[dev] Which DB should I use? Mysql, PostgreSQL or Oracle?

choose for us? Or should I consider another DB for this project? Why some people prefer to choose PostgreSQL or Oracle sometimes? Thanks!! Ronaldo Richieri Brazil +55 15 8818-2009 - OTRS mailing list: dev - Webpage: http://otrs.or

Re: [dev] Which DB should I use? Mysql, PostgreSQL or Oracle?

ecommended > settings, ... ). Just install it over the package manager in the admin > interface from ftp.otrs.org. > > Greetings to Brazil! ;) > > -Martin > > > On Apr 6, 2009, at 17:59 , Ronaldo Richieri wrote: > > Hi! >> >> I'm in a project where

[dev] Service Level Agreement or Services linked to Queues

:-) Ronaldo Richieri -- Ronaldo Richieri (15) 8818-2009 - OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE

Re: [dev] Service Level Agreement or Services linked to Queues

fantastic tip! I'll try it :-) Thanks! On Wed, Apr 8, 2009 at 3:18 AM, Martin Edenhofer wrote: > Hi Ronaldo, > > On Apr 8, 2009, at 01:05 , Ronaldo Richieri wrote: > > Guys, is there a way to connect SLA or Services to the Queues and not to >> Customer? >>

Re: [dev] Service Level Agreement or Services linked to Queues

ware','IT::software::SAP','IT::software::SAP::Create User'], }, }, }; As you can see, we must right every Service that is under IT Service. Is there a way to user REGEXP in this line: Service => ['IT,'IT::software'

Re: [dev] Service Level Agreement or Services linked to Queues

; > Is that what your are looking for? > > http://users.otrs.com/~me/Kernel_System_Ticket.pm_2-3-ACL-RegExp<http://users.otrs.com/%7Eme/Kernel_System_Ticket.pm_2-3-ACL-RegExp> > > -Martin > > > On Apr 8, 2009, at 16:04 , Ronaldo Richieri wrote: > > Do you know if it

[dev] Should Ticket acl be declared on Config.pm?

Hi! I have this doubt about Ticket ACL declaration. Do I need to declare every Ticket ACL on Kernel/Config.pm or can I create a module (package) for that? thanks! -- Ronaldo Richieri (15) 8818-2009 - OTRS mailing list: dev

Re: [dev] Should Ticket acl be declared on Config.pm?

thanks again Martin :-) 2009/4/9 Martin Edenhofer > You can declare it in Kernel/Config.pm or put it in an extra include config > file located under Kernel/Config/Files/xxx.pm it's both possible. > > -Martin > > > On Apr 9, 2009, at 16:00, Ronaldo Richieri wrote:

[dev] A suggest to OTRS core Team

elpful for newer OTRS developers Thanks -- Ronaldo Richieri +55 (15) 8818-2009 - OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinf

[dev] FAQ pt_BR translation file attached

Hi guys, I haven't find a translation for FAQ module in Portuguese Brazillian (pt_BR) So I have made one. It's attached. -- Ronaldo Richieri (15) 8818-2009 pt_BR_FAQ.pm Description: Perl program - OTRS mailing

[dev] Link a FAQ item to a Service

I could use th LinkObject thing, but I didn't find any documentation about that. Do you guys have a tip for me about the LinkObject or other tip about how I should do this connection? Thanks! -- Ronaldo Richieri (15) 8818-2009 - OT

Re: [dev] Link a FAQ item to a Service

Yes! Exactly. On Thu, Apr 16, 2009 at 5:42 AM, Martin Edenhofer wrote: > Hi Ronaldo, > > On Apr 16, 2009, at 05:49 , Ronaldo Richieri wrote: > > I'm trying to link a FAQ item to a Service. >> >> When an agent choose a Service to a ticket, I'd like to show

Re: [dev] [otrs] bulk change (pending time)

ve: http://lists.otrs.org/pipermail/dev >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >> > >> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> > http://www.otrs.com/en/support/enterprise-subscription/ >> ---

Re: [dev] Link a FAQ item to a Service

the Free Keys of FAq Itens at frontend? Today I only can access it directly on the database :-) Thanks :-) Ronaldo Richieri 2009/4/16 Ronaldo Richieri > Yes! Exactly. > > On Thu, Apr 16, 2009 at 5:42 AM, Martin Edenhofer wrote: > >> Hi Ronaldo, >> >> On Apr 16, 200

Re: [dev] Add Link in Ticket Menu

this action. > I have read the developer book in section 7.10.3 but I don't understand. > Can someone explain to me how to do in a simple way? > Thanks > > Fabio > > - > OTRS mailing list: dev - We

Re: [dev] associate Queues to Services

t; To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Ronaldo Richieri (15) 8818-2009 Sent from Rio de Janeiro, Brasil -