Re: [Finale] Mac F2008 Crash on Open

2007-09-24 Thread Dick Hauser


On Sep 23, 2007, at 3:06 PM, A-NO-NE Music wrote:


Have you tried trashing Finale pref as I suggested?


Sorry, didn't report back on that.  Yes, I had tried deleting  
preferences with no change in crash on quit.


In you crash log, this appears in line 2:

2   ...u.driver.PCIAudio.HALPlugIn 	0x0799df8c  
PlugInDevice::GetProperty

(unsigned long, bool, unsigned long, unsigned long*, void*) + 384

In my guess, what this is telling you is Finale is calling PCI424  
driver

then receives something Finale doesn't understand and crashes.


I like that analysis, but don't know what to do about it.  I'll send  
to MM tech Monday AM.




You should also try assign Built-in under AMS to see if Finale  
still crashes.


Actually, this is something that the MM tech had me try and no  
change.  Sorry I didn't include that in one of the original posts.


On the AD option in Audio/Midi Setup.  I'm surprised that it is 24bit  
with no 16bit choice.


Thanks for your time on this, Hiro.  I'll report back when something  
significant happens.


Dick H
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Re: [Finale] Mac F2008 Crash on Open

2007-09-24 Thread Eric Dannewitz
Have you tried uninstalling the Audio Drivers, then reinstalling them? I 
have an M-Audio card that does something similar...and uninstalling 
and reinstalling the drivers works most of the time.


Dick Hauser wrote:


On Sep 23, 2007, at 3:06 PM, A-NO-NE Music wrote:


Have you tried trashing Finale pref as I suggested?


Sorry, didn't report back on that.  Yes, I had tried deleting 
preferences with no change in crash on quit.


In you crash log, this appears in line 2:

2   ...u.driver.PCIAudio.HALPlugIn 0x0799df8c 
PlugInDevice::GetProperty

(unsigned long, bool, unsigned long, unsigned long*, void*) + 384

In my guess, what this is telling you is Finale is calling PCI424 driver
then receives something Finale doesn't understand and crashes.


I like that analysis, but don't know what to do about it.  I'll send 
to MM tech Monday AM.




You should also try assign Built-in under AMS to see if Finale still 
crashes.


Actually, this is something that the MM tech had me try and no 
change.  Sorry I didn't include that in one of the original posts.


On the AD option in Audio/Midi Setup.  I'm surprised that it is 24bit 
with no 16bit choice.


Thanks for your time on this, Hiro.  I'll report back when something 
significant happens.


Dick H
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Re: [Finale] Mac F2008 Crash on Open

2007-09-24 Thread A-NO-NE Music
Dick Hauser / 07.9.23 / 2:46 AM wrote:

Actually, this is something that the MM tech had me try and no  
change.  Sorry I didn't include that in one of the original posts.

OK, but as I said, if you chose Built-in in AMS, the Finale crash log
_must_ look different, because Finale no longer tries to load PCI424. 
Please try again and send me the crash log.  Send me as text instead of
MS rtf.  It is pretty difficult to read since MS throws so much garbage. 

If it still crashes at PCI then Finale still remembers false AMS API and
it is stuck in corrupted pref.

-- 

- Hiro

Hiroaki Honshuku, A-NO-NE Music, Boston, MA
http://a-no-ne.com http://anonemusic.com


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Re: [Finale] Mac F2008 Crash on Open

2007-09-24 Thread A-NO-NE Music
Eric Dannewitz / 07.9.23 / 3:58 AM wrote:
Have you tried uninstalling the Audio Drivers, then reinstalling them? I 
have an M-Audio card that does something similar...and uninstalling 
and reinstalling the drivers works most of the time.

When it happens, does the crash stop when you switch AMS to Built-in? 
You remember Fin2k8 isn't properly handling mono stream?  I think Fin2k8
introduced CA bugs.

Dick Hauser / 07.9.23 / 1:44 PM wrote:
but since the crash seems to  
happen when Finale is initializing midi

Y'know, I am still not buying this.  Dick, open
Applications/Utilities/Console.app
Make sure console.log is displayed and start up Finale.  This is more
accurate to see when it crashed.  Report back what you saw.

-- 

- Hiro

Hiroaki Honshuku, A-NO-NE Music, Boston, MA
http://a-no-ne.com http://anonemusic.com


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Re: [Finale] Mac F2008 Crash on Open

2007-09-24 Thread Dick Hauser


On Sep 24, 2007, at 12:58 AM, Eric Dannewitz wrote:

Have you tried uninstalling the Audio Drivers, then reinstalling  
them? I have an M-Audio card that does something similar...and  
uninstalling and reinstalling the drivers works most of the time.


Thanks, Eric.  While I haven't unstalled the drivers, I have  
deleted and installed again from fresh downloads.  It can't hurt,  
though, so I'll look around tonight for an uninstaller.


Dick H

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Re: [Finale] Mac F2008 Crash on Open

2007-09-24 Thread Dick Hauser


On Sep 24, 2007, at 2:30 PM, Eric Dannewitz wrote:

You have a MOTU interface(s) right? I believe they have an  
installer that will remove the drivers. If not, contact their  
support. They have great email support...unlike some other  
program we all know.


Thanks, I'll contact them.

Dick H

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Re: [Finale] Mac F2008 Crash on Open

2007-09-24 Thread Dick Hauser


On Sep 24, 2007, at 12:53 PM, A-NO-NE Music wrote:


Dick Hauser / 07.9.24 / 3:32 PM wrote:


While I haven't unstalled the drivers, I have
deleted and installed again from fresh downloads.


How did you delete it?  The driver is here:
/System/Library/Extensions/
And you can't delete them unless you do sudo rm from CLI.


Ah! I see.  No I just deleted the Apps (Clockworks, MOTU PCI Audio  
Setup, Cuemix)


I'm not comfortable with running command from the terminal window  
(although I do run sudo periodic a few times a month).  So I'm going  
to wait a bit on this Hiro.  I'll run the DiskUtility from the  
installer disk as you suggested.


Thanks again,

Dick
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[Finale] Mac F2008 Crash on Open

2007-09-23 Thread Dick Hauser

If any mac owners have the time to test.

In working on my problem of F2k8 crash on open, I've noticed that the  
Audio Midi Setup pane of OS is set to 2-ch 24-bit.  The MM tech  
mentioned that Finale only wants 16 bit, but since the crash seems to  
happen when Finale is initializing midi (not Core midi, after that)  
he decided not to pursue it.  Just for laughs, I decided to try  
booting with the Audio Midi Setup set at 16-bit.  However, the format  
pull down for Audio/Midi Setup has no option but 24-bit.


The only place in my system that I've found so far that can change  
bit depth, is in Digital Performer which has a preference pane which  
allows one to specify the bit depth of newly recorded material.   
Changing that back and forth seemed to have no effect on the Audio/ 
Midi Setup configuration.


So I'm curious, does any one have options in that Audio/Midi Setup  
pull down?


Dick H

1224
2408 MkII
MTPAV
Morpheus
DMPro

G5 Dual 2 Ghz
4  Gig
OSX 10.4.10
PCI 424
DP 5.12
PCI Audio Midi Set up v 1.31
Clockworks v 1.51
Cuemix Console v 1.42

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Re: [Finale] Mac F2008 Crash on Open

2007-09-23 Thread A-NO-NE Music
Dick Hauser / 07.9.23 / 1:44 PM wrote:

In working on my problem of F2k8 crash on open, I've noticed that the  
Audio Midi Setup pane of OS is set to 2-ch 24-bit.  The MM tech  
mentioned that Finale only wants 16 bit, but since the crash seems to  
happen when Finale is initializing midi (not Core midi, after that)  
he decided not to pursue it.  Just for laughs, I decided to try  
booting with the Audio Midi Setup set at 16-bit.  However, the format  
pull down for Audio/Midi Setup has no option but 24-bit.

Unfortunately the tech person you talked doesn't know much.  The A/D
format isn't something you can chose.  It's not like sample rate.  The
bit depth is only a file format.  Your 2048 A/D is 20-bit (24-bit if
mark-ii).  That is a spec of the converter.  When you track with DP, you
have a choice to write the file in 24-bit or 16-bit.  Finale only wants
16-bit doesn't make sense.

Have you tried trashing Finale pref as I suggested?

In you crash log, this appears in line 2:

2   ...u.driver.PCIAudio.HALPlugIn  0x0799df8c PlugInDevice::GetProperty
(unsigned long, bool, unsigned long, unsigned long*, void*) + 384

In my guess, what this is telling you is Finale is calling PCI424 driver
then receives something Finale doesn't understand and crashes.

You should also try assign Built-in under AMS to see if Finale still crashes.

-- 

- Hiro

Hiroaki Honshuku, A-NO-NE Music, Boston, MA
http://a-no-ne.com http://anonemusic.com


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