FrameMaker crashes and Acrobat Pro 9 Extended
First, let me apologize if this is a topic that has already been discussed. Ive been on the road working out-of-state contracts for the better part of a year and Im very out of the loop. That said Short version: Ive long had serious problems creating PDFs from within FrameMaker (and other apps), and I now think Acrobat Pro 9 Extended is the culprit. Im wondering if anyone else has had the same experience or if Im off base. Long version: I got my first Windows machine a few years ago and installed TCS1. Things went fine for about six months, then the PDF creation problems started. FrameMaker would crash every time I tried either to print to PDF or to distill to a .ps file. The workaround: keep fiddling until I could get a single page to distill. After that, I could usually get the entire document to distill. I now think the problems were introduced when I uninstalled Acrobat 3D (which shipped with TCS1) and installed Acrobat Pro 9 Extended. PDF generation from within FrameMaker remained a major problem for years. I blamed it on the hardware and a few weeks ago replaced the Windows desktop with a MacBook Pro and Bootcamp. I reinstalled TCS1 and again, things ran fine. I was convinced that my problem HAD been hardware related. But then I purchased and installed TCS2.5, which put Acrobat Pro 9 Extended back on my system. Since then, I havent been able to distill a single file that's more than one page in length. They all crash FrameMaker (both FM8 and FM9) at the very first page, and I get the identical error messages I got on the old Windows desktop. As a test, I distilled several of these crashing files at a client site running plain old Acrobat Pro 9 and they ran without a hitch. So Has anyone else had similar problems? I havent seen Acrobat Pro 9 Extended problem reports on the web. On the other hand, Ive had identical (and major) problems on two entirely different systems. Can anyone shed some light? Many thanks, --Donna Reynolds ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: FrameMaker crashes and Acrobat Pro 9 Extended
Well, this is a fairly common problem... you should get some hits and diagnostics if your google fu is strong. But to summarize some of the top things to check: * You don't mention what OS you're running under Bootcamp. If it's XP, have you installed the MS hotfix for PostScript printers? Info at: http://blogs.adobe.com/techcomm/2008/07/hotfix_for_framemaker_1.html The fix is at: http://support.microsoft.com/kb/952909/en-us * Is the Acrobat logical printer set as your system default? * If the crash happens consistently on the same page, have you looked at that page for odd graphics or other anomolies? * If you have any content imported from Word or other programs, have you saved the .fm file as .mif, opened that, and saved it over the .fm to remove any hidden control characters? * Are you using SaveAsPDF from Frame? Is the behavior the same when you Print to the Adobe printer? Cheers, Art Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 On Wed, Aug 11, 2010 at 8:29 AM, reyno...@semicool.com wrote: First, let me apologize if this is a topic that has already been discussed. I’ve been on the road working out-of-state contracts for the better part of a year and I’m very out of the loop. That said… Short version: I’ve long had serious problems creating PDFs from within FrameMaker (and other apps), and I now think Acrobat Pro 9 Extended is the culprit. I’m wondering if anyone else has had the same experience or if I’m off base. Long version: I got my first Windows machine a few years ago and installed TCS1. Things went fine for about six months, then the PDF creation problems started. FrameMaker would crash every time I tried either to print to PDF or to distill to a .ps file. The workaround: keep fiddling until I could get a single page to distill. After that, I could usually get the entire document to distill. I now think the problems were introduced when I uninstalled Acrobat 3D (which shipped with TCS1) and installed Acrobat Pro 9 Extended. PDF generation from within FrameMaker remained a major problem for years. I blamed it on the hardware and a few weeks ago replaced the Windows desktop with a MacBook Pro and Bootcamp. I reinstalled TCS1 and again, things ran fine. I was convinced that my problem HAD been hardware related. But then I purchased and installed TCS2.5, which put Acrobat Pro 9 Extended back on my system. Since then, I haven’t been able to distill a single file that's more than one page in length. They all crash FrameMaker (both FM8 and FM9) at the very first page, and I get the identical error messages I got on the old Windows desktop. As a test, I distilled several of these crashing files at a client site running plain old Acrobat Pro 9 and they ran without a hitch. So… Has anyone else had similar problems? I haven’t seen Acrobat Pro 9 Extended problem reports on the web. On the other hand, I’ve had identical (and major) problems on two entirely different systems. Can anyone shed some light? Many thanks, --Donna Reynolds ___ You are currently subscribed to framers as art.campb...@gmail.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: FrameMaker crashes and Acrobat Pro 9 Extended
Update: I deinstalled Acrobat 9 Pro Extended and installed the trial version of Acrobat Pro 9. All crashes immediately disappear. Life is good. But I'm still wondering why Extended is such a disaster on any system I run. (Also hoping Adobe will permit me to trade Extended for regular Pro. It's a shame. There are LiveCycle Designer features in Extended I really need.) Following are excerpts from kind response from Art Campbell, as well as my replies... * You don't mention what OS you're running under Bootcamp. If it's XP, have you installed the MS hotfix for PostScript printers? Info at: http://blogs.adobe.com/techcomm/2008/07/hotfix_for_framemaker_1.html The fix is at: http://support.microsoft.com/kb/952909/en-us Yes, it is XP. I'll look into this hotfix. * Is the Acrobat logical printer set as your system default? Yes * If the crash happens consistently on the same page It happens on the first page of any multipage doc. * If you have any content imported from Word or other programs, have you saved the .fm file as .mif, opened that, and saved it over the .fm to remove any hidden control characters? No Word content. Just .eps vectors from Illustrator and some screenshots. Haven't saved to MIF lately, but tried that years ago when the problem first surfaced. No luck. * Are you using SaveAsPDF from Frame? Is the behavior the same when you Print to the Adobe printer? Yes. I tried every PDF generation approach available and the result is the same. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
FrameMaker crashes and Acrobat Pro 9 Extended
First, let me apologize if this is a topic that has already been discussed. I?ve been on the road working out-of-state contracts for the better part of a year and I?m very out of the loop. That said Short version: I?ve long had serious problems creating PDFs from within FrameMaker (and other apps), and I now think Acrobat Pro 9 Extended is the culprit. I?m wondering if anyone else has had the same experience or if I?m off base. Long version: I got my first Windows machine a few years ago and installed TCS1. Things went fine for about six months, then the PDF creation problems started. FrameMaker would crash every time I tried either to print to PDF or to distill to a .ps file. The workaround: keep fiddling until I could get a single page to distill. After that, I could usually get the entire document to distill. I now think the problems were introduced when I uninstalled Acrobat 3D (which shipped with TCS1) and installed Acrobat Pro 9 Extended. PDF generation from within FrameMaker remained a major problem for years. I blamed it on the hardware and a few weeks ago replaced the Windows desktop with a MacBook Pro and Bootcamp. I reinstalled TCS1 and again, things ran fine. I was convinced that my problem HAD been hardware related. But then I purchased and installed TCS2.5, which put Acrobat Pro 9 Extended back on my system. Since then, I haven?t been able to distill a single file that's more than one page in length. They all crash FrameMaker (both FM8 and FM9) at the very first page, and I get the identical error messages I got on the old Windows desktop. As a test, I distilled several of these crashing files at a client site running plain old Acrobat Pro 9 and they ran without a hitch. So Has anyone else had similar problems? I haven?t seen Acrobat Pro 9 Extended problem reports on the web. On the other hand, I?ve had identical (and major) problems on two entirely different systems. Can anyone shed some light? Many thanks, --Donna Reynolds
FrameMaker crashes and Acrobat Pro 9 Extended
Well, this is a fairly common problem... you should get some hits and diagnostics if your google fu is strong. But to summarize some of the top things to check: * You don't mention what OS you're running under Bootcamp. If it's XP, have you installed the MS hotfix for PostScript printers? Info at: http://blogs.adobe.com/techcomm/2008/07/hotfix_for_framemaker_1.html The fix is at: http://support.microsoft.com/kb/952909/en-us * Is the Acrobat logical printer set as your system default? * If the crash happens consistently on the same page, have you looked at that page for odd graphics or other anomolies? * If you have any content imported from Word or other programs, have you saved the .fm file as .mif, opened that, and saved it over the .fm to remove any hidden control characters? * Are you using SaveAsPDF from Frame? Is the behavior the same when you Print to the Adobe printer? Cheers, Art Art Campbell ? ? ? ? ? ? ? art.campbell at gmail.com ? "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? No disclaimers apply. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? DoD 358 On Wed, Aug 11, 2010 at 8:29 AM, wrote: > First, let me apologize if this is a topic that has already been > discussed. I?ve been on the road working out-of-state contracts for the > better part of a year and I?m very out of the loop. That said? > > Short version: I?ve long had serious problems creating PDFs from within > FrameMaker (and other apps), and I now think Acrobat Pro 9 Extended is the > culprit. I?m wondering if anyone else has had the same experience or if > I?m off base. > > Long version: I got my first Windows machine a few years ago and installed > TCS1. Things went fine for about six months, then the PDF creation > problems started. FrameMaker would crash every time I tried either to > print to PDF or to distill to a .ps file. The workaround: keep fiddling > until I could get a single page to distill. After that, I could usually > get the entire document to distill. > > I now think the problems were introduced when I uninstalled Acrobat 3D > (which shipped with TCS1) and installed Acrobat Pro 9 Extended. > > PDF generation from within FrameMaker remained a major problem for years. > I blamed it on the hardware and a few weeks ago replaced the Windows > desktop with a MacBook Pro and Bootcamp. I reinstalled TCS1 and again, > things ran fine. I was convinced that my problem HAD been hardware > related. > > But then I purchased and installed TCS2.5, which put Acrobat Pro 9 > Extended back on my system. Since then, I haven?t been able to distill a > single file that's more than one page in length. They all crash FrameMaker > (both FM8 and FM9) at the very first page, and I get the identical error > messages I got on the old Windows desktop. > > As a test, I distilled several of these crashing files at a client site > running plain old Acrobat Pro 9 and they ran without a hitch. So? > > Has anyone else had similar problems? I haven?t seen Acrobat Pro 9 > Extended problem reports on the web. On the other hand, I?ve had identical > (and major) problems on two entirely different systems. Can anyone shed > some light? > > Many thanks, > > ? --Donna Reynolds > ___ > > > You are currently subscribed to framers as art.campbell at gmail.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. >
FrameMaker crashes and Acrobat Pro 9 Extended
Update: I deinstalled Acrobat 9 Pro Extended and installed the trial version of Acrobat Pro 9. All crashes immediately disappear. Life is good. But I'm still wondering why Extended is such a disaster on any system I run. (Also hoping Adobe will permit me to "trade" Extended for regular Pro. It's a shame. There are LiveCycle Designer features in Extended I really need.) Following are excerpts from kind response from Art Campbell, as well as my replies... > * You don't mention what OS you're running under Bootcamp. If it's XP, > have you installed the MS hotfix for PostScript printers? Info at: > http://blogs.adobe.com/techcomm/2008/07/hotfix_for_framemaker_1.html > The fix is at: http://support.microsoft.com/kb/952909/en-us Yes, it is XP. I'll look into this hotfix. > * Is the Acrobat logical printer set as your system default? Yes > * If the crash happens consistently on the same page It happens on the first page of any multipage doc. > * If you have any content imported from Word or other programs, have > you saved the .fm file as .mif, opened that, and saved it over the .fm > to remove any hidden control characters? No Word content. Just .eps vectors from Illustrator and some screenshots. Haven't saved to MIF lately, but tried that years ago when the problem first surfaced. No luck. > * Are you using SaveAsPDF from Frame? Is the behavior the same when > you Print to the Adobe printer? Yes. I tried every PDF generation approach available and the result is the same.
