Re: [CGUYS] Cox Modem Troubleshooting
This has the indications of a classic case low signal strength, one cause of which is bad connection. Corrosion (oxidation) builds up in socketed connections, and affects electrical continuity. Unhooking and reconnecting all of the cable connections that are available to you is a place to start. Putting an amplifier in the cable to the modem is also a potential solution. Re-wiring the cable so that there is a first splitter that is binary (2x), with one half going directly to the cable modem and the other half going to a nx splitter to feed all of the TVs will increase signal strength to the modem. etc. Fred Holmes At 11:47 PM 5/8/2010, Richard P. wrote: During the last week, my cable modem for Cox Cable loses its Internet connection about once or twice a day. When troubleshooting, the light that indicates the cable connection on the Linksys modem, model BEFCMU10, is not illuminated. If I reboot the modem, it comes up fine and I get adequate speeds through the connection. After calling Cox, the only thing they can offer is a service call for which I will be charged if it turns out that the problem is after their connection. I have also noticed a slight degradation in the analog TV signal from Cox during the last week as well. Should I just go ahead and replace the modem to see if that makes a difference? It would be less than the service call. Suggestions please. FYI, my Visualware Speed Connection test is: Test Type: Application Speed Location: USA: Dulles, Virginia Download Speed: 24652 Kbps Upload Speed: 3380 Kbps Speed Consistency: 80 % Round Trip Time:15 ms Max Delay: 77 ms Average Delay: 5 ms Bandwidth: 24652 Kbps Max Route Speed:34952 Kbps Route Concurrency: 1 2 connection problems found, click the to learn more. MSTR01: The data flow for this test is too erratic Although the speed achieved may match expectation for the connection, a low data flow QoS score means that the data flow between the server and the workstation was not consistent. There can be several reasons for this such as data congestion along the route or data loss which invokes recovery. The lower the QoS percentage, the more erratic the data flow. Many applications can be severely affected by poor data flow quality regardless of data throughput speed, for example media applications such as video or voice may become jerky. Voice (VoIP) telephony will become garbled. If you suspect that the connection was in use by another application try running the test again to validate if the problem is persistent. MSMD01: TCP is waiting too long for data The test recorded a TCP maximum delay that exceeded the natural TCP forced idle delay as a result of the connection's trip time. This indicates that there may be problems with consistent data flow between the server and the client. A poor data flow QoS reading is also likely if the max TCP delay is much higher in comparisons to the trip time. Common reasons for this type of problem are packet loss and duplicates. The test graph view will show the TCP delay over the time of the test. Height and width of the 'orange' delay line shows the delay consistency. Thanks in advance, Richard P. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** * * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Cox Modem Troubleshooting
On May 9, 2010, at 12:00 AM, COMPUTERGUYS-L automatic digest system wrote: Subject: Cox Modem Troubleshooting During the last week, my cable modem for Cox Cable loses its Internet connection about once or twice a day. When troubleshooting, the light that indicates the cable connection on the Linksys modem, model BEFCMU10, is not illuminated. If I reboot the modem, it comes up fine and I get adequate speeds through the connection. After calling Cox, the only thing they can offer is a service call for which I will be charged if it turns out that the problem is after their connection. I have also noticed a slight degradation in the analog TV signal from Cox during the last week as well. Should I just go ahead and replace the modem to see if that makes a difference? It would be less than the service call. Yes, replace it. I had exactly the same issues and the modem finally failed. They suggested a service call, but I suspected that they would just say I needed to replace the modem. Much more convenient for me to go to the Cox office than wait for a service tech. Replacement was around $35. My modem was a several years old and should have been changed for one meeting the newer standards a couple of years ago. David Newhall Falls Church, VA * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Cox Modem Troubleshooting
IMS you can get a cable modem that works with COX at MicroCentre, Best Buy or online. Cox lists ones that would work at- http://support.cox.com/sdccommon/asp/contentredirect.asp?sprt_cid=f3c8a618-6be2-4859-b7db-6152e87bd537 On Sun, May 9, 2010 at 8:51 AM, David Newhall dnewh...@gmail.com wrote: On May 9, 2010, at 12:00 AM, COMPUTERGUYS-L automatic digest system wrote: Subject: Cox Modem Troubleshooting During the last week, my cable modem for Cox Cable loses its Internet connection about once or twice a day. When troubleshooting, the light that indicates the cable connection on the Linksys modem, model BEFCMU10, is not illuminated. If I reboot the modem, it comes up fine and I get adequate speeds through the connection. After calling Cox, the only thing they can offer is a service call for which I will be charged if it turns out that the problem is after their connection. I have also noticed a slight degradation in the analog TV signal from Cox during the last week as well. Should I just go ahead and replace the modem to see if that makes a difference? It would be less than the service call. Yes, replace it. I had exactly the same issues and the modem finally failed. They suggested a service call, but I suspected that they would just say I needed to replace the modem. Much more convenient for me to go to the Cox office than wait for a service tech. Replacement was around $35. My modem was a several years old and should have been changed for one meeting the newer standards a couple of years ago. David Newhall Falls Church, VA * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** * -- John Duncan Yoyo ---o) * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Cox Modem Troubleshooting
Quoting Richard P. richs...@gmail.com: During the last week, my cable modem for Cox Cable loses its Internet connection about once or twice a day. When troubleshooting, the light . . . I have also noticed a slight degradation in the analog TV signal from Cox during the last week as well. Should I just go ahead and replace the modem to see if that makes a difference? It would be less than the service call. Why don't you call them up and complain about the crappy TV signal? Seems like fixing one might fix the other, and since there are fewer variables in the TV path, they might be more willing to look into it. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Cox Modem Troubleshooting
I gave up on Comcast modems many years ago.(They might be better now) I got a Motorola Surfboard and it has been flawless. It still is, in spite of its age. I do keep a back-up on hand though. It just makes sense. Richard P. wrote: During the last week, my cable modem for Cox Cable loses its Internet connection about once or twice a day. When troubleshooting, the light that indicates the cable connection on the Linksys modem, model BEFCMU10, is not illuminated. If I reboot the modem, it comes up fine and I get adequate speeds through the connection. After calling Cox, the only thing they can offer is a service call for which I will be charged if it turns out that the problem is after their connection. I have also noticed a slight degradation in the analog TV signal from Cox during the last week as well. Should I just go ahead and replace the modem to see if that makes a difference? It would be less than the service call. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
[CGUYS] Cox Modem Troubleshooting
During the last week, my cable modem for Cox Cable loses its Internet connection about once or twice a day. When troubleshooting, the light that indicates the cable connection on the Linksys modem, model BEFCMU10, is not illuminated. If I reboot the modem, it comes up fine and I get adequate speeds through the connection. After calling Cox, the only thing they can offer is a service call for which I will be charged if it turns out that the problem is after their connection. I have also noticed a slight degradation in the analog TV signal from Cox during the last week as well. Should I just go ahead and replace the modem to see if that makes a difference? It would be less than the service call. Suggestions please. FYI, my Visualware Speed Connection test is: Test Type: Application Speed Location: USA: Dulles, Virginia Download Speed: 24652 Kbps Upload Speed: 3380 Kbps Speed Consistency: 80 % Round Trip Time:15 ms Max Delay: 77 ms Average Delay: 5 ms Bandwidth: 24652 Kbps Max Route Speed:34952 Kbps Route Concurrency: 1 2 connection problems found, click the to learn more. MSTR01: The data flow for this test is too erratic Although the speed achieved may match expectation for the connection, a low data flow QoS score means that the data flow between the server and the workstation was not consistent. There can be several reasons for this such as data congestion along the route or data loss which invokes recovery. The lower the QoS percentage, the more erratic the data flow. Many applications can be severely affected by poor data flow quality regardless of data throughput speed, for example media applications such as video or voice may become jerky. Voice (VoIP) telephony will become garbled. If you suspect that the connection was in use by another application try running the test again to validate if the problem is persistent. MSMD01: TCP is waiting too long for data The test recorded a TCP maximum delay that exceeded the natural TCP forced idle delay as a result of the connection's trip time. This indicates that there may be problems with consistent data flow between the server and the client. A poor data flow QoS reading is also likely if the max TCP delay is much higher in comparisons to the trip time. Common reasons for this type of problem are packet loss and duplicates. The test graph view will show the TCP delay over the time of the test. Height and width of the 'orange' delay line shows the delay consistency. Thanks in advance, Richard P. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
