Re: [cisco-voip] UCCX 9 EM agents cant login

It likely indicates 'something' was out of sync. The act of creating a new account (assuming the parameters were the same) re inserted into the db with new associations. Strange, what version of ccm? When was the last time that cluster was rebooted? Thanks, Ryan Original Message

Re: [cisco-voip] UCCX 9 EM agents cant login

This doesn’t make any sense .. Created a new account with the same parameters for that agent/user and it does login. That’s absurd From: abbas wali [mailto:abba...@gmail.com] Sent: 15 September 2015 19:23 To: 'Ryan Huff' ; ealeather...@gmail.com Cc: cisco-voip@puck.nether.net Su

Re: [cisco-voip] CCNA Voice test

It's all multiple choice. My best advice is to go over the guide at https://learningnetwork.cisco.com/community/certifications/voice_ccna/icomm/exam-topics . It's a very picky exam in my opinion, but then again I failed it recently and am gearing up to take it again tomorrow afternoon. :) -- Ben

[cisco-voip] CCNA Voice test

I'm taking it on Thursday and I would gladly take advice on what to focus on. What is the test like? Is it multiple choice? Is it interactive with a lab of some kind? What helped you most when you took the test? What sections would you spend more time on? Were there any online resources tha

Re: [cisco-voip] MRA (Collaboration Edge) Intrusion Protection

Justin, I'm sure I could play around with those parameters a bit but don't want to open us up to any sort of actual DOS attack. I sent it over to cefeedb...@cisco.com which is handling support during the feature preview until TAC takes over. They said that it's an issue with the 8800 series firm

Re: [cisco-voip] MRA (Collaboration Edge) Intrusion Protection

There are some settings on the Expressway regarding the number of auth attempts, etc. have you tried to increase those to see if that makes any difference ? On Tue, Sep 15, 2015 at 10:45 AM, Ryan Huff wrote: > I'll hav to sift through my logs and see if that is what my issue was. > Thanks for t

Re: [cisco-voip] UCCX 9 EM agents cant login

Cti restarts and profile+ device re association been done already. No luck. From: Ryan Huff [mailto:ryanh...@outlook.com] Sent: 15 September 2015 18:46 To: ealeather...@gmail.com; abba...@gmail.com Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] UCCX 9 EM agents cant login If the

[cisco-voip] CSR 11 in the wild

Anyone have any substantial experience with CSR 11 in the wild? Looking for stability issues you may have experienced, etc. Thanks, Rob ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] UCCX 9 EM agents cant login

If the cti service in ccm has lost the state of the device, reassociating the device as Ed suggests, or restarting the cti manager service in ccm is how I have resolved these types of issues before. Thanks, Ryan Original Message From: Ed Leatherman Sent: Tuesday, September 1

Re: [cisco-voip] UCCX 9 EM agents cant login

I've had some weird, rare occasions where i've had to disassociate the device or profile from the rmjtapi app user and re-associate them. I'd suggest you try that if you haven't already just as a quick thing to do, although that won't tell you a root cause. On Tue, Sep 15, 2015 at 10:21 AM, abbas

[cisco-voip] CUCM 10.5 locally defined users - method to alert user to pending password expiration - Email ?

Have some locally defined users on CUCM 10.5.2. I need to be able to alert the users that their password is about to expire. I see on the /Credential Policy Configuration /page there is a value called "Expiry Warning Days " which is defined as "/Enter a number in the range 0-90 to specify the

Re: [cisco-voip] MRA (Collaboration Edge) Intrusion Protection

I'll hav to sift through my logs and see if that is what my issue was. Thanks for the follow through Brian. Thanks, Ryan Date: Tue, 15 Sep 2015 10:40:24 -0400 Subject: Re: [cisco-voip] MRA (Collaboration Edge) Intrusion Protection From: bmead...@vt.edu To: kev...@advancedtsg.com CC: ryanh...@ou

Re: [cisco-voip] MRA (Collaboration Edge) Intrusion Protection

We're actually on 8.6.1. I dug through the logs a bit more and found the same user also had an 8800 series phone logged in via MRA. Doing some further searching, I found someone who had the same issue logging into Jabber with an 8841 already logged in via MRA. I had the user unplug their 8841 an

Re: [cisco-voip] Phantom tomcat-trust cert

Stop the certificate change notification service on all nodes and then delete all the old tomcat-trust certs. You can then restart the service and they shouldn't come back. On Tue, Sep 15, 2015 at 1:22 AM, James Andrewartha < jandrewar...@ccgs.wa.edu.au> wrote: > Hi list, > > Our cluster is near

Re: [cisco-voip] UCCX 9 EM agents cant login

My Ctrl-V combo isn't serving me well today. I meant to ask, "is the subsystem in partial service"? If it is in full service then I'd looked to Call Manager. Have you restarted the CTI Manager service recently? Thanks, Ryan From: abba...@gmail.com To: ryanh...@outlook.com; cisco-voip@puck.net

Re: [cisco-voip] UCCX 9 EM agents cant login

Sorry that will mean !! From: Ryan Huff [mailto:ryanh...@outlook.com] Sent: 15 September 2015 15:18 To: abbas wali ; cisco-voip@puck.nether.net Subject: RE: [cisco-voip] UCCX 9 EM agents cant login Have is the subsystem in partial service? _ From: abba...@gmail.com

Re: [cisco-voip] UCCX 9 EM agents cant login

Have is the subsystem in partial service? From: abba...@gmail.com To: ryanh...@outlook.com; cisco-voip@puck.nether.net Subject: RE: [cisco-voip] UCCX 9 EM agents cant login Date: Tue, 15 Sep 2015 15:11:33 +0100 Thanks Ryan, We have a dozen of other users who can login to them phones without any

Re: [cisco-voip] UCCX 9 EM agents cant login

Thanks Ryan, We have a dozen of other users who can login to them phones without any issues. Even I can do it on my CIPC But these new 3 agents cant. From: Ryan Huff [mailto:ryanh...@outlook.com] Sent: 15 September 2015 15:05 To: abbas wali ; cisco-voip@puck.nether.net Subject: RE:

Re: [cisco-voip] UCCX 9 EM agents cant login

Assuming this isn't a new/upgrade UCCX and it isn't a JTAPI compatibility issue with CCM; assuming it was working and now it is not. I would check these items; Agent/phone checks; Make sure the RmCM user/password hasn't changed from what UCCX has recorded. Does the agent have the Standard CTI R

Re: [cisco-voip] UCCX 9 EM agents cant login

That is the case, the DN is exclusive only to the profile - its not used on any phy. Phone. does anyone know, if want to get traces from RTMT which option should I use i.e. Cisco Call Manager will suffice ? thanks From: Ryan Huff [mailto:ryanh...@outlook.com] Sent: 15 September 2015

Re: [cisco-voip] CUCM Shared Line Appearance (SIP phones)

Thanks Nick and Daniel. That is all very helpful. > On Sep 14, 2015, at 2:35 PM, Barnett, Nick > wrote: > > To add to this, the PKID is generated using newid(), a function defined in > the Informix database. > > At one point, I started digging around to see if I could actually locate the >

Re: [cisco-voip] UCCX 9 EM agents cant login

Since you mention using extension mobility When the Agent logs in with their Ex. mobility profile, does the DN happen to be on another IP phone? The only way to "share" an ACD extension between multiple devices is to assign it to a Device Profile exclusively and then login using Extension

[cisco-voip] UCCX 9 EM agents cant login

Hi all, Urgent issue here. Ext Mob. Enabled agents cant login. Getting "Login failed due to a configuration error with your phone and JTAPI or UCM. Contact your admin.." The users profile is in the controlled list for RM application user. The phone they are loggin in - is used by

Re: [cisco-voip] CME 7.1 - Call-forward noan

Are you running a SIP CME? If so, can you post your voice service, gateway and sip-ua configs? sh run | sec voice service|gateway|sip-ua having debugs of the call dropping would be beneficial as well. Thanks, Nick From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Quent

Re: [cisco-voip] MRA (Collaboration Edge) Intrusion Protection

I almost upgraded our VCS servers to 8.6 last week and noticed a couple reviews on CCO so I stuck with 8.5.3. I’ll give 8.6.1 a try in a few days. [cid:image001.png@01D0EF8E.A89E1030] From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan Huff Sent: Monday, September 14

Re: [cisco-voip] Licensing going from 8.6 to 10.5

Hi Scott, UCSS is now replaced with ECMU (1 part that includes the ESW + UCSS – so maintenance and support) Go through the normal steps, put in an upgrade request at www.cisco.com/upgrade You will get a manual licensing conversion happening, they will ask you for

Re: [cisco-voip] Phantom tomcat-trust cert

What I have done in the past that that has worked is delete the cert on the pub first and then restart the tomcat service. Then do each sub node the same. Thanks, Ryan Original Message From: James Andrewartha Sent: Tuesday, September 15, 2015 01:22 AM To: cisco-voip voip list