The two problems I run into on this is the agent has a different ring tone that
takes longer or they have their line forwarded.
If you watch the phone when it is happening you will get a different result
the. The agent.
Sent from my iPhone
> On Jul 13, 2016, at 1:54 PM, Scott Voll wrote:
>
The default connection timer on the select resource step is 10 seconds. Is
there a possibility that this agent is a member of a different CSQ than the
other agents so a different select resource step is being used? For example if
this user is a member of an escalation CSQ,the script would use a
gt;"
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCx Ring time?
Hmm, presuming it doesn't happen for regular calls, that's one where I'd
restart CCX Engine and CTI Services. I can't think of any other way to
individualize that setting.
From: Scott Vol
@puck.nether.net
Subject: Re: [cisco-voip] UCCx Ring time?
Already checked that.
Scott
On Wed, Jul 13, 2016 at 2:09 PM, Matthew Loraditch
mailto:mloradi...@heliontechnologies.com>>
wrote:
Well her line in CUCM could have a specific RNA timer programmed, couldn’t it?
From: cisc
her.net] *On Behalf
> Of *Scott Voll
> *Sent:* Wednesday, July 13, 2016 1:54 PM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] UCCx Ring time?
>
>
>
> can a single agent have a ring time different than other agents? I have
> one complaining that she only gets
Well her line in CUCM could have a specific RNA timer programmed, couldn’t it?
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Scott
Voll
Sent: Wednesday, July 13, 2016 1:54 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] UCCx Ring time?
can a single agent have
can a single agent have a ring time different than other agents? I have
one complaining that she only gets two rings while others have 4. UCCx 10
TIA
Scott
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