Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

2020-07-10 Thread Tanner Ezell
;>>>>> }, >>>>>> "pTerminalMenu": { >>>>>> "name": "pTerminalMenu", >>>>>> "value": "P[6886/688601.wav]", >>>>>> "

Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

2020-07-10 Thread Anthony Holloway
;>> "ccgId": "6" >>> }, >>> [CLIPPED] >>> and if you're wondering, yes, those are real-time insights into the >>> script variables and caller ECC. I could tell you the step they're >>> currently on.. ;) >>>

Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

2020-07-10 Thread Tanner Ezell
ls, lots of fun stuff we >> can do. >> >> On Fri, Jul 10, 2020 at 1:42 PM Bill Talley wrote: >> >>> I ran some tests, and as Anthony suggested, there is no data returned >>> which indicates anything beyond the registration status of a device. 路‍♂️ >>> &g

Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

2020-07-10 Thread Bill Talley
sights into the script >>> variables and caller ECC. I could tell you the step they're currently on.. >>> ;) >>> >>> It's too bad there isn't a market for these tools, lots of fun stuff we can >>> do. >>> >>&g

Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

2020-07-10 Thread Tanner Ezell
of a device. 路‍♂️ >> >> Sent from an iPhone mobile device with very tiny touchscreen input keys. >> Please excude my typtos. >> >> On Jul 10, 2020, at 2:56 PM, JASON BURWELL via cisco-voip < >> cisco-voip@puck.nether.net> wrote: >> >>  &g

Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

2020-07-10 Thread Bill Talley
turned which >> indicates anything beyond the registration status of a device. 路‍♂️ >> >> Sent from an iPhone mobile device with very tiny touchscreen input keys. >> Please excude my typtos. >> >>>> On Jul 10, 2020, at 2:56 PM, JASON BURWELL v

Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

2020-07-10 Thread Tanner Ezell
ck.nether.net> wrote: > >  > > Thank you for all the responses! Been a busy day so late getting back. > > > > I was able to see the data I needed in historical format by running the > licensing report shown in the thread Anthony posted. Very high level

Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

2020-07-10 Thread Bill Talley
? > > Jason > > > From: cisco-voip On Behalf Of Anthony > Holloway > Sent: Friday, July 10, 2020 2:03 PM > To: Tanner Ezell > Cc: Charles Goldsmith ; cisco-voip@puck.nether.net > Subject: Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage > > Looks

Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

2020-07-10 Thread UC Penguin
2020 4:11 PM > To: JASON BURWELL > Cc: Charles Goldsmith ; cisco-voip@puck.nether.net > Subject: Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage > > [EXTERNAL] > > RTMT is still the same as it's always been. We need a major overhaul, > because some pe

Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

2020-07-10 Thread Anthony Holloway
It's a whole bunch of contacts, like even outbound agent calls,and I don't mean outbound campaigns, rather just making a call to pizza hut. So, while yes, it does include the inbound contacts, it includes way too much data and you cannot filter it. Additionally for callbacks, it's a single

Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

2020-07-10 Thread UC Penguin
What does Contacts/Contact Summary show? Doc says call, email, http. Does it have realtime data? > On Jul 10, 2020, at 12:08, Anthony Holloway > wrote: > >  > Unfortunately, nothing in RTR gives you port usage. However, in a vanilla > environment, like one where only JTAPI triggers are

Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

2020-07-10 Thread Anthony Holloway
Unfortunately, nothing in RTR gives you port usage. However, in a vanilla environment, like one where only JTAPI triggers are used and it's one per call, then your Applications running would equal your ports used for the most part. However, once you have HTTP triggers, Callback, Trigger

Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

2020-07-10 Thread UC Penguin
It’s been a long time since I’ve used uccx as uccx. Is the option for real time reporting present under the Tools menu? (It is when licensed as IP IVR) It requires Java and is finicky, but does report. In CCE instead I just look at the usage on the AW and dump that in AW Db and graph it with

Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

2020-07-10 Thread JASON BURWELL via cisco-voip
Sorry, been tied us this morning. Just looking for real time usage data of the 300 UCCX Ports we are licensed for. Thanks! From: Tanner Ezell Sent: Friday, July 10, 2020 9:41 AM To: Charles Goldsmith Cc: Anthony Holloway ; JASON BURWELL ; cisco-voip@puck.nether.net Subject: [EXTERNAL] Re: