On 01/06/2011 12:50 AM, Patrick Ouellette wrote:
Zeroth rule of support - never trust your user's to tell you the
entire story (corollary - people lie about what happened)
First rule of support - before deleting *anything* make a
backup copy yourself
Ding Ding Ding, I usually use dd or
An operating system should have reliable backup policies
built-in; for example, it should backup the entire /home subtree to
rewritable DVDs, or a network share, on a weekly basis. When installing
the system, the user should be asked where to and how often the backups
should be made, just
The client who wouldn't back up because she didn't want to spend any money,
found herself faced with a dead motherboard. She expected me to have a new
computer up and running with all her data on it within a few hours. (Note
that diagnosis was also to be included in the short timespan, as was
On Vi, 07 ian 11, 09:58:58, teddi...@tmo.blackberry.net wrote:
And yes, I do most of my major car repairs, no I'm not a mechanic. I
can cook, clean, and sew, and I'm not a woman. I constantly study
survival techniques and look to become proficient at procuring my own
food.
Unfortunately
On Wednesday 05 January 2011 16:50:45 Patrick Ouellette wrote:
Zeroth rule of support - never trust your user's to tell you the
entire story (corollary - people lie about what happened)
First rule of support - before deleting *anything* make a
backup copy yourself
Yes - but if it is no
On Tue, 04 Jan 2011 20:26:37 +, Lisi wrote:
On Tuesday 04 January 2011 16:56:58 Camaleón wrote:
One day she messed up her registry to the point where reinstallation
was essential. She assured me when asked that her precious 'photos
were all fine and she had off-computer copies of all
On Mon, Nov 29, 2010 at 13:09, Camaleón noela...@gmail.com wrote:
Last backup was from a year ago, that should give you some hints about
how valuable is data for the user.
That is a hint about whether the computer is a tool or a lifestyle for
the user, it has nothing to do with the value of
No, she didn't. She thought that because she had used the program Picasa,
then Picasa would magically produce her 'photos. She did not have them
online. There was only the one copy on her computer. She just usually
viewed them with Picasa.
I did paid support. I had to support no matter
On Wed, 05 Jan 2011 14:49:43 +0200, Dotan Cohen wrote:
On Mon, Nov 29, 2010 at 13:09, Camaleón wrote:
Last backup was from a year ago, that should give you some hints about
how valuable is data for the user.
That is a hint about whether the computer is a tool or a lifestyle for
the user,
On Wednesday 05 January 2011 12:03:59 Camaleón wrote:
At least you should have learned one lesson: _never trust_ what your
users say and tell them to _prove_ their wording with facts (that is, by
checking with her that the data was properly backed up and can be
restored from the aforementioned
On Wednesday 05 January 2011 14:26:32 Camaleón wrote:
So, no... people who pretend to give value to his data and has not
performed a single backup copy of his files in years, I just simply say,
heck, no, those files weren't that important.
You aren't making enough allowance for the fact that
On Qua, 05 Jan 2011, Lisi wrote:
On Wednesday 05 January 2011 14:26:32 Camaleón wrote:
So, no... people who pretend to give value to his data and has not
performed a single backup copy of his files in years, I just simply say,
heck, no, those files weren't that important.
You aren't making
On Wed, 05 Jan 2011 14:37:25 +, Lisi wrote:
On Wednesday 05 January 2011 14:26:32 Camaleón wrote:
So, no... people who pretend to give value to his data and has not
performed a single backup copy of his files in years, I just simply
say, heck, no, those files weren't that important.
On Wednesday 05 January 2011 15:15:43 Camaleón wrote:
What would you think if a person tells you that he thought his car was
going to be fed automatically? Hey, he didn't know there were oil
stations that provide such facilities and he also thought that being year
2011 the cars do not need
On Wed, 05 Jan 2011 15:50:47 +, Lisi wrote:
On Wednesday 05 January 2011 15:15:43 Camaleón wrote:
What would you think if a person tells you that he thought his car was
going to be fed automatically? Hey, he didn't know there were oil
stations that provide such facilities and he also
Camaleón wrote:
They know that the computer needs electricity and that the car needs
petrol. I doubt that most people know more than that.
Really!!?? I wish they remember -at least- just that :-P
He, he... You may have not read the obscure stories that happen at
tech. support centers:
Dne, 05. 01. 2011 15:28:47 je Lisi napisal(a):
On Wednesday 05 January 2011 12:03:59 Camaleón wrote:
At least you should have learned one lesson: _never trust_ what your
users say and tell them to _prove_ their wording with facts (that
is, by
checking with her that the data was properly
Zeroth rule of support - never trust your user's to tell you the
entire story (corollary - people lie about what happened)
First rule of support - before deleting *anything* make a
backup copy yourself
--
Patrick Ouellette p...@flying-gecko.net
ne4po (at) arrl (dot) net
On Wednesday 05 January 2011 16:07:41 Camaleón wrote:
He, he... You may have not read the obscure stories that happen at
tech. support centers:
http://www.rinkworks.com/stupid/cs_power.shtml
(read, read on...)
:-) !
Lisi
--
To UNSUBSCRIBE, email to debian-user-requ...@lists.debian.org
On 01/05/2011 11:20 PM, Klistvud wrote:
Dne, 05. 01. 2011 15:28:47 je Lisi napisal(a):
On Wednesday 05 January 2011 12:03:59 Camaleón wrote:
At least you should have learned one lesson: _never trust_ what your
users say and tell them to _prove_ their wording with facts (that
is, by
On Wed, Jan 5, 2011 at 10:30 AM, Mihira Fernando mihirathe...@gmail.comwrote:
On 01/05/2011 11:20 PM, Klistvud wrote:
Seems I'm one of the few who sincerely think that not all users should, or
even could, be required to know the inner workings of each and every
technology they use. In real
On Wed, Jan 05, 2011 at 06:50:38PM +0100, Klistvud wrote:
Dne, 05. 01. 2011 15:28:47 je Lisi napisal(a):
On Wednesday 05 January 2011 12:03:59 Camaleón wrote:
At least you should have learned one lesson: _never trust_ what your
users say and tell them to _prove_ their wording with facts
On Wed, Jan 05, 2011 at 06:50:38PM +0100, Klistvud wrote:
.snip
The cars should be (and,
after decades of development, finally are) projected such that
without all the fluids in place they simply won't start, while
notifying the driver with an appropriate flashing
On Monday 29 November 2010 16:47:31 Camaleón wrote:
Oh, c'mon. There is no need to be a computer scientist to care about
your data. Not today. You can buy a USB external disk (or DVD media) and
put there your beloved files. Even Windows can automate this task for you.
In my experience hoi
On Tue, 04 Jan 2011 15:58:40 +, Lisi wrote:
On Monday 29 November 2010 16:47:31 Camaleón wrote:
Oh, c'mon. There is no need to be a computer scientist to care about
your data. Not today. You can buy a USB external disk (or DVD media)
and put there your beloved files. Even Windows can
On Tuesday 04 January 2011 16:56:58 Camaleón wrote:
One day she messed up her registry to the point where reinstallation was
essential. She assured me when asked that her precious 'photos were all
fine and she had off-computer copies of all of them. When, after the
event, it became
On Mon, 29 Nov 2010 20:00:01 +, Joe wrote:
On Mon, 29 Nov 2010 16:47:31 + (UTC) Camaleón wrote:
On Mon, 29 Nov 2010 17:20:27 +0100, Johannes Wiedersich wrote:
Daughter is a banker, not computer scientist. IMHO many of those
underestimate the importance of backups.
Oh,
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Camaleón wrote:
On Sun, 28 Nov 2010 18:48:18 +0100, Axel Freyn wrote:
A similiar point is true for scandisk / chkdsk: Again, independent on
the filesystem: Once the filesystem is corrupted, the recovery tool has
to make assumptions about what is
On Mon, 29 Nov 2010 11:32:29 +0100, Johannes Wiedersich wrote:
Camaleón wrote:
Well, no need to worry. You are thinking in the worst scenario but even
if the file system structure is completey destroyed, defrag is also
capable of performing a test only disk analysis and so does chkdsk.
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Camaleón wrote:
On Mon, 29 Nov 2010 11:32:29 +0100, Johannes Wiedersich wrote:
Last backup was from a year ago, that should give you some hints about
how valuable is data for the user.
Daughter is a banker, not computer scientist. IMHO many of
On Mon, 29 Nov 2010 17:20:27 +0100, Johannes Wiedersich wrote:
Camaleón wrote:
On Mon, 29 Nov 2010 11:32:29 +0100, Johannes Wiedersich wrote:
Last backup was from a year ago, that should give you some hints about
how valuable is data for the user.
Daughter is a banker, not computer
On Mon, 29 Nov 2010 16:47:31 + (UTC)
Camaleón noela...@gmail.com wrote:
On Mon, 29 Nov 2010 17:20:27 +0100, Johannes Wiedersich wrote:
Daughter is a banker, not computer scientist. IMHO many of those
underestimate the importance of backups.
Oh, c'mon. There is no need to be a
On Sunday 28 November 2010 14:54:49 Thomas H. George wrote:
Situation: My daughter works for a bank and must use Microsoft to work
at home. Yesterday the system would not boot - no safe mode, no
nothing, just return to loading bios.
The machine is an HP desktop which came preloaded with
On Sun, 28 Nov 2010 08:54:49 -0500, Thomas H. George wrote:
Situation: My daughter works for a bank and must use Microsoft to work
at home. Yesterday the system would not boot - no safe mode, no
nothing, just return to loading bios.
(...)
Is there any chance of recovering usable files
Hi,
On Sun, Nov 28, 2010 at 03:31:48PM +, Camaleón wrote:
On Sun, 28 Nov 2010 08:54:49 -0500, Thomas H. George wrote:
Situation: My daughter works for a bank and must use Microsoft to work
at home. Yesterday the system would not boot - no safe mode, no
nothing, just return to
On Sun, 28 Nov 2010 08:54:49 -0500
Thomas H. George li...@tomgeorge.info wrote:
Situation: My daughter works for a bank and must use Microsoft to work
at home. Yesterday the system would not boot - no safe mode, no
nothing, just return to loading bios.
The machine is an HP desktop which
On Sun, Nov 28, 2010 at 08:54:49AM -0500, Thomas H. George wrote:
Situation: My daughter works for a bank and must use Microsoft to work
at home. Yesterday the system would not boot - no safe mode, no
nothing, just return to loading bios.
The machine is an HP desktop which came preloaded
On Sun, 28 Nov 2010 17:22:17 +0100, Axel Freyn wrote:
On Sun, Nov 28, 2010 at 03:31:48PM +, Camaleón wrote:
On Sun, 28 Nov 2010 08:54:49 -0500, Thomas H. George wrote:
Situation: My daughter works for a bank and must use Microsoft to
work at home. Yesterday the system would not boot
Hi Camaleón,
But that is extremly dangerous...: you risk to loose/destroy
informations on the damaged filesystem (nobody guarantees, that scandisk
is not destroying data...). And especially defrag: this WILL destroy
data, which are in lost files (=sectors of the harddisk which seem to be
On Sun, 28 Nov 2010 18:48:18 +0100, Axel Freyn wrote:
Hi Camaleón,
But that is extremly dangerous...: you risk to loose/destroy
informations on the damaged filesystem (nobody guarantees, that
scandisk is not destroying data...). And especially defrag: this WILL
destroy data, which are in
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