Re: [cisco-voip] Finesse and web page dip
Cool, just wanted to verify. Thanks Ankur. Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos. > On Sep 21, 2016, at 10:05 AM, Ankur Srivastava > wrote: > > Hi Bill, > > You are correct, you create a screen-pop workflow. More details in below link: > > http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/finesse/white-paper-c11-730904.html > > Regards, > Ankur > >> On Tue, Sep 20, 2016 at 11:02 PM, Bill Talley wrote: >> To clarify, you're doing something like a get request using a workflow task >> to pull in data to the Finesse interface from your help desk software? Or >> are you grabbing the data via the CCX script? >> >>> On Tue, Sep 20, 2016 at 11:59 AM, Ankur Srivastava via cisco-voip >>> wrote: >>> Yep Finesse can do that, we have it working in our company to pull helpdesk >>> ticket information when agent receives the call >>> >>> Regards, >>> Ankur >>> On Tue, Sep 20, 2016 at 10:10 PM, Carlo Calabrese via cisco-voip wrote: I have a group that does a web page dip thru CAD. Now I need to get them ready for Finesse, Can Finesse do the web page dip? trying to find documentation on it. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip >>> >>> >>> ___ >>> cisco-voip mailing list >>> cisco-voip@puck.nether.net >>> https://puck.nether.net/mailman/listinfo/cisco-voip >>> >> > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Finesse and web page dip
Hi Bill, You are correct, you create a screen-pop workflow. More details in below link: http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/finesse/white-paper-c11-730904.html Regards, Ankur On Tue, Sep 20, 2016 at 11:02 PM, Bill Talley wrote: > To clarify, you're doing something like a get request using a workflow > task to pull in data to the Finesse interface from your help desk > software? Or are you grabbing the data via the CCX script? > > On Tue, Sep 20, 2016 at 11:59 AM, Ankur Srivastava via cisco-voip < > cisco-voip@puck.nether.net> wrote: > >> Yep Finesse can do that, we have it working in our company to pull >> helpdesk ticket information when agent receives the call >> >> Regards, >> Ankur >> >> On Tue, Sep 20, 2016 at 10:10 PM, Carlo Calabrese via cisco-voip < >> cisco-voip@puck.nether.net> wrote: >> >>> I have a group that does a web page dip thru CAD. Now I need to get them >>> ready for Finesse, >>> Can Finesse do the web page dip? trying to find documentation on it. >>> ___ >>> cisco-voip mailing list >>> cisco-voip@puck.nether.net >>> https://puck.nether.net/mailman/listinfo/cisco-voip >>> >> >> >> ___ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Finesse and web page dip
To clarify, you're doing something like a get request using a workflow task to pull in data to the Finesse interface from your help desk software? Or are you grabbing the data via the CCX script? On Tue, Sep 20, 2016 at 11:59 AM, Ankur Srivastava via cisco-voip < cisco-voip@puck.nether.net> wrote: > Yep Finesse can do that, we have it working in our company to pull > helpdesk ticket information when agent receives the call > > Regards, > Ankur > > On Tue, Sep 20, 2016 at 10:10 PM, Carlo Calabrese via cisco-voip < > cisco-voip@puck.nether.net> wrote: > >> I have a group that does a web page dip thru CAD. Now I need to get them >> ready for Finesse, >> Can Finesse do the web page dip? trying to find documentation on it. >> ___ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> > > > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Finesse and web page dip
Yep Finesse can do that, we have it working in our company to pull helpdesk ticket information when agent receives the call Regards, Ankur On Tue, Sep 20, 2016 at 10:10 PM, Carlo Calabrese via cisco-voip < cisco-voip@puck.nether.net> wrote: > I have a group that does a web page dip thru CAD. Now I need to get them > ready for Finesse, > Can Finesse do the web page dip? trying to find documentation on it. > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
