Re: [Finale] Trouble with 2012b Mac installer?
Successful resolution: Just to warn anyone else who might be succumbing to old habits, I had done something that turns out to be unnecessary for versions since 2010 - I had created a Finale 2012 folder inside my Applications folder and put the Finale 2012 app inside it along with the Finale 2012 Preferences file. I've been doing that for years, because that used to be the only way to keep multiple versions of Finale on your hard disk and still keep them from trying to use each other's Preferences files. I'm told that's no longer necessary, and in fact by creating a new Finale 2012 folder in my Applications folder, the 2012b updater didn't find the original app and instead created a new (non-functioning) one outside my Finale 2012 folder, leaving the original one alone. Once I dragged the 2012 app out of its own folder and reran the installer, it found it and successfully updated it. I'm especially interested in using the new version to see if it will in fact generate new FAN files for the Bill Duncan chord symbol fonts so I don't have to search for the proper version of the FAN file if I'm using a document that can't find it for some reason. What keeps happening is that ties, etc. don't position correctly in Rhythmic Notation if you don't have the correct FAN file installed, so I'm hopeful this will smooth things out in that department. Doug On Jun 26, 2012, at 10:38 PM, Phillips, Justin wrote: We haven't seen this before and this is pretty odd. Do you know if Finale was running when you tried to update? Also, I would highly encourage you to contact our support team about this so we can learn a bit more. --- Justin Phillips Portfolio Manager-Notation Products MakeMusic, Inc. 763-772-3964 On Jun 26, 2012, at 11:49 PM, Doug Walter dew...@earthlink.net wrote: Anybody else having any trouble updating FinMac 2012 to 2012b? I downloaded the updater and ran it , seemingly without problems, but instead of updating the Finale 2012.app, it created a separate Finale 2012.app in my Applications folder, but outside the Finale 2012 folder which contains only the original app and the Finale 2012 Preferences file. Once it did that, all my Finale files on my disk now have generic file icons. If I try to open a Finale file by double-clicking it, or if I try to open 2012b by double-clicking the application icon, I get the message Unhandled exception caught on a generic-looking document icon with a pencil, a ruler and a brush(?) on it. If I OK out of that dialog, I get the Finale quit unexpectedly dialog. 8-core Mac Pro, recently installed Lion 10.7.4. I even reinstalled the original 2012 app and redownloaded the updater, but same result. Also tried rebooting the computer. Any enlightenment welcome. Thanks, Doug ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Trouble with 2012b Mac installer?
P.S. Meant to give Curtis at Finale tech support credit for helping sort this out. Thanks! Doug On Jun 27, 2012, at 9:09 AM, Doug Walter wrote: Successful resolution: Just to warn anyone else who might be succumbing to old habits, I had done something that turns out to be unnecessary for versions since 2010 - I had created a Finale 2012 folder inside my Applications folder and put the Finale 2012 app inside it along with the Finale 2012 Preferences file. I've been doing that for years, because that used to be the only way to keep multiple versions of Finale on your hard disk and still keep them from trying to use each other's Preferences files. I'm told that's no longer necessary, and in fact by creating a new Finale 2012 folder in my Applications folder, the 2012b updater didn't find the original app and instead created a new (non-functioning) one outside my Finale 2012 folder, leaving the original one alone. Once I dragged the 2012 app out of its own folder and reran the installer, it found it and successfully updated it. I'm especially interested in using the new version to see if it will in fact generate new FAN files for the Bill Duncan chord symbol fonts so I don't have to search for the proper version of the FAN file if I'm using a document that can't find it for some reason. What keeps happening is that ties, etc. don't position correctly in Rhythmic Notation if you don't have the correct FAN file installed, so I'm hopeful this will smooth things out in that department. Doug On Jun 26, 2012, at 10:38 PM, Phillips, Justin wrote: We haven't seen this before and this is pretty odd. Do you know if Finale was running when you tried to update? Also, I would highly encourage you to contact our support team about this so we can learn a bit more. --- Justin Phillips Portfolio Manager-Notation Products MakeMusic, Inc. 763-772-3964 On Jun 26, 2012, at 11:49 PM, Doug Walter dew...@earthlink.net wrote: Anybody else having any trouble updating FinMac 2012 to 2012b? I downloaded the updater and ran it , seemingly without problems, but instead of updating the Finale 2012.app, it created a separate Finale 2012.app in my Applications folder, but outside the Finale 2012 folder which contains only the original app and the Finale 2012 Preferences file. Once it did that, all my Finale files on my disk now have generic file icons. If I try to open a Finale file by double-clicking it, or if I try to open 2012b by double-clicking the application icon, I get the message Unhandled exception caught on a generic-looking document icon with a pencil, a ruler and a brush(?) on it. If I OK out of that dialog, I get the Finale quit unexpectedly dialog. 8-core Mac Pro, recently installed Lion 10.7.4. I even reinstalled the original 2012 app and redownloaded the updater, but same result. Also tried rebooting the computer. Any enlightenment welcome. Thanks, Doug ___ ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Trouble with 2012b Mac installer?
Dear Doug, I am out of town for a week but would be interested to hear if the Bill Duncan FAN issue has been resolved, so that I will know what to do when I get home. There were issues with some symbols showing up in slot positions in the editing matrix that were literally off the grid and therefore next to impossible to access in order edit the FAN files. Sent from my iPhone On Jun 27, 2012, at 12:09 PM, Doug Walter dew...@earthlink.net wrote: Successful resolution: Just to warn anyone else who might be succumbing to old habits, I had done something that turns out to be unnecessary for versions since 2010 - I had created a Finale 2012 folder inside my Applications folder and put the Finale 2012 app inside it along with the Finale 2012 Preferences file. I've been doing that for years, because that used to be the only way to keep multiple versions of Finale on your hard disk and still keep them from trying to use each other's Preferences files. I'm told that's no longer necessary, and in fact by creating a new Finale 2012 folder in my Applications folder, the 2012b updater didn't find the original app and instead created a new (non-functioning) one outside my Finale 2012 folder, leaving the original one alone. Once I dragged the 2012 app out of its own folder and reran the installer, it found it and successfully updated it. I'm especially interested in using the new version to see if it will in fact generate new FAN files for the Bill Duncan chord symbol fonts so I don't have to search for the proper version of the FAN file if I'm using a document that can't find it for some reason. What keeps happening is that ties, etc. don't position correctly in Rhythmic Notation if you don't have the correct FAN file installed, so I'm hopeful this will smooth things out in that department. Doug On Jun 26, 2012, at 10:38 PM, Phillips, Justin wrote: We haven't seen this before and this is pretty odd. Do you know if Finale was running when you tried to update? Also, I would highly encourage you to contact our support team about this so we can learn a bit more. --- Justin Phillips Portfolio Manager-Notation Products MakeMusic, Inc. 763-772-3964 On Jun 26, 2012, at 11:49 PM, Doug Walter dew...@earthlink.net wrote: Anybody else having any trouble updating FinMac 2012 to 2012b? I downloaded the updater and ran it , seemingly without problems, but instead of updating the Finale 2012.app, it created a separate Finale 2012.app in my Applications folder, but outside the Finale 2012 folder which contains only the original app and the Finale 2012 Preferences file. Once it did that, all my Finale files on my disk now have generic file icons. If I try to open a Finale file by double-clicking it, or if I try to open 2012b by double-clicking the application icon, I get the message Unhandled exception caught on a generic-looking document icon with a pencil, a ruler and a brush(?) on it. If I OK out of that dialog, I get the Finale quit unexpectedly dialog. 8-core Mac Pro, recently installed Lion 10.7.4. I even reinstalled the original 2012 app and redownloaded the updater, but same result. Also tried rebooting the computer. Any enlightenment welcome. Thanks, Doug ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Trouble with 2012b Mac installer?
On 2012-06-27 19:43, Chuck Israels wrote: I am out of town for a week but would be interested to hear if the Bill Duncan FAN issue has been resolved, so that I will know what to do when I get home. There were issues with some symbols showing up in slot positions in the editing matrix that were literally off the grid and therefore next to impossible to access in order edit the FAN files. But that's caused by the font not being listed in MacSymbolFonts.txt. Add any 3rd party music fonts you use to that file, and the problem will go away. Best regards, Jari Williamsson ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Trouble with 2012b Mac installer?
i would just underline that jari's explanation solved exactly this problem with my own custom fonts recently. symbols showing up in slot positions in the editing matrix that were literally off the grid and therefore next to impossible to access in order edit the FAN files. But that's caused by the font not being listed in MacSymbolFonts.txt. Add any 3rd party music fonts you use to that file, and the problem will go away. ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Trouble with 2012b Mac installer?
Jari to the rescue yet again. Many thanks for this easy solution to what seemed so complicated. Chuck Sent from my iPhone On Jun 27, 2012, at 4:17 PM, Jari Williamsson jari.williams...@mailbox.swipnet.se wrote: On 2012-06-27 19:43, Chuck Israels wrote: I am out of town for a week but would be interested to hear if the Bill Duncan FAN issue has been resolved, so that I will know what to do when I get home. There were issues with some symbols showing up in slot positions in the editing matrix that were literally off the grid and therefore next to impossible to access in order edit the FAN files. But that's caused by the font not being listed in MacSymbolFonts.txt. Add any 3rd party music fonts you use to that file, and the problem will go away. Best regards, Jari Williamsson ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Trouble with 2012b Mac installer?
Thanks for the quick reply, Justin. I don't *think* Finale was running when this happened, but it's certainly possible. I'll call support this morning. Doug On Jun 26, 2012, at 10:38 PM, Phillips, Justin wrote: We haven't seen this before and this is pretty odd. Do you know if Finale was running when you tried to update? Also, I would highly encourage you to contact our support team about this so we can learn a bit more. --- Justin Phillips Portfolio Manager-Notation Products MakeMusic, Inc. 763-772-3964 On Jun 26, 2012, at 11:49 PM, Doug Walter dew...@earthlink.net wrote: Anybody else having any trouble updating FinMac 2012 to 2012b? I downloaded the updater and ran it , seemingly without problems, but instead of updating the Finale 2012.app, it created a separate Finale 2012.app in my Applications folder, but outside the Finale 2012 folder which contains only the original app and the Finale 2012 Preferences file. Once it did that, all my Finale files on my disk now have generic file icons. If I try to open a Finale file by double-clicking it, or if I try to open 2012b by double-clicking the application icon, I get the message Unhandled exception caught on a generic-looking document icon with a pencil, a ruler and a brush(?) on it. If I OK out of that dialog, I get the Finale quit unexpectedly dialog. 8-core Mac Pro, recently installed Lion 10.7.4. I even reinstalled the original 2012 app and redownloaded the updater, but same result. Also tried rebooting the computer. Any enlightenment welcome. Thanks, Doug ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
[Finale] Trouble with 2012b Mac installer?
Anybody else having any trouble updating FinMac 2012 to 2012b? I downloaded the updater and ran it , seemingly without problems, but instead of updating the Finale 2012.app, it created a separate Finale 2012.app in my Applications folder, but outside the Finale 2012 folder which contains only the original app and the Finale 2012 Preferences file. Once it did that, all my Finale files on my disk now have generic file icons. If I try to open a Finale file by double-clicking it, or if I try to open 2012b by double-clicking the application icon, I get the message Unhandled exception caught on a generic-looking document icon with a pencil, a ruler and a brush(?) on it. If I OK out of that dialog, I get the Finale quit unexpectedly dialog. 8-core Mac Pro, recently installed Lion 10.7.4. I even reinstalled the original 2012 app and redownloaded the updater, but same result. Also tried rebooting the computer. Any enlightenment welcome. Thanks, Doug ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Trouble with 2012b Mac installer?
We haven't seen this before and this is pretty odd. Do you know if Finale was running when you tried to update? Also, I would highly encourage you to contact our support team about this so we can learn a bit more. --- Justin Phillips Portfolio Manager-Notation Products MakeMusic, Inc. 763-772-3964 On Jun 26, 2012, at 11:49 PM, Doug Walter dew...@earthlink.net wrote: Anybody else having any trouble updating FinMac 2012 to 2012b? I downloaded the updater and ran it , seemingly without problems, but instead of updating the Finale 2012.app, it created a separate Finale 2012.app in my Applications folder, but outside the Finale 2012 folder which contains only the original app and the Finale 2012 Preferences file. Once it did that, all my Finale files on my disk now have generic file icons. If I try to open a Finale file by double-clicking it, or if I try to open 2012b by double-clicking the application icon, I get the message Unhandled exception caught on a generic-looking document icon with a pencil, a ruler and a brush(?) on it. If I OK out of that dialog, I get the Finale quit unexpectedly dialog. 8-core Mac Pro, recently installed Lion 10.7.4. I even reinstalled the original 2012 app and redownloaded the updater, but same result. Also tried rebooting the computer. Any enlightenment welcome. Thanks, Doug ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
