I've had nothing but excellent service by the folks at TenTec. They've
been friendly, concerned about my radio (and making me happy) and getting
my rig back to me , fixed right, in good time. I've had two radios and an
amp there over the years, and each time I've gotten a perfectly functioning
I've heard those stories too.
Anytime I've tried to track them down, you find out the little details that
got left out of the telling... like someone who returned radios 3 or 4 times
within the 30 day trial period for each (try doing THAT with the Big Guys),
or "bought" them for use on mini DXpedi
I am not going to get into the middle of this, at least not anymore than I
already have.
Many users groups have independant reflectors to exchange ideas,
information, and help. I'm a member of the Ten Tec Reflector that's on the
contesting.com server, so I tried to get Charles some help.
Now I d
FWIW:
I was in Tennessee a few weeks back and decided to stay for the Ten
Tec hamfest & SEDCO III. Both events were outstanding and I plan on
going back next year.
I've wanted to play with the Orion but there is always a crowd at the
Ten Tec booth at Dayton (seems to be the only hamfest they a
Charles is right. The practice served me well for 35 years in the
service business.
I disarmed lots of customers just by listening to them and provide
assurance of a solution to the problem..
Lou KE1FA Sony retiree.
Charles Harpole wrote:
How to do good customer service, GCS 101:
-sym
Charles is right. The practice served me well for 35 years in the
service business.
I disarmed lots of customers just by listening to them and provide
assurance of a solution to the problem..
Lou KE1FA Sony retiree.
Charles Harpole wrote:
How to do good customer service, GCS 101:
-sym
At 09:40 AM 10/25/2007, Peter Dougherty wrote:
I'm going to pick up either a Flexradio or a K3 to replace my
much-despised-and-frequently-deaf Mark-V.
Peter, that's an interesting comment. I have a FT-1000MP that I
absolutely would not part with. I'm wondering if there is that much
differenc
At 08:26 AM 10/25/2007, Charles Harpole wrote:
Ron's suggestion confirms my assertion that Ten Tec has a customer
service problem radios that are orphans in the storm. I hope my
message is a wake up call to a company whose products I admire and
mostly proudly own.
Three strikes.. ur
And not even Kenwood...Long story short...Kenwood rejected my delivery,
Credit card info inside, email telling them the CC was there and they still
refused..got the radio back after customs played a little soccer..radio down
the drain...literally KENWOOD SUCKS!!!
73 de HK3CW
- Original
How to do good customer service, GCS 101:
-sympathize, especially if the customer appears reasonable.
-offer immediate help and offer long term contact.
--get the full details of the problem.
-answer FULLY or promise fast "get back to u".
-look for openings to encourage the customer to continue
How to do good customer service, GCS 101:
-sympathize, especially if the customer appears reasonable.
-offer immediate help and offer long term contact.
--get the full details of the problem.
-answer FULLY or promise fast "get back to u".
-look for openings to encourage the customer to continue
I am getting ready to change out the memory battery in my ft1000mp after a
bit over 9 years. I wud like to discuss the process with guys who have done
it already and need to know where to go to find such a group. Any help?
steve, k8wk
Subscribe/unsubscribe, feedback, FAQ, problem
Ron sends me, with kindness, to other hams for help... good idea when
dealing with a company that offers so little help itself.
Ron's suggestion confirms my assertion that Ten Tec has a customer service
problem radios that are orphans in the storm. I hope my message is a
wake up call to a
One of the tools available to any aggrieved customer today is a huge soapbox in
the form of many reflectors that provide a widespread audience for gripes like
Charlie's. As a Tech Support guy myself, I worry every day about this kind of
thing. I think it's probably not a bad thing that these for
With all due respect to Charles, I find his recanting of this story, well,
insufficient. There has GOT to be a little more to the story!
I am further disturbed, as a Ten Tec owner myself, that Charles did not take
advantage of the excellent Ten-Tec reflector and the available help there.
I forwar
Things must have changed dramatically since I last dealt with Tentec. I had an
Omni V back in about 1990 and had a problem with a switch board. Tentec helped
me to diagnose the problem and sent me a new board free of charge, I just had
to pay the shipping. They were extremely helpful with ad
Hi everyone
Usually I read but never reply to mail on here but I am staggered by the
reply Charles got !!!
Customer service!! Glad I spent my £ notes on Kenwood.
Hope the rest of us get a good weekend dx-ing, with NO rig failures
Best to everyone
David G3XYP
- Original Message -
Fr
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