Thanks for the info! I solved my issue in another way.
Regards,
Roald
On Sun, Mar 8, 2015 at 10:31 PM, Paul Robert Marino prmari...@gmail.com
wrote:
Roald
Last I had checked in MySQL VARCHAR(255) was the max size. Now it seems
they made a change to VARCHAR to allow for sizes over 255 the new
-in-a-mysql-table
Now I have to find the table_name and col_name where CustomerIDs is stored.
Regards,
Roald
On Thu, Feb 26, 2015 at 6:50 AM, Roald depja...@gmail.com wrote:
Interesting. So if I would switch to postgresql I would Get double The
amount of characters without having to do anything
I had a suspicion that I would need to do something like that.
Would you happen to know how to go about this?
Thank you very much,
With kind regards,
Roald
Op 25 feb. 2015 18:05 schreef Paul Robert Marino prmari...@gmail.com
het volgende:
for that you would have to alter the database schema
A better (more specific question) to ask is. Which database field has to be
changed or how can I find this out?
Regards,
Roald
Op 25 feb. 2015 19:28 schreef Roald depja...@gmail.com het volgende:
I had a suspicion that I would need to do something like that.
Would you happen to know how to go
the field CustomerIDs is created by The xml
definition so I would probably have to find it in a table related to xml
definitions somewhere. Any idea how to find this field?
I will try to make a blob out of it and see what happens.
Thank you very much,
Regards,
Roald
Op 26 feb. 2015 00:42 schreef
AgentITSMConfigItemOverviewSmall.dtl
AgentITSMConfigItemEdit.dtl
Thank you very much in advance,
With kind regards,
Roald
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Solved. The final missing piece was that my value got overridden in the
screen TicketPriority which I used to trigger the event.
I should be able to do everything I want now.
Regards,
Roald
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= 'DynamicField_somename ' .
Dumper(\$Ticket{DynamicField_somename}),
);
On Tue, Dec 16, 2014 at 2:02 PM, Martin Gruner martin.gru...@otrs.com
wrote:
Hi Roald,
yes this is possible. OTRS also uses a ticket event handler to caclulate
and store the escalation times for the tickets. This (target) time
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172
Module: ModPerl::Registry::handler (v1.99) Line: 31
On Wed, Dec 24, 2014 at 3:00 PM, Roald depja...@gmail.com wrote:
Dear Martin,
Thank you!
I'm currently trying to save new a new value into a Dynamic Field. To do
this I
and
corresponding DynamicFieldConfig using DynamicFieldGet.
On Wed, Dec 24, 2014 at 3:16 PM, Roald depja...@gmail.com wrote:
relevant debug messages from otrs.log:
[Wed Dec 24 15:11:42
2014][Debug][Kernel::System::Ticket::Event::Escalation::Run][225]
@@Escalation.pm DynamicField $VAR1 = \{};
[Wed Dec 24
]
!!@@Escalation.pm ValueGet $VAR1 = \[
{
'ValueText' = undef,
'ValueInt' = undef,
'ID' = '17',
'ValueDateTime' = '2014-12-22 17:06:39'
}
];
On Wed, Dec 24, 2014 at 5:16 PM, Roald depja...@gmail.com wrote:
I made
some criteria such as not
escalating yet.
Thanks!,
With kind regards,
Roald
On Fri, Nov 28, 2014 at 1:00 PM, dev-requ...@otrs.org wrote:
Send dev mailing list submissions to
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In the netherlands Martijn is a common name but your name is Martin :)
On Fri, Dec 12, 2014 at 4:43 PM, Roald depja...@gmail.com wrote:
Dear Martijn,
Thank you for your reply.
I'm currently spending some time at this.
It seems to me that a custom ticket event handler can't be used
kind regards,
Roald
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minutes.
On Wed, Nov 26, 2014 at 5:29 PM, Roald depja...@gmail.com wrote:
Hi,
I'm new to OTRS development.
Requirements in a nutshell:
* set custom fields for SLA's
* calculate whether a ticket escalates based on these custom fields (do
some custom calculations)
* send notifications
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