RE: Customer Support in Adobe is non-existent

2009-07-16 Thread Richard Melanson
: Re: Customer Support in Adobe is non-existent Friends of FremeMaker, Before blaming the bad customer support of Adobe for some situation, please consider the following (my personal opinion/experience): - Will You get manufacturer support for a 15 year old car? You may find a garage somewhere

Customer Support in Adobe is non-existent

2009-07-16 Thread Klaus Daube
Friends of FremeMaker, Before blaming the bad customer support of Adobe for some situation, please consider the following (my personal opinion/experience): - Will You get manufacturer support for a 15 year old car? You may find a garage somewhere out there which still has some spare parts in

Customer Support in Adobe is non-existent

2009-07-16 Thread Richard Melanson
Subject: Re: Customer Support in Adobe is non-existent Friends of FremeMaker, Before blaming the bad customer support of Adobe for some situation, please consider the following (my personal opinion/experience): - Will You get manufacturer support for a 15 year old car? You may find a garage

Re: Customer Support in Adobe is non-existent

2009-07-16 Thread Klaus Daube
Friends of FremeMaker, Before blaming the bad customer support of Adobe for some situation, please consider the following (my personal opinion/experience): - Will You get manufacturer support for a 15 year old car? You may find a garage somewhere out there which still has some spare parts in

Customer Support in Adobe is non-existent

2009-07-15 Thread Garnier Garnier
??? ? B/R Garnier ? ? ? -Original Message- From: Dov Isaacs [mailto:isa...@adobe.com] Sent: Wednesday, July 15, 2009 10:39 AM To: Garnier Garnier; framers at lists.frameusers.com Subject: RE: Customer Support in Adobe is non-existent ? The problem is not with Acrobat 9. ? The problem is that

Re: Customer Support in Adobe is non-existent

2009-07-15 Thread Gary Schnabl
Garnier Garnier wrote: > Hello Framers, > > Indeed sad to note that Adobe does not bother to resolve customer issues. We > have licensed version of Acrobat Pro 9.0 and our IT has filed a case ticket > as per the vendor/customer policy. Its over 10 days now but Adobe has not > responded yet. I

Customer Support in Adobe is non-existent

2009-07-15 Thread Garnier Garnier
Hello Framers, ? Indeed sad to note that Adobe does not bother to resolve customer issues. We have licensed version of Acrobat Pro 9.0 and our IT has filed a case ticket as per the vendor/customer policy. Its over 10 days now but Adobe has not responded yet. I am still not able to use FM 7.0?s S

Customer Support in Adobe is non-existent

2009-07-15 Thread Gary Schnabl
Garnier Garnier wrote: > Hello Framers, > > Indeed sad to note that Adobe does not bother to resolve customer issues. We > have licensed version of Acrobat Pro 9.0 and our IT has filed a case ticket > as per the vendor/customer policy. Its over 10 days now but Adobe has not > responded yet. I

RE: Customer Support in Adobe is non-existent

2009-07-14 Thread Dov Isaacs
. - Dov From: Garnier Garnier [mailto:garnier_framescr...@yahoo.co.in] Sent: Tuesday, July 14, 2009 10:35 PM To: Dov Isaacs Cc: framers@lists.frameusers.com Subject: RE: Customer Support in Adobe is non-existent If that is the case, I would like to know how come FM 7.0p576 is working absolutely

Customer Support in Adobe is non-existent

2009-07-14 Thread Dov Isaacs
. - Dov From: Garnier Garnier [mailto:garnier_framescr...@yahoo.co.in] Sent: Tuesday, July 14, 2009 10:35 PM To: Dov Isaacs Cc: framers at lists.frameusers.com Subject: RE: Customer Support in Adobe is non-existent If that is the case, I would like to know how come FM 7.0p576 is working absolutely

RE: Customer Support in Adobe is non-existent

2009-07-14 Thread Garnier Garnier
?     B/R Garnier       -Original Message- From: Dov Isaacs [mailto:isa...@adobe.com] Sent: Wednesday, July 15, 2009 10:39 AM To: Garnier Garnier; framers@lists.frameusers.com Subject: RE: Customer Support in Adobe is non-existent   The problem is not with Acrobat 9.   The problem is that the

RE: Customer Support in Adobe is non-existent

2009-07-14 Thread Dov Isaacs
> To: framers@lists.frameusers.com > Subject: Customer Support in Adobe is non-existent > > Hello Framers, > > Indeed sad to note that Adobe does not bother to resolve customer issues. We > have licensed version of > Acrobat Pro 9.0 and our IT has filed a case ticket as per the

Customer Support in Adobe is non-existent

2009-07-14 Thread Dov Isaacs
t; To: framers at lists.frameusers.com > Subject: Customer Support in Adobe is non-existent > > Hello Framers, > > Indeed sad to note that Adobe does not bother to resolve customer issues. We > have licensed version of > Acrobat Pro 9.0 and our IT has filed a case ticket a

Customer Support in Adobe is non-existent

2009-07-14 Thread Garnier Garnier
Hello Framers,   Indeed sad to note that Adobe does not bother to resolve customer issues. We have licensed version of Acrobat Pro 9.0 and our IT has filed a case ticket as per the vendor/customer policy. Its over 10 days now but Adobe has not responded yet. I am still not able to use FM 7.0’s S