It should work if CTI from Finesse is using VPN.
Are you able to make inbound and outbound call to the MRA phone without
Finesse.
For the inbound call Cucm sends an invite over to Expressway C with which
the mra phone is registered. I would pull CUCM and CTI trace for the
inbound call.
Aman
Did anyone get this to work? I'm currently testing with a remote 88xx phone
registered via MRA. Finesse is logged in on PC connected over VPN. Finesse
desktop works fine, but once agent goes ready, the call is never presented to
the phone; the agent immediately goes from reserved to not
What did you end up doing to get that metric?
On Tue, Mar 17, 2020 at 11:40 AM Lelio Fulgenzi wrote:
> Ok. This is good. It's not ideal since I can't open more than one file at
> time (or can I?).
>
> My hope is/was to get an idea of what the load on our expressway servers
> will be.
>
> We
Ok. This is good. It's not ideal since I can't open more than one file at time
(or can I?).
My hope is/was to get an idea of what the load on our expressway servers will
be.
We have two node cluster (medium OVA) so we can get at least 2 x 200 voicecalls
if both are up and active.
I think I'm
Thank you all for the information!! TAC told me I needed to add up the stats
from all the team screens in Finesse or build a gadget, neither of which seem
very practical.
Jason
From: Anthony Holloway
Sent: Tuesday, March 17, 2020 12:35 PM
To: JASON BURWELL
Cc: Johnson, Tim ;
No, unfortunately RTR requires Java in all versions to date, including 12.5.
The UCCX API (mentioned by Bill Talley -
https://youruccx/adminapi/agentstats) can be viewed in your browser with no
plugins at all. Though the data points are much less than what RTR can
provide, it does give you the
They typically go back several days - these are the counters you see in perfmon
log viewer in RTMT.
> On Mar 17, 2020, at 12:15 PM, Lelio Fulgenzi wrote:
>
> Does this perfmon file go into history? I understood that it was live data
> only?
>
> -Original Message-
> From: Chester
Several ways:
- the Real Time Reporting Tool in appadmin
- CCx API website (https://ccxip/adminapi/agentstats
- CUIC Live reports
- Finesse Supervisor Desktop assuming supervisor is a supervisor of all queues.
Sent from an iPhone mobile device with very tiny touchscreen input keys.
Please
Thanks!! do you know if there is a newer version available than what comes from
the plugin that does not require Java?
Jason
From: Johnson, Tim
Sent: Tuesday, March 17, 2020 12:21 PM
To: JASON BURWELL
Subject: [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources
CAUTION: This email
On UCCX 11.6 is there a way to quickly see how many agents are logged in real
time? TAC was not helpful with providing a solution. Thanks
Jason
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I wholeheartedly agree... a sharing of this script would be very beneficial and
very much appreciated.
(make sure the rubbing of hands is accompanied by lots of soap and water)
Terry
-Original Message-
From: cisco-voip On Behalf Of Lelio
Fulgenzi
Sent: Tuesday, March 17, 2020 9:46
Does this perfmon file go into history? I understood that it was live data
only?
-Original Message-
From: Chester Rieman
Sent: Tuesday, March 17, 2020 11:46 AM
To: Lelio Fulgenzi
Cc: Kent Roberts ; Pawlowski, Adam ; voyp
list, cisco-voip (cisco-voip@puck.nether.net)
Subject: Re:
Scripting + axl would be easier in the long run but….
In RTMT save the perfmon csv file, you can the open it in excel, you can also
download file get activelog cm/log/ris/*
One gotcha is that each node is independent and grabs a perfmon counter every
15s, this is not coordinated between the
We shall eagerly await your script
{rubbing hands together with evil laugh}
-Original Message-
From: Kent Roberts
Sent: Tuesday, March 17, 2020 11:33 AM
To: Lelio Fulgenzi
Cc: Pawlowski, Adam ; voyp list, cisco-voip
(cisco-voip@puck.nether.net)
Subject: Re: [cisco-voip]
The api dumps out into xml. But it is very easy to do a txt file.Currently
I load the data to mssql and go from there. I’ll try to post it later. Have
an apt now so can’t do more then email.
Kent
> On Mar 17, 2020, at 09:08, Lelio Fulgenzi wrote:
>
>
> Thanks Kent.
>
> While a
If you have access to the Cisco Live on demand repository, there’s a
presentation and video by, I think, Paul Giralt, about using APIs to collect
the RTMT data you’re asking about. He mentions sharing his source files on
GitHub.I don’t remember the session ID at the moment, sorry.
Sent
Thanks Kent.
While a script sounds lovely (and please do share), I'm currently focused on
any way to dump the data, even to a text file, from RTMT, using RTMT
configurations.
If the only way to get this is from a script, then, well, guess I'm scripting.
-Original Message-
From:
Each registration over MRA will show the expressway’s IP address for the device
IP, therefore an RTMT device search by IP address of the expressway(s) can tell
you how many registrations are coming from each expressway to a certain CUCM
cluster.
After logging into RTMT go to Voice/Video >
Wow lots of interest ok. Let me collect all the stuff
It’s just a script. I have been thinking of making it a windows service for
better stability if there is interest. But that will take a few days
everything is a mess with the virus response requests
Kent
> On Mar 17, 2020, at 06:25,
Lelio (& community) – I saw this post and wanted to jump in with feedback from
our support team. They say yes, you can use RTMT. You weren’t super clear on
what data you are looking to get – whether it was more CDR related or not. If
you are looking for options to help with troubleshooting,
This would be cool and for sure something to work on when/if I get stuck in the
home office. For now I've just been hastily adding code to my other scripts and
libraries to bulk provision everyone for Jabber while trying not to implode the
system, but that's about done.
> -Original
Yes please! Thanks.
We are still using mrtg, but it should be fine for now.
Sent from my iPhone
> On Mar 16, 2020, at 8:21 PM, Kent Roberts wrote:
>
> Yes there is I can send you links and stuff I’ve done this for years and
> use grafania to graph it
>
>
> Kent
>
>> On Mar 16, 2020,
Me too please
> On Mar 16, 2020, at 21:20, Hunter Fuller wrote:
>
> I would also love that info! We use Grafana already internally.
>
> --
> Hunter Fuller
> Router Jockey
> VBH Annex B-5
> +1 256 824 5331
>
> Office of Information Technology
> The University of Alabama in Huntsville
>
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