Re: [CGUYS] scanner misery

2007-07-07 Thread Tom Piwowar
>When you say "loaded" do you mean at boot time? No. Install time. If older stuff is loaded after newer stuff it can overwrite new modules with older modules, creating a mess. >If you mean the order in which things were installed, I did a roll >back and tried it again with no luck!! I don'

Re: [CGUYS] scanner misery

2007-07-07 Thread Tom Piwowar
>Thanks ...I'm gonna try that ...the original version 6.0 works fine on my >xpPro laptop with the original drivers ...upgrades as far as 6.16 and newer >drivers didn't help on my desktop ...maybe the uninstaller is there for a >reason!! Also consider that the order in which things get loaded onto

Re: [CGUYS] scanner misery

2007-07-07 Thread rlsimon
Thanks ...I'm gonna try that ...the original version 6.0 works fine on my xpPro laptop with the original drivers ...upgrades as far as 6.16 and newer drivers didn't help on my desktop ...maybe the uninstaller is there for a reason!! -Original Message- From: Tom Piwowar [mailto:[EMAIL PROTE

Re: [CGUYS] scanner misery

2007-07-06 Thread Tom Piwowar
>Faulting application prestopm.exe, version 6.0.0.0 This looks like New Soft Presto! Page Manager version 6 (current version is 7). See www.newsoftinc.com One of its functions is to operate scanners. Did you install Presto! or is it bundled with your scanner? I see they have a remove utility on

Re: [CGUYS] scanner misery

2007-07-06 Thread rlsimon
When I open PageMaker (now up to ver 6.16) I first click "select source" and see only 1 listing for travelscan 464 (which I think is a problem right there as there should be 2 listings there and I should, according to the readme that came with it, choose the first one) ...then I click scan and it s

Re: [CGUYS] scanner misery

2007-07-05 Thread Tom Piwowar
> The software (Pagemaker 6.x) is a little buggy but does see the scanner. PageMaker is NOT "buggy." I have used every version of PageMaker since version 1 and I know it is a solid program. If it is acting "buggy" I would first suspect the computer configuration. PageMaker may be accessing the

Re: [CGUYS] scanner misery

2007-07-05 Thread rlsimon
Hi Tom... OS install was the same as originally came with the dell. Only difference here is I decided to use Avast4 insteada Norton ...I tried this all with Avast4 disabled and also did a Windows Restore to be4 I put Avast on. I uninstalled the drivers and reinstalled and uninstalled and put on l

Re: [CGUYS] scanner misery

2007-07-05 Thread Tom Piwowar
>my desktop HDD failed and I put in a new one and reinstalled winXPhomeSP2 >and all the updates. my scanner (travelscan464) came with drivers and >software. it installed and worked fine before. it is working fine on my >laptop (x31 xpPROsp2) with those drivers and software (pagemaker6.12). I >i

Re: [CGUYS] scanner misery

2007-07-05 Thread Tony B
I dunno. Sounds like you've touched all the right bases. But one thing's for sure: next time you install the OS, make sure this unit is the first thing you get functioning *before* you install updates and other software. And check it periodically as you do so to narrow down the problem. I insta

[CGUYS] scanner misery

2007-07-05 Thread rlsimon
my desktop HDD failed and I put in a new one and reinstalled winXPhomeSP2 and all the updates. my scanner (travelscan464) came with drivers and software. it installed and worked fine before. it is working fine on my laptop (x31 xpPROsp2) with those drivers and software (pagemaker6.12). I instal