Re: [cisco-voip] Quick question about Unified Attendant Console

[Henry Gicheru (KE)]

Yes

Regards,
Henry Gicheru

Ryan Huff  wrote:




Not really familiar with installing U-AC  from what I am gathering (version 
10.5); it is still Windows dependant, correct? Use the OVA to create the 
machine that you install Windows on, then use the AC binary to install.

Is that right?

Thanks,

Ryan


itevomcid


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Re: [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator

[Michele Russo (AM)]

Yes, this was the problem.  I did another restore from a different backup copy 
and all the data was available.

Thanks for your note.

Michele

From: Abhiram Kramadhati (akramadh) [mailto:akram...@cisco.com]
Sent: Saturday, January 10, 2015 1:16 PM
To: Anthony Holloway
Cc: cisco-voip@puck.nether.net; Jason Aarons (AM); Michele Russo (AM)
Subject: Re: [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see 
any setting in desktop administrator


You can just do another Restore and it should come back. Its a race condition 
where CVD is not initialized before the restore.

-Abhiram Kramadhati
On Jan 10, 2015 11:18 PM, Anthony Holloway 
mailto:avholloway+cisco-v...@gmail.com>> wrote:
Was this a platform change like Michael's? The difference being a DRS restore 
on a fresh install then upgrade versus a vanilla L2 upgrade.
On Sat, Jan 10, 2015 at 9:57 AM Jason Aarons (AM) 
mailto:jason.aar...@dimensiondata.com>> wrote:
I had a similar issue, UCCX 8.5Su4 to 10.5.1SU1 failed to migrate the LDAP 
database (this stores CAD data etc) . TAC said sorry :)

I'd recommend logging into Cisco Desktop Administrator and taking Screen Shots. 
 None of the data got migrated, and this seems to be a common thread.  Had to 
power up old server in lab re-create data.  It only took a couple hours to 
migrate the data via stare/compare config.


https://supportforums.cisco.com/document/117376/cisco-unified-contact-center-express-drf-backup-issues


From: Michele Russo (AM)
Sent: Saturday, January 10, 2015 10:19 AM
To: 'cisco-voip@puck.nether.net'
Cc: Jason Aarons (AM)
Subject: Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in 
desktop administrator

Hi all,

I am working on a customer migration and upgrade from MCS to UCS and upon 
performing the restore I noticed the Desktop Administrator Settings were not 
displaying at all, see image below:  Has anyone experienced this problem?  
Thoughts?  Opening a TAC Case now.

[cid:image001.jpg@01D02CFD.D8582DF0]

Michele Russo Harttree
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965 (cell)
571-203-4007 (desk)
michele.ru...@dimensiondata.com

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Re: [cisco-voip] PRI to Ethernet transport

[Walenta, Philip]

What is the end goal?  I've frequently used plain old voice gateways (as5350 is 
cheap).  Setup dial peers and you are off and running for voice, unless you 
need pure transport for things like data service.



Sent from my iPhone

On Jan 10, 2015, at 4:12 PM, Heim, Dennis 
mailto:dennis.h...@wwt.com>> wrote:

What have others used when there is a need to mux PRI’s over the IP network?

Dennis Heim | Emerging Technology Architect (Collaboration)
World Wide Technology, Inc. | +1 314-212-1814


"Innovation happens on project squared" -- http://www.projectsquared.com


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[cisco-voip] PRI to Ethernet transport

[Heim, Dennis]

What have others used when there is a need to mux PRI's over the IP network?

Dennis Heim | Emerging Technology Architect (Collaboration)
World Wide Technology, Inc. | +1 314-212-1814
[twitter]
[chat][Phone][video]
"Innovation happens on project squared" -- http://www.projectsquared.com


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Re: [cisco-voip] Quick question about Unified Attendant Console

[Ryan Huff]

Anthony,

Thanks for the reply. My activation license is for 10.5 advanced, so I 
anticipate the latter.

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Re: [cisco-voip] Quick question about Unified Attendant Console

[Anthony Holloway]

Cisco Unified Attendant Console has two flavors: Standard and Advanced.

Standard, or CUACS, is a client application which you install on your
Windows PC, and it connects directly to CUCM.

Advanced, or CUACA, is also a client application, however, it also has a
server piece in play.  Your OVA is for this server.

Do you have Standard or Advanced in your hands?

On Sat Jan 10 2015 at 2:29:37 PM Ryan Huff  wrote:

> Not really familiar with installing U-AC  from what I am gathering
> (version 10.5); it is still Windows dependant, correct? Use the OVA to
> create the machine that you install Windows on, then use the AC binary to
> install.
>
> Is that right?
>
> Thanks,
>
> Ryan
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[cisco-voip] Quick question about Unified Attendant Console

[Ryan Huff]

Not really familiar with installing U-AC  from what I am gathering (version 
10.5); it is still Windows dependant, correct? Use the OVA to create the 
machine that you install Windows on, then use the AC binary to install.

Is that right?

Thanks,

Ryan
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Re: [cisco-voip] Cisco Unity Connections 10.5 Intersite Networking Methodology

[Lelio Fulgenzi]

That's very good. 

Sent from my iPad

> On Jan 10, 2015, at 12:41 PM, Anthony Holloway 
>  wrote:
> 
> "I would hope there have been some improvements and additional features added 
> since v7"
> 
> In 10x they dropped the SMTP based networking in favor of HTTP. 
> 
> http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/design/guide/10xcucdgx/10xcucdg030.html#pgfId-1072552
>> On Sat, Jan 10, 2015 at 8:11 AM Lelio Fulgenzi  wrote:
>> I'm speaking from v7, but we found it useful because our clients wanted to 
>> be able to forward and send messages across systems. Cross system login is 
>> also possible (only have to remember one pilot number). In addition, there 
>> are some admin features that you can do across networked boxes. 
>> 
>> Auto attendant searches also cross networked systems. 
>> 
>> I would hope there have been some improvements and additional features added 
>> since v7. 
>> 
>> Lelio
>> 
>> Sent from my iPhone
>> 
>>> On Jan 9, 2015, at 8:21 AM, Ryan Huff  wrote:
>>> 
>>> Can someone pass me some me some links/info on Intersite/Intrasite 
>>> networking? I know what they are are ... etc but I have still have some 
>>> methodology/strategy questions.
>>>  
>>> Like why would I consider using it? What advantages do I get by linking to 
>>> CUC clusters together , what can I do with it ... etc
>>> 
>>> Thanks,
>>> 
>>> Ryan
>>>  
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Re: [cisco-voip] External Call Control Profile

[Florian Kroessbacher]

hy


i thnxs


--

Florian Kroessbacher 
florian.kroessbac...@gmail.com

On Sat, Jan 10, 2015 at 6:57 PM, Anthony Holloway
 wrote:

> I haven't read the doc yet, and I will, but this seems correct.
> The whole purpose of CURRI is to enhance the routing decision beyond the
> capabilities of CUCM. Which are basically route or block, or ToD filtering.
> If you want to apply an ECCP to all calls being made by an extension, you
> might be able to place a catch all translation pattern in front of all
> other patterns.
> Example:
> 1. DN 1000 dials 2000
> 2. XLATE  with ECCP attached
> 3. DN 2000
> I'll reply again if I find verbiage to support my thought, but my gut tells
> me I won't find anything. For the same reason you won't find documentation
> stating you can't make a call from a route pattern, but you can from a
> translation pattern. It's sort of implied.
> On Fri, Jan 9, 2015 at 6:11 PM Florian Kroessbacher <
> florian.kroessbac...@gmail.com> wrote:
>> Hy Guys
>>
>> I'm Trying do do something with CURRI.
>> So i'm testing now my Application.
>>
>> The Setting is made on Directory Number BASE (Callmanger 10.5.1.1-7)
>> when will Callmanger go to the External Call Controll Server
>> * Only on outbound Calls
>> * Only on inbound Calls
>> * For all Call's inbound/outbound
>>
>> In my Test i only see Calls which are going to the Directory Number doing
>> Webrequest to the Routing Server
>>
>> is this per Design or do i have to Contact TAC
>>
>> --
>>
>> Florian Kroessbacher
>> florian.kroessbac...@gmail.com
>>
>> [image: Twitter]  [image: Google
>> Plus]  [image: Linkedin]
>> 
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Re: [cisco-voip] Where is the Unified Attendant Console ISO download?

[Ryan Huff]

Thanks Henery. Never installed AC before so I was a little confused. Thanks for 
shining the light!

Thanks,

Ryan


From: henry.gich...@dimensiondata.com
To: ryanh...@outlook.com; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Where is the Unified Attendant Console ISO download?
Date: Sat, 10 Jan 2015 18:31:03 +







Cisco.com/go/ac

You need to register to that site to able to download.

Regards,
Henry Gicheru

Ryan Huff  wrote:






Hello,



I can find the OVA to download in the portal but I can't seem to find the 
actual ISO. Any clues?



Thanks,



Ryan






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Re: [cisco-voip] Where is the Unified Attendant Console ISO download?

[Henry Gicheru (KE)]

Cisco.com/go/ac

You need to register to that site to able to download.

Regards,
Henry Gicheru

Ryan Huff  wrote:




Hello,

I can find the OVA to download in the portal but I can't seem to find the 
actual ISO. Any clues?

Thanks,

Ryan


itevomcid


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Re: [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator

[Abhiram Kramadhati (akramadh)]

You can just do another Restore and it should come back. Its a race condition 
where CVD is not initialized before the restore.

-Abhiram Kramadhati

On Jan 10, 2015 11:18 PM, Anthony Holloway  
wrote:
Was this a platform change like Michael's? The difference being a DRS restore 
on a fresh install then upgrade versus a vanilla L2 upgrade.
On Sat, Jan 10, 2015 at 9:57 AM Jason Aarons (AM) 
mailto:jason.aar...@dimensiondata.com>> wrote:
I had a similar issue, UCCX 8.5Su4 to 10.5.1SU1 failed to migrate the LDAP 
database (this stores CAD data etc) . TAC said sorry :)

I’d recommend logging into Cisco Desktop Administrator and taking Screen Shots. 
 None of the data got migrated, and this seems to be a common thread.  Had to 
power up old server in lab re-create data.  It only took a couple hours to 
migrate the data via stare/compare config.


https://supportforums.cisco.com/document/117376/cisco-unified-contact-center-express-drf-backup-issues


From: Michele Russo (AM)
Sent: Saturday, January 10, 2015 10:19 AM
To: 'cisco-voip@puck.nether.net'
Cc: Jason Aarons (AM)
Subject: Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in 
desktop administrator

Hi all,

I am working on a customer migration and upgrade from MCS to UCS and upon 
performing the restore I noticed the Desktop Administrator Settings were not 
displaying at all, see image below:  Has anyone experienced this problem?  
Thoughts?  Opening a TAC Case now.

[cid:image001.jpg@01D02CC3.927EC210]

Michele Russo Harttree
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965 (cell)
571-203-4007 (desk)
michele.ru...@dimensiondata.com

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Re: [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator

[Abhiram Kramadhati (akramadh)]

Hi Michele,

This is a known defect, I filed it about a year ago. Don't have the defect 
handy, on the road now :)
TAC will help you out.

Regards,
Abhiram Kramadhati
CCIE Voice # 40065

On Jan 10, 2015 8:54 PM, "Michele Russo (AM)"  
wrote:
Hi all,

I am working on a customer migration and upgrade from MCS to UCS and upon 
performing the restore I noticed the Desktop Administrator Settings were not 
displaying at all, see image below:  Has anyone experienced this problem?  
Thoughts?  Opening a TAC Case now.

[cid:image003.jpg@01D02CBE.E36BDE10]

Michele Russo Harttree
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965 (cell)
571-203-4007 (desk)
michele.ru...@dimensiondata.com

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[cisco-voip] Where is the Unified Attendant Console ISO download?

[Ryan Huff]

Hello,

I can find the OVA to download in the portal but I can't seem to find the 
actual ISO. Any clues?

Thanks,

Ryan
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Re: [cisco-voip] External Call Control Profile

[Anthony Holloway]

I haven't read the doc yet, and I will, but this seems correct.

The whole purpose of CURRI is to enhance the routing decision beyond the
capabilities of CUCM. Which are basically route or block, or ToD filtering.

If you want to apply an ECCP to all calls being made by an extension, you
might be able to place a catch all translation pattern in front of all
other patterns.

Example:
1. DN 1000 dials 2000
2. XLATE  with ECCP attached
3. DN 2000

I'll reply again if I find verbiage to support my thought, but my gut tells
me I won't find anything. For the same reason you won't find documentation
stating you can't make a call from a route pattern, but you can from a
translation pattern. It's sort of implied.
On Fri, Jan 9, 2015 at 6:11 PM Florian Kroessbacher <
florian.kroessbac...@gmail.com> wrote:

> Hy Guys
>
> I'm Trying do do something with CURRI.
> So i'm testing now my Application.
>
> The Setting is made on Directory Number BASE (Callmanger 10.5.1.1-7)
> when will Callmanger go to the External Call Controll Server
> * Only on outbound Calls
> * Only on inbound Calls
> * For all Call's inbound/outbound
>
> In my Test i only see Calls which are going to the Directory Number doing
> Webrequest to the Routing Server
>
> is this per Design or do i have to Contact TAC
>
> --
>
> Florian Kroessbacher
> florian.kroessbac...@gmail.com
>
> [image: Twitter]  [image: Google
> Plus]  [image: Linkedin]
> 
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Re: [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator

[Anthony Holloway]

Was this a platform change like Michael's? The difference being a DRS
restore on a fresh install then upgrade versus a vanilla L2 upgrade.
On Sat, Jan 10, 2015 at 9:57 AM Jason Aarons (AM) <
jason.aar...@dimensiondata.com> wrote:

>  I had a similar issue, UCCX 8.5Su4 to 10.5.1SU1 failed to migrate the
> LDAP database (this stores CAD data etc) . TAC said sorry J
>
>
>
> I’d recommend logging into Cisco Desktop Administrator and taking Screen
> Shots.  None of the data got migrated, and this seems to be a common
> thread.  Had to power up old server in lab re-create data.  It only took a
> couple hours to migrate the data via stare/compare config.
>
>
>
>
> https://supportforums.cisco.com/document/117376/cisco-unified-contact-center-express-drf-backup-issues
>
>
>
>
>
> *From:* Michele Russo (AM)
> *Sent:* Saturday, January 10, 2015 10:19 AM
> *To:* 'cisco-voip@puck.nether.net'
> *Cc:* Jason Aarons (AM)
> *Subject:* Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any
> setting in desktop administrator
>
>
>
> Hi all,
>
>
>
> I am working on a customer migration and upgrade from MCS to UCS and upon
> performing the restore I noticed the Desktop Administrator Settings were
> not displaying at all, see image below:  Has anyone experienced this
> problem?  Thoughts?  Opening a TAC Case now.
>
>
>
>
>
> Michele Russo Harttree
>
> Consultant
>
> Dimension Data NA
>
> 11730 Plaza America Drive Suite 350
>
> Reston, Va 20190
>
> 202-460-3965 (cell)
>
> 571-203-4007 (desk)
>
> michele.ru...@dimensiondata.com
>
>
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Re: [cisco-voip] Cisco Unity Connections 10.5 Intersite Networking Methodology

[Anthony Holloway]

"I would hope there have been some improvements and additional features
added since v7"

In 10x they dropped the SMTP based networking in favor of HTTP.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/design/guide/10xcucdgx/10xcucdg030.html#pgfId-1072552
On Sat, Jan 10, 2015 at 8:11 AM Lelio Fulgenzi  wrote:

> I'm speaking from v7, but we found it useful because our clients wanted to
> be able to forward and send messages across systems. Cross system login is
> also possible (only have to remember one pilot number). In addition, there
> are some admin features that you can do across networked boxes.
>
> Auto attendant searches also cross networked systems.
>
> I would hope there have been some improvements and additional features
> added since v7.
>
> Lelio
>
> Sent from my iPhone
>
> On Jan 9, 2015, at 8:21 AM, Ryan Huff  wrote:
>
> Can someone pass me some me some links/info on Intersite/Intrasite
> networking? I know *what* they are are ... etc but I have still have some
> methodology/strategy questions.
>
> Like *why* would I consider using it? What advantages do I get by linking
> to CUC clusters together , what can I do with it ... etc
>
> Thanks,
>
> Ryan
>
>
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Re: [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator

[Thomas LeMay]

Yes, try browser compatibility setting.  Different browsers behave
differently with the web pages.

 

tom

 

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of
Michele Russo (AM)
Sent: Saturday, January 10, 2015 10:19 AM
To: 'cisco-voip@puck.nether.net'
Cc: Jason Aarons (AM)
Subject: [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see
any setting in desktop administrator

 

Hi all,

 

I am working on a customer migration and upgrade from MCS to UCS and upon
performing the restore I noticed the Desktop Administrator Settings were not
displaying at all, see image below:  Has anyone experienced this problem?
Thoughts?  Opening a TAC Case now.

 



 

Michele Russo Harttree

Consultant

Dimension Data NA

11730 Plaza America Drive Suite 350

Reston, Va 20190

202-460-3965 (cell)

571-203-4007 (desk)

michele.ru...@dimensiondata.com

 

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Re: [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator

[Jason Aarons (AM)]

I had a similar issue, UCCX 8.5Su4 to 10.5.1SU1 failed to migrate the LDAP 
database (this stores CAD data etc) . TAC said sorry :)

I'd recommend logging into Cisco Desktop Administrator and taking Screen Shots. 
 None of the data got migrated, and this seems to be a common thread.  Had to 
power up old server in lab re-create data.  It only took a couple hours to 
migrate the data via stare/compare config.


https://supportforums.cisco.com/document/117376/cisco-unified-contact-center-express-drf-backup-issues


From: Michele Russo (AM)
Sent: Saturday, January 10, 2015 10:19 AM
To: 'cisco-voip@puck.nether.net'
Cc: Jason Aarons (AM)
Subject: Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in 
desktop administrator

Hi all,

I am working on a customer migration and upgrade from MCS to UCS and upon 
performing the restore I noticed the Desktop Administrator Settings were not 
displaying at all, see image below:  Has anyone experienced this problem?  
Thoughts?  Opening a TAC Case now.

[cid:image001.jpg@01D02CC3.927EC210]

Michele Russo Harttree
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965 (cell)
571-203-4007 (desk)
michele.ru...@dimensiondata.com



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[cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator

[Michele Russo (AM)]

Hi all,

I am working on a customer migration and upgrade from MCS to UCS and upon 
performing the restore I noticed the Desktop Administrator Settings were not 
displaying at all, see image below:  Has anyone experienced this problem?  
Thoughts?  Opening a TAC Case now.

[cid:image003.jpg@01D02CBE.E36BDE10]

Michele Russo Harttree
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965 (cell)
571-203-4007 (desk)
michele.ru...@dimensiondata.com



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Re: [cisco-voip] Cisco Unity Connections 10.5 Intersite Networking Methodology

[Lelio Fulgenzi]

I'm speaking from v7, but we found it useful because our clients wanted to be 
able to forward and send messages across systems. Cross system login is also 
possible (only have to remember one pilot number). In addition, there are some 
admin features that you can do across networked boxes. 

Auto attendant searches also cross networked systems. 

I would hope there have been some improvements and additional features added 
since v7. 

Lelio

Sent from my iPhone

> On Jan 9, 2015, at 8:21 AM, Ryan Huff  wrote:
> 
> Can someone pass me some me some links/info on Intersite/Intrasite 
> networking? I know what they are are ... etc but I have still have some 
> methodology/strategy questions.
>  
> Like why would I consider using it? What advantages do I get by linking to 
> CUC clusters together , what can I do with it ... etc
> 
> Thanks,
> 
> Ryan
>  
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