Re: FrameMaker 11 - Stability / Crashing on Save.. Help

[Roger Shuttleworth]

Hi Matt

I've been using DITA-FMx to generate a book from a ditamap. Because the 
book is divided into parts, the generation process uses a template for 
each divider file. It is this template file that I was tweaking. When 
it works, it creates separate book components for the dividers as well 
as the chapters. I do now have a working set, but only because I have 
taken my tweaks so far. Having saved each good tweak into a new file, 
I can quickly revert to a good copy when an extra tweak breaks things. 
Life on the edge!


I know that if I make the slightest modification to the text frame on a 
master page in that particular template file, it will crash FM when I 
generate from the map using DITA-FMx (always). Or sometimes when I make 
the tweak, save the file, and close it. It is this last factor that 
makes we wonder whether it is a native FM problem or a DITA-FMx probem - 
or if somehow my file becomes corrupted at some point in the generation 
process.


Roger


On 13/12/2012 1:15 PM, Matt Sullivan wrote:

Hi Roger,

Are you working with ditamaps or with FM book components?

I was able to work almost flawlessly with ditamaps for the FM11 
reviewer's guide, but only produced the FM book components at the end 
for the PDF production and/or linking to RH for EPUB output.


IIRC, the FM components seemed to be much less stable.


/-Matt/

*Matt Sullivan*
/technical communication | online training | eLearning/
*
**twitter: *@mattrsullivan http://twitter.com/mattrsullivan
*phone:* 714 960-6840

On Dec 13, 2012, at 9:26 AM, Roger Shuttleworth shutti...@gmail.com 
mailto:shutti...@gmail.com wrote:


It may be a DITA-FMx problem or it may be a native FM problem. We've 
reproduced it on two machines, both with DITA-FMx installed. 
Interesting that the OP mentioned master page changes in his process...




___


You are currently subscribed to framers as arch...@mail-archive.com.

Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscr...@lists.frameusers.com
or visit 
http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com

Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

RE: FrameMaker 11 - Stability / Crashing on Save.. Help

[Jeff Coatsworth]

I'd be tempted to copy those FM9 Master Pages into some other location, upgrade 
them to FM11 and resave them. Then start a new project based on them and 
gradually add files, saving as you go.


From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Simon Thomson
Sent: Wednesday, December 12, 2012 12:12 PM
To: framers@lists.frameusers.com
Subject: FrameMaker 11 - Stability / Crashing on Save.. Help

Hi All,

Recently updated to Adobe FrameMaker 11 (within TCS4, which was an upgrade to 
my existing TCS 2.5) and all was going well, kind of - until now.

Now with my current project due to be uploaded at the translators asap - a 
small Technical Overview publication, consisting of  11 files (Covers/ .fm's/ 
.toc, book  30 images 190 Mb total) - it's crashing on demand (almost). 
Thankfully I can re-create it with minimal effort.

The crash hasn't happened on any other projects, but to be honest I haven't 
tested that - though the project in question Crashes on another FM11 pc..  
conclusion - it's the content/files for that project, right?

The CRASH - usually happens at/during saving a document you've Imported Formats 
into, (All formats or even just Page Layouts) from a corresponding file 
contained in the same book.

So who has had experience of any Crashes using FM 11 (and fixed it) lol?

Or more specifically has anyone had experience of a FM  Project (publication) 
repeatedly Crashing during Save or just after Import Formats; Page Layouts then 
Saving using the Save button.. any one?

I can't help think it's related to the Track Text Edits (TT), MaterPage 
formation, Variables /or Conditional text, I had to create 'on fly' for this 
urgent Tech Overview in 4 days from my master set of original FM9 files..  (The 
FM9 utilised files, were opened directly with FM 11, saved as into a new 
project folder, added to a new book created in FM11 then all edited updated 
(with TT on where required) and published as Pdf).

So the way I see there's 2 options going forward;


1.   Contact support again, and start the (painful) process of a support 
ticket with Adobe FM Support Desk, (correct)?
(As I have a collection of CRASH screen captures and FM crash logs to support 
the problem. I found it strange the 1st support staff didn't review/ask for 
these?).

The problem with this is the content is confidential - can't hand out.


2.   Or copy the project, and purge all the files of all functionality, 
Cond. Text  TT Edits, Variables then transfer (copy  paste) the harmless 
text/graphic content into a fresh/clean FM 11 made file, that contains new 
'hand made' (not imported Masterpages) and then format all again 
(Conditions/Variables etc), then build  test the project again (40+ pages).  
Joy..

Or is there an easy way, please let there be..

Thanks in advanced..
Sim

Running Dell Precision Workstation M4300 (I7, 4GB Ram  106 GB free space)... 
32 bit.. and have both FM9  FM 11 installed on same box. Thx









Many Thanks,
Simon

Simon Thomson
Technical Writer
Rapiscan Systems
X-Ray House, Bonehurst Road,
Salfords, Surrey.
RH1 5GG,
 United Kingdom (UK)

Direct: +44 (0)1293 778 151
Email: sthom...@rapiscansystems.commailto:sthom...@rapiscansystems.com
Web: www.rapiscansystems.comhttp://www.rapiscansystems.com/

[cid:068510314@13122012-3366] 
[cid:068510314@13122012-336D]

As the world's leading security screening provider, Rapiscan Systems provides 
state of the art products, solutions and services that meet our customers' most 
demanding threat detection needs - while improving their operational efficiency.

This e-mail transmission contains confidential and/or legally privileged 
information belonging to the sender. The information is intended only for the 
use of the individual or entity to whom it is addressed. If you are not the 
intended recipient, you are hereby notified that any disclosure, copying, 
distribution, or the taking of any action in reliance on the contents of this 
e-mailed information is strictly prohibited. If you have received this e-mail 
in error, please notify us immediately by return e-mail.

inline: image001.jpginline: image002.jpg___


You are currently subscribed to framers as arch...@mail-archive.com.

Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscr...@lists.frameusers.com
or visit 
http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com

Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

Re: FrameMaker 11 – Stability / Crashing on Save.. Help

[rebecca officer]

Hi Simon

You've tried washing it through MIF?


And did you save all files before trying to do the import? With some crashes we had in Frame 10, constant saving was enough to stop the crash.


If the answer to both of those is "yes", I'd assume the file's not corrupt, it's a Frame bug. So I'd send it to the translators anyway and see if they have problems. Hopefully they won't, or they won't be doing the same workflow as you are so won't trigger the crash.

Cheers
Rebecca
 Simon Thomson sthom...@rapiscansystems.com 13/12/12 06:11 

Hi All, 

Recently updated to Adobe FrameMaker 11 (within TCS4, which was an upgrade to my existing TCS 2.5) and all was going well, kind of - until now. 

Now with my current project due to be uploaded at the translators asap – a small Technical Overview publication, consisting of 11 files (Covers/ .fm’s/ .toc, book  30 images 190 Mb total) – it’s crashing on demand (almost). Thankfully I can re-create it with minimal effort.

The crash hasn’t happened on any other projects, but to be honest I haven’t tested that – though the project in question Crashes on another FM11 pc.. conclusion – it’s the content/files for that project, right?

The CRASH – usually happens at/during saving a document you’ve Imported Formats into, (All formats or even just Page Layouts) from a corresponding file contained in the same book. 

So who has had experience of any Crashes using FM 11 (and fixed it) lol?

Or more specifically has anyone had experience of a FM Project (publication) repeatedly Crashing during Save or just after Import Formats; Page Layouts then Saving using the Save button.. any one? 

I can’t help think it’s related to the Track Text Edits (TT), MaterPage formation, Variables /or Conditional text, I had to create ‘on fly’ for this urgent Tech Overview in 4 days from my master set of original FM9 files.. (The FM9 utilised files, were opened directly with FM 11, saved as into a new project folder, added to a new book created in FM11 then all edited updated (with TT on where required) and published as Pdf).

So the way I see there’s 2 options going forward;

1. Contact support again, and start the (painful) process of a support ticket with Adobe FM Support Desk, (correct)? 
(As I have a collection of CRASH screen captures and FM crash logs to support the problem. I found it strange the 1st support staff didn’t review/ask for these?).

The problem with this is the content is confidential – can’t hand out.

2. Or copy the project, and purge all the files of all functionality, Cond. Text  TT Edits, Variables then transfer (copy  paste) the harmless text/graphic content into a fresh/clean FM 11 made file, that contains new ‘hand made’ (not imported Masterpages) and then format all again (Conditions/Variables etc), then build  test the project again (40+ pages). Joy.. 

Or is there an easy way, please let there be..

Thanks in advanced.. 
Sim

Running Dell Precision Workstation M4300 (I7, 4GB Ram  106 GB free space)… 32 bit.. and have both FM9  FM 11 installed on same box. Thx










Many Thanks,
Simon

Simon Thomson
Technical Writer
Rapiscan Systems
X-Ray House, Bonehurst Road,
Salfords, Surrey.
RH1 5GG, 
United Kingdom (UK)

Direct: +44 (0)1293 778 151
Email: sthom...@rapiscansystems.com
Web: www.rapiscansystems.com

 



As the world's leading security screening provider, Rapiscan Systems provides state of the art products, solutions and services that meet our customers' most demanding threat detection needs - while improving their operational efficiency.

This e-mail transmission contains confidential and/or legally privileged information belonging to the sender. The information is intended only for the use of the individual or entity to whom it is addressed. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this e-mailed information is strictly prohibited. If you have received this e-mail in error, please notify us immediately by return e-mail.

NOTICE: This message contains privileged and 
confidentialinformation intended only for the use of the addresseenamed 
above. If you are not the intended recipient ofthis message you are hereby 
notified that you must notdisseminate, copy or take any action in reliance 
on it.If you have received this message in error pleasenotify Allied 
TelesisLabs Ltd immediately.Any views expressed in this message are 
those of theindividual sender, except where the sender has theauthority 
to issue and specifically states them tobe the views of Allied Telesis 
Labs.
___


You are currently subscribed to framers as arch...@mail-archive.com.

Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscr...@lists.frameusers.com
or visit 

RE: FrameMaker 11 - Stability / Crashing on Save.. Help

[Craig Ede]

Make sure you install the update to FM11.0.1.382 The original release was quite 
crash prone. Crashes are rare in this update (as has been mentioned on this 
list by many). Craig


From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Simon 
Thomson
 So who has had experience of any Crashes using FM 11 (and 
fixed it) lol?

  attachment: image001.jpgattachment: image002.jpg___


You are currently subscribed to framers as arch...@mail-archive.com.

Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscr...@lists.frameusers.com
or visit 
http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com

Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

Re: FrameMaker 11 - Stability / Crashing on Save.. Help

[Roger Shuttleworth]

I have just spent two days wrestling with a consistent crash on 
FM11.0.1.382. It appears to be linked to editing master pages, but I 
haven't been able to narrow it down precisely. It *may* be associated 
with DITA-FMx (Scott is looking into that), but FM crashed frequently 
when just saving or closing this particular file - that is, no DITA-FMx 
activity at the time.


And it is not just one file. I was able to reproduce it using files 
created from scratch. Tweak the master page, save, close, reopen, and 
tweak again. Eventually the file gets to a point where you cannot make 
the slightest change (change one dimension of a text frame, for heaven's 
sake) on the master page without FM crashing either on saving/closing or 
when generating a book using DITA-FMx.


It may be a DITA-FMx problem or it may be a native FM problem. We've 
reproduced it on two machines, both with DITA-FMx installed. Interesting 
that the OP mentioned master page changes in his process...


Incidentally, it is not the slightly friendly FrameMaker has 
encountered a serious problem and must quit message. It's the Windows 
FrameMaker has stopped working, rsssppp variety. Though this 
morning I also had the friendly form occur once when saving the file. Go 
figure.


Time was when FrameMaker just worked. Now when problems occur I don't 
know whether it's FrameMaker, DITA-FMx, or me. (If it's me, it's also my 
colleague!)


Roger Shuttleworth
London, Canada

On 13/12/2012 10:00 AM, Craig Ede wrote:

Make sure you install the update to FM11.0.1.382

The original release was quite crash prone. Crashes are rare in this 
update (as has been mentioned on this list by many).


Craig

*From:* framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] *On Behalf Of *Simon Thomson


So who has had experience of any Crashes using FM 11 (and fixed it) lol?



___


You are currently subscribed to framers as shutti...@gmail.com.

Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscr...@lists.frameusers.com
or visit 
http://lists.frameusers.com/mailman/options/framers/shuttie27%40gmail.com

Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.


___


You are currently subscribed to framers as arch...@mail-archive.com.

Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscr...@lists.frameusers.com
or visit 
http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com

Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

Re: FrameMaker 11 - Stability / Crashing on Save.. Help

[Matt Sullivan]

Hi Roger, 

Are you working with ditamaps or with FM book components?

I was able to work almost flawlessly with ditamaps for the FM11 reviewer's 
guide, but only produced the FM book components at the end for the PDF 
production and/or linking to RH for EPUB output.

IIRC, the FM components seemed to be much less stable.


-Matt

Matt Sullivan 
technical communication | online training | eLearning

twitter: @mattrsullivan
phone: 714 960-6840 

On Dec 13, 2012, at 9:26 AM, Roger Shuttleworth shutti...@gmail.com wrote:

 It may be a DITA-FMx problem or it may be a native FM problem. We've 
 reproduced it on two machines, both with DITA-FMx installed. Interesting that 
 the OP mentioned master page changes in his process...

___


You are currently subscribed to framers as arch...@mail-archive.com.

Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscr...@lists.frameusers.com
or visit 
http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com

Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

FrameMaker 11 - Stability / Crashing on Save.. Help

[Jeff Coatsworth]

I'd be tempted to copy those FM9 Master Pages into some other location, upgrade 
them to FM11 and resave them. Then start a new project based on them and 
gradually add files, saving as you go.


From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Simon Thomson
Sent: Wednesday, December 12, 2012 12:12 PM
To: framers at lists.frameusers.com
Subject: FrameMaker 11 - Stability / Crashing on Save.. Help

Hi All,

Recently updated to Adobe FrameMaker 11 (within TCS4, which was an upgrade to 
my existing TCS 2.5) and all was going well, kind of - until now.

Now with my current project due to be uploaded at the translators asap - a 
small Technical Overview publication, consisting of  11 files (Covers/ .fm's/ 
.toc, book & 30 images >190 Mb total) - it's crashing on demand (almost). 
Thankfully I can re-create it with minimal effort.

The crash hasn't happened on any other projects, but to be honest I haven't 
tested that - though the project in question Crashes on another FM11 pc..  
conclusion - it's the content/files for that project, right?

The CRASH - usually happens at/during saving a document you've Imported Formats 
into, (All formats or even just Page Layouts) from a corresponding file 
contained in the same book.

So who has had experience of any Crashes using FM 11 (and fixed it) lol?

Or more specifically has anyone had experience of a FM  Project (publication) 
repeatedly Crashing during Save or just after Import Formats; Page Layouts then 
Saving using the Save button.. any one?

I can't help think it's related to the Track Text Edits (TT), MaterPage 
formation, Variables &/or Conditional text, I had to create 'on fly' for this 
urgent Tech Overview in 4 days from my master set of original FM9 files..  (The 
FM9 utilised files, were opened directly with FM 11, saved as into a new 
project folder, added to a new book created in FM11 then all edited updated 
(with TT on where required) and published as Pdf).

So the way I see there's 2 options going forward;


1.   Contact support again, and start the (painful) process of a support 
ticket with Adobe FM Support Desk, (correct)?
(As I have a collection of CRASH screen captures and FM crash logs to support 
the problem. I found it strange the 1st support staff didn't review/ask for 
these?).

The problem with this is the content is confidential - can't hand out.


2.   Or copy the project, and purge all the files of all functionality, 
Cond. Text & TT Edits, Variables then transfer (copy & paste) the harmless 
text/graphic content into a fresh/clean FM 11 made file, that contains new 
'hand made' (not imported Masterpages) and then format all again 
(Conditions/Variables etc), then build & test the project again (40+ pages).  
Joy..

Or is there an easy way, please let there be..

Thanks in advanced..
Sim

Running Dell Precision Workstation M4300 (I7, 4GB Ram & 106 GB free space)... 
32 bit.. and have both FM9 & FM 11 installed on same box. Thx









Many Thanks,
Simon

Simon Thomson
Technical Writer
Rapiscan Systems
X-Ray House, Bonehurst Road,
Salfords, Surrey.
RH1 5GG,
 United Kingdom (UK)

Direct: +44 (0)1293 778 151
Email: sthomson at rapiscansystems.com<mailto:sthomson at rapiscansystems.com>
Web: www.rapiscansystems.com<http://www.rapiscansystems.com/>

[cid:068510314 at 13122012-3366] [cid:068510314 at 
13122012-336D]

As the world's leading security screening provider, Rapiscan Systems provides 
state of the art products, solutions and services that meet our customers' most 
demanding threat detection needs - while improving their operational efficiency.

This e-mail transmission contains confidential and/or legally privileged 
information belonging to the sender. The information is intended only for the 
use of the individual or entity to whom it is addressed. If you are not the 
intended recipient, you are hereby notified that any disclosure, copying, 
distribution, or the taking of any action in reliance on the contents of this 
e-mailed information is strictly prohibited. If you have received this e-mail 
in error, please notify us immediately by return e-mail.

-- next part --
An HTML attachment was scrubbed...
URL: 
<http://lists.frameusers.com/pipermail/framers/attachments/20121213/e381d2e3/attachment.html>
-- next part --
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 4147 bytes
Desc: image001.jpg
URL: 
<http://lists.frameusers.com/pipermail/framers/attachments/20121213/e381d2e3/attachment.jpg>
-- next part --
A non-text attachment was scrubbed...
Name: image002.jpg
Type: image/jpeg
Size: 2414 bytes
Desc: image002.jpg
URL: 
<http://lists.frameusers.com/pipermail/framers/attachments/20121213/e381d2e3/attachment-0001.jpg>

FrameMaker 11 – Stability / Crashing on Save.. Help

[rebecca officer]

Hi Simon

You've tried washing it through MIF?

And did you save all files before trying to do the import? With some crashes we 
had in Frame 10, constant saving was enough to stop the crash.

If the answer to both of those is "yes", I'd assume the file's not corrupt, 
it's a Frame bug. So I'd send it to the translators anyway and see if they have 
problems. Hopefully they won't, or they won't be doing the same workflow as you 
are so won't trigger the crash.

Cheers
Rebecca


>>> Simon Thomson  13/12/12 06:11 >>>

Hi All, 

Recently updated to Adobe FrameMaker 11 (within TCS4, which was an upgrade to 
my existing TCS 2.5) and all was going well, kind of - until now. 

Now with my current project due to be uploaded at the translators asap ? a 
small Technical Overview publication, consisting of  11 files (Covers/ .fm?s/ 
.toc, book & 30 images >190 Mb total) ? it?s crashing on demand (almost). 
Thankfully I can re-create it with minimal effort.

The crash hasn?t happened on any other projects, but to be honest I haven?t 
tested that ? though the project in question Crashes on another FM11 pc..  
conclusion ? it?s the content/files for that project, right?

The CRASH ? usually happens at/during saving a document you?ve Imported Formats 
into, (All formats or even just Page Layouts) from a corresponding file 
contained in the same book. 

So who has had experience of any Crashes using FM 11 (and fixed it) lol?

Or more specifically has anyone had experience of a FM  Project (publication) 
repeatedly Crashing during Save or just after Import Formats; Page Layouts then 
Saving using the Save button.. any one? 

I can?t help think it?s related to the Track Text Edits (TT), MaterPage 
formation, Variables &/or Conditional text, I had to create ?on fly? for this 
urgent Tech Overview in 4 days from my master set of original FM9 files..  (The 
FM9 utilised files, were opened directly with FM 11, saved as into a new 
project folder, added to a new book created in FM11 then all edited updated 
(with TT on where required) and published as Pdf).

So the way I see there?s 2 options going forward;

1.   Contact support again, and start the (painful) process of a support 
ticket with Adobe FM Support Desk, (correct)? 
(As I have a collection of CRASH screen captures and FM crash logs to support 
the problem. I found it strange the 1st support staff didn?t review/ask for 
these?).

The problem with this is the content is confidential ? can?t hand out.

2.   Or copy the project, and purge all the files of all functionality, 
Cond. Text & TT Edits, Variables then transfer (copy & paste) the harmless 
text/graphic content into a fresh/clean FM 11 made file, that contains new 
?hand made? (not imported Masterpages) and then format all again 
(Conditions/Variables etc), then build & test the project again (40+ pages).  
Joy.. 

Or is there an easy way, please let there be..

Thanks in advanced.. 
Sim

Running Dell Precision Workstation M4300 (I7, 4GB Ram & 106 GB free space)? 32 
bit.. and have both FM9 & FM 11 installed on same box. Thx









Many Thanks,
Simon

Simon Thomson
Technical Writer
Rapiscan Systems
X-Ray House, Bonehurst Road,
Salfords, Surrey.
RH1 5GG, 
 United Kingdom (UK)

Direct: +44 (0)1293 778 151
Email: sthomson at rapiscansystems.com
Web: www.rapiscansystems.com





As the world's leading security screening provider, Rapiscan Systems provides 
state of the art products, solutions and services that meet our customers' most 
demanding threat detection needs - while improving their operational efficiency.

This e-mail transmission contains confidential and/or legally privileged 
information belonging to the sender. The information is intended only for the 
use of the individual or entity to whom it is addressed. If you are not the 
intended recipient, you are hereby notified that any disclosure, copying, 
distribution, or the taking of any action in reliance on the contents of this 
e-mailed information is strictly prohibited. If you have received this e-mail 
in error, please notify us immediately by return e-mail.

NOTICE: This message contains privileged and confidential
information intended only for the use of the addressee
named above. If you are not the intended recipient of
this message you are hereby notified that you must not
disseminate, copy or take any action in reliance on it.
If you have received this message in error please
notify Allied Telesis Labs Ltd immediately.
Any views expressed in this message are those of the
individual sender, except where the sender has the
authority to issue and specifically states them to
be the views of Allied Telesis Labs.
-- next part --
An HTML attachment was scrubbed...
URL: 

-- next part --
A non-text attachment was scrubbed...
Name: not available
Type: image/jpeg
Size: 4147 bytes
Desc: not available
URL: 

FrameMaker 11 - Stability / Crashing on Save.. Help

[Craig Ede]

Make sure you install the update to FM11.0.1.382 The original release was quite 
crash prone. Crashes are rare in this update (as has been mentioned on this 
list by many). Craig


From: framers-boun...@lists.frameusers.com 
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Simon 
Thomson
 So who has had experience of any Crashes using FM 11 (and 
fixed it) lol?


-- next part --
An HTML attachment was scrubbed...
URL: 

-- next part --
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 4147 bytes
Desc: not available
URL: 

-- next part --
A non-text attachment was scrubbed...
Name: image002.jpg
Type: image/jpeg
Size: 2414 bytes
Desc: not available
URL: 

FrameMaker 11 - Stability / Crashing on Save.. Help

[Roger Shuttleworth]

I have just spent two days wrestling with a consistent crash on 
FM11.0.1.382. It appears to be linked to editing master pages, but I 
haven't been able to narrow it down precisely. It *may* be associated 
with DITA-FMx (Scott is looking into that), but FM crashed frequently 
when just saving or closing this particular file - that is, no DITA-FMx 
activity at the time.

And it is not just one file. I was able to reproduce it using files 
created from scratch. Tweak the master page, save, close, reopen, and 
tweak again. Eventually the file gets to a point where you cannot make 
the slightest change (change one dimension of a text frame, for heaven's 
sake) on the master page without FM crashing either on saving/closing or 
when generating a book using DITA-FMx.

It may be a DITA-FMx problem or it may be a native FM problem. We've 
reproduced it on two machines, both with DITA-FMx installed. Interesting 
that the OP mentioned master page changes in his process...

Incidentally, it is not the slightly friendly "FrameMaker has 
encountered a serious problem and must quit" message. It's the Windows 
"FrameMaker has stopped working, rsssppp" variety. Though this 
morning I also had the friendly form occur once when saving the file. Go 
figure.

Time was when FrameMaker just worked. Now when problems occur I don't 
know whether it's FrameMaker, DITA-FMx, or me. (If it's me, it's also my 
colleague!)

Roger Shuttleworth
London, Canada

On 13/12/2012 10:00 AM, Craig Ede wrote:
> Make sure you install the update to FM11.0.1.382
>
> The original release was quite crash prone. Crashes are rare in this 
> update (as has been mentioned on this list by many).
>
> Craig
> 
> *From:* framers-bounces at lists.frameusers.com 
> [mailto:framers-bounces at lists.frameusers.com] *On Behalf Of *Simon Thomson
>
> So who has had experience of any Crashes using FM 11 (and fixed it) lol?
>
>
>
> ___
>
>
> You are currently subscribed to framers as shuttie27 at gmail.com.
>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit 
> http://lists.frameusers.com/mailman/options/framers/shuttie27%40gmail.com
>
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.

-- next part --
An HTML attachment was scrubbed...
URL: 

FrameMaker 11 - Stability / Crashing on Save.. Help

[Matt Sullivan]

Hi Roger, 

Are you working with ditamaps or with FM book components?

I was able to work almost flawlessly with ditamaps for the FM11 reviewer's 
guide, but only produced the FM book components at the end for the PDF 
production and/or linking to RH for EPUB output.

IIRC, the FM components seemed to be much less stable.


-Matt

Matt Sullivan 
technical communication | online training | eLearning

twitter: @mattrsullivan
phone: 714 960-6840 

On Dec 13, 2012, at 9:26 AM, Roger Shuttleworth  wrote:

> It may be a DITA-FMx problem or it may be a native FM problem. We've 
> reproduced it on two machines, both with DITA-FMx installed. Interesting that 
> the OP mentioned master page changes in his process...

-- next part --
An HTML attachment was scrubbed...
URL: 

FrameMaker 11 - Stability / Crashing on Save.. Help

[Roger Shuttleworth]

Hi Matt

I've been using DITA-FMx to generate a book from a ditamap. Because the 
book is divided into parts, the generation process uses a template for 
each "divider" file. It is this template file that I was tweaking. When 
it works, it creates separate book components for the dividers as well 
as the chapters. I do now have a working set, but only because I have 
taken my tweaks so far. Having saved each "good" tweak into a new file, 
I can quickly revert to a good copy when an extra tweak breaks things. 
Life on the edge!

I know that if I make the slightest modification to the text frame on a 
master page in that particular template file, it will crash FM when I 
generate from the map using DITA-FMx (always). Or sometimes when I make 
the tweak, save the file, and close it. It is this last factor that 
makes we wonder whether it is a native FM problem or a DITA-FMx probem - 
or if somehow my file becomes corrupted at some point in the generation 
process.

Roger


On 13/12/2012 1:15 PM, Matt Sullivan wrote:
> Hi Roger,
>
> Are you working with ditamaps or with FM book components?
>
> I was able to work almost flawlessly with ditamaps for the FM11 
> reviewer's guide, but only produced the FM book components at the end 
> for the PDF production and/or linking to RH for EPUB output.
>
> IIRC, the FM components seemed to be much less stable.
>
>
> /-Matt/
>
> *Matt Sullivan*
> /technical communication | online training | eLearning/
> *
> **twitter: *@mattrsullivan 
> *phone:* 714 960-6840
>
> On Dec 13, 2012, at 9:26 AM, Roger Shuttleworth  > wrote:
>
>> It may be a DITA-FMx problem or it may be a native FM problem. We've 
>> reproduced it on two machines, both with DITA-FMx installed. 
>> Interesting that the OP mentioned master page changes in his process...
>

-- next part --
An HTML attachment was scrubbed...
URL: 

FrameMaker 11 – Stability / Crashing on Save.. Help

[Simon Thomson]

Hi All,

Recently updated to Adobe FrameMaker 11 (within TCS4, which was an upgrade to 
my existing TCS 2.5) and all was going well, kind of - until now.

Now with my current project due to be uploaded at the translators asap – a 
small Technical Overview publication, consisting of  11 files (Covers/ .fm’s/ 
.toc, book  30 images 190 Mb total) – it’s crashing on demand (almost). 
Thankfully I can re-create it with minimal effort.

The crash hasn’t happened on any other projects, but to be honest I haven’t 
tested that – though the project in question Crashes on another FM11 pc..  
conclusion – it’s the content/files for that project, right?

The CRASH – usually happens at/during saving a document you’ve Imported Formats 
into, (All formats or even just Page Layouts) from a corresponding file 
contained in the same book.

So who has had experience of any Crashes using FM 11 (and fixed it) lol?

Or more specifically has anyone had experience of a FM  Project (publication) 
repeatedly Crashing during Save or just after Import Formats; Page Layouts then 
Saving using the Save button.. any one?

I can’t help think it’s related to the Track Text Edits (TT), MaterPage 
formation, Variables /or Conditional text, I had to create ‘on fly’ for this 
urgent Tech Overview in 4 days from my master set of original FM9 files..  (The 
FM9 utilised files, were opened directly with FM 11, saved as into a new 
project folder, added to a new book created in FM11 then all edited updated 
(with TT on where required) and published as Pdf).

So the way I see there’s 2 options going forward;


1.   Contact support again, and start the (painful) process of a support 
ticket with Adobe FM Support Desk, (correct)?
(As I have a collection of CRASH screen captures and FM crash logs to support 
the problem. I found it strange the 1st support staff didn’t review/ask for 
these?).

The problem with this is the content is confidential – can’t hand out.


2.   Or copy the project, and purge all the files of all functionality, 
Cond. Text  TT Edits, Variables then transfer (copy  paste) the harmless 
text/graphic content into a fresh/clean FM 11 made file, that contains new 
‘hand made’ (not imported Masterpages) and then format all again 
(Conditions/Variables etc), then build  test the project again (40+ pages).  
Joy..

Or is there an easy way, please let there be..

Thanks in advanced..
Sim

Running Dell Precision Workstation M4300 (I7, 4GB Ram  106 GB free space)… 32 
bit.. and have both FM9  FM 11 installed on same box. Thx









Many Thanks,
Simon

Simon Thomson
Technical Writer
Rapiscan Systems
X-Ray House, Bonehurst Road,
Salfords, Surrey.
RH1 5GG,
 United Kingdom (UK)

Direct: +44 (0)1293 778 151
Email: sthom...@rapiscansystems.commailto:sthom...@rapiscansystems.com
Web: www.rapiscansystems.comhttp://www.rapiscansystems.com/

[Description: C:\Users\sthomson\AppData\Local\Microsoft\My Pictures\RSL 
template1.JPG] [Description: 
C:\Users\sthomson\AppData\Local\Microsoft\My Pictures\RSL template2.JPG]

As the world's leading security screening provider, Rapiscan Systems provides 
state of the art products, solutions and services that meet our customers' most 
demanding threat detection needs - while improving their operational efficiency.

This e-mail transmission contains confidential and/or legally privileged 
information belonging to the sender. The information is intended only for the 
use of the individual or entity to whom it is addressed. If you are not the 
intended recipient, you are hereby notified that any disclosure, copying, 
distribution, or the taking of any action in reliance on the contents of this 
e-mailed information is strictly prohibited. If you have received this e-mail 
in error, please notify us immediately by return e-mail.

inline: image001.jpginline: image002.jpg___


You are currently subscribed to framers as arch...@mail-archive.com.

Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscr...@lists.frameusers.com
or visit 
http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com

Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

FrameMaker 11 – Stability / Crashing on Save.. Help

[Simon Thomson]

Hi All,

Recently updated to Adobe FrameMaker 11 (within TCS4, which was an upgrade to 
my existing TCS 2.5) and all was going well, kind of - until now.

Now with my current project due to be uploaded at the translators asap ? a 
small Technical Overview publication, consisting of  11 files (Covers/ .fm?s/ 
.toc, book & 30 images >190 Mb total) ? it?s crashing on demand (almost). 
Thankfully I can re-create it with minimal effort.

The crash hasn?t happened on any other projects, but to be honest I haven?t 
tested that ? though the project in question Crashes on another FM11 pc..  
conclusion ? it?s the content/files for that project, right?

The CRASH ? usually happens at/during saving a document you?ve Imported Formats 
into, (All formats or even just Page Layouts) from a corresponding file 
contained in the same book.

So who has had experience of any Crashes using FM 11 (and fixed it) lol?

Or more specifically has anyone had experience of a FM  Project (publication) 
repeatedly Crashing during Save or just after Import Formats; Page Layouts then 
Saving using the Save button.. any one?

I can?t help think it?s related to the Track Text Edits (TT), MaterPage 
formation, Variables &/or Conditional text, I had to create ?on fly? for this 
urgent Tech Overview in 4 days from my master set of original FM9 files..  (The 
FM9 utilised files, were opened directly with FM 11, saved as into a new 
project folder, added to a new book created in FM11 then all edited updated 
(with TT on where required) and published as Pdf).

So the way I see there?s 2 options going forward;


1.   Contact support again, and start the (painful) process of a support 
ticket with Adobe FM Support Desk, (correct)?
(As I have a collection of CRASH screen captures and FM crash logs to support 
the problem. I found it strange the 1st support staff didn?t review/ask for 
these?).

The problem with this is the content is confidential ? can?t hand out.


2.   Or copy the project, and purge all the files of all functionality, 
Cond. Text & TT Edits, Variables then transfer (copy & paste) the harmless 
text/graphic content into a fresh/clean FM 11 made file, that contains new 
?hand made? (not imported Masterpages) and then format all again 
(Conditions/Variables etc), then build & test the project again (40+ pages).  
Joy..

Or is there an easy way, please let there be..

Thanks in advanced..
Sim

Running Dell Precision Workstation M4300 (I7, 4GB Ram & 106 GB free space)? 32 
bit.. and have both FM9 & FM 11 installed on same box. Thx









Many Thanks,
Simon

Simon Thomson
Technical Writer
Rapiscan Systems
X-Ray House, Bonehurst Road,
Salfords, Surrey.
RH1 5GG,
 United Kingdom (UK)

Direct: +44 (0)1293 778 151
Email: sthomson at rapiscansystems.com
Web: www.rapiscansystems.com

[Description: C:\Users\sthomson\AppData\Local\Microsoft\My Pictures\RSL 
template1.JPG] [Description: 
C:\Users\sthomson\AppData\Local\Microsoft\My Pictures\RSL template2.JPG]

As the world's leading security screening provider, Rapiscan Systems provides 
state of the art products, solutions and services that meet our customers' most 
demanding threat detection needs - while improving their operational efficiency.

This e-mail transmission contains confidential and/or legally privileged 
information belonging to the sender. The information is intended only for the 
use of the individual or entity to whom it is addressed. If you are not the 
intended recipient, you are hereby notified that any disclosure, copying, 
distribution, or the taking of any action in reliance on the contents of this 
e-mailed information is strictly prohibited. If you have received this e-mail 
in error, please notify us immediately by return e-mail.

-- next part --
An HTML attachment was scrubbed...
URL: 

-- next part --
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 4147 bytes
Desc: image001.jpg
URL: 

-- next part --
A non-text attachment was scrubbed...
Name: image002.jpg
Type: image/jpeg
Size: 2414 bytes
Desc: image002.jpg
URL: