the contents of this communication by anyone other than the named recipient(s) is strictly prohibited. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX script problem
I need to write a UCCX script that will transfer calls to available agent based on longest idle time. This is configured on the CSQ via the UCCX Admin interface. if a phone user is requesting some time to end a call then during during this period he should be marked NOT READY. Enable after call work also on the CSQ configuration page. On Sun, Dec 23, 2012 at 6:30 PM, sanity insanity networksanitytoinsan...@gmail.com wrote: hi Guys, I need to write a UCCX script that will transfer calls to available agent based on longest idle time. if a phone user is requesting some time to end a call then during during this period he should be marked NOT READY. The user has to change the state to Ready to direct the call manually towards him. Please elaborate a simple procedure to achieve the above. Is there any default script that can be modified? -MJ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX script
You can use default icd script Default icd script is for CSQ agents From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of virajith Sent: Τετάρτη, 28 Νοεμβρίου 2012 12:00 μμ To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX script hi All, Is there any default script which I can modify on UCCX to this something similar to get Thank you for calling if you dialed this by mistake press 1 to contact operation else someone else will be with you shortly . Press 1 -- should go to 9001 Thanks, Vir [http://sigads.rediff.com/RealMedia/ads/adstream_nx.ads/www.rediffmail.com/signatureline.htm@Middle]http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle? Catch India as it happens with the Rediff News App. To download it for FREE, click herehttp://track.rediff.com/click?url=___http://www.rediff.com/newsapp___lnk=signaturenewservice=newsapp ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX script
hi Chrysostomos, Thanks for your reply. I have tried to modify the default ICD script many times . However it does not work for me. Please assist.. -Vir From: Chrysostomos Christofi lt;ch.christ...@logicom.netgt; Sent: Wed, 28 Nov 2012 15:51:03 To: virajith lt;vir...@rediffmail.comgt;, ccie_voice@onlinestudylist.com lt;ccie_voice@onlinestudylist.comgt; Subject: Re: [OSL | CCIE_Voice] UCCX script You can use default icd script Default icd script is for CSQ agents nbsp; From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of virajith Sent: Τετάρτη, 28 Νοεμβρίου 2012 12:00 μμ To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX script nbsp; hi All, Is there any default script which I can modify on UCCX to this something similar to get Thank you for calling if you dialed this by mistake press 1 to contact operation else someone else will be with you shortly . Press 1 --gt; should go to 9001 Thanks, Vir nbsp; Catch India as it happens with the Rediff News App. To download it for FREE, click here ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX script
What do you mean is not working You can take the default icd and then Create a menu in the begin with the desire prompt then add a redirect number and that’s all If they don’t press anything in the menu prompt then they will go to the queue Regards cc From: vir...@rediffmail.com [mailto:vir...@rediffmail.com] Sent: Τετάρτη, 28 Νοεμβρίου 2012 5:30 μμ To: Chrysostomos Christofi Cc: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX script hi Chrysostomos, Thanks for your reply. I have tried to modify the default ICD script many times . However it does not work for me. Please assist.. -Vir From: Chrysostomos Christofi ch.christ...@logicom.netmailto:ch.christ...@logicom.net Sent: Wed, 28 Nov 2012 15:51:03 To: virajith vir...@rediffmail.commailto:vir...@rediffmail.com, ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX script You can use default icd script Default icd script is for CSQ agents From: ccie_voice-boun...@onlinestudylist.commailto:ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of virajith Sent: Τετάρτη, 28 Νοεμβρίου 2012 12:00 μμ To: ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX script hi All, Is there any default script which I can modify on UCCX to this something similar to get Thank you for calling if you dialed this by mistake press 1 to contact operation else someone else will be with you shortly . Press 1 -- should go to 9001 Thanks, Vir [http://sigads.rediff.com/RealMedia/ads/adstream_nx.ads/www.rediffmail.com/signatureline.htm@Middle]http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle? Catch India as it happens with the Rediff News App. To download it for FREE, click herehttp://www.rediffmail.com/cgi-bin/red.cgi?red=http%3A%2F%2Ftrack%2Erediff%2Ecom%2Fclick%3Furl%3D%5F%5F%5Fhttp%3A%2F%2Fwww%2Erediff%2Ecom%2Fnewsapp%5F%5F%5F%26amp%3Blnk%3Dsignature%26amp%3Bnewservice%3DnewsappisImage=0BlockImage=0rediffng=0 [http://sigads.rediff.com/RealMedia/ads/adstream_nx.ads/www.rediffmail.com/signatureline.htm@Middle]http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle? Catch India as it happens with the Rediff News App. To download it for FREE, click herehttp://track.rediff.com/click?url=___http://www.rediff.com/newsapp___lnk=signaturenewservice=newsapp ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX script
Hi, you just need to upload the right prompt file, then your requirement is done via a menu step, use the thank you prompt as the menu prompt, on the menu branch 1, use the consult transfer step to the DN 9001, this should be all I believe. DN can be statically configure inside the consul transfer or you may use a string variable. Regards, Zaid, On Wed, Nov 28, 2012 at 7:29 PM, virajith vir...@rediffmail.com wrote: hi Chrysostomos, Thanks for your reply. I have tried to modify the default ICD script many times . However it does not work for me. Please assist.. -Vir From: Chrysostomos Christofi ch.christ...@logicom.net Sent: Wed, 28 Nov 2012 15:51:03 To: virajith vir...@rediffmail.com, ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX script You can use default icd script Default icd script is for CSQ agents ** ** *From:* ccie_voice-boun...@onlinestudylist.com [mailto: ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *virajith *Sent:* Τετάρτη, 28 Νοεμβρίου 2012 12:00 μμ *To:* ccie_voice@onlinestudylist.com *Subject:* [OSL | CCIE_Voice] UCCX script ** ** hi All, Is there any default script which I can modify on UCCX to this something similar to get Thank you for calling if you dialed this by mistake press 1 to contact operation else someone else will be with you shortly . Press 1 -- should go to 9001 Thanks, Vir http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle? Catch India as it happens with the *Rediff News App*. To download it for FREE, click herehttp://www.rediffmail.com/cgi-bin/red.cgi?red=http%3A%2F%2Ftrack%2Erediff%2Ecom%2Fclick%3Furl%3D%5F%5F%5Fhttp%3A%2F%2Fwww%2Erediff%2Ecom%2Fnewsapp%5F%5F%5F%26amp%3Blnk%3Dsignature%26amp%3Bnewservice%3DnewsappisImage=0BlockImage=0rediffng=0 http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle? Catch India as it happens with the *Rediff News App*. To download it for FREE, click herehttp://track.rediff.com/click?url=___http://www.rediff.com/newsapp___lnk=signaturenewservice=newsapp ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com -- Zaid Ahmed ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Script Location
CSCtb68915 CRS documentation should inform customers by means of a warning note that prompts, scripts and any document should not be copied using file system and should be uploaded using Appadmin. Using file system method may cause a total loss of files after a node manager restart or when the system is rebooted. Hope it helps -Shikhar On Wed, Jan 4, 2012 at 2:15 AM, datucha123 datucha123 datucha...@gmail.com wrote: It is nice to hear that the issue has been solved. BTW, you can always validate your scripts before upload, and even Reactive Debug them. On Wed, Jan 4, 2012 at 8:20 AM, Ken Wyan kew...@gmail.com wrote: There was a mistake in script itself. Now working Thanks On Tue, Jan 3, 2012 at 9:03 PM, datucha123 datucha123 datucha...@gmail.com wrote: When the AppManager in NOT IN SERVICE - there could be a JTAPI issue Did you verify that all CTI ports are associated with the JTAPI user? (also the CTI Route Point has to be associated). Also did you make JTAPI Resynch? As well as the Data Synch? What module does not come up? CRS Engine? Or maybe there is other Module that does not come up? On Tue, Jan 3, 2012 at 6:05 PM, Ken Wyan kew...@gmail.com wrote: I also never save my scripts inside wfavvid scripts system default in our production / testing UCCX servers. But in Proctorlabs , I saved there to save time seen some people doing so. But in my last session I was never able to take Appmanager service to IN SERVICE ( Restarted CCX Engine , Node Manager , Server , refreshed all scripts applications finally deleted all my scripts ) still it never came to IN SERVICE On Tue, Jan 3, 2012 at 1:52 PM, datucha123 datucha123 datucha...@gmail.com wrote: Well, I am always uploading using GUI. And I never store my custom Scripts in the default repository (Program Files --- wfavvid --- Scipts). I make a copy of default script from the repository to desktop (or any other location, but not the same as default repository), edit it as necessary, and then use the Appadmin GUI to upload my new edited script. Based on that I have never experienced problems with duplicate script in the repository. On Tue, Jan 3, 2012 at 11:37 AM, Ken Wyan kew...@gmail.com wrote: If I want to make a modified version of a default script , with CCX Editor I can open it then save with another name (same folder ) start editing it. After all , new script is available to be associated to any application ( SSCRIPT[..aef]) Do I need to upload this new script using script management GUI ? If I do so I can see two scripts with same name ( one is SCRIPT other is SSCRIPT ) under application management. I saw somebody told GUI upload may cause appadmin service go to partial service. Anybody experienced this? One TAC Engineer told me to always upload script using GUI. Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Script Location
It is nice to hear that the issue has been solved. BTW, you can always validate your scripts before upload, and even Reactive Debug them. On Wed, Jan 4, 2012 at 8:20 AM, Ken Wyan kew...@gmail.com wrote: There was a mistake in script itself. Now working Thanks On Tue, Jan 3, 2012 at 9:03 PM, datucha123 datucha123 datucha...@gmail.com wrote: When the AppManager in NOT IN SERVICE - there could be a JTAPI issue Did you verify that all CTI ports are associated with the JTAPI user? (also the CTI Route Point has to be associated). Also did you make JTAPI Resynch? As well as the Data Synch? What module does not come up? CRS Engine? Or maybe there is other Module that does not come up? On Tue, Jan 3, 2012 at 6:05 PM, Ken Wyan kew...@gmail.com wrote: I also never save my scripts inside wfavvid scripts system default in our production / testing UCCX servers. But in Proctorlabs , I saved there to save time seen some people doing so. But in my last session I was never able to take Appmanager service to IN SERVICE ( Restarted CCX Engine , Node Manager , Server , refreshed all scripts applications finally deleted all my scripts ) still it never came to IN SERVICE On Tue, Jan 3, 2012 at 1:52 PM, datucha123 datucha123 datucha...@gmail.com wrote: Well, I am always uploading using GUI. And I never store my custom Scripts in the default repository (Program Files --- wfavvid --- Scipts). I make a copy of default script from the repository to desktop (or any other location, but not the same as default repository), edit it as necessary, and then use the Appadmin GUI to upload my new edited script. Based on that I have never experienced problems with duplicate script in the repository. On Tue, Jan 3, 2012 at 11:37 AM, Ken Wyan kew...@gmail.com wrote: If I want to make a modified version of a default script , with CCX Editor I can open it then save with another name (same folder ) start editing it. After all , new script is available to be associated to any application ( SSCRIPT[..aef]) Do I need to upload this new script using script management GUI ? If I do so I can see two scripts with same name ( one is SCRIPT other is SSCRIPT ) under application management. I saw somebody told GUI upload may cause appadmin service go to partial service. Anybody experienced this? One TAC Engineer told me to always upload script using GUI. Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Script Location
Well, I am always uploading using GUI. And I never store my custom Scripts in the default repository (Program Files --- wfavvid --- Scipts). I make a copy of default script from the repository to desktop (or any other location, but not the same as default repository), edit it as necessary, and then use the Appadmin GUI to upload my new edited script. Based on that I have never experienced problems with duplicate script in the repository. On Tue, Jan 3, 2012 at 11:37 AM, Ken Wyan kew...@gmail.com wrote: If I want to make a modified version of a default script , with CCX Editor I can open it then save with another name (same folder ) start editing it. After all , new script is available to be associated to any application ( SSCRIPT[..aef]) Do I need to upload this new script using script management GUI ? If I do so I can see two scripts with same name ( one is SCRIPT other is SSCRIPT ) under application management. I saw somebody told GUI upload may cause appadmin service go to partial service. Anybody experienced this? One TAC Engineer told me to always upload script using GUI. Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Script Location
The script will not show up unless you load it via GUI, also you should always refresh the script and/or app when changing the script. The GUI will not allow you to upload a duplicate script as the defaults are in a custom directory that you cannot save to via the GUI. So you will not run into that problem but i would highly recommend changing the name so you know which one is the custom scripts On Tue, Jan 3, 2012 at 12:22 AM, datucha123 datucha123 datucha...@gmail.com wrote: Well, I am always uploading using GUI. And I never store my custom Scripts in the default repository (Program Files --- wfavvid --- Scipts). I make a copy of default script from the repository to desktop (or any other location, but not the same as default repository), edit it as necessary, and then use the Appadmin GUI to upload my new edited script. Based on that I have never experienced problems with duplicate script in the repository. On Tue, Jan 3, 2012 at 11:37 AM, Ken Wyan kew...@gmail.com wrote: If I want to make a modified version of a default script , with CCX Editor I can open it then save with another name (same folder ) start editing it. After all , new script is available to be associated to any application ( SSCRIPT[..aef]) Do I need to upload this new script using script management GUI ? If I do so I can see two scripts with same name ( one is SCRIPT other is SSCRIPT ) under application management. I saw somebody told GUI upload may cause appadmin service go to partial service. Anybody experienced this? One TAC Engineer told me to always upload script using GUI. Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com -- The biggest mistake people make in life is not trying to make a living at doing what they most enjoy. - Malcolm Forbes Nathan Silvers ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Script Location
I also never save my scripts inside wfavvid scripts system default in our production / testing UCCX servers. But in Proctorlabs , I saved there to save time seen some people doing so. But in my last session I was never able to take Appmanager service to IN SERVICE ( Restarted CCX Engine , Node Manager , Server , refreshed all scripts applications finally deleted all my scripts ) still it never came to IN SERVICE On Tue, Jan 3, 2012 at 1:52 PM, datucha123 datucha123 datucha...@gmail.comwrote: Well, I am always uploading using GUI. And I never store my custom Scripts in the default repository (Program Files --- wfavvid --- Scipts). I make a copy of default script from the repository to desktop (or any other location, but not the same as default repository), edit it as necessary, and then use the Appadmin GUI to upload my new edited script. Based on that I have never experienced problems with duplicate script in the repository. On Tue, Jan 3, 2012 at 11:37 AM, Ken Wyan kew...@gmail.com wrote: If I want to make a modified version of a default script , with CCX Editor I can open it then save with another name (same folder ) start editing it. After all , new script is available to be associated to any application ( SSCRIPT[..aef]) Do I need to upload this new script using script management GUI ? If I do so I can see two scripts with same name ( one is SCRIPT other is SSCRIPT ) under application management. I saw somebody told GUI upload may cause appadmin service go to partial service. Anybody experienced this? One TAC Engineer told me to always upload script using GUI. Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Script Location
When the AppManager in NOT IN SERVICE - there could be a JTAPI issue Did you verify that all CTI ports are associated with the JTAPI user? (also the CTI Route Point has to be associated). Also did you make JTAPI Resynch? As well as the Data Synch? What module does not come up? CRS Engine? Or maybe there is other Module that does not come up? On Tue, Jan 3, 2012 at 6:05 PM, Ken Wyan kew...@gmail.com wrote: I also never save my scripts inside wfavvid scripts system default in our production / testing UCCX servers. But in Proctorlabs , I saved there to save time seen some people doing so. But in my last session I was never able to take Appmanager service to IN SERVICE ( Restarted CCX Engine , Node Manager , Server , refreshed all scripts applications finally deleted all my scripts ) still it never came to IN SERVICE On Tue, Jan 3, 2012 at 1:52 PM, datucha123 datucha123 datucha...@gmail.com wrote: Well, I am always uploading using GUI. And I never store my custom Scripts in the default repository (Program Files --- wfavvid --- Scipts). I make a copy of default script from the repository to desktop (or any other location, but not the same as default repository), edit it as necessary, and then use the Appadmin GUI to upload my new edited script. Based on that I have never experienced problems with duplicate script in the repository. On Tue, Jan 3, 2012 at 11:37 AM, Ken Wyan kew...@gmail.com wrote: If I want to make a modified version of a default script , with CCX Editor I can open it then save with another name (same folder ) start editing it. After all , new script is available to be associated to any application ( SSCRIPT[..aef]) Do I need to upload this new script using script management GUI ? If I do so I can see two scripts with same name ( one is SCRIPT other is SSCRIPT ) under application management. I saw somebody told GUI upload may cause appadmin service go to partial service. Anybody experienced this? One TAC Engineer told me to always upload script using GUI. Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Script Location
There was a mistake in script itself. Now working Thanks On Tue, Jan 3, 2012 at 9:03 PM, datucha123 datucha123 datucha...@gmail.comwrote: When the AppManager in NOT IN SERVICE - there could be a JTAPI issue Did you verify that all CTI ports are associated with the JTAPI user? (also the CTI Route Point has to be associated). Also did you make JTAPI Resynch? As well as the Data Synch? What module does not come up? CRS Engine? Or maybe there is other Module that does not come up? On Tue, Jan 3, 2012 at 6:05 PM, Ken Wyan kew...@gmail.com wrote: I also never save my scripts inside wfavvid scripts system default in our production / testing UCCX servers. But in Proctorlabs , I saved there to save time seen some people doing so. But in my last session I was never able to take Appmanager service to IN SERVICE ( Restarted CCX Engine , Node Manager , Server , refreshed all scripts applications finally deleted all my scripts ) still it never came to IN SERVICE On Tue, Jan 3, 2012 at 1:52 PM, datucha123 datucha123 datucha...@gmail.com wrote: Well, I am always uploading using GUI. And I never store my custom Scripts in the default repository (Program Files --- wfavvid --- Scipts). I make a copy of default script from the repository to desktop (or any other location, but not the same as default repository), edit it as necessary, and then use the Appadmin GUI to upload my new edited script. Based on that I have never experienced problems with duplicate script in the repository. On Tue, Jan 3, 2012 at 11:37 AM, Ken Wyan kew...@gmail.com wrote: If I want to make a modified version of a default script , with CCX Editor I can open it then save with another name (same folder ) start editing it. After all , new script is available to be associated to any application ( SSCRIPT[..aef]) Do I need to upload this new script using script management GUI ? If I do so I can see two scripts with same name ( one is SCRIPT other is SSCRIPT ) under application management. I saw somebody told GUI upload may cause appadmin service go to partial service. Anybody experienced this? One TAC Engineer told me to always upload script using GUI. Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX script editor in standalone mode
I finally figured it out! I put a created a MS loopback interface and gave it ip address 10.10.210.5 and it came right up!!! I've been wrestling with this forever!! Talk about a hack. Adam Compton On Mon, May 9, 2011 at 8:34 AM, adam compton com...@gmail.com wrote: All, I'm having a hell of a time trying to get UCCX editor to work in standalone mode. I use proctorlabs for my UCCX studying, because I don't have a UCCX server. I am able to connect to the UCCX with the script editor, but when I'm done with the lab and try the editor at home, it fails everytime. It's getting really frustrating because this is an area I need some time in. Does anybody have any good ideas on getting that running locally by itself? Adam Compton ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX script editor in standalone mode
IIRC, you'll need to use UCCX editor 8.0 or higher for standalone mode to work properly. I'm using v8.0(1.1) and it works fine. cheers, sd From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of adam compton Sent: Monday, May 09, 2011 8:35 AM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX script editor in standalone mode All, I'm having a hell of a time trying to get UCCX editor to work in standalone mode. I use proctorlabs for my UCCX studying, because I don't have a UCCX server. I am able to connect to the UCCX with the script editor, but when I'm done with the lab and try the editor at home, it fails everytime. It's getting really frustrating because this is an area I need some time in. Does anybody have any good ideas on getting that running locally by itself? Adam Compton ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX script editor in standalone mode
The problem is that I don't have access to a 8.0 UCCX. On Mon, May 9, 2011 at 9:26 AM, Steve Denney (stdenney) stden...@cisco.comwrote: IIRC, you’ll need to use UCCX editor 8.0 or higher for standalone mode to work properly. I’m using v8.0(1.1) and it works fine. cheers, sd *From:* ccie_voice-boun...@onlinestudylist.com [mailto: ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *adam compton *Sent:* Monday, May 09, 2011 8:35 AM *To:* ccie_voice@onlinestudylist.com *Subject:* [OSL | CCIE_Voice] UCCX script editor in standalone mode All, I'm having a hell of a time trying to get UCCX editor to work in standalone mode. I use proctorlabs for my UCCX studying, because I don't have a UCCX server. I am able to connect to the UCCX with the script editor, but when I'm done with the lab and try the editor at home, it fails everytime. It's getting really frustrating because this is an area I need some time in. Does anybody have any good ideas on getting that running locally by itself? Adam Compton ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Script (Redirect call based on the calling number)
I believe uccx does not understand the + symbol. - Reply message - From: Naoufal Kerboute naou...@mhdinfotech.com Date: Sun, Apr 10, 2011 7:21 am Subject: [OSL | CCIE_Voice] UCCX Script (Redirect call based on the calling number) To: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Dear gents, I'm working on UCCX section and I'm trying to reroute some calls coming from Spain (+34) to a specific extension. I've setup the script and it's working only if I set the calling number variable to full Spain PSTN number, but let take the case for many number from Spain. How can I reroute calls coming from spain to a specific extension (I don't want to much the full muber, I want to much only calling number start with +34) Any ideas? Thanks a lot Naoufal * * This Communication is Private Confidential. This message and any attachments may contain information that is privileged and / or confidential and is the property of MHD InfoTech LLC. * * It is intended solely for the person to whom it is addressed. If you are not the intended recipient, you are hereby notified that you are not authorized to read, print, retain copy, disseminate, distribute, or * * use this message any attachments or any part thereof. If you have received this message in error, please notify the sender immediately and delete the message and any attachments from your system. * * ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX Script (Redirect call based on the calling number)
The + symbol is a string so it can be match. My script is working if I set the condition like If Calling Number == “+3434141891” then redirect call to 5001 But I’m looking for a way to reroute all calls coming from area +34 to 5001 Naoufal From: bkvalent...@gmail.com [mailto:bkvalent...@gmail.com] Sent: Sunday, April 10, 2011 4:40 PM To: Naoufal Kerboute; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX Script (Redirect call based on the calling number) I believe uccx does not understand the + symbol. - Reply message - From: Naoufal Kerboute naou...@mhdinfotech.com Date: Sun, Apr 10, 2011 7:21 am Subject: [OSL | CCIE_Voice] UCCX Script (Redirect call based on the calling number) To: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Dear gents, I'm working on UCCX section and I'm trying to reroute some calls coming from Spain (+34) to a specific extension. I've setup the script and it's working only if I set the calling number variable to full Spain PSTN number, but let take the case for many number from Spain. How can I reroute calls coming from spain to a specific extension (I don't want to much the full muber, I want to much only calling number start with +34) Any ideas? Thanks a lot Naoufal * * This Communication is Private Confidential. This message and any attachments may contain information that is privileged and / or confidential and is the property of MHD InfoTech LLC. * * It is intended solely for the person to whom it is addressed. If you are not the intended recipient, you are hereby notified that you are not authorized to read, print, retain copy, disseminate, distribute, or * * use this message any attachments or any part thereof. If you have received this message in error, please notify the sender immediately and delete the message and any attachments from your system. * * * * This Communication is Private Confidential. This message and any attachments may contain information that is privileged and / or confidential and is the property of MHD InfoTech LLC. * * It is intended solely for the person to whom it is addressed. If you are not the intended recipient, you are hereby notified that you are not authorized to read, print, retain copy, disseminate, distribute, or * * use this message any attachments or any part thereof. If you have received this message in error, please notify the sender immediately and delete the message and any attachments from your system. * * ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX Script (Redirect call based on the calling number)
Looks similar to requirement of IPExpert Workbook 1 Lab 12A - 12.2 On 10 April 2011 15:40, Naoufal Kerboute naou...@mhdinfotech.com wrote: The + symbol is a string so it can be match. My script is working if I set the condition like If Calling Number == “+3434141891” then redirect call to 5001 But I’m looking for a way to reroute all calls coming from area +34 to 5001 Naoufal *From:* bkvalent...@gmail.com [mailto:bkvalent...@gmail.com] *Sent:* Sunday, April 10, 2011 4:40 PM *To:* Naoufal Kerboute; ccie_voice@onlinestudylist.com *Subject:* Re: [OSL | CCIE_Voice] UCCX Script (Redirect call based on the calling number) I believe uccx does not understand the + symbol. - Reply message - From: Naoufal Kerboute naou...@mhdinfotech.com Date: Sun, Apr 10, 2011 7:21 am Subject: [OSL | CCIE_Voice] UCCX Script (Redirect call based on the calling number) To: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com Dear gents, I'm working on UCCX section and I'm trying to reroute some calls coming from Spain (+34) to a specific extension. I've setup the script and it's working only if I set the calling number variable to full Spain PSTN number, but let take the case for many number from Spain. How can I reroute calls coming from spain to a specific extension (I don't want to much the full muber, I want to much only calling number start with +34) Any ideas? Thanks a lot Naoufal * * This Communication is Private Confidential. This message and any attachments may contain information that is privileged and / or confidential and is the property of MHD InfoTech LLC. * * It is intended solely for the person to whom it is addressed. If you are not the intended recipient, you are hereby notified that you are not authorized to read, print, retain copy, disseminate, distribute, or * * use this message any attachments or any part thereof. If you have received this message in error, please notify the sender immediately and delete the message and any attachments from your system. * * * * This Communication is Private Confidential. This message and any attachments may contain information that is privileged and / or confidential and is the property of MHD InfoTech LLC. * * It is intended solely for the person to whom it is addressed. If you are not the intended recipient, you are hereby notified that you are not authorized to read, print, retain copy, disseminate, distribute, or * * use this message any attachments or any part thereof. If you have received this message in error, please notify the sender immediately and delete the message and any attachments from your system. * * ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX Script (Redirect call based on the calling number)
Thanks Roger. I was looking for the function StartsWith(+34). You are a great man :D From: Rogers Ochieng [mailto:rogersochi...@gmail.com] Sent: Sunday, April 10, 2011 7:57 PM To: Naoufal Kerboute Cc: bkvalent...@gmail.com; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX Script (Redirect call based on the calling number) Looks similar to requirement of IPExpert Workbook 1 Lab 12A - 12.2 On 10 April 2011 15:40, Naoufal Kerboute naou...@mhdinfotech.commailto:naou...@mhdinfotech.com wrote: The + symbol is a string so it can be match. My script is working if I set the condition like If Calling Number == +3434141891 then redirect call to 5001 But I'm looking for a way to reroute all calls coming from area +34 to 5001 Naoufal From: bkvalent...@gmail.commailto:bkvalent...@gmail.com [mailto:bkvalent...@gmail.commailto:bkvalent...@gmail.com] Sent: Sunday, April 10, 2011 4:40 PM To: Naoufal Kerboute; ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX Script (Redirect call based on the calling number) I believe uccx does not understand the + symbol. - Reply message - From: Naoufal Kerboute naou...@mhdinfotech.commailto:naou...@mhdinfotech.com Date: Sun, Apr 10, 2011 7:21 am Subject: [OSL | CCIE_Voice] UCCX Script (Redirect call based on the calling number) To: ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.commailto:ccie_voice@onlinestudylist.com Dear gents, I'm working on UCCX section and I'm trying to reroute some calls coming from Spain (+34) to a specific extension. I've setup the script and it's working only if I set the calling number variable to full Spain PSTN number, but let take the case for many number from Spain. How can I reroute calls coming from spain to a specific extension (I don't want to much the full muber, I want to much only calling number start with +34) Any ideas? Thanks a lot Naoufal * * This Communication is Private Confidential. This message and any attachments may contain information that is privileged and / or confidential and is the property of MHD InfoTech LLC. * * It is intended solely for the person to whom it is addressed. If you are not the intended recipient, you are hereby notified that you are not authorized to read, print, retain copy, disseminate, distribute, or * * use this message any attachments or any part thereof. If you have received this message in error, please notify the sender immediately and delete the message and any attachments from your system. * * * * This Communication is Private Confidential. This message and any attachments may contain information that is privileged and / or confidential and is the property of MHD InfoTech LLC. * * It is intended solely for the person to whom it is addressed. If you are not the intended recipient, you are hereby notified that you are not authorized to read, print, retain copy, disseminate, distribute, or * * use this message any attachments or any part thereof. If you have received this message in error, please notify the sender immediately and delete the message and any attachments from your system. * * ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.comhttp://www.ipexpert.com * * This Communication is Private Confidential. This message and any attachments may contain information that is privileged and / or confidential and is the property of MHD InfoTech LLC. * * It is intended solely for the person to whom it is addressed. If you are not the intended recipient, you are hereby notified that you are not authorized to read, print, retain copy, disseminate, distribute, or * * use this message any attachments or any part thereof. If you have
Re: [OSL | CCIE_Voice] UCCX Script Question
For the first question - You need to either record a prompt in CUC or CUE, upload to UCCX, and then use the Play Prompt step to play to the caller. Then use the Terminate step and go to the end of the script using a label. For the second question - Once again record the prompt and upload. After that you can either create a new Play Prompt step and delete the old for the Queue Prompt Prompt variable (I assume you are using ICD) or just change the value of the Queue Prompt variable. Hope this helps, Jeff From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of ccieiwillb Sent: Tuesday, November 09, 2010 7:25 AM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX Script Question Hi Everyone, I am trying to tweak a script I put together and was curious it there is a way to play a prompt and then end the call/hangup? Also does anyone know if there is a way to not play the system message I'm sorry all of our representatives are currently assisting other callers.? I have tried a couple different solutions that I thought would work but no luck. Any help is greatly appreciated. Regards, ccieiwillb ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX Script Question
Thank you Jeff, I will give it a shot tonight when I lab. On Tue, Nov 9, 2010 at 12:28 PM, givemeccievoice2...@gmail.com wrote: For the first question - You need to either record a prompt in CUC or CUE, upload to UCCX, and then use the Play Prompt step to play to the caller. Then use the Terminate step and go to the end of the script using a label. For the second question – Once again record the prompt and upload. After that you can either create a new Play Prompt step and delete the old for the “Queue Prompt” Prompt variable (I assume you are using ICD) or just change the value of the Queue Prompt variable. Hope this helps, Jeff *From:* ccie_voice-boun...@onlinestudylist.com [mailto: ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *ccieiwillb *Sent:* Tuesday, November 09, 2010 7:25 AM *To:* ccie_voice@onlinestudylist.com *Subject:* [OSL | CCIE_Voice] UCCX Script Question Hi Everyone, I am trying to tweak a script I put together and was curious it there is a way to play a prompt and then end the call/hangup? Also does anyone know if there is a way to not play the system message I'm sorry all of our representatives are currently assisting other callers.? I have tried a couple different solutions that I thought would work but no luck. Any help is greatly appreciated. Regards, *ccieiwillb* ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX Script question
Did you try using concatenated step? -Thaya From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Phillip Day Sent: Friday, July 02, 2010 1:21 PM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX Script question Hi, I have created a fairly complex script for a customer, and the only part I can't test yet is the queueing. I have attached a screenshot of what happens when a call is queued. Can anyone see any reason why this wouldn't work. The script has been validated, and we are about to add some resources to the CSQs, I'm just wondering if I could have missed anything here? The idea is that roughly every 15 second the user gets a prompt to say a customised hold message, then they get another to say where they are in the queue, and then another to say the estimated wait time. If they are 10th or more in the queue, there is no prompt for the wait time but the other two should play. Anyone see any problems with this?? Thanks in advance Phill __ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept by a content checking tool for the presence of computer viruses. Nettitude Limited is a Company registered in England Registered Address Nettitude Limited, Fosse House, Fosse Way, Leamington Spa, Warwickshire, CV31 1XG Company Registration Number: 4705154 VAT Number: 812 4539 44 www.nettitude.com __ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX Script question
Phil - The script looks good to me, but I haven't verified it in a lab. I couldn't determine from your email if there was an actual problem with the script or not. When you loaded it and ran tests, did you observe any unexpected behavior? Thanks! *Matthew Berry* *_Vitals:_* *GVoice: *+1.612.424.5044 *Gmail*: ciscovoiceg...@gmail.com *Skype*: ciscovoiceguru *Twitter*: ciscovoiceguru On 7/2/2010 12:20 PM, Phillip Day wrote: Hi, I have created a fairly complex script for a customer, and the only part I can't test yet is the queueing. I have attached a screenshot of what happens when a call is queued. Can anyone see any reason why this wouldn't work. The script has been validated, and we are about to add some resources to the CSQs, I'm just wondering if I could have missed anything here? The idea is that roughly every 15 second the user gets a prompt to say a customised hold message, then they get another to say where they are in the queue, and then another to say the estimated wait time. If they are 10th or more in the queue, there is no prompt for the wait time but the other two should play. Anyone see any problems with this?? Thanks in advance Phill __ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept by a content checking tool for the presence of computer viruses. Nettitude Limited is a Company registered in England Registered Address Nettitude Limited, Fosse House, Fosse Way, Leamington Spa, Warwickshire, CV31 1XG Company Registration Number: 4705154 VAT Number: 812 4539 44 www.nettitude.com __ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX script question
No Randall of course i have no problem to share it with the community. i will do so 2010/3/24 Randall Saborio ill2...@gmail.com Lucky Cristobal. Are you concerned about your intellectual property rights, or will you share it with all of us? :) We won't get mad if you want to keep it private, but just suggesting. On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego cristobalpri...@gmail.com wrote: thank you very much 2010/3/24 Tanner Ezell tanner.ez...@gmail.com Eh? I've attached a document I developed which explains everything you need to get information from the script to the CAD software. On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego cristobalpri...@gmail.com wrote: Hello Tanner, thanks for your reply. I have a question, I'm trying to do my customized Get call Contact Info Step with the Set Enterprise call info step , none of the options that i created on my enterprise data configuration shows up i know I'm not understanding something properly. Can I do a Get call Contact Info Step and push some personalized (customized) Strings to the Agent desktop ? am I on the right track ? thanks 2010/3/23 Tanner Ezell tanner.ez...@gmail.com Add a new variable to the work flow Use the set enterprise call info step to pass the variable along. On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego cristobalpri...@gmail.com wrote: Hello, I'd like to get some advice on this. I need to create a script that will get some variables from the customer. and I'd like those variables to be displayed on the Agent Desktop. I've been looking on Enterprise Data Format and on the Desktop Administrator I created a workflow and I Modified a few fields for Enterprise Data and Added a new layout list. Where i'm having problems is at the time to put all of this together. could you please help me which steps do i need to use thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com -- Cheers, Tanner Ezell -- Cheers, Tanner Ezell ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX script question
The document was sent to the list, but apparently has yet to be approved (apparently no one pays attention?). The document can be found here: http://tannerezell.com/media/UCCX%20Custom%20Reports%20-%20Scripting%20-%20Get%20Session%20ID.pdf As an aside, you may want to consider the IP of the person who created the document before you start passing it around :) Cheers On Thu, Mar 25, 2010 at 11:26 AM, Cristobal Priego cristobalpri...@gmail.com wrote: No Randall of course i have no problem to share it with the community. i will do so 2010/3/24 Randall Saborio ill2...@gmail.com Lucky Cristobal. Are you concerned about your intellectual property rights, or will you share it with all of us? :) We won't get mad if you want to keep it private, but just suggesting. On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego cristobalpri...@gmail.com wrote: thank you very much 2010/3/24 Tanner Ezell tanner.ez...@gmail.com Eh? I've attached a document I developed which explains everything you need to get information from the script to the CAD software. On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego cristobalpri...@gmail.com wrote: Hello Tanner, thanks for your reply. I have a question, I'm trying to do my customized Get call Contact Info Step with the Set Enterprise call info step , none of the options that i created on my enterprise data configuration shows up i know I'm not understanding something properly. Can I do a Get call Contact Info Step and push some personalized (customized) Strings to the Agent desktop ? am I on the right track ? thanks 2010/3/23 Tanner Ezell tanner.ez...@gmail.com Add a new variable to the work flow Use the set enterprise call info step to pass the variable along. On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego cristobalpri...@gmail.com wrote: Hello, I'd like to get some advice on this. I need to create a script that will get some variables from the customer. and I'd like those variables to be displayed on the Agent Desktop. I've been looking on Enterprise Data Format and on the Desktop Administrator I created a workflow and I Modified a few fields for Enterprise Data and Added a new layout list. Where i'm having problems is at the time to put all of this together. could you please help me which steps do i need to use thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com -- Cheers, Tanner Ezell -- Cheers, Tanner Ezell ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com -- Cheers, Tanner Ezell ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX script question
Hello Tanner,
I have a question. I know I'm doing something wrong. when the call is sent
to the agent. on the Data Field part. I see ANI, DNIS, Layout (default)
what I'm trying to do is, based on the called number i will make a
comparison in a loop, when i find a match in the script based on the called
number, i want to set a variable with a name. then i would like the agent to
be able to see ANI, DNIS and the customized name on the Data Field.
i'd like to do something like this
Called Number = 2003
if (DNIS == 2001 )
{
Customer = Safeway
}
else if (DNIS== 2002)
{
Customer = Raleys
}
else if (DNIS == 2003)
{
Customer = SafeMart
}
then I'd like the agent to see on the Data field when the phone is ringing
on the agent
ANI = 408-123-4567
DNIS = 2003
Customer = SafeMart
I don't know or I can't get the last part to work
I have enhanced license on my uccx version 5.0.2.
on the desktop administrator under Enterprise Data Configuration
I created my field list:
0 customer
and layout list:
Customer : ANI, DNIS, Customer, user.layout
i went to workflow groups agents key accounts work flow,
on the event Ringing Action I only have these options: Run Macro, Call
Control, Launch External App, Agent state, Utility Action
and i don't know what to do
how do i get this to work ?
thanks
2010/3/25 Tanner Ezell tanner.ez...@gmail.com
The document was sent to the list, but apparently has yet to be
approved (apparently no one pays attention?).
The document can be found here:
http://tannerezell.com/media/UCCX%20Custom%20Reports%20-%20Scripting%20-%20Get%20Session%20ID.pdf
As an aside, you may want to consider the IP of the person who created
the document before you start passing it around :)
Cheers
On Thu, Mar 25, 2010 at 11:26 AM, Cristobal Priego
cristobalpri...@gmail.com wrote:
No Randall of course i have no problem to share it with the community. i
will do so
2010/3/24 Randall Saborio ill2...@gmail.com
Lucky Cristobal.
Are you concerned about your intellectual property rights, or will you
share it with all of us? :)
We won't get mad if you want to keep it private, but just suggesting.
On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
thank you very much
2010/3/24 Tanner Ezell tanner.ez...@gmail.com
Eh?
I've attached a document I developed which explains everything you
need to get information from the script to the CAD software.
On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello Tanner,
thanks for your reply.
I have a question, I'm trying to do my customized Get call Contact
Info
Step
with the Set Enterprise call info step , none of the options that i
created
on my enterprise data configuration shows up
i know I'm not understanding something properly. Can I do a Get
call
Contact
Info Step and push some personalized (customized) Strings to the
Agent
desktop ?
am I on the right track ?
thanks
2010/3/23 Tanner Ezell tanner.ez...@gmail.com
Add a new variable to the work flow
Use the set enterprise call info step to pass the variable along.
On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello,
I'd like to get some advice on this.
I need to create a script that will get some variables from the
customer.
and I'd like those variables to be displayed on the Agent
Desktop.
I've been looking on Enterprise Data Format and on the Desktop
Administrator
I created a workflow and I Modified a few fields for Enterprise
Data
and
Added a new layout list.
Where i'm having problems is at the time to put all of this
together.
could
you please help me
which steps do i need to use
thanks
___
For more information regarding industry leading CCIE Lab
training,
please
visit www.ipexpert.com
--
Cheers,
Tanner Ezell
--
Cheers,
Tanner Ezell
___
For more information regarding industry leading CCIE Lab training,
please
visit www.ipexpert.com
--
Cheers,
Tanner Ezell
___
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX script question
I'd have to check, but I don't believe the ECC fields are populated in
CAD while the phone is ringing. Only after.
Aside from that, you must use the Set Enterprise Info step, make sure
the field is added to the default layout of the agent and you'll be
set.
---
I just re-read what you posted, and it sounds like you created another
layout list, if that is correct you must specify it with the Set
Enterprise Info step, or add it to the default layout.
On Thu, Mar 25, 2010 at 2:16 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello Tanner,
I have a question. I know I'm doing something wrong. when the call is sent
to the agent. on the Data Field part. I see ANI, DNIS, Layout (default)
what I'm trying to do is, based on the called number i will make a
comparison in a loop, when i find a match in the script based on the called
number, i want to set a variable with a name. then i would like the agent to
be able to see ANI, DNIS and the customized name on the Data Field.
i'd like to do something like this
Called Number = 2003
if (DNIS == 2001 )
{
Customer = Safeway
}
else if (DNIS== 2002)
{
Customer = Raleys
}
else if (DNIS == 2003)
{
Customer = SafeMart
}
then I'd like the agent to see on the Data field when the phone is ringing
on the agent
ANI = 408-123-4567
DNIS = 2003
Customer = SafeMart
I don't know or I can't get the last part to work
I have enhanced license on my uccx version 5.0.2.
on the desktop administrator under Enterprise Data Configuration
I created my field list:
0 customer
and layout list:
Customer : ANI, DNIS, Customer, user.layout
i went to workflow groups agents key accounts work flow,
on the event Ringing Action I only have these options: Run Macro, Call
Control, Launch External App, Agent state, Utility Action
and i don't know what to do
how do i get this to work ?
thanks
2010/3/25 Tanner Ezell tanner.ez...@gmail.com
The document was sent to the list, but apparently has yet to be
approved (apparently no one pays attention?).
The document can be found here:
http://tannerezell.com/media/UCCX%20Custom%20Reports%20-%20Scripting%20-%20Get%20Session%20ID.pdf
As an aside, you may want to consider the IP of the person who created
the document before you start passing it around :)
Cheers
On Thu, Mar 25, 2010 at 11:26 AM, Cristobal Priego
cristobalpri...@gmail.com wrote:
No Randall of course i have no problem to share it with the community. i
will do so
2010/3/24 Randall Saborio ill2...@gmail.com
Lucky Cristobal.
Are you concerned about your intellectual property rights, or will you
share it with all of us? :)
We won't get mad if you want to keep it private, but just suggesting.
On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
thank you very much
2010/3/24 Tanner Ezell tanner.ez...@gmail.com
Eh?
I've attached a document I developed which explains everything you
need to get information from the script to the CAD software.
On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello Tanner,
thanks for your reply.
I have a question, I'm trying to do my customized Get call
Contact
Info
Step
with the Set Enterprise call info step , none of the options that
i
created
on my enterprise data configuration shows up
i know I'm not understanding something properly. Can I do a Get
call
Contact
Info Step and push some personalized (customized) Strings to the
Agent
desktop ?
am I on the right track ?
thanks
2010/3/23 Tanner Ezell tanner.ez...@gmail.com
Add a new variable to the work flow
Use the set enterprise call info step to pass the variable along.
On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello,
I'd like to get some advice on this.
I need to create a script that will get some variables from the
customer.
and I'd like those variables to be displayed on the Agent
Desktop.
I've been looking on Enterprise Data Format and on the Desktop
Administrator
I created a workflow and I Modified a few fields for Enterprise
Data
and
Added a new layout list.
Where i'm having problems is at the time to put all of this
together.
could
you please help me
which steps do i need to use
thanks
___
For more information regarding industry leading CCIE Lab
training,
please
visit www.ipexpert.com
--
Cheers,
Tanner Ezell
--
Cheers,
Tanner Ezell
___
For more information regarding industry leading CCIE Lab training,
Re: [OSL | CCIE_Voice] UCCX script question
They are populated while ringing and they are only called ecc's when
using cad with ucce not uccx. I think tanner hit the nail on the head
though with the layout and set enterprise data steps.
Chad Stachowicz
415-794-8770
Please excuse any mispellings as this message was from my mobile device
On Mar 25, 2010, at 9:22 AM, Tanner Ezell tanner.ez...@gmail.com
wrote:
I'd have to check, but I don't believe the ECC fields are populated in
CAD while the phone is ringing. Only after.
Aside from that, you must use the Set Enterprise Info step, make sure
the field is added to the default layout of the agent and you'll be
set.
---
I just re-read what you posted, and it sounds like you created another
layout list, if that is correct you must specify it with the Set
Enterprise Info step, or add it to the default layout.
On Thu, Mar 25, 2010 at 2:16 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello Tanner,
I have a question. I know I'm doing something wrong. when the call
is sent
to the agent. on the Data Field part. I see ANI, DNIS, Layout
(default)
what I'm trying to do is, based on the called number i will make a
comparison in a loop, when i find a match in the script based on
the called
number, i want to set a variable with a name. then i would like the
agent to
be able to see ANI, DNIS and the customized name on the Data Field.
i'd like to do something like this
Called Number = 2003
if (DNIS == 2001 )
{
Customer = Safeway
}
else if (DNIS== 2002)
{
Customer = Raleys
}
else if (DNIS == 2003)
{
Customer = SafeMart
}
then I'd like the agent to see on the Data field when the phone is
ringing
on the agent
ANI = 408-123-4567
DNIS = 2003
Customer = SafeMart
I don't know or I can't get the last part to work
I have enhanced license on my uccx version 5.0.2.
on the desktop administrator under Enterprise Data Configuration
I created my field list:
0 customer
and layout list:
Customer : ANI, DNIS, Customer, user.layout
i went to workflow groups agents key accounts work flow,
on the event Ringing Action I only have these options: Run Macro,
Call
Control, Launch External App, Agent state, Utility Action
and i don't know what to do
how do i get this to work ?
thanks
2010/3/25 Tanner Ezell tanner.ez...@gmail.com
The document was sent to the list, but apparently has yet to be
approved (apparently no one pays attention?).
The document can be found here:
http://tannerezell.com/media/UCCX%20Custom%20Reports%20-%20Scripting%20-%20Get%20Session%20ID.pdf
As an aside, you may want to consider the IP of the person who
created
the document before you start passing it around :)
Cheers
On Thu, Mar 25, 2010 at 11:26 AM, Cristobal Priego
cristobalpri...@gmail.com wrote:
No Randall of course i have no problem to share it with the
community. i
will do so
2010/3/24 Randall Saborio ill2...@gmail.com
Lucky Cristobal.
Are you concerned about your intellectual property rights, or
will you
share it with all of us? :)
We won't get mad if you want to keep it private, but just
suggesting.
On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
thank you very much
2010/3/24 Tanner Ezell tanner.ez...@gmail.com
Eh?
I've attached a document I developed which explains everything
you
need to get information from the script to the CAD software.
On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello Tanner,
thanks for your reply.
I have a question, I'm trying to do my customized Get call
Contact
Info
Step
with the Set Enterprise call info step , none of the options
that
i
created
on my enterprise data configuration shows up
i know I'm not understanding something properly. Can I do a Get
call
Contact
Info Step and push some personalized (customized) Strings to
the
Agent
desktop ?
am I on the right track ?
thanks
2010/3/23 Tanner Ezell tanner.ez...@gmail.com
Add a new variable to the work flow
Use the set enterprise call info step to pass the variable
along.
On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello,
I'd like to get some advice on this.
I need to create a script that will get some variables from
the
customer.
and I'd like those variables to be displayed on the Agent
Desktop.
I've been looking on Enterprise Data Format and on the
Desktop
Administrator
I created a workflow and I Modified a few fields for
Enterprise
Data
and
Added a new layout list.
Where i'm having problems is at the time to put all of this
together.
could
you please help me
which steps do i need to use
thanks
___
For more information regarding industry leading CCIE Lab
training,
please
visit www.ipexpert.com
--
Cheers,
Tanner Ezell
--
Cheers,
Re: [OSL | CCIE_Voice] UCCX script question
I was able to get it to work
thank you very much for all your help
2010/3/25 Chad Stachowicz chadstachow...@gmail.com
They are populated while ringing and they are only called ecc's when using
cad with ucce not uccx. I think tanner hit the nail on the head though with
the layout and set enterprise data steps.
Chad Stachowicz
415-794-8770
Please excuse any mispellings as this message was from my mobile device
On Mar 25, 2010, at 9:22 AM, Tanner Ezell tanner.ez...@gmail.com wrote:
I'd have to check, but I don't believe the ECC fields are populated in
CAD while the phone is ringing. Only after.
Aside from that, you must use the Set Enterprise Info step, make sure
the field is added to the default layout of the agent and you'll be
set.
---
I just re-read what you posted, and it sounds like you created another
layout list, if that is correct you must specify it with the Set
Enterprise Info step, or add it to the default layout.
On Thu, Mar 25, 2010 at 2:16 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello Tanner,
I have a question. I know I'm doing something wrong. when the call is
sent
to the agent. on the Data Field part. I see ANI, DNIS, Layout (default)
what I'm trying to do is, based on the called number i will make a
comparison in a loop, when i find a match in the script based on the
called
number, i want to set a variable with a name. then i would like the agent
to
be able to see ANI, DNIS and the customized name on the Data Field.
i'd like to do something like this
Called Number = 2003
if (DNIS == 2001 )
{
Customer = Safeway
}
else if (DNIS== 2002)
{
Customer = Raleys
}
else if (DNIS == 2003)
{
Customer = SafeMart
}
then I'd like the agent to see on the Data field when the phone is
ringing
on the agent
ANI = 408-123-4567
DNIS = 2003
Customer = SafeMart
I don't know or I can't get the last part to work
I have enhanced license on my uccx version 5.0.2.
on the desktop administrator under Enterprise Data Configuration
I created my field list:
0 customer
and layout list:
Customer : ANI, DNIS, Customer, user.layout
i went to workflow groups agents key accounts work flow,
on the event Ringing Action I only have these options: Run Macro, Call
Control, Launch External App, Agent state, Utility Action
and i don't know what to do
how do i get this to work ?
thanks
2010/3/25 Tanner Ezell tanner.ez...@gmail.com
The document was sent to the list, but apparently has yet to be
approved (apparently no one pays attention?).
The document can be found here:
http://tannerezell.com/media/UCCX%20Custom%20Reports%20-%20Scripting%20-%20Get%20Session%20ID.pdf
As an aside, you may want to consider the IP of the person who created
the document before you start passing it around :)
Cheers
On Thu, Mar 25, 2010 at 11:26 AM, Cristobal Priego
cristobalpri...@gmail.com wrote:
No Randall of course i have no problem to share it with the community.
i
will do so
2010/3/24 Randall Saborio ill2...@gmail.com
Lucky Cristobal.
Are you concerned about your intellectual property rights, or will you
share it with all of us? :)
We won't get mad if you want to keep it private, but just suggesting.
On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
thank you very much
2010/3/24 Tanner Ezell tanner.ez...@gmail.com
Eh?
I've attached a document I developed which explains everything you
need to get information from the script to the CAD software.
On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello Tanner,
thanks for your reply.
I have a question, I'm trying to do my customized Get call
Contact
Info
Step
with the Set Enterprise call info step , none of the options that
i
created
on my enterprise data configuration shows up
i know I'm not understanding something properly. Can I do a Get
call
Contact
Info Step and push some personalized (customized) Strings to the
Agent
desktop ?
am I on the right track ?
thanks
2010/3/23 Tanner Ezell tanner.ez...@gmail.com
Add a new variable to the work flow
Use the set enterprise call info step to pass the variable along.
On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello,
I'd like to get some advice on this.
I need to create a script that will get some variables from the
customer.
and I'd like those variables to be displayed on the Agent
Desktop.
I've been looking on Enterprise Data Format and on the Desktop
Administrator
I created a workflow and I Modified a few fields for Enterprise
Data
and
Added a new layout list.
Where i'm having problems is at the time to put all of this
together.
could
you please help me
which steps do i need to use
thanks
___
For more information regarding industry leading CCIE Lab
training,
please
Re: [OSL | CCIE_Voice] UCCX script question
thank you very much 2010/3/24 Tanner Ezell tanner.ez...@gmail.com Eh? I've attached a document I developed which explains everything you need to get information from the script to the CAD software. On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego cristobalpri...@gmail.com wrote: Hello Tanner, thanks for your reply. I have a question, I'm trying to do my customized Get call Contact Info Step with the Set Enterprise call info step , none of the options that i created on my enterprise data configuration shows up i know I'm not understanding something properly. Can I do a Get call Contact Info Step and push some personalized (customized) Strings to the Agent desktop ? am I on the right track ? thanks 2010/3/23 Tanner Ezell tanner.ez...@gmail.com Add a new variable to the work flow Use the set enterprise call info step to pass the variable along. On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego cristobalpri...@gmail.com wrote: Hello, I'd like to get some advice on this. I need to create a script that will get some variables from the customer. and I'd like those variables to be displayed on the Agent Desktop. I've been looking on Enterprise Data Format and on the Desktop Administrator I created a workflow and I Modified a few fields for Enterprise Data and Added a new layout list. Where i'm having problems is at the time to put all of this together. could you please help me which steps do i need to use thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com -- Cheers, Tanner Ezell -- Cheers, Tanner Ezell ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX script question
Lucky Cristobal. Are you concerned about your intellectual property rights, or will you share it with all of us? :) We won't get mad if you want to keep it private, but just suggesting. On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego cristobalpri...@gmail.com wrote: thank you very much 2010/3/24 Tanner Ezell tanner.ez...@gmail.com Eh? I've attached a document I developed which explains everything you need to get information from the script to the CAD software. On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego cristobalpri...@gmail.com wrote: Hello Tanner, thanks for your reply. I have a question, I'm trying to do my customized Get call Contact Info Step with the Set Enterprise call info step , none of the options that i created on my enterprise data configuration shows up i know I'm not understanding something properly. Can I do a Get call Contact Info Step and push some personalized (customized) Strings to the Agent desktop ? am I on the right track ? thanks 2010/3/23 Tanner Ezell tanner.ez...@gmail.com Add a new variable to the work flow Use the set enterprise call info step to pass the variable along. On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego cristobalpri...@gmail.com wrote: Hello, I'd like to get some advice on this. I need to create a script that will get some variables from the customer. and I'd like those variables to be displayed on the Agent Desktop. I've been looking on Enterprise Data Format and on the Desktop Administrator I created a workflow and I Modified a few fields for Enterprise Data and Added a new layout list. Where i'm having problems is at the time to put all of this together. could you please help me which steps do i need to use thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com -- Cheers, Tanner Ezell -- Cheers, Tanner Ezell ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX script question
Add a new variable to the work flow Use the set enterprise call info step to pass the variable along. On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego cristobalpri...@gmail.com wrote: Hello, I'd like to get some advice on this. I need to create a script that will get some variables from the customer. and I'd like those variables to be displayed on the Agent Desktop. I've been looking on Enterprise Data Format and on the Desktop Administrator I created a workflow and I Modified a few fields for Enterprise Data and Added a new layout list. Where i'm having problems is at the time to put all of this together. could you please help me which steps do i need to use thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com -- Cheers, Tanner Ezell ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
