It's already been said...but with a question mark, so I'll say it again.
Premium licenses are 1:2 for Agent:Port, up to the server maximum, which is
400 Agents and 400 Ports. So you start to lose something you pay for at
201 Premium Agents. In which case, if you really need the capacity, look
That's the way I read it, Advanced IVR ports are double the agent count, up
to a maximum of 400, basic IVR ports have no limit hard coded, but it does
reference a calculation. I didn't dig into it to see.
On Tue, Mar 10, 2020 at 7:00 PM Bill Talley wrote:
> The platform capacity on UCCX is 400
The platform capacity on UCCX is 400 ports using the largest OVA, no?
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/design/guide/uccx_b_solution-design-guide-125/uccx_b_solution-design-guide-125_chapter_01001.html
Sent from an iPhone mobile
You should’ve gotten 600 IVR ports I believe but check with the licensing team.
May need to open a TAC case at this point for assistance
On Mar 10, 2020, at 7:46 PM, Fares Alsaafani wrote:
Hello everyone,
I’m in the middle of Uccx deployment. We bought 300 premium agent licenses but
only
