So, I've been trying to make this less of a problem by encouraging the creation
of functional lines and mailboxes, or call coverage (hunt/distro) to keep user
mailboxes away from needing to be "checked" or handled by individuals. That
doesn't work in all cases, but, by having something more
Hi Myron,
https://www.2ring.com/products/gadgets-for-cisco-finesse-ga/overview
https://developer.cisco.com/ecosystem/spp/solutions/165037/
2Ring and Parsec tele systems have some gadgets that you can use in pre 12.0
versions to send messages to Agents.
Thanks!
Jinto Alakkal | Analyst III,
Is there any way for a supervisor to deploy a team message or banner message to
their agents on an ad-hoc basis? I know team message is a feature in Finesse
12.0 but looking for something equivalent in UCCX and Finesse 11.6?
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This will be a diversion header in CUBE. You can change it with "translate
redirect-called" under "voice translation-profile". This is assuming only
one Diversion Header. If the call was forwarded multiple times then there
will be multiple diversion headers, and I'm not sure if the translation
Hallo Group
Is there a way to change the last Redirect DN Field on a ISR 4451 in the
SIP Profile?
We have a CUCM 10.5 and UCCE 11.6 and need this field to identify calls
from the UCCE to CUCM for Voice Recording.
Now all the Fields (originalcalledpartynumber, finalcalledpartynumber,
There is one more option, but this can only be used for announcements and will
work in conjunction WebEx teams, this is the only free solution I am aware of.
https://github.com/CiscoDevNet/finesse-sample-code/tree/master/WebexTeamsTeamAnnouncementsSampleGadget
Thanks!
Jinto Alakkal | Analyst
Thanks for the info Jinto. I saw 2ring as a third party option too but was
hoping there was a free or open-source solution I could offer the customer. But
hey you gotta pay for the fancy stuff sometimes right lol
> On Jul 30, 2019, at 10:40 AM, Jinto Alakkal Kunjumon
> wrote:
>
> Hi Myron,
>
