Thanks for the info, Darrell. I'm sure that'll be enough to get me pointed
in the right direction.
I had another quick question for anyone willing to answer. Typically I get
most of my questions answered through these Declude discussion lists.
Yesterday afternoon I submitted a request to
It has taken as long as a week for me to get a response before. Although
most times it is within a day or two. Not as quick as it used to be with
Scott where you heard back within an hour or so.
Thanks,
Grant Griffith
EI8HTLEGS, A Division of ETC
(812)932-1000
-Original Message-
From:
Yep... I find that typically only a few questions or comments on the list
get formal response by Declude nowadays, so email to their support address
is the only way to get a response. There's just not the same level of
service or customer attention.
Darin.
- Original Message -
From:
Hi, All,
OK, then. Well since it may be some time before I hear anything from
Declude perhaps someone on here can help answer my question.
We are currently running...
Declude 1.82
Declude JunkMail Status: PRO version registered.
Declude Virus Status:Standard
Dan,
You are correct you can upgrade to any release that was put out while your
service agreement was valid. So if your Service Agreement expired June 15th
2005 then any release up-to that date you are legally entitled to, i.e.
Declude 2.0.6.16
David B
www.declude.com
-Original Message-
Yep. I've had that confirmed by Barry in the past.
Though if you renew 6 months later, they back date your renewal so you only
get 6 months of additional coverage.
Darin.
- Original Message -
From: Dan Geiser [EMAIL PROTECTED]
To: Declude.Virus@declude.com
Sent: Wednesday, June 29,
Hello, All,
I just upgraded to Declude 2.0.6 using the manual method. I had 2
questions...
---
#1) I added the following test to my virus.cfg file...
#
# The ALLOWVULNERABILITIESFROM option will...
#
ALLOWVULNERABILITIESFROM @domain.com
It wasn't clear where to put this in virus.cfg so I
Dan,
1. Yes these will work anywhere in your virus.cfg.
2. If you run the log on debug, check to see if you have an error message
with the words access scanner if you do call us 1-866-332-5833
David B
www.declude.com
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Hi Folks,
Declude development is still in the
process of investigating issues surrounding resource utilization and we will
report back in two weeks or sooner if possible.
We take our customer's satisfaction
very seriously and are in the process of; hiring and training additional
This one must be a bugger - we changed
nothing in our configuration and the SMTPd memory problem has not reoccurred
since May 29. So how is it possible to test unless it can be
reproduced?
- Original Message -
From:
Bill
Billman
To: Declude.Virus@declude.com ;
Youre spot on Mike. In cases
like this it comes down to finding the circumstances that trigger the problem
and then simulating those conditions. It is difficult but at the very
least a potential problem is identified and removed. If all goes well analysis
of the fix and conditions will
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