Re: [cisco-voip] MOH with CUBE

[Ed Leatherman]

Thanks Anthony, +1 for the appropriate youtube.

On Tue, Feb 9, 2016 at 8:40 PM, Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:

> It's funny you should mention packet counters on your IOS XE platform, as
> I was just watching Paul Giralt's talk on SIP troubleshooting (worth the
> entire watch, multiple times over).  Check out the video at precisely the
> 1:00:44 mark, linked below.  Your welcome.
>   ;)
>
> BRKUCC-2932 - Troubleshooting SIP with Cisco Unified Communications (2015
> San Diego) - 2 Hours
> 
>
> On Tue, Feb 9, 2016 at 11:28 AM, Ed Leatherman 
> wrote:
>
>> When I first read it I thought he just meant he hated it that much :)
>>
>> Awesome write-up though Anthony. Now that I see what that midcall
>> signalling setting is actually doing, i'm a fan.
>>
>> re: Troubleshooting this stuff.. I'm trying to use "show call active
>> voice [brief]" to see calls in service; none of the packet counters seem to
>> work though... dur 00:01:16 tx:0/0 rx:0/0. That seemed to be the command to
>> use based on docs I was looking at but i'm not getting any moving counters.
>> Is there a different command i'm not finding that will show me these? This
>> one is listing each call leg which I kinda like seeing.
>>
>> On Tue, Feb 9, 2016 at 12:19 PM, Ryan Huff  wrote:
>>
>>> How does one pee on an onion?  (clearly, I know you meant PEELING
>>> and I am in no way grammar police).
>>>
>>> I just got a sincere and much needed chuckle from this, "*In my
>>> experience, turning up SIP services is like peeing an onion ...*".
>>>
>>> All in good fun Anthony ;)
>>>
>>> Sent from my iPhone
>>>
>>> On Feb 9, 2016, at 12:12 PM, Anthony Holloway <
>>> avholloway+cisco-v...@gmail.com> wrote:
>>>
>>> In my experience, turning up SIP services is like peeing an onion
>>>
>>>
>>
>>
>> --
>> Ed Leatherman
>>
>
>


-- 
Ed Leatherman
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[cisco-voip] DX70/80 Bug

[Michael Voity]

Hello, 

 

I found this bug on the DX70 / 80

 

Bug id: CSCuy20490

Bug headline: DX70/80 Keyboard Missing ">" "<" Characters

 

https://tools.cisco.com/bugsearch/bug/%20CSCuy20490

 

-Mike

 

 

-- 

Michael T. Voity

Network Engineer

University of Vermont

 



smime.p7s
Description: S/MIME cryptographic signature
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Re: [cisco-voip] DX70/80 Bug

[Lelio Fulgenzi]

are we talking an onscreen touch keyboard? 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
le...@uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

- Original Message -

From: "Michael Voity"  
To: "voip puck"  
Sent: Wednesday, February 10, 2016 10:46:10 AM 
Subject: [cisco-voip] DX70/80 Bug 



Hello, 



I found this bug on the DX70 / 80 



Bug id: CSCuy20490 

Bug headline: DX70/80 Keyboard Missing ">" "<" Characters 



https://tools.cisco.com/bugsearch/bug/%20CSCuy20490 



-Mike 





-- 

Michael T. Voity 

Network Engineer 

University of Vermont 



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Re: [cisco-voip] DX70/80 Bug

[Ryan Ratliff (rratliff)]

Yes, the virtualized keyboard.

-Ryan

On Feb 10, 2016, at 11:59 AM, Lelio Fulgenzi 
> wrote:

are we talking an onscreen touch keyboard?

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354
le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1


From: "Michael Voity" >
To: "voip puck" >
Sent: Wednesday, February 10, 2016 10:46:10 AM
Subject: [cisco-voip] DX70/80 Bug

Hello,

I found this bug on the DX70 / 80

Bug id: CSCuy20490
Bug headline: DX70/80 Keyboard Missing ">" "<" Characters

https://tools.cisco.com/bugsearch/bug/%20CSCuy20490

-Mike


--
Michael T. Voity
Network Engineer
University of Vermont


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Re: [cisco-voip] Finesse API Get Users State

[Brian Meade]

If you're split and only want Finesse info, you can use
"http:///finesse/api/User/"
and replace  with the agent extension from each user you get in
/api/Users and then you can see state information.

On Wed, Feb 10, 2016 at 4:51 PM, Brian Meade  wrote:

> I'm guessing your split so that some users are on CAD and you only want
> info on Finesse users?
>
> If you're only on Finesse, I'd just look at the Live Report for Agent
> State in CUIC.
>
> On Wed, Feb 10, 2016 at 4:45 PM, Ryan Burtch  wrote:
>
>> All,
>>
>> IS there a way to get all the names and agent states of all agents
>> currently logged into Finesse?
>>
>>
>> I have pulled been able to pull ALL the agents that have used finesse via
>> GEThttp:///finesse/api/Users/
>> , but I would like to pull only
>> certain user states like Not Ready, Ready, Talking, etc
>>
>> Do you know how I could accomplish that?
>>
>>
>>
>>
>>
>> Sincerely,
>>
>> Ryan Burtch
>>
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>>
>>
>
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Re: [cisco-voip] Finesse API Get Users State

[Brian Meade]

I'm guessing your split so that some users are on CAD and you only want
info on Finesse users?

If you're only on Finesse, I'd just look at the Live Report for Agent State
in CUIC.

On Wed, Feb 10, 2016 at 4:45 PM, Ryan Burtch  wrote:

> All,
>
> IS there a way to get all the names and agent states of all agents
> currently logged into Finesse?
>
>
> I have pulled been able to pull ALL the agents that have used finesse via
> GEThttp:///finesse/api/Users/
> , but I would like to pull only
> certain user states like Not Ready, Ready, Talking, etc
>
> Do you know how I could accomplish that?
>
>
>
>
>
> Sincerely,
>
> Ryan Burtch
>
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>
>
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[cisco-voip] Finesse API Get Users State

[Ryan Burtch]

All,

IS there a way to get all the names and agent states of all agents
currently logged into Finesse?


I have pulled been able to pull ALL the agents that have used finesse via
GEThttp:///finesse/api/Users/
, but I would like to pull only
certain user states like Not Ready, Ready, Talking, etc

Do you know how I could accomplish that?





Sincerely,

Ryan Burtch
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Re: [cisco-voip] Finesse API Get Users State

[Ryan Burtch]

Guys,

I have all finesse agents. I need to pull all agents who are logged on into
another app i'm working on, but I can't seem to filter the API request.
There aren't any query parameters in API. Help.




Sincerely,

Ryan Burtch

On Wed, Feb 10, 2016 at 3:55 PM, Brian Meade  wrote:

> If you're split and only want Finesse info, you can use 
> "http:///finesse/api/User/"
> and replace  with the agent extension from each user you get in
> /api/Users and then you can see state information.
>
> On Wed, Feb 10, 2016 at 4:51 PM, Brian Meade  wrote:
>
>> I'm guessing your split so that some users are on CAD and you only want
>> info on Finesse users?
>>
>> If you're only on Finesse, I'd just look at the Live Report for Agent
>> State in CUIC.
>>
>> On Wed, Feb 10, 2016 at 4:45 PM, Ryan Burtch  wrote:
>>
>>> All,
>>>
>>> IS there a way to get all the names and agent states of all agents
>>> currently logged into Finesse?
>>>
>>>
>>> I have pulled been able to pull ALL the agents that have used finesse
>>> via GEThttp:///finesse/api/Users/
>>> , but I would like to pull only
>>> certain user states like Not Ready, Ready, Talking, etc
>>>
>>> Do you know how I could accomplish that?
>>>
>>>
>>>
>>>
>>>
>>> Sincerely,
>>>
>>> Ryan Burtch
>>>
>>> ___
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>
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[cisco-voip] enhanced or enhanced plus

[Erick Wellnitz]

I'm going off of table 2 in this document.

http://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-licensing/product_solution_overview0900aecd806cc7a4.html

Does 'Included' mean you can have a hard phone and a jabber soft phone for
enhanced or do we need to have at least enhanced plus?  It reads to me that
you can have both, not one or the other with enhanced but my licensing page
shows my interpretation to be incorrect.

If a jabber soft phone is going to take either enhanced plus (or above) or
us a second enhanced license, what is the point of having the primary phone
field on the CSF if it doesn't do anything?  Am I simply configuring
something wrong?

The wording is confusing, at best.

Thanks!
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Re: [cisco-voip] enhanced or enhanced plus

[Jeremy Bresley]

On 2/10/2016 7:43 PM, Erick Wellnitz wrote:

I'm going off of table 2 in this document.

http://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-licensing/product_solution_overview0900aecd806cc7a4.html

Does 'Included' mean you can have a hard phone and a jabber soft phone 
for enhanced or do we need to have at least enhanced plus?  It reads 
to me that you can have both, not one or the other with enhanced but 
my licensing page shows my interpretation to be incorrect.


If a jabber soft phone is going to take either enhanced plus (or 
above) or us a second enhanced license, what is the point of having 
the primary phone field on the CSF if it doesn't do anything?  Am I 
simply configuring something wrong?


You can have Jabber for IM/Presence, and desk phone control, but not as 
a softphone with UCL Enhanced.  Jabber client in phone mode requires a 
device created on CUCM (CSF for desktop, TAB for tablet, BOT for 
Android, TCT for iPhone).  This is your one device on a UCL Enhanced 
license.  You can do IM without this device, but can't use it as a 
softphone if you also have a physical device provisioned for that user.  
Enhanced Plus will allow you to have Jabber as a softphone in addition 
to a single physical device (or two Jabber clients, ie desktop and 
mobile or tablet).  CUWL Std and Pro allow up to 10 devices per user.


Jeremy Bresley
b...@brezworks.com
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