Re: [Framers] Follow up to Adobe "support"

2018-06-07 Thread Alan Litchfield 
I know, I know.

It is not up to me, and it is not my system. But I have had a fair bit if 
experience dealing with their rubbish over the years. eg on the machine I use 
the most I currently have a valid Adobe product that I cannot activate 
simultaneously with other Adobe software because the computer already has an 
enterprise license. That is, I cannot have more than one activated license at a 
time on the same machine. So when I want to use it, I have to deactivate the 
enterprise license (log out of the cloud service) and not run the enterprise 
software then log into my cloud service while I run the other software. Nuts. I 
and our ICT people have been onto Adobe and met the corporate brick wall. We 
have around 35000 users… 

Seriously, I would look at GIMP. Free and open source, long pedigree, etc.

Alan

--
Dr Alan Litchfield
AlphaByte
PO Box 1941
Auckland, New Zealand 1140

> On 8/06/2018, at 08:00,  
>  wrote:
> 
> And how would you like me to do that Alan? I would not and absolutely have
> not re-issued the code to someone else. Why would I do that? It's my product
> that I paid for. . . short of stating emphatically that I haven't and
> showing that I have registered my product with me and me alone. . . Is there
> not a way for them to search their DB and see if someone else has used this
> code? I certainly can't. 
> 
> Their system does suck - and their lack of support for an almost 25 year
> customer w/ double-digit purchases is just egregious. 
> 
> TVB
> 
> -Original Message-
> From: Framers
>  On
> Behalf Of Alan Litchfield
> Sent: Thursday, June 7, 2018 1:56 PM
> To: An email list for people using Adobe FrameMaker software.
> 
> Subject: Re: [Framers] Follow up to Adobe "support"
> 
> Hi Tammy,
> 
> That paints (sorry, bad pun I know) a different picture.
> 
> I wonder if what they meant was that your successful re-installation on an
> unknown machine (to them) attempt was picked up as piracy in motion and at
> that point they revoked the code so it could not be re-installed again after
> that. For second language speakers, correct grammar in sequence descriptions
> is difficult sometimes.
> 
> So. It appears the problem is that they want you to prove to them that you
> have not re-issued this license code to someone else to use. I think in this
> instance, they are correct and it is now up to you to do that. 
> 
> IIRC, since the CS series started, Adobe changed how licenses are managed
> and registered the device and sales region onto which the software is
> installed. This is part of the reason I have had so many problems as I
> described in my initial response (starting the software in different sales
> regions fritzes the license). When you change machines, you are supposed to
> let their system know it is the same license but on a new machine and the
> process has always been a PITA. As you re-installed your copy onto a
> different machine, it triggered the anti-piracy protocol.
> 
> What to do? Find the proof of purchase or use GIMP. Their system sucks.
> 
> Sorry
> Alan
> 
> 
> --
> Dr Alan Litchfield
> AlphaByte
> PO Box 1941
> Auckland, New Zealand 1140
> 
>> On 8/06/2018, at 06:36, 
>  wrote:
>> 
>> Oh, and I was just informed by Adobe Support that even with an 
>> invalid/revoked license code, an initial installation and registration 
>> is allowed, but it's AFTER you uninstall and attempt to reinstall that 
>> you get hammered. Really? And on what planet has anyone ever been able 
>> to install an Adobe product successfully w/ an invalid code and not had a
> problem?
>> Ironically, it's the valid codes that have always caused grief. And 
>> besides that, this wonderful fabrication of an excuse doesn't hold 
>> water w/ me because I have successfully 
>> installed/uninstalled/reinstalled this software at least three times over
> the past decade plus.
>> 
>> Nice try Adobe - got beachfront property for me in Arizona as well?
>> 
>> 
>> 
>> Tammy Van Boening
>> Tammy dot vanboening at spectrumwritingllc dot com 
>> www.spectrumwritingllc.com
>> 
>> -Original Message-
>> From: Framers
>>  
>> On Behalf Of tamm...@spectrumwritingllc.com
>> Sent: Thursday, June 7, 2018 12:07 PM
>> To: 'An email list for people using Adobe FrameMaker software.'
>> 
>> Subject: [Framers] Follow up to Adobe "support"
>> 
>> So, in case anybody thinks Adobe cares about its customers, think 
>> again. I posted to the list as you know on Tuesday about problems 
>> activating a license for an Adobe product. (Not FM, but as it is an 
>> Adobe product I figured that was the only way I could get Adobe's 
>> attention - on an Adobe list).
>> 
>> 
>> 
>> This is a VERY OLD product - I have had the installation disk for it 
>> for like a gazillion years. It's Adobe Design Standard CS6 for 
>> Windows. I bough this product way back in the in the mid-2000s, and 
>> successfully installed it, registered it, and used it for many years. 
>> I eventually uninstalled it, and then two years ago, I

Re: [Framers] Follow up to Adobe "support"

2018-06-07 Thread tammyvb 
And how would you like me to do that Alan? I would not and absolutely have
not re-issued the code to someone else. Why would I do that? It's my product
that I paid for. . . short of stating emphatically that I haven't and
showing that I have registered my product with me and me alone. . . Is there
not a way for them to search their DB and see if someone else has used this
code? I certainly can't. 

Their system does suck - and their lack of support for an almost 25 year
customer w/ double-digit purchases is just egregious. 

TVB

-Original Message-
From: Framers
 On
Behalf Of Alan Litchfield
Sent: Thursday, June 7, 2018 1:56 PM
To: An email list for people using Adobe FrameMaker software.

Subject: Re: [Framers] Follow up to Adobe "support"

Hi Tammy,

That paints (sorry, bad pun I know) a different picture.

I wonder if what they meant was that your successful re-installation on an
unknown machine (to them) attempt was picked up as piracy in motion and at
that point they revoked the code so it could not be re-installed again after
that. For second language speakers, correct grammar in sequence descriptions
is difficult sometimes.

So. It appears the problem is that they want you to prove to them that you
have not re-issued this license code to someone else to use. I think in this
instance, they are correct and it is now up to you to do that. 

IIRC, since the CS series started, Adobe changed how licenses are managed
and registered the device and sales region onto which the software is
installed. This is part of the reason I have had so many problems as I
described in my initial response (starting the software in different sales
regions fritzes the license). When you change machines, you are supposed to
let their system know it is the same license but on a new machine and the
process has always been a PITA. As you re-installed your copy onto a
different machine, it triggered the anti-piracy protocol.

What to do? Find the proof of purchase or use GIMP. Their system sucks.

Sorry
Alan


--
Dr Alan Litchfield
AlphaByte
PO Box 1941
Auckland, New Zealand 1140

> On 8/06/2018, at 06:36, 
 wrote:
> 
> Oh, and I was just informed by Adobe Support that even with an 
> invalid/revoked license code, an initial installation and registration 
> is allowed, but it's AFTER you uninstall and attempt to reinstall that 
> you get hammered. Really? And on what planet has anyone ever been able 
> to install an Adobe product successfully w/ an invalid code and not had a
problem?
> Ironically, it's the valid codes that have always caused grief. And 
> besides that, this wonderful fabrication of an excuse doesn't hold 
> water w/ me because I have successfully 
> installed/uninstalled/reinstalled this software at least three times over
the past decade plus.
> 
> Nice try Adobe - got beachfront property for me in Arizona as well?
> 
> 
> 
> Tammy Van Boening
> Tammy dot vanboening at spectrumwritingllc dot com 
> www.spectrumwritingllc.com
> 
> -Original Message-
> From: Framers
>  
> On Behalf Of tamm...@spectrumwritingllc.com
> Sent: Thursday, June 7, 2018 12:07 PM
> To: 'An email list for people using Adobe FrameMaker software.'
> 
> Subject: [Framers] Follow up to Adobe "support"
> 
> So, in case anybody thinks Adobe cares about its customers, think 
> again. I posted to the list as you know on Tuesday about problems 
> activating a license for an Adobe product. (Not FM, but as it is an 
> Adobe product I figured that was the only way I could get Adobe's 
> attention - on an Adobe list).
> 
> 
> 
> This is a VERY OLD product - I have had the installation disk for it 
> for like a gazillion years. It's Adobe Design Standard CS6 for 
> Windows. I bough this product way back in the in the mid-2000s, and 
> successfully installed it, registered it, and used it for many years. 
> I eventually uninstalled it, and then two years ago, I needed quick 
> access to Photoshop to work with an .eps graphic, so I installed it 
> again with the heavily faded license code on the disk and voila, no 
> issues. Installed beautifully, worked fine. . .etc. I uninstalled it 
> about two years ago as it was taking up a lot of space on my system and
wasn't using it anymore.
> 
> 
> 
> Well, along comes a client who has sporadic eps graphics, so I decided 
> to reinstall it on an old system that holds rarely used applications - 
> just ones needed for one-offs here and there. I go to install the 
> software, enter the activation code and blam . . . I get the message 
> the code has been revoked. What??? That makes no sense, but Adobe 
> revokes a code only if the code is invalid, which it is not. I have 
> successfully installed, deactivated, and uninstalled this software 
> several times over the past 12 or so years and this is the first time that
I have received this message.
> 
> 
> 
> Adobe is flat out refusing to assist me whatsoever. I was told that 
> somehow/someway that this activation number has been compromised - 
> either

Re: [Framers] Follow up to Adobe "support"

2018-06-07 Thread Alan Litchfield 
Hi Tammy,

That paints (sorry, bad pun I know) a different picture.

I wonder if what they meant was that your successful re-installation on an 
unknown machine (to them) attempt was picked up as piracy in motion and at that 
point they revoked the code so it could not be re-installed again after that. 
For second language speakers, correct grammar in sequence descriptions is 
difficult sometimes.

So. It appears the problem is that they want you to prove to them that you have 
not re-issued this license code to someone else to use. I think in this 
instance, they are correct and it is now up to you to do that. 

IIRC, since the CS series started, Adobe changed how licenses are managed and 
registered the device and sales region onto which the software is installed. 
This is part of the reason I have had so many problems as I described in my 
initial response (starting the software in different sales regions fritzes the 
license). When you change machines, you are supposed to let their system know 
it is the same license but on a new machine and the process has always been a 
PITA. As you re-installed your copy onto a different machine, it triggered the 
anti-piracy protocol.

What to do? Find the proof of purchase or use GIMP. Their system sucks.

Sorry
Alan


--
Dr Alan Litchfield
AlphaByte
PO Box 1941
Auckland, New Zealand 1140

> On 8/06/2018, at 06:36,  
>  wrote:
> 
> Oh, and I was just informed by Adobe Support that even with an
> invalid/revoked license code, an initial installation and registration is
> allowed, but it's AFTER you uninstall and attempt to reinstall that you get
> hammered. Really? And on what planet has anyone ever been able to install an
> Adobe product successfully w/ an invalid code and not had a problem?
> Ironically, it's the valid codes that have always caused grief. And besides
> that, this wonderful fabrication of an excuse doesn't hold water w/ me
> because I have successfully installed/uninstalled/reinstalled this software
> at least three times over the past decade plus.
> 
> Nice try Adobe - got beachfront property for me in Arizona as well?
> 
> 
> 
> Tammy Van Boening
> Tammy dot vanboening at spectrumwritingllc dot com
> www.spectrumwritingllc.com
> 
> -Original Message-
> From: Framers
>  On
> Behalf Of tamm...@spectrumwritingllc.com
> Sent: Thursday, June 7, 2018 12:07 PM
> To: 'An email list for people using Adobe FrameMaker software.'
> 
> Subject: [Framers] Follow up to Adobe "support"
> 
> So, in case anybody thinks Adobe cares about its customers, think again. I
> posted to the list as you know on Tuesday about problems activating a
> license for an Adobe product. (Not FM, but as it is an Adobe product I
> figured that was the only way I could get Adobe's attention - on an Adobe
> list).
> 
> 
> 
> This is a VERY OLD product - I have had the installation disk for it for
> like a gazillion years. It's Adobe Design Standard CS6 for Windows. I bough
> this product way back in the in the mid-2000s, and successfully installed
> it, registered it, and used it for many years. I eventually uninstalled it,
> and then two years ago, I needed quick access to Photoshop to work with an
> .eps graphic, so I installed it again with the heavily faded license code on
> the disk and voila, no issues. Installed beautifully, worked fine. . .etc. I
> uninstalled it about two years ago as it was taking up a lot of space on my
> system and wasn't using it anymore.
> 
> 
> 
> Well, along comes a client who has sporadic eps graphics, so I decided to
> reinstall it on an old system that holds rarely used applications - just
> ones needed for one-offs here and there. I go to install the software, enter
> the activation code and blam . . . I get the message the code has been
> revoked. What??? That makes no sense, but Adobe revokes a code only if the
> code is invalid, which it is not. I have successfully installed,
> deactivated, and uninstalled this software several times over the past 12 or
> so years and this is the first time that I have received this message.
> 
> 
> 
> Adobe is flat out refusing to assist me whatsoever. I was told that
> somehow/someway that this activation number has been compromised - either an
> unscrupulous reseller has used this activation code multiple times, another
> vendor has somehow gotten hold of the activation code, . . .. the
> possibilities seem so far-fetched to me, I kinda' tuned out after the
> "support" rep. started droning on.
> 
> 
> 
> Adobe has stated that unless I can provide absolute proof of purchase that I
> am SOL -yea, proof of purchase on a 12+ year old product. God only knows
> where the lone piece of paper is after all these years. I figured
> registering the product and at least having permanent access to the
> activation code would save me, but not so much, huh?
> 
> 
> 
> I have been an Adobe customer for over 22 years, the number of purchases of
> Adobe products that I have made is well in to the double digits and

Re: [Framers] Follow up to Adobe "support"

2018-06-07 Thread Rick Quatro 
Plus, you still need a Photoshop-like tool. You may want to look at Affinity
Photo. I haven't tried it yet, but for $50 and no subscription, it may be a
good choice.

Rick Quatro
Carmen Publishing Inc.
r...@frameexpert.com
585-729-6746 NEW!



-Original Message-
From: Framers  On
Behalf Of Robert Lauriston
Sent: Thursday, June 07, 2018 3:08 PM
To: An email list for people using Adobe FrameMaker software.

Subject: Re: [Framers] Follow up to Adobe "support"

Flare's superior to FrameMaker + ePublisher Pro in most ways, but as with
any topic-based single-sourcing tool, getting professional-looking PDFs can
be a lot of work, and you might spend a lot of time dealing with bad page
breaks.

On Thu, Jun 7, 2018 at 11:06 AM,   wrote:

> I was evaluating two approaches for a new client project - either 
> Flare or Adobe FM/ePub and guess what? Adobe just made the decision 
> for me like that
> - Flare here I come.
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Re: [Framers] Follow up to Adobe "support"

2018-06-07 Thread Mora, Adrianne 
I was turned off of Flare for that reason. I was used to/spoiled by Adobe's 
typesetting. This was years ago, so I'm not sure if the situation has improved.

-Original Message-
From: Framers  
On Behalf Of Robert Lauriston
Sent: Thursday, June 7, 2018 3:08 PM
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] Follow up to Adobe "support"

Flare's superior to FrameMaker + ePublisher Pro in most ways, but as with any 
topic-based single-sourcing tool, getting professional-looking PDFs can be a 
lot of work, and you might spend a lot of time dealing with bad page breaks.

On Thu, Jun 7, 2018 at 11:06 AM,   wrote:

> I was evaluating two approaches for a new client project - either 
> Flare or Adobe FM/ePub and guess what? Adobe just made the decision 
> for me like that
> - Flare here I come.
___

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Re: [Framers] Follow up to Adobe "support"

2018-06-07 Thread Robert Lauriston 
Flare's superior to FrameMaker + ePublisher Pro in most ways, but as
with any topic-based single-sourcing tool, getting
professional-looking PDFs can be a lot of work, and you might spend a
lot of time dealing with bad page breaks.

On Thu, Jun 7, 2018 at 11:06 AM,   wrote:

> I was evaluating two approaches for a new client project - either Flare or
> Adobe FM/ePub and guess what? Adobe just made the decision for me like that
> - Flare here I come.
___

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Re: [Framers] Non-breaking en, em dashes

2018-06-07 Thread Rick Quatro 
An inelegant video showing an inelegant solution (about 3 minutes):

http://www.rickquatro.com/resources/NonBreakingEnDash.mp4

Rick Quatro
Carmen Publishing Inc.
r...@frameexpert.com
585-729-6746 NEW!



-Original Message-
From: Framers  On
Behalf Of Lin Sims
Sent: Thursday, June 07, 2018 1:41 PM
To: An email list for people using Adobe FrameMaker software.

Subject: Re: [Framers] Non-breaking en, em dashes

Alas, that does not work. This is part of the bug.

On Thu, Jun 7, 2018 at 10:18 AM, Pat Christenson <
pat.christen...@morningstar.com> wrote:

> Go to Format > Document > Text Options.
>
> In Allow Breaks After, the four characters (default) are slash, 
> hyphen, en dash, and em dash. Delete the ones you don't want and click
Apply.
>
> Pat
>
> -Original Message-
> From: Framers  lists.frameusers.com> On Behalf Of Lin Sims
> Sent: Wednesday, June 06, 2018 9:33 PM
> To: Frame Users 
> Subject: [Framers] Non-breaking en, em dashes
>
> Used to be if you put an en dash in front of something with no space 
> between, the en dash would stick to the something if it wrapped to the 
> next line.
>
> It doesn't do that anymore, which is bad for me as I use it instead of 
> a hyphen to indicate negative numbers. This has been reported as a bug 
> to Adobe, but until they fix it (soon? please?), is there a *trivial 
> *solution/workaround?
> (By trivial, I mean minimal number of steps and time involved.)
>
> For those interested, the bug is here:
> https://urldefense.proofpoint.com/v2/url?u=https-3A__forums.
> adobe.com_thread_2459590=DwICAg=qrd1rYdJNb4QhfvJv5PebOPglYwfSM
> J71NR_1HMKptQ=XCAkAkKD_C5LA8IHfBffTgJF3-vQqo8LO_
> 6iaUj61_E=wS8Uzgp26eH0sGxyH-wptBNm9fq7MFGbEWHPSv4aYQc=
> 92p1y35BDyREoi_33E-4NFXP2QtoojAB7Nvn5R4ZDbU=
>
> --
> Lin Sims
> ___
>
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Re: [Framers] Follow up to Adobe "support"

2018-06-07 Thread tammyvb 
Oh, and I was just informed by Adobe Support that even with an
invalid/revoked license code, an initial installation and registration is
allowed, but it's AFTER you uninstall and attempt to reinstall that you get
hammered. Really? And on what planet has anyone ever been able to install an
Adobe product successfully w/ an invalid code and not had a problem?
Ironically, it's the valid codes that have always caused grief. And besides
that, this wonderful fabrication of an excuse doesn't hold water w/ me
because I have successfully installed/uninstalled/reinstalled this software
at least three times over the past decade plus.

Nice try Adobe - got beachfront property for me in Arizona as well?



Tammy Van Boening
Tammy dot vanboening at spectrumwritingllc dot com
www.spectrumwritingllc.com

-Original Message-
From: Framers
 On
Behalf Of tamm...@spectrumwritingllc.com
Sent: Thursday, June 7, 2018 12:07 PM
To: 'An email list for people using Adobe FrameMaker software.'

Subject: [Framers] Follow up to Adobe "support"

So, in case anybody thinks Adobe cares about its customers, think again. I
posted to the list as you know on Tuesday about problems activating a
license for an Adobe product. (Not FM, but as it is an Adobe product I
figured that was the only way I could get Adobe's attention - on an Adobe
list).

 

This is a VERY OLD product - I have had the installation disk for it for
like a gazillion years. It's Adobe Design Standard CS6 for Windows. I bough
this product way back in the in the mid-2000s, and successfully installed
it, registered it, and used it for many years. I eventually uninstalled it,
and then two years ago, I needed quick access to Photoshop to work with an
.eps graphic, so I installed it again with the heavily faded license code on
the disk and voila, no issues. Installed beautifully, worked fine. . .etc. I
uninstalled it about two years ago as it was taking up a lot of space on my
system and wasn't using it anymore.

 

Well, along comes a client who has sporadic eps graphics, so I decided to
reinstall it on an old system that holds rarely used applications - just
ones needed for one-offs here and there. I go to install the software, enter
the activation code and blam . . . I get the message the code has been
revoked. What??? That makes no sense, but Adobe revokes a code only if the
code is invalid, which it is not. I have successfully installed,
deactivated, and uninstalled this software several times over the past 12 or
so years and this is the first time that I have received this message.

 

Adobe is flat out refusing to assist me whatsoever. I was told that
somehow/someway that this activation number has been compromised - either an
unscrupulous reseller has used this activation code multiple times, another
vendor has somehow gotten hold of the activation code, . . .. the
possibilities seem so far-fetched to me, I kinda' tuned out after the
"support" rep. started droning on.

 

Adobe has stated that unless I can provide absolute proof of purchase that I
am SOL -yea, proof of purchase on a 12+ year old product. God only knows
where the lone piece of paper is after all these years. I figured
registering the product and at least having permanent access to the
activation code would save me, but not so much, huh?

 

I have been an Adobe customer for over 22 years, the number of purchases of
Adobe products that I have made is well in to the double digits and NEVER
ONCE, and I mean NEVER, have I had this problem before. I purchased all my
products either directly from Adobe or from an authorized reseller and I am
pretty sure this was from a reseller, but for the life of me, after 12+
years, I cannot remember the name/provided proof of purchase and what would
it matter? God knows how many Adobe resellers have gone the way of the DoDo
bird over the last decade or so.

 

I was evaluating two approaches for a new client project - either Flare or
Adobe FM/ePub and guess what? Adobe just made the decision for me like that
- Flare here I come.

 

 

Tammy Van Boening

Tammy dot vanboening at spectrumwritingllc dot com

www.spectrumwritingllc.com

 

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Re: [Framers] Adobe "support?"

2018-06-07 Thread tom . beiswenger 
I did the survey and did my best to register my displeasure with Adobe 
technical support. Complete the survey, closed it, and a day later I get 
another invitation to take the survey. In fact, I've now been invited to 
take the survey almost daily. Perhaps they didn't the dismal ratings I 
gave them for tech support that they are giving me the opportunity for a 
do-over?

If I didn't rely on, and like, FrameMaker, Photoshop, and Acrobat so much, 
I'd be gone from Adobe in a nanosecond.



Tom Beiswenger
Project Manager, Manager IB Technical Documentation

Emhart Glass Inc. 
74 Kahler Road North ? Horseheads NY 14845 ? USA
Telephone 1 607 735 2551 ? Mobile +1 607 769 4779
Fax +1 607 735 2601
tom.beiswen...@emhartglass.com
www.bucheremhartglass.com
www.bucherindustries.com
Privacy Policy: www.bucheremhartglass.com/privacy



From:   Wim Hooghwinkel - idtp 
To: Framers 
Date:   06/07/2018 01:49 PM
Subject:Re: [Framers] Adobe "support?"
Sent by:"Framers" 




Hi all,

take your chance and fill in the survey - you may even win a price ?
Ok, too bad there?s no free form field to enter your comments, but may be 
you can find anotherw ay to express your frustrations? or try this one for 
support:  tcsg...@adobe.com <mailto:tcsg...@adobe.com>.

To take the survey: 
https://urldefense.proofpoint.com/v2/url?u=http-3A__bit.ly_2rZPpsW=DwIGaQ=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM=zzmJd9V-AOY-pLCA-v8cPy_mRSvZCZwNZBdUabWmOfQ=FAYxw1099Ar0TJ-amJ58b_Qr7EP8GV9iKLw0-gNrvL8=z29L9v4kjX22uWH_g5nk6z_rF_DdKemYrzKkmzSuANg=
 
<
https://urldefense.proofpoint.com/v2/url?u=http-3A__bit.ly_2rZPpsW=DwIGaQ=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM=zzmJd9V-AOY-pLCA-v8cPy_mRSvZCZwNZBdUabWmOfQ=FAYxw1099Ar0TJ-amJ58b_Qr7EP8GV9iKLw0-gNrvL8=z29L9v4kjX22uWH_g5nk6z_rF_DdKemYrzKkmzSuANg=
> 

Good luck!


Vriendelijke groet / Kind regards,
 
Wim Hooghwinkel
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[Framers] Follow up to Adobe "support"

2018-06-07 Thread tammyvb 
So, in case anybody thinks Adobe cares about its customers, think again. I
posted to the list as you know on Tuesday about problems activating a
license for an Adobe product. (Not FM, but as it is an Adobe product I
figured that was the only way I could get Adobe's attention - on an Adobe
list).

 

This is a VERY OLD product - I have had the installation disk for it for
like a gazillion years. It's Adobe Design Standard CS6 for Windows. I bough
this product way back in the in the mid-2000s, and successfully installed
it, registered it, and used it for many years. I eventually uninstalled it,
and then two years ago, I needed quick access to Photoshop to work with an
.eps graphic, so I installed it again with the heavily faded license code on
the disk and voila, no issues. Installed beautifully, worked fine. . .etc. I
uninstalled it about two years ago as it was taking up a lot of space on my
system and wasn't using it anymore.

 

Well, along comes a client who has sporadic eps graphics, so I decided to
reinstall it on an old system that holds rarely used applications - just
ones needed for one-offs here and there. I go to install the software, enter
the activation code and blam . . . I get the message the code has been
revoked. What??? That makes no sense, but Adobe revokes a code only if the
code is invalid, which it is not. I have successfully installed,
deactivated, and uninstalled this software several times over the past 12 or
so years and this is the first time that I have received this message.

 

Adobe is flat out refusing to assist me whatsoever. I was told that
somehow/someway that this activation number has been compromised - either an
unscrupulous reseller has used this activation code multiple times, another
vendor has somehow gotten hold of the activation code, . . .. the
possibilities seem so far-fetched to me, I kinda' tuned out after the
"support" rep. started droning on.

 

Adobe has stated that unless I can provide absolute proof of purchase that I
am SOL -yea, proof of purchase on a 12+ year old product. God only knows
where the lone piece of paper is after all these years. I figured
registering the product and at least having permanent access to the
activation code would save me, but not so much, huh?

 

I have been an Adobe customer for over 22 years, the number of purchases of
Adobe products that I have made is well in to the double digits and NEVER
ONCE, and I mean NEVER, have I had this problem before. I purchased all my
products either directly from Adobe or from an authorized reseller and I am
pretty sure this was from a reseller, but for the life of me, after 12+
years, I cannot remember the name/provided proof of purchase and what would
it matter? God knows how many Adobe resellers have gone the way of the DoDo
bird over the last decade or so.

 

I was evaluating two approaches for a new client project - either Flare or
Adobe FM/ePub and guess what? Adobe just made the decision for me like that
- Flare here I come.

 

 

Tammy Van Boening

Tammy dot vanboening at spectrumwritingllc dot com

www.spectrumwritingllc.com

 

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Re: [Framers] Adobe "support?"

2018-06-07 Thread Wim Hooghwinkel - idtp 
Hi all,

take your chance and fill in the survey - you may even win a price …
Ok, too bad there’s no free form field to enter your comments, but may be you 
can find anotherw ay to express your frustrations… or try this one for support: 
 tcsg...@adobe.com .

To take the survey: http://bit.ly/2rZPpsW  

Good luck!


Vriendelijke groet / Kind regards,
 
Wim Hooghwinkel
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Re: [Framers] Non-breaking en, em dashes

2018-06-07 Thread Lin Sims 
Alas, that does not work. This is part of the bug.

On Thu, Jun 7, 2018 at 10:18 AM, Pat Christenson <
pat.christen...@morningstar.com> wrote:

> Go to Format > Document > Text Options.
>
> In Allow Breaks After, the four characters (default) are slash, hyphen, en
> dash, and em dash. Delete the ones you don't want and click Apply.
>
> Pat
>
> -Original Message-
> From: Framers  lists.frameusers.com> On Behalf Of Lin Sims
> Sent: Wednesday, June 06, 2018 9:33 PM
> To: Frame Users 
> Subject: [Framers] Non-breaking en, em dashes
>
> Used to be if you put an en dash in front of something with no space
> between, the en dash would stick to the something if it wrapped to the next
> line.
>
> It doesn't do that anymore, which is bad for me as I use it instead of a
> hyphen to indicate negative numbers. This has been reported as a bug to
> Adobe, but until they fix it (soon? please?), is there a *trivial
> *solution/workaround?
> (By trivial, I mean minimal number of steps and time involved.)
>
> For those interested, the bug is here:
> https://urldefense.proofpoint.com/v2/url?u=https-3A__forums.
> adobe.com_thread_2459590=DwICAg=qrd1rYdJNb4QhfvJv5PebOPglYwfSM
> J71NR_1HMKptQ=XCAkAkKD_C5LA8IHfBffTgJF3-vQqo8LO_
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> 92p1y35BDyREoi_33E-4NFXP2QtoojAB7Nvn5R4ZDbU=
>
> --
> Lin Sims
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-- 
Lin Sims
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Re: [Framers] Non-breaking en, em dashes

2018-06-07 Thread Pat Christenson 
Go to Format > Document > Text Options.

In Allow Breaks After, the four characters (default) are slash, hyphen, en 
dash, and em dash. Delete the ones you don't want and click Apply.

Pat

-Original Message-
From: Framers 
 On 
Behalf Of Lin Sims
Sent: Wednesday, June 06, 2018 9:33 PM
To: Frame Users 
Subject: [Framers] Non-breaking en, em dashes

Used to be if you put an en dash in front of something with no space between, 
the en dash would stick to the something if it wrapped to the next line.

It doesn't do that anymore, which is bad for me as I use it instead of a hyphen 
to indicate negative numbers. This has been reported as a bug to Adobe, but 
until they fix it (soon? please?), is there a *trivial *solution/workaround?
(By trivial, I mean minimal number of steps and time involved.)

For those interested, the bug is here:
https://urldefense.proofpoint.com/v2/url?u=https-3A__forums.adobe.com_thread_2459590=DwICAg=qrd1rYdJNb4QhfvJv5PebOPglYwfSMJ71NR_1HMKptQ=XCAkAkKD_C5LA8IHfBffTgJF3-vQqo8LO_6iaUj61_E=wS8Uzgp26eH0sGxyH-wptBNm9fq7MFGbEWHPSv4aYQc=92p1y35BDyREoi_33E-4NFXP2QtoojAB7Nvn5R4ZDbU=

--
Lin Sims
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