Re: Why we love Adobe Tech Support...
I don't think you're missing anything Greg, but the lesson learned, if anything, is that you need to look at your corrections. I'm going to assume this guy was learning the ropes... until it happens again. ;- ) Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 I support www.TheGrotonLine.com, hyperlocal news for Groton MA. On Tue, Aug 13, 2013 at 10:06 AM, Greg Albert greg.alb...@peergroup.comwrote: Am I missing something? I thought it was a humourous tale with no intended insult whatsoever. Isn't the * you just Pete trying to correct the thank yo for responding from his previous line? I thought it was just quirky timing that led to it looking like an insult. --Greg -Original Message- From: framers-boun...@lists.frameusers.com [mailto: framers-boun...@lists.frameusers.com] On Behalf Of Peter Hirons Sent: Tuesday, August 13, 2013 9:55 AM To: framers@lists.frameusers.com Subject: RE: Why we love Adobe Tech Support... After that incident he should have an enforced change of job. Anyone who can't cope with the pressures of the job that includes difficult customers (not that I'm saying Art was in anyway difficult) shouldn't be doing the job. --- Peter On 2013-08-12 20:28, Bethany Lee wrote: I want to know what happened after this. Did he transfer you or hang up on you? I think if I were Pete, and you said, Do I have a choice? I would have said, yeah, you can wait while I transfer you or you can quit this chat. It's your choice. J I think people doing chat help get a lot of crap from users of chat help. It's super easy to be rude to people who are on chat help and I bet they experience a lot of that every day. I think it takes a steel exterior to be able to do customer service of any kind, and chat service even more so. Maybe Pete doesn't have that steel exterior or maybe he's just been doing it too long and he needs a change of job. FROM: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] ON BEHALF OF Art Campbell SENT: Sunday, August 11, 2013 3:10 PM TO: FrameUsers List; Free Framers; tcs-users SUBJECT: Why we love Adobe Tech Support... The transcript of a chat session with Pete this afternoon. Back story: I'm looking for a download of Acrobat X, not the current version. And yes, I may have overstepped a wee bit when I asked Do I have a choice? but that doesn't detract from the cheery ending from Pete. :- ) info: One moment please while we route your chat to a representative. info: Thank you for contacting Adobe Sales. My name is Pete. How may I help you today? You: Art Pete: Hi, may I have your first name please? You: Hi, I'm looking for the download/installer for Acrobat X Pro You: Any idea of the URL? Pete: Just to know, did you already purchase the software? You: Yes, that's why I need the download. Pete: In that case, let me go ahead and transfer this chat to our Technical Support Team to help you with the download, alright. You: Do I have a choice? Pete: You need to contact our technical team for the download, alright. Pete: Let me transfer this chat, alright. Pete: I am sorry, did I lose you? You: No, Pete: Thank yo for responding. You: I'm waiting to be transferred -- I can't do it Pete: *you. You: and * you too, Cheers, Art Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 I support www.TheGrotonLine.com [1], hyperlocal news for Groton MA. Links: -- [1] http://www.TheGrotonLine.com ___ You are currently subscribed to framers as pe...@galley.ie. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/peter%40galley.ie Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as greg.alb...@peergroup.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/greg.albert%40peergroup.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as art.campb...@gmail.com
RE: Why we love Adobe Tech Support...
Greg Albert said: Am I missing something? I thought it was a humourous tale with no intended insult whatsoever. Isn't the * you just Pete trying to correct the thank yo for responding from his previous line? I thought it was just quirky timing that led to it looking like an insult. That is how I had originally thought of it too ... but then got confused by the ensuing different discussion here. :) Z ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
. RE: Why we love Adobe Tech Support..
Ian is almost certainly correct - the poor guy was probably trying to correct himself for misspelling you. Unfortunately it looked as if he was speaking' jive, yo, ... and then closing with a bleeped-out expletive. Hilarious, in fact - I almost spat out my tea over my monitor :) I strongly suggest that transcript be archived somewhere in an interweb Hall of Funnies. :) David Message: 10 Date: Tue, 13 Aug 2013 05:37:28 + From: Saunders, Ian isaund...@enghouse.com To: tcs-us...@googlegroups.com tcs-us...@googlegroups.com, Bethany Lee bethany@lakeshore.com Cc: FrameUsers List framers@lists.frameusers.com, Free Framers fram...@omsys.com Subject: RE: [TCS Users] Re: Why we love Adobe Tech Support... Message-ID: b49dbb005c8897428a129c9180e54dbf012030c...@corp-mail-001.edge.local Content-Type: text/plain; charset=utf-8 Am I missing something? I am assuming the asterisk is not your edit of a rude word. If so, the whole ?*you? business arose because Pete misspelled it as ?yo? in the previous chat line. He was correcting it. Regards Ian *** Confidentiality Notice: This e-mail, including any associated or attached files, is intended solely for the individual or entity to which it is addressed. This e-mail is confidential and may well also be legally privileged. If you have received it in error, you are on notice of its status. Please notify the sender immediately by reply e-mail and then delete this message from your system. Please do not copy it or use it for any purposes, or disclose its contents to any other person. This email comes from a division of the Invensys Group, owned by Invensys plc, which is a company registered in England and Wales with its registered office at 3rd Floor, 40 Grosvenor Place, London, SW1X 7AW (Registered number 166023). For a list of European legal entities within the Invensys Group, please select the Legal Entities link at invensys.com. You may contact Invensys plc on +44 (0)20 3155 1200 or e-mail recept...@invensys.com. This e-mail and any attachments thereto may be subject to the terms of any agreements between Invensys (and/or its subsidiaries and affiliates) and the recipient (and/or its subsidiaries and affiliates). ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
. RE: Why we love Adobe Tech Support..
Ian is almost certainly correct - the poor guy was probably trying to correct
himself for misspelling "you".
Unfortunately it looked as if he was speaking' jive, yo, ... and then closing
with a bleeped-out expletive.
Hilarious, in fact - I almost spat out my tea over my monitor :)
I strongly suggest that transcript be archived somewhere in an interweb Hall of
Funnies. :)
David
Message: 10
Date: Tue, 13 Aug 2013 05:37:28 +
From: "Saunders, Ian" <isaund...@enghouse.com>
To: "TCS-Users at googlegroups.com" , Bethany
Lee
Cc: FrameUsers List , Free Framers
Subject: RE: [TCS Users] Re: Why we love Adobe Tech Support...
Message-ID:
Content-Type: text/plain; charset="utf-8"
Am I missing something?
I am assuming the asterisk is not your edit of a rude word.
If so, the whole ?*you? business arose because Pete misspelled it as ?yo? in
the previous chat line. He was correcting it.
Regards
Ian
*** Confidentiality Notice: This e-mail, including any associated or attached
files, is intended solely for the individual or entity to which it is
addressed. This e-mail is confidential and may well also be legally privileged.
If you have received it in error, you are on notice of its status. Please
notify the sender immediately by reply e-mail and then delete this message from
your system. Please do not copy it or use it for any purposes, or disclose its
contents to any other person. This email comes from a division of the Invensys
Group, owned by Invensys plc, which is a company registered in England and
Wales with its registered office at 3rd Floor, 40 Grosvenor Place, London, SW1X
7AW (Registered number 166023). For a list of European legal entities within
the Invensys Group, please select the Legal Entities link at invensys.com.
You may contact Invensys plc on +44 (0)20 3155 1200 or e-mail reception at
invensys.com. This e-mail and any attachments thereto may be subject to the
terms of any agreements between Invensys (and/or its subsidiaries and
affiliates) and the recipient (and/or its subsidiaries and affiliates).
Re: Why we love Adobe Tech Support...
I guess you've tried the Adobe Licensing Repair Tool: http://www.adobe.com/support/contact/licensing.html I've found that Adobe's licensing is irritating - my latest episode was while upgrading an installation of Acrobat to the latest version. For anyone who has any Adobe products that insist on activation by internet only, I strongly recommend the software purchaser to contact Adobe Technical support tcs...@adobe.com supplying the required information [the software order number] so that Adobe can then provide a software license activation 'hack' that doesn't require the calling home to Adobe. // Simon BUCH -- M-AIS On 12/08/2013 19:31, Cheryl Dwyer wrote: Warning, warning... RANT Adobe's latest 'support trick' with me is to ALWAYS assume that any application within the TS6--that my company purchased for me and that I duly registered the serial number (along with the serial number for FrameMaker 11) within Adobe Tech Support--is, once again with each opening, STILL in its 'trial' stage. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Why we love Adobe Tech Support...
Wait until you drop off the one-year discount Creative Cloud and opt for a single application -- Photoshop. Dark licensing frontiers where no one at Adobe has apparently gone before... ;- ) Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 I support www.TheGrotonLine.com, hyperlocal news for Groton MA. On Tue, Aug 13, 2013 at 4:07 AM, Simon BUCH simon.b...@m-ais.com wrote: I guess you've tried the Adobe Licensing Repair Tool: http://www.adobe.com/support/contact/licensing.html I've found that Adobe's licensing is irritating - my latest episode was while upgrading an installation of Acrobat to the latest version. For anyone who has any Adobe products that insist on activation by internet only, I strongly recommend the software purchaser to contact Adobe Technical support tcs...@adobe.com tcs...@adobe.com supplying the required information [the software order number] so that Adobe can then provide a software license activation 'hack' that doesn't require the calling home to Adobe. // Simon BUCH -- M-AIS On 12/08/2013 19:31, Cheryl Dwyer wrote: Warning, warning... RANT Adobe's latest 'support trick' with me is to ALWAYS assume that any application within the TS6--that my company purchased for me and that I duly registered the serial number (along with the serial number for FrameMaker 11) within Adobe Tech Support--is, once again with each opening, STILL in its 'trial' stage. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Why we love Adobe Tech Support...
I want to know what happened after this. Did he transfer you or hang up on you? I think if I were Pete, and you said, Do I have a choice? I would have said, yeah, you can wait while I transfer you or you can quit this chat. It's your choice. :) I think people doing chat help get a lot of crap from users of chat help. It's super easy to be rude to people who are on chat help and I bet they experience a lot of that every day. I think it takes a steel exterior to be able to do customer service of any kind, and chat service even more so. Maybe Pete doesn't have that steel exterior or maybe he's just been doing it too long and he needs a change of job. From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Art Campbell Sent: Sunday, August 11, 2013 3:10 PM To: FrameUsers List; Free Framers; tcs-users Subject: Why we love Adobe Tech Support... The transcript of a chat session with Pete this afternoon. Back story: I'm looking for a download of Acrobat X, not the current version. And yes, I may have overstepped a wee bit when I asked Do I have a choice? but that doesn't detract from the cheery ending from Pete. :- ) info: One moment please while we route your chat to a representative. info: Thank you for contacting Adobe Sales. My name is Pete. How may I help you today? You: Art Pete: Hi, may I have your first name please? You: Hi, I'm looking for the download/installer for Acrobat X Pro You: Any idea of the URL? Pete: Just to know, did you already purchase the software? You: Yes, that's why I need the download. Pete: In that case, let me go ahead and transfer this chat to our Technical Support Team to help you with the download, alright. You: Do I have a choice? Pete: You need to contact our technical team for the download, alright. Pete: Let me transfer this chat, alright. Pete: I am sorry, did I lose you? You: No, Pete: Thank yo for responding. You: I'm waiting to be transferred -- I can't do it Pete: *you. You: and * you too, Cheers, Art Art Campbell art.campb...@gmail.commailto:art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 I support www.TheGrotonLine.comhttp://www.TheGrotonLine.com, hyperlocal news for Groton MA. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: [TCS Users] Re: Why we love Adobe Tech Support...
Am I missing something? I am assuming the asterisk is not your edit of a rude word. If so, the whole “*you” business arose because Pete misspelled it as “yo” in the previous chat line. He was correcting it. Regards Ian From: tcs-us...@googlegroups.com [mailto:tcs-us...@googlegroups.com] On Behalf Of Art Campbell Sent: 12 August 2013 22:00 To: Bethany Lee Cc: FrameUsers List; Free Framers; tcs-users Subject: [TCS Users] Re: Why we love Adobe Tech Support... He typed ^you and hit the transfer key at the same time. I did eventually get the link, which is well-hidden. Second support person was efficient, polite, and got the info promptly. Art Campbell art.campb...@gmail.commailto:art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 I support www.TheGrotonLine.comhttp://www.TheGrotonLine.com, hyperlocal news for Groton MA. On Mon, Aug 12, 2013 at 3:28 PM, Bethany Lee bethany@lakeshore.commailto:bethany@lakeshore.com wrote: I want to know what happened after this. Did he transfer you or hang up on you? I think if I were Pete, and you said, “Do I have a choice?” I would have said, “yeah, you can wait while I transfer you or you can quit this chat. It’s your choice. “ ☺ I think people doing chat help get a lot of crap from users of chat help. It’s super easy to be rude to people who are on chat help and I bet they experience a lot of that every day. I think it takes a steel exterior to be able to do customer service of any kind, and chat service even more so. Maybe Pete doesn’t have that steel exterior or maybe he’s just been doing it too long and he needs a change of job. From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com] On Behalf Of Art Campbell Sent: Sunday, August 11, 2013 3:10 PM To: FrameUsers List; Free Framers; tcs-users Subject: Why we love Adobe Tech Support... The transcript of a chat session with Pete this afternoon. Back story: I'm looking for a download of Acrobat X, not the current version. And yes, I may have overstepped a wee bit when I asked Do I have a choice? but that doesn't detract from the cheery ending from Pete. :- ) info: One moment please while we route your chat to a representative. info: Thank you for contacting Adobe Sales. My name is Pete. How may I help you today? You: Art Pete: Hi, may I have your first name please? You: Hi, I'm looking for the download/installer for Acrobat X Pro You: Any idea of the URL? Pete: Just to know, did you already purchase the software? You: Yes, that's why I need the download. Pete: In that case, let me go ahead and transfer this chat to our Technical Support Team to help you with the download, alright. You: Do I have a choice? Pete: You need to contact our technical team for the download, alright. Pete: Let me transfer this chat, alright. Pete: I am sorry, did I lose you? You: No, Pete: Thank yo for responding. You: I'm waiting to be transferred -- I can't do it Pete: *you. You: and * you too, Cheers, Art Art Campbell art.campb...@gmail.commailto:art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 I support www.TheGrotonLine.comhttp://www.TheGrotonLine.com, hyperlocal news for Groton MA. -- You received this message because you are subscribed to the Google Groups Technical Communications Suite Users group. To unsubscribe from this group and stop receiving emails from it, send an email to tcs-users+unsubscr...@googlegroups.commailto:tcs-users+unsubscr...@googlegroups.com. To post to this group, send email to tcs-us...@googlegroups.commailto:tcs-us...@googlegroups.com. Visit this group at http://groups.google.com/group/TCS-Users. For more options, visit https://groups.google.com/groups/opt_out. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Why we love Adobe Tech Support...
After that incident he should have an enforced change of job. Anyone who can't cope with the pressures of the job that includes difficult customers (not that I'm saying Art was in anyway difficult) shouldn't be doing the job. --- Peter On 2013-08-12 20:28, Bethany Lee wrote: I want to know what happened after this. Did he transfer you or hang up on you? I think if I were Pete, and you said, Do I have a choice? I would have said, yeah, you can wait while I transfer you or you can quit this chat. It's your choice. J I think people doing chat help get a lot of crap from users of chat help. It's super easy to be rude to people who are on chat help and I bet they experience a lot of that every day. I think it takes a steel exterior to be able to do customer service of any kind, and chat service even more so. Maybe Pete doesn't have that steel exterior or maybe he's just been doing it too long and he needs a change of job. FROM: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] ON BEHALF OF Art Campbell SENT: Sunday, August 11, 2013 3:10 PM TO: FrameUsers List; Free Framers; tcs-users SUBJECT: Why we love Adobe Tech Support... The transcript of a chat session with Pete this afternoon. Back story: I'm looking for a download of Acrobat X, not the current version. And yes, I may have overstepped a wee bit when I asked Do I have a choice? but that doesn't detract from the cheery ending from Pete. :- ) info: One moment please while we route your chat to a representative. info: Thank you for contacting Adobe Sales. My name is Pete. How may I help you today? You: Art Pete: Hi, may I have your first name please? You: Hi, I'm looking for the download/installer for Acrobat X Pro You: Any idea of the URL? Pete: Just to know, did you already purchase the software? You: Yes, that's why I need the download. Pete: In that case, let me go ahead and transfer this chat to our Technical Support Team to help you with the download, alright. You: Do I have a choice? Pete: You need to contact our technical team for the download, alright. Pete: Let me transfer this chat, alright. Pete: I am sorry, did I lose you? You: No, Pete: Thank yo for responding. You: I'm waiting to be transferred -- I can't do it Pete: *you. You: and * you too, Cheers, Art Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 I support www.TheGrotonLine.com [1], hyperlocal news for Groton MA. Links: -- [1] http://www.TheGrotonLine.com ___ You are currently subscribed to framers as pe...@galley.ie. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/peter%40galley.ie Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Why we love Adobe Tech Support...
Am I missing something? I thought it was a humourous tale with no intended insult whatsoever. Isn't the * you just Pete trying to correct the thank yo for responding from his previous line? I thought it was just quirky timing that led to it looking like an insult. --Greg -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Peter Hirons Sent: Tuesday, August 13, 2013 9:55 AM To: framers@lists.frameusers.com Subject: RE: Why we love Adobe Tech Support... After that incident he should have an enforced change of job. Anyone who can't cope with the pressures of the job that includes difficult customers (not that I'm saying Art was in anyway difficult) shouldn't be doing the job. --- Peter On 2013-08-12 20:28, Bethany Lee wrote: I want to know what happened after this. Did he transfer you or hang up on you? I think if I were Pete, and you said, Do I have a choice? I would have said, yeah, you can wait while I transfer you or you can quit this chat. It's your choice. J I think people doing chat help get a lot of crap from users of chat help. It's super easy to be rude to people who are on chat help and I bet they experience a lot of that every day. I think it takes a steel exterior to be able to do customer service of any kind, and chat service even more so. Maybe Pete doesn't have that steel exterior or maybe he's just been doing it too long and he needs a change of job. FROM: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] ON BEHALF OF Art Campbell SENT: Sunday, August 11, 2013 3:10 PM TO: FrameUsers List; Free Framers; tcs-users SUBJECT: Why we love Adobe Tech Support... The transcript of a chat session with Pete this afternoon. Back story: I'm looking for a download of Acrobat X, not the current version. And yes, I may have overstepped a wee bit when I asked Do I have a choice? but that doesn't detract from the cheery ending from Pete. :- ) info: One moment please while we route your chat to a representative. info: Thank you for contacting Adobe Sales. My name is Pete. How may I help you today? You: Art Pete: Hi, may I have your first name please? You: Hi, I'm looking for the download/installer for Acrobat X Pro You: Any idea of the URL? Pete: Just to know, did you already purchase the software? You: Yes, that's why I need the download. Pete: In that case, let me go ahead and transfer this chat to our Technical Support Team to help you with the download, alright. You: Do I have a choice? Pete: You need to contact our technical team for the download, alright. Pete: Let me transfer this chat, alright. Pete: I am sorry, did I lose you? You: No, Pete: Thank yo for responding. You: I'm waiting to be transferred -- I can't do it Pete: *you. You: and * you too, Cheers, Art Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 I support www.TheGrotonLine.com [1], hyperlocal news for Groton MA. Links: -- [1] http://www.TheGrotonLine.com ___ You are currently subscribed to framers as pe...@galley.ie. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/peter%40galley.ie Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as greg.alb...@peergroup.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/greg.albert%40peergroup.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Why we love Adobe Tech Support...
Art, I'm still trying to figure out what the point is of saying, Do I have a choice? and the ensuing insult. You're quick to hold the tech support specialist accountable for his gaffe but can you provide a rationale for insulting him first when he was doing nothing more than his job? It APPEARS that in order to get your download you needed to be transferred to someone else. By asking if you had a choice, did you mean you expected this particular support person to be ready to provide that service? If that was the case then you would have gotten to the point much more quickly by asking, I'm hoping that you could help me with the download yourself. It's easy to say, These people should have a thick skin and if they can't handle it they should get a different job. How about we include another should, that one being everyone should just be civil to each other. Tim From: framers-boun...@lists.frameusers.com [framers-boun...@lists.frameusers.com] on behalf of Art Campbell [art.campb...@gmail.com] Sent: Monday, August 12, 2013 2:00 PM To: Bethany Lee Cc: FrameUsers List; tcs-users; Free Framers Subject: Re: Why we love Adobe Tech Support... He typed ^you and hit the transfer key at the same time. I did eventually get the link, which is well-hidden. Second support person was efficient, polite, and got the info promptly. Art Campbell art.campb...@gmail.commailto:art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 I support www.TheGrotonLine.comhttp://www.TheGrotonLine.com, hyperlocal news for Groton MA. On Mon, Aug 12, 2013 at 3:28 PM, Bethany Lee bethany@lakeshore.commailto:bethany@lakeshore.com wrote: I want to know what happened after this. Did he transfer you or hang up on you? I think if I were Pete, and you said, “Do I have a choice?” I would have said, “yeah, you can wait while I transfer you or you can quit this chat. It’s your choice. “ :) I think people doing chat help get a lot of crap from users of chat help. It’s super easy to be rude to people who are on chat help and I bet they experience a lot of that every day. I think it takes a steel exterior to be able to do customer service of any kind, and chat service even more so. Maybe Pete doesn’t have that steel exterior or maybe he’s just been doing it too long and he needs a change of job. From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com] On Behalf Of Art Campbell Sent: Sunday, August 11, 2013 3:10 PM To: FrameUsers List; Free Framers; tcs-users Subject: Why we love Adobe Tech Support... The transcript of a chat session with Pete this afternoon. Back story: I'm looking for a download of Acrobat X, not the current version. And yes, I may have overstepped a wee bit when I asked Do I have a choice? but that doesn't detract from the cheery ending from Pete. :- ) info: One moment please while we route your chat to a representative. info: Thank you for contacting Adobe Sales. My name is Pete. How may I help you today? You: Art Pete: Hi, may I have your first name please? You: Hi, I'm looking for the download/installer for Acrobat X Pro You: Any idea of the URL? Pete: Just to know, did you already purchase the software? You: Yes, that's why I need the download. Pete: In that case, let me go ahead and transfer this chat to our Technical Support Team to help you with the download, alright. You: Do I have a choice? Pete: You need to contact our technical team for the download, alright. Pete: Let me transfer this chat, alright. Pete: I am sorry, did I lose you? You: No, Pete: Thank yo for responding. You: I'm waiting to be transferred -- I can't do it Pete: *you. You: and * you too, Cheers, Art Art Campbell art.campb...@gmail.commailto:art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 I support www.TheGrotonLine.comhttp://www.TheGrotonLine.com, hyperlocal news for Groton MA. CONFIDENTIALITY NOTICE: The information contained in this message may be privileged and/or confidential. If you are not the intended recipient, or responsible for delivering this message to the intended recipient, any review, forwarding, dissemination, distribution or copying of this communication or any attachment(s) is strictly prohibited. If you have received this message
[TCS Users] Re: Why we love Adobe Tech Support...
Am I missing something? I am assuming the asterisk is not your edit of a rude word. If so, the whole ?*you? business arose because Pete misspelled it as ?yo? in the previous chat line. He was correcting it. Regards Ian From: TCS-Users at googlegroups.com [mailto:tcs-us...@googlegroups.com] On Behalf Of Art Campbell Sent: 12 August 2013 22:00 To: Bethany Lee Cc: FrameUsers List; Free Framers; tcs-users Subject: [TCS Users] Re: Why we love Adobe Tech Support... He typed "^you" and hit the transfer key at the same time. I did eventually get the link, which is well-hidden. Second support person was efficient, polite, and got the info promptly. Art Campbell art.campbell at gmail.com<mailto:art.campbell at gmail.com> "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 I support www.TheGrotonLine.com<http://www.TheGrotonLine.com>, hyperlocal news for Groton MA. On Mon, Aug 12, 2013 at 3:28 PM, Bethany Lee mailto:bethany.lee at lakeshore.com>> wrote: I want to know what happened after this. Did he transfer you or hang up on you? I think if I were Pete, and you said, ?Do I have a choice?? I would have said, ?yeah, you can wait while I transfer you or you can quit this chat. It?s your choice. ? ? I think people doing chat help get a lot of crap from users of chat help. It?s super easy to be rude to people who are on chat help and I bet they experience a lot of that every day. I think it takes a steel exterior to be able to do customer service of any kind, and chat service even more so. Maybe Pete doesn?t have that steel exterior or maybe he?s just been doing it too long and he needs a change of job. From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com<mailto:framers-boun...@lists.frameusers.com>] On Behalf Of Art Campbell Sent: Sunday, August 11, 2013 3:10 PM To: FrameUsers List; Free Framers; tcs-users Subject: Why we love Adobe Tech Support... The transcript of a chat session with "Pete" this afternoon. Back story: I'm looking for a download of Acrobat X, not the current version. And yes, I may have overstepped a wee bit when I asked "Do I have a choice?" but that doesn't detract from the cheery ending from "Pete". :- ) info: One moment please while we route your chat to a representative. info: Thank you for contacting Adobe Sales. My name is Pete. How may I help you today? You: Art Pete: Hi, may I have your first name please? You: Hi, I'm looking for the download/installer for Acrobat X Pro You: Any idea of the URL? Pete: Just to know, did you already purchase the software? You: Yes, that's why I need the download. Pete: In that case, let me go ahead and transfer this chat to our Technical Support Team to help you with the download, alright. You: Do I have a choice? Pete: You need to contact our technical team for the download, alright. Pete: Let me transfer this chat, alright. Pete: I am sorry, did I lose you? You: No, Pete: Thank yo for responding. You: I'm waiting to be transferred -- I can't do it Pete: *you. You: and * you too, Cheers, Art Art Campbell art.campbell at gmail.com<mailto:art.campbell at gmail.com> "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 I support www.TheGrotonLine.com<http://www.TheGrotonLine.com>, hyperlocal news for Groton MA. -- You received this message because you are subscribed to the Google Groups "Technical Communications Suite Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to TCS-Users+unsubscribe at googlegroups.com<mailto:TCS-Users+unsubscribe at googlegroups.com>. To post to this group, send email to TCS-Users at googlegroups.com<mailto:TCS-Users at googlegroups.com>. Visit this group at http://groups.google.com/group/TCS-Users. For more options, visit https://groups.google.com/groups/opt_out. -- next part -- An HTML attachment was scrubbed... URL: <http://lists.frameusers.com/pipermail/framers/attachments/20130813/60e5c838/attachment.html>
RE: Why we love Adobe Tech Support...
Warning, warning... RANT Adobe's latest 'support trick' with me is to ALWAYS assume that any application within the TS6--that my company purchased for me and that I duly registered the serial number (along with the serial number for FrameMaker 11) within Adobe Tech Support--is, once again with each opening, STILL in its 'trial' stage. As such, it always requests that I register it with Adobe. After the third or fourth time of this nonsense, I contacted tech support. They 'fixed the problem'--for that day, at least--but the next time I tried to open another TS6 application, I was again prompted to register the serial number. I had the same thing happen with FM 11, which we purchased concurrently with TS6. FM finally accepted the fact that it IS a legally registered product, and, with the last two openings, the TS6 apps have finally seemed to be opening as they should. But ... it shouldn't take months of customer aggravation to achieve what should happen automatically with the initial registration. /RANT Ahhh, thanks, I feel much better now! ;-) Cheryl Dwyer Lead Tech Writer Industrial Medium Software, Inc. McLean, VA __ Message: 1 Date: Sun, 11 Aug 2013 15:09:34 -0400 From: Art Campbell art.campb...@gmail.com To: FrameUsers List framers@lists.frameusers.com, Free Framers fram...@omsys.com, tcs-users tcs-us...@googlegroups.com Subject: Why we love Adobe Tech Support... Message-ID: CAOW=e1fbosai9pagqsbqp5ap9az9obr+mpuq+qvpo8n2kse...@mail.gmail.com Content-Type: text/plain; charset=iso-8859-1 The transcript of a chat session with Pete this afternoon. Back story: I'm looking for a download of Acrobat X, not the current version. And yes, I may have overstepped a wee bit when I asked Do I have a choice? but that doesn't detract from the cheery ending from Pete. :- ) info: One moment please while we route your chat to a representative. info: Thank you for contacting Adobe Sales. My name is Pete. How may I help you today? You: Art Pete: Hi, may I have your first name please? You: Hi, I'm looking for the download/installer for Acrobat X Pro You: Any idea of the URL? Pete: Just to know, did you already purchase the software? You: Yes, that's why I need the download. Pete: In that case, let me go ahead and transfer this chat to our Technical Support Team to help you with the download, alright. You: Do I have a choice? Pete: You need to contact our technical team for the download, alright. Pete: Let me transfer this chat, alright. Pete: I am sorry, did I lose you? You: No, Pete: Thank yo for responding. You: I'm waiting to be transferred -- I can't do it Pete: *you. You: and * you too, Cheers, Art Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 I support www.TheGrotonLine.com, hyperlocal news for Groton MA. -- next part -- An HTML attachment was scrubbed... URL: http://lists.frameusers.com/pipermail/framers/attachments/20130811/5bf43b87 /attachment-0001.html -- ___ You are currently subscribed to framers. To unsubscribe send a blank email to http://lists.frameusers.com/mailman/listinfo/framers Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. End of framers Digest, Vol 94, Issue 11 *** ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Why we love Adobe Tech Support...
He typed ^you and hit the transfer key at the same time. I did eventually get the link, which is well-hidden. Second support person was efficient, polite, and got the info promptly. Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 I support www.TheGrotonLine.com, hyperlocal news for Groton MA. On Mon, Aug 12, 2013 at 3:28 PM, Bethany Lee bethany@lakeshore.comwrote: I want to know what happened after this. Did he transfer you or hang up on you? I think if I were Pete, and you said, “Do I have a choice?” I would have said, “yeah, you can wait while I transfer you or you can quit this chat. It’s your choice. “ J I think people doing chat help get a lot of crap from users of chat help. It’s super easy to be rude to people who are on chat help and I bet they experience a lot of that every day. I think it takes a steel exterior to be able to do customer service of any kind, and chat service even more so. Maybe Pete doesn’t have that steel exterior or maybe he’s just been doing it too long and he needs a change of job. ** ** *From:* framers-boun...@lists.frameusers.com [mailto: framers-boun...@lists.frameusers.com] *On Behalf Of *Art Campbell *Sent:* Sunday, August 11, 2013 3:10 PM *To:* FrameUsers List; Free Framers; tcs-users *Subject:* Why we love Adobe Tech Support... ** ** The transcript of a chat session with Pete this afternoon. Back story: I'm looking for a download of Acrobat X, not the current version. And yes, I may have overstepped a wee bit when I asked Do I have a choice? but that doesn't detract from the cheery ending from Pete. :- ) info: One moment please while we route your chat to a representative. info: Thank you for contacting Adobe Sales. My name is Pete. How may I help you today? You: Art Pete: Hi, may I have your first name please? You: Hi, I'm looking for the download/installer for Acrobat X Pro You: Any idea of the URL? Pete: Just to know, did you already purchase the software? You: Yes, that's why I need the download. Pete: In that case, let me go ahead and transfer this chat to our Technical Support Team to help you with the download, alright. You: Do I have a choice? Pete: You need to contact our technical team for the download, alright. Pete: Let me transfer this chat, alright. Pete: I am sorry, did I lose you? You: No, Pete: Thank yo for responding. You: I'm waiting to be transferred -- I can't do it Pete: *you. You: and * you too, Cheers, Art Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 I support www.TheGrotonLine.com, hyperlocal news for Groton MA. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Why we love Adobe Tech Support...
You're absolutely right, Craig--I meant CS6--I'm working from home today and the box is in my office. Too much ranting around, I'm sure... At least it all seems to be working okay now! Cheryl -Original Message- From: Craig Ede [mailto:craig...@hotmail.com] Sent: Monday, August 12, 2013 5:30 PM To: 'Cheryl Dwyer' Subject: RE: Why we love Adobe Tech Support... TS4 is the current version. CS6 is the Creative Suite last numbered version before they went to the cloud. Craig -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Cheryl Dwyer Sent: Monday, August 12, 2013 2:31 PM To: framers@lists.frameusers.com; art.campb...@gmail.com Subject: RE: Why we love Adobe Tech Support... Warning, warning... RANT Adobe's latest 'support trick' with me is to ALWAYS assume that any application within the TS6--that my company purchased for me and that I duly registered the serial number (along with the serial number for FrameMaker 11) within Adobe Tech Support--is, once again with each opening, STILL in its 'trial' stage. As such, it always requests that I register it with Adobe. After the third or fourth time of this nonsense, I contacted tech support. They 'fixed the problem'--for that day, at least--but the next time I tried to open another TS6 application, I was again prompted to register the serial number. I had the same thing happen with FM 11, which we purchased concurrently with TS6. FM finally accepted the fact that it IS a legally registered product, and, with the last two openings, the TS6 apps have finally seemed to be opening as they should. But ... it shouldn't take months of customer aggravation to achieve what should happen automatically with the initial registration. /RANT Ahhh, thanks, I feel much better now! ;-) Cheryl Dwyer Lead Tech Writer Industrial Medium Software, Inc. McLean, VA __ Message: 1 Date: Sun, 11 Aug 2013 15:09:34 -0400 From: Art Campbell art.campb...@gmail.com To: FrameUsers List framers@lists.frameusers.com, Free Framers fram...@omsys.com, tcs-users tcs-us...@googlegroups.com Subject: Why we love Adobe Tech Support... Message-ID: CAOW=e1fbosai9pagqsbqp5ap9az9obr+mpuq+qvpo8n2kse...@mail.gmail.com Content-Type: text/plain; charset=iso-8859-1 The transcript of a chat session with Pete this afternoon. Back story: I'm looking for a download of Acrobat X, not the current version. And yes, I may have overstepped a wee bit when I asked Do I have a choice? but that doesn't detract from the cheery ending from Pete. :- ) info: One moment please while we route your chat to a representative. info: Thank you for contacting Adobe Sales. My name is Pete. How may I help you today? You: Art Pete: Hi, may I have your first name please? You: Hi, I'm looking for the download/installer for Acrobat X Pro You: Any idea of the URL? Pete: Just to know, did you already purchase the software? You: Yes, that's why I need the download. Pete: In that case, let me go ahead and transfer this chat to our Technical Support Team to help you with the download, alright. You: Do I have a choice? Pete: You need to contact our technical team for the download, alright. Pete: Let me transfer this chat, alright. Pete: I am sorry, did I lose you? You: No, Pete: Thank yo for responding. You: I'm waiting to be transferred -- I can't do it Pete: *you. You: and * you too, Cheers, Art Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 I support www.TheGrotonLine.com, hyperlocal news for Groton MA. -- next part -- An HTML attachment was scrubbed... URL: http://lists.frameusers.com/pipermail/framers/attachments/20130811/5bf43b87 /attachment-0001.html -- ___ You are currently subscribed to framers. To unsubscribe send a blank email to http://lists.frameusers.com/mailman/listinfo/framers Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. End of framers Digest, Vol 94, Issue 11 *** ___ You are currently subscribed to framers as craig...@hotmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/craigede%40hotmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send
