Frame not working this morning

2014-02-24 Thread Gutierrez, Anita
Hi Framers, This is a new one for me. Frame 10.0.2.419, Windows 7. Frame was functioning normally on Friday. (I get the digest so please copy me on any answers.) My computer seems to have spontaneously rebooted over the weekend. First thing this morning, I opened a *.book file, and then tried

RE: Frame not working this morning

2014-02-24 Thread Rick Quatro
Hi Anita, Have you quit and restarted FrameMaker? This usually gets rid of the blank screen. Rick Rick Quatro Carmen Publishing Inc. 585-366-4017 r...@frameexpert.com From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of

Re: Frame not working this morning

2014-02-24 Thread David Spreadbury
Anita, To remove the computer from the equation, did you try opening the files on another system with Frame 10, or greater? Could your system have picked up some sort of virus/trojan? If they do open on another system, clean your system. On Monday, February 24, 2014 11:01 AM, Rick Quatro

SOLVED was RE: Frame not working this morning

2014-02-24 Thread Gutierrez, Anita
Thanks David, Rick, and Robert—I should have tried these basic troubleshooting tricks before bugging the list. Monday morning. ☹ Rebooting the machine did the trick for now. I had indeed restarted Frame several times—I didn’t have much choice since it was crashing. And my colleagues were

Re: Frame not working this morning

2014-02-24 Thread Writer
Did you apply the license expired patch? http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html Nadine From: David Spreadbury dspre...@yahoo.com To: Rick Quatro r...@rickquatro.com; 'Gutierrez, Anita' anita.gutier...@sage.com;