[dev] MenuModule in Main-MenuBar

Hello developer-community, I would like to insert another Module - called Quick-Tickets, which has the same functionality like the Module Phone-Ticket. Although i know, you can create a Ticket-Template within a Phone-Ticket, i need this Module to handle quick calls. The need is, because the

[dev] Antw: Dynamic field on customer does not show on Agent ticket overview

Hi, you have to activate the DynamicField too in SysConfig in section: Subgroup: Frontend::Agent::Ticket::ViewZoom elements: 11 Group: Ticket Element: Ticket::Frontend::AgentTicketZoom###DynamicField Key - Value DynamicField_Name - 1 Guillermo Alberto Rosas Pereira guillermo.ro...@softtek.com

[dev] Antw: Re: How to show only one ticket state

hi, why don't you show only the state OPEN SUCCESFUL like following? (In my ACL this works.) ... Possible = { # possible ticket options (white list) Ticket = { State = ['OPEN SUCCESFUL'], }, }, }; Guillermo Alberto Rosas Pereira guillermo.ro...@softtek.com 28.08.2013 00:13 Thanks guys! Here

[dev] Mapping CustomerUser-Data via LDAP

Hi Developer-Comunity, I'm using a Customer LDAP Backend to search for (internal) Customers. In our Identity-Management-System (Novell eDirectory) eachCustomer-Account is member of several groups (Attribute: GroupMembership). So, the Attribute GroupMembership is a Multivalued Attribute. I

Re: [dev] Antw: Re: manual file change result in package error

. Of course I had to create the required XML config entries before the Skin was usable (as explained in the above doc). Cheers, Peter On Wed, Jul 2, 2014 at 5:28 PM, Renee B otrs.l...@perl-services.de wrote: Hi Jo, On 02.07.2014 17:12, Josef1 Penzkofer wrote: Hi Renée, and this works

[dev] New Module doesn't work

Hi Developer Community, I'm testing OTRS 4.0.10. I tried to do the same as in our Productivity-System; Version: OTRS 3.2.14. (And here it works) Here I copied the Action "AgentTicketPhone" to "AgentQuickticket". Therefore I copied and modified: * Part of Ticket.xml to register a new item in

[dev] Antw: Re: New Module doesn't work

Hi Renée, how could I check it? The only messages in Apache error_log are several kinds like -e: Argument "\x{31}\x{33}..." isn't numeric in numeric eq (==) at /opt/otrs//Kernel/Output/HTML/LayoutTicket.pm line 278. I got similar messages by creating successfully a Phone-Ticket Sepp >>> Renee

[dev] New module doesn't work

Hi community, I'm testing OTRS 4.0.10 To create new tickets in a very quick way, I copied the module "AgentTicketPhone". In the menubar is a new entry called "Quick-Tickets". Klicking on this item is opening an overview about several categories. Clicking on one of these categories is opening

[dev] Antw: Re: New module doesn't work

icketPhone" with "AgentQuickticketMaske" in your config files *) It's hard to find errors without seeing actual code... Regards, Renée Am 14.09.2015 um 13:16 schrieb Josef1 Penzkofer: > Hi community, > > I'm testing OTRS 4.0.10 > > To create new tickets in a very quick

[dev] Baselink -Customer?

Hi Developer Community, inserting in a template (*.tt) href="{% env("baselink") %]Action=xyz will create as result https:///otrs/index.pl?Action=xyz. Is there something simular for creating https:///otrs/customer.pl Thanks in advance. Sepp ___