Re: sieve vacation to an alias group

On Wed, 13 Mar 2019 at 11:16, Monis Monther via dovecot wrote: > Hi, > > Is there a solution for this? Not necessarily with vacation , even with > another tool. It feels like this should be a normal use case, but no one > has a solution to it. Any help would be appreciated. > > Thanks > Monis >

Re: sieve vacation to an alias group

Hi, Is there a solution for this? Not necessarily with vacation , even with another tool. It feels like this should be a normal use case, but no one has a solution to it. Any help would be appreciated. Thanks Monis On Sun, Mar 10, 2019 at 3:18 PM Yassine Chaouche via dovecot <

Re: sieve vacation to an alias group

On 3/10/19 12:35 PM, Monis Monther via dovecot wrote: [...] This is actually what I have done now, but I want it to be more robust, if this user quits, then I must have someone else in the group with the rule. [...] Yeah, a multipurpose, reusable notificati...@domain.tld fake / bot email

Re: sieve vacation to an alias group

@odhiambo : we may later, but currently we are dependent on this email Hi Yassine, This is actually what I have done now, but I want it to be more robust, if this user quits, then I must have someone else in the group with the rule. I have moved the rule from global sieve script to one of group

Re: sieve vacation to an alias group

Since sending to the alias will send to a, b and c, just define the filter on one mailbox only instead of making it global I guess. Yassine. On 3/10/19 11:51 AM, Yassine Chaouche via dovecot wrote: I am curious to know how did you define the filter on an alias in the first place ? is it a

Re: sieve vacation to an alias group

I am curious to know how did you define the filter on an alias in the first place ? is it a filter defined globaly in dovecot ? I don't see how it can be defined in any individual mailbox. Can you show the dovecot/sieve configuration to achieve this ? Yassine. On 3/10/19 11:40 AM, Monis

Re: sieve vacation to an alias group

I think you should run a true ticketing system like RT ( https://bestpractical.com/request-tracker) On Sun, Mar 10, 2019, 13:40 Monis Monther via dovecot wrote: > Hi Yassine, > > Thanks for the effort, unfortunately, we cannot turn it into an actual > mailbox, this is a long story that I don't

Re: sieve vacation to an alias group

Hi Yassine, Thanks for the effort, unfortunately, we cannot turn it into an actual mailbox, this is a long story that I don't want to include here. but it would not be a valid option in our environment. Any other ideas Is it possible to do it with vacation? Is there another auto responder or

Re: sieve vacation to an alias group

On 3/10/19 9:07 AM, Yassine Chaouche via dovecot wrote: On 3/9/19 12:41 PM, Monis Monther via dovecot wrote: Hi, We have an alias group named x...@example.com , this alias group has 3 actual users a...@example.com , b...@example.com

Re: sieve vacation to an alias group

On 3/9/19 12:41 PM, Monis Monther via dovecot wrote: Hi, We have an alias group named x...@example.com , this alias group has 3 actual users a...@example.com , b...@example.com and c...@example.com

Re: sieve vacation to an alias group

Actually our customers feel the exact opposite and feel very happy when receiving the email, it tells customers that we did receive your request and someone has already seen it. If they don't receive this email they will start calling on the call center and asking if anyone has seen their email.

Re: sieve vacation to an alias group

On 9 Mar 2019, at 06:43, Monis Monther via dovecot wrote: > Because its not actually a vacation, we are using it as an auto response > feature. Have you considered that your users hate auto-response messages and that "we got your mail" is basically saying "we'll get around to it in a much

Re: sieve vacation to an alias group

Because its not actually a vacation, we are using it as an auto response feature. Its a support group that should auto respond to the customer automatically for the first time. If there is another method to achieve this, then we are more than happy to change our setup. Thanks Monis On Sat, Mar

Re: sieve vacation to an alias group

On Sat, 9 Mar 2019 at 14:41, Monis Monther via dovecot wrote: > Hi, > > We have an alias group named x...@example.com, this alias group has 3 > actual users a...@example.com, b...@example.com and c...@example.com > > We set vacation rule on the generic sieve rule, the problem is that 3 >

sieve vacation to an alias group

Hi, We have an alias group named x...@example.com, this alias group has 3 actual users a...@example.com, b...@example.com and c...@example.com We set vacation rule on the generic sieve rule, the problem is that 3 responses are sent to the original sender. (obviously because the rule is being