Re: Acrobat / FrameMaker conflicts during install
I think the question that remains, is when will the two applications become more aware of each other so that you needn't have to worry? That FM doesn't ask to install distiller if an Acrobat installation is found and that Acrobat fixes a FM distiller only install if a FM installation is found? On 12/13/07, Dov Isaacs <[EMAIL PROTECTED]> wrote: > With any recent version of both FrameMaker and Acrobat > there is absolutely NO reason to install one or another > first. What is true is that if you have or plan to have > the full Acrobat package (Standard, Pro, or 3D) installed, > as Joel advises, DO NOT install either the "PDF add-on thing" > or the "Distiller-only package" (FrameMaker 7.2 and earlier). > >- Dov ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Acrobat / FrameMaker conflicts during install
I think the question that remains, is when will the two applications become more aware of each other so that you needn't have to worry? That FM doesn't ask to install distiller if an Acrobat installation is found and that Acrobat fixes a FM distiller only install if a FM installation is found? On 12/13/07, Dov Isaacs wrote: > With any recent version of both FrameMaker and Acrobat > there is absolutely NO reason to install one or another > first. What is true is that if you have or plan to have > the full Acrobat package (Standard, Pro, or 3D) installed, > as Joel advises, DO NOT install either the "PDF add-on thing" > or the "Distiller-only package" (FrameMaker 7.2 and earlier). > >- Dov
RE: Acrobat / FrameMaker conflicts during install
With any recent version of both FrameMaker and Acrobat there is absolutely NO reason to install one or another first. What is true is that if you have or plan to have the full Acrobat package (Standard, Pro, or 3D) installed, as Joel advises, DO NOT install either the "PDF add-on thing" or the "Distiller-only package" (FrameMaker 7.2 and earlier). - Dov > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Joel Wilhelm > Sent: Thursday, December 13, 2007 12:10 PM > Cc: framers@lists.frameusers.com > Subject: Re: Acrobat / FrameMaker conflicts during install > > A word of advice: install Acrobat *after* Frame and DO NOT install the Frame > PDF add-on thing. > > JW > > On Dec 13, 2007 2:25 PM, Dov Isaacs <[EMAIL PROTECTED]> wrote: > > > (1) In fact, there is still free phone support for software > > installation problems. > > > > (2) Very likely, your Acrobat installation problems have to do > > someone attempting to uninstall old versions by simply wiping > > out files as opposed to going to the Control Panel and properly > > uninstalling the software. Although the files are gone, the > > many and various Windows registry entries used by those older > > versions of Acrobat are still there to haunt you. > > > > (3) I don't think you inherited a "terminal" but rather a computer > > system. When receiving such an "inheritance," I would normally > > advise that the best course of action is to wipe the system down > > to bare metal, reinstalling the operating system, drivers, all > > applications, fonts, etc. Otherwise, you don't really know what > > you've got and some doggy droppings from the past may byte you when > > you least expect it! > > > >- Dov > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of > > > [EMAIL PROTECTED] > > > Sent: Thursday, December 13, 2007 6:36 AM > > > To: framers@lists.frameusers.com > > > Subject: Acrobat / FrameMaker conflicts during install > > > > > > My client company just went ahead and bit the bullet and forked out > > around $800 or so for FrameMaker > > > 8.0. (Does this mean that Frame 9.0 will be $900, Frame 10.0 will be > > $1,000, etc, etc?). We also > > > bought Acrobat Professional 8.0 as well. > > > > > > I want to do a "clean" installation but before I do, I have some > > concerns because of what is on the > > > terminal that I "inherited" (with Windows XP Office and the service > > packs, etc.). > > > > > > It already has on it the folders (and their subfolders) - but NOT the > > executable application files - > > > for Acrobat 6.0 and 7.0. > > > > > > Without the executable files, I can't do an uninstall via Control > > Panel. So apparently, my only option > > > is to simply do what you're NOT supposed to do - just delete the > > Acrobat 6.0 and 7.0 folders. Ooh, but > > > that grates on me because I fear that bits and pieces of either or > > both Acrobats are already strewn > > > hither and thither throughout the Windows XP operating system and will > > cause problems later on down > > > the line. Or not. > > > > > > (Remember the good old days, when a program was all in one folder, I > > mean "directory"? Hah! We'll > > > never see THAT stuff again.) > > > > > > I already found out the hard way how nice and courteous (NOT!!) one > > Acrobat program is to another > > > after first installing FrameMaker 8.0 (along with its PDFMaker > > feature) and then NOT being able to > > > install Acrobat 8.0 afterwards. (I kept getting a message after the > > Acrobat 8.0 setup procedure was > > > well into progress that "Setup has detected that you already have a > > more functional product installed. > > > Setup will now terminate.") > > > > > > So I uninstalled FM8.0 and its plug-ins and the Acrobat 8.0 install > > moved along much further than > > > before (I had to cancel it, however, until my IT guy gets in here with > > the serial number). > > > > > > So with FM8.0 and Acrobat8.0 currently off the drive, what to do about > > the previously installed > > > Acrobat 6.0 and 7.0 folders in light of their missing executable > > application files. > > > > > > Just delete them and proceed with the Acrobat 8.0 and then FM 8.0
Acrobat / FrameMaker conflicts during install
With any recent version of both FrameMaker and Acrobat there is absolutely NO reason to install one or another first. What is true is that if you have or plan to have the full Acrobat package (Standard, Pro, or 3D) installed, as Joel advises, DO NOT install either the "PDF add-on thing" or the "Distiller-only package" (FrameMaker 7.2 and earlier). - Dov > -Original Message- > From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of > Joel Wilhelm > Sent: Thursday, December 13, 2007 12:10 PM > Cc: framers at lists.frameusers.com > Subject: Re: Acrobat / FrameMaker conflicts during install > > A word of advice: install Acrobat *after* Frame and DO NOT install the Frame > PDF add-on thing. > > JW > > On Dec 13, 2007 2:25 PM, Dov Isaacs wrote: > > > (1) In fact, there is still free phone support for software > > installation problems. > > > > (2) Very likely, your Acrobat installation problems have to do > > someone attempting to uninstall old versions by simply wiping > > out files as opposed to going to the Control Panel and properly > > uninstalling the software. Although the files are gone, the > > many and various Windows registry entries used by those older > > versions of Acrobat are still there to haunt you. > > > > (3) I don't think you inherited a "terminal" but rather a computer > > system. When receiving such an "inheritance," I would normally > > advise that the best course of action is to wipe the system down > > to bare metal, reinstalling the operating system, drivers, all > > applications, fonts, etc. Otherwise, you don't really know what > > you've got and some doggy droppings from the past may byte you when > > you least expect it! > > > >- Dov > > > > > -Original Message- > > > From: framers-bounces at lists.frameusers.com > > [mailto:framers-bounces at lists.frameusers.com] On Behalf Of > > > poshedly at bellsouth.net > > > Sent: Thursday, December 13, 2007 6:36 AM > > > To: framers at lists.frameusers.com > > > Subject: Acrobat / FrameMaker conflicts during install > > > > > > My client company just went ahead and bit the bullet and forked out > > around $800 or so for FrameMaker > > > 8.0. (Does this mean that Frame 9.0 will be $900, Frame 10.0 will be > > $1,000, etc, etc?). We also > > > bought Acrobat Professional 8.0 as well. > > > > > > I want to do a "clean" installation but before I do, I have some > > concerns because of what is on the > > > terminal that I "inherited" (with Windows XP Office and the service > > packs, etc.). > > > > > > It already has on it the folders (and their subfolders) - but NOT the > > executable application files - > > > for Acrobat 6.0 and 7.0. > > > > > > Without the executable files, I can't do an uninstall via Control > > Panel. So apparently, my only option > > > is to simply do what you're NOT supposed to do - just delete the > > Acrobat 6.0 and 7.0 folders. Ooh, but > > > that grates on me because I fear that bits and pieces of either or > > both Acrobats are already strewn > > > hither and thither throughout the Windows XP operating system and will > > cause problems later on down > > > the line. Or not. > > > > > > (Remember the good old days, when a program was all in one folder, I > > mean "directory"? Hah! We'll > > > never see THAT stuff again.) > > > > > > I already found out the hard way how nice and courteous (NOT!!) one > > Acrobat program is to another > > > after first installing FrameMaker 8.0 (along with its PDFMaker > > feature) and then NOT being able to > > > install Acrobat 8.0 afterwards. (I kept getting a message after the > > Acrobat 8.0 setup procedure was > > > well into progress that "Setup has detected that you already have a > > more functional product installed. > > > Setup will now terminate.") > > > > > > So I uninstalled FM8.0 and its plug-ins and the Acrobat 8.0 install > > moved along much further than > > > before (I had to cancel it, however, until my IT guy gets in here with > > the serial number). > > > > > > So with FM8.0 and Acrobat8.0 currently off the drive, what to do about > > the previously installed > > > Acrobat 6.0 and 7.0 folders in light of their missing executable > > application files. > >
Re: Acrobat / FrameMaker conflicts during install
A word of advice: install Acrobat *after* Frame and DO NOT install the Frame PDF add-on thing. JW On Dec 13, 2007 2:25 PM, Dov Isaacs <[EMAIL PROTECTED]> wrote: > (1) In fact, there is still free phone support for software > installation problems. > > (2) Very likely, your Acrobat installation problems have to do > someone attempting to uninstall old versions by simply wiping > out files as opposed to going to the Control Panel and properly > uninstalling the software. Although the files are gone, the > many and various Windows registry entries used by those older > versions of Acrobat are still there to haunt you. > > (3) I don't think you inherited a "terminal" but rather a computer > system. When receiving such an "inheritance," I would normally > advise that the best course of action is to wipe the system down > to bare metal, reinstalling the operating system, drivers, all > applications, fonts, etc. Otherwise, you don't really know what > you've got and some doggy droppings from the past may byte you when > you least expect it! > >- Dov > > > -Original Message- > > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > > [EMAIL PROTECTED] > > Sent: Thursday, December 13, 2007 6:36 AM > > To: framers@lists.frameusers.com > > Subject: Acrobat / FrameMaker conflicts during install > > > > My client company just went ahead and bit the bullet and forked out > around $800 or so for FrameMaker > > 8.0. (Does this mean that Frame 9.0 will be $900, Frame 10.0 will be > $1,000, etc, etc?). We also > > bought Acrobat Professional 8.0 as well. > > > > I want to do a "clean" installation but before I do, I have some > concerns because of what is on the > > terminal that I "inherited" (with Windows XP Office and the service > packs, etc.). > > > > It already has on it the folders (and their subfolders) - but NOT the > executable application files - > > for Acrobat 6.0 and 7.0. > > > > Without the executable files, I can't do an uninstall via Control > Panel. So apparently, my only option > > is to simply do what you're NOT supposed to do - just delete the > Acrobat 6.0 and 7.0 folders. Ooh, but > > that grates on me because I fear that bits and pieces of either or > both Acrobats are already strewn > > hither and thither throughout the Windows XP operating system and will > cause problems later on down > > the line. Or not. > > > > (Remember the good old days, when a program was all in one folder, I > mean "directory"? Hah! We'll > > never see THAT stuff again.) > > > > I already found out the hard way how nice and courteous (NOT!!) one > Acrobat program is to another > > after first installing FrameMaker 8.0 (along with its PDFMaker > feature) and then NOT being able to > > install Acrobat 8.0 afterwards. (I kept getting a message after the > Acrobat 8.0 setup procedure was > > well into progress that "Setup has detected that you already have a > more functional product installed. > > Setup will now terminate.") > > > > So I uninstalled FM8.0 and its plug-ins and the Acrobat 8.0 install > moved along much further than > > before (I had to cancel it, however, until my IT guy gets in here with > the serial number). > > > > So with FM8.0 and Acrobat8.0 currently off the drive, what to do about > the previously installed > > Acrobat 6.0 and 7.0 folders in light of their missing executable > application files. > > > > Just delete them and proceed with the Acrobat 8.0 and then FM 8.0 > installations? > > > > BTW, the Adobe docs really play up the purchased support plans (even > for "defective products"), > > leading me to believe that free telephone support for initial setup is > no more. But somewhere, I did > > find that there apparently is 90-day free phone support for initial > setup problems. > > > > Am I correct on this? > > > > -- Ken in Atlanta > ___ > > > You are currently subscribed to Framers as [EMAIL PROTECTED] > > Send list messages to [EMAIL PROTECTED] > > To unsubscribe send a blank email to > [EMAIL PROTECTED] > or visit > http://lists.frameusers.com/mailman/options/framers/eleysium%40gmail.com > > Send administrative questions to [EMAIL PROTECTED] Visit > http://www.frameusers.com/ for more resources and info. > ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Acrobat / FrameMaker conflicts during install
A word of advice: install Acrobat *after* Frame and DO NOT install the Frame PDF add-on thing. JW On Dec 13, 2007 2:25 PM, Dov Isaacs wrote: > (1) In fact, there is still free phone support for software > installation problems. > > (2) Very likely, your Acrobat installation problems have to do > someone attempting to uninstall old versions by simply wiping > out files as opposed to going to the Control Panel and properly > uninstalling the software. Although the files are gone, the > many and various Windows registry entries used by those older > versions of Acrobat are still there to haunt you. > > (3) I don't think you inherited a "terminal" but rather a computer > system. When receiving such an "inheritance," I would normally > advise that the best course of action is to wipe the system down > to bare metal, reinstalling the operating system, drivers, all > applications, fonts, etc. Otherwise, you don't really know what > you've got and some doggy droppings from the past may byte you when > you least expect it! > >- Dov > > > -Original Message- > > From: framers-bounces at lists.frameusers.com > [mailto:framers-bounces at lists.frameusers.com] On Behalf Of > > poshedly at bellsouth.net > > Sent: Thursday, December 13, 2007 6:36 AM > > To: framers at lists.frameusers.com > > Subject: Acrobat / FrameMaker conflicts during install > > > > My client company just went ahead and bit the bullet and forked out > around $800 or so for FrameMaker > > 8.0. (Does this mean that Frame 9.0 will be $900, Frame 10.0 will be > $1,000, etc, etc?). We also > > bought Acrobat Professional 8.0 as well. > > > > I want to do a "clean" installation but before I do, I have some > concerns because of what is on the > > terminal that I "inherited" (with Windows XP Office and the service > packs, etc.). > > > > It already has on it the folders (and their subfolders) - but NOT the > executable application files - > > for Acrobat 6.0 and 7.0. > > > > Without the executable files, I can't do an uninstall via Control > Panel. So apparently, my only option > > is to simply do what you're NOT supposed to do - just delete the > Acrobat 6.0 and 7.0 folders. Ooh, but > > that grates on me because I fear that bits and pieces of either or > both Acrobats are already strewn > > hither and thither throughout the Windows XP operating system and will > cause problems later on down > > the line. Or not. > > > > (Remember the good old days, when a program was all in one folder, I > mean "directory"? Hah! We'll > > never see THAT stuff again.) > > > > I already found out the hard way how nice and courteous (NOT!!) one > Acrobat program is to another > > after first installing FrameMaker 8.0 (along with its PDFMaker > feature) and then NOT being able to > > install Acrobat 8.0 afterwards. (I kept getting a message after the > Acrobat 8.0 setup procedure was > > well into progress that "Setup has detected that you already have a > more functional product installed. > > Setup will now terminate.") > > > > So I uninstalled FM8.0 and its plug-ins and the Acrobat 8.0 install > moved along much further than > > before (I had to cancel it, however, until my IT guy gets in here with > the serial number). > > > > So with FM8.0 and Acrobat8.0 currently off the drive, what to do about > the previously installed > > Acrobat 6.0 and 7.0 folders in light of their missing executable > application files. > > > > Just delete them and proceed with the Acrobat 8.0 and then FM 8.0 > installations? > > > > BTW, the Adobe docs really play up the purchased support plans (even > for "defective products"), > > leading me to believe that free telephone support for initial setup is > no more. But somewhere, I did > > find that there apparently is 90-day free phone support for initial > setup problems. > > > > Am I correct on this? > > > > -- Ken in Atlanta > ___ > > > You are currently subscribed to Framers as eleysium at gmail.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/eleysium%40gmail.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. >
Acrobat / FrameMaker conflicts during install
My client company just went ahead and bit the bullet and forked out around $800 or so for FrameMaker 8.0. (Does this mean that Frame 9.0 will be $900, Frame 10.0 will be $1,000, etc, etc?). We also bought Acrobat Professional 8.0 as well. I want to do a ?clean? installation but before I do, I have some concerns because of what is on the terminal that I ?inherited? (with Windows XP Office and the service packs, etc.). It already has on it the folders (and their subfolders) ? but NOT the executable application files ? for Acrobat 6.0 and 7.0. Without the executable files, I can?t do an uninstall via Control Panel. So apparently, my only option is to simply do what you?re NOT supposed to do ? just delete the Acrobat 6.0 and 7.0 folders. Ooh, but that grates on me because I fear that bits and pieces of either or both Acrobats are already strewn hither and thither throughout the Windows XP operating system and will cause problems later on down the line. Or not. (Remember the good old days, when a program was all in one folder, I mean ?directory?? Hah! We?ll never see THAT stuff again.) I already found out the hard way how nice and courteous (NOT!!) one Acrobat program is to another after first installing FrameMaker 8.0 (along with its PDFMaker feature) and then NOT being able to install Acrobat 8.0 afterwards. (I kept getting a message after the Acrobat 8.0 setup procedure was well into progress that ?Setup has detected that you already have a more functional product installed. Setup will now terminate.?) So I uninstalled FM8.0 and its plug-ins and the Acrobat 8.0 install moved along much further than before (I had to cancel it, however, until my IT guy gets in here with the serial number). So with FM8.0 and Acrobat8.0 currently off the drive, what to do about the previously installed Acrobat 6.0 and 7.0 folders in light of their missing executable application files. Just delete them and proceed with the Acrobat 8.0 and then FM 8.0 installations? BTW, the Adobe docs really play up the purchased support plans (even for ?defective products?), leading me to believe that free telephone support for initial setup is no more. But somewhere, I did find that there apparently is 90-day free phone support for initial setup problems. Am I correct on this? -- Ken in Atlanta
RE: Acrobat / FrameMaker conflicts during install
(1) In fact, there is still free phone support for software installation problems. (2) Very likely, your Acrobat installation problems have to do someone attempting to uninstall old versions by simply wiping out files as opposed to going to the Control Panel and properly uninstalling the software. Although the files are gone, the many and various Windows registry entries used by those older versions of Acrobat are still there to haunt you. (3) I don't think you inherited a "terminal" but rather a computer system. When receiving such an "inheritance," I would normally advise that the best course of action is to wipe the system down to bare metal, reinstalling the operating system, drivers, all applications, fonts, etc. Otherwise, you don't really know what you've got and some doggy droppings from the past may byte you when you least expect it! - Dov > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > [EMAIL PROTECTED] > Sent: Thursday, December 13, 2007 6:36 AM > To: framers@lists.frameusers.com > Subject: Acrobat / FrameMaker conflicts during install > > My client company just went ahead and bit the bullet and forked out around $800 or so for FrameMaker > 8.0. (Does this mean that Frame 9.0 will be $900, Frame 10.0 will be $1,000, etc, etc?). We also > bought Acrobat Professional 8.0 as well. > > I want to do a "clean" installation but before I do, I have some concerns because of what is on the > terminal that I "inherited" (with Windows XP Office and the service packs, etc.). > > It already has on it the folders (and their subfolders) - but NOT the executable application files - > for Acrobat 6.0 and 7.0. > > Without the executable files, I can't do an uninstall via Control Panel. So apparently, my only option > is to simply do what you're NOT supposed to do - just delete the Acrobat 6.0 and 7.0 folders. Ooh, but > that grates on me because I fear that bits and pieces of either or both Acrobats are already strewn > hither and thither throughout the Windows XP operating system and will cause problems later on down > the line. Or not. > > (Remember the good old days, when a program was all in one folder, I mean "directory"? Hah! We'll > never see THAT stuff again.) > > I already found out the hard way how nice and courteous (NOT!!) one Acrobat program is to another > after first installing FrameMaker 8.0 (along with its PDFMaker feature) and then NOT being able to > install Acrobat 8.0 afterwards. (I kept getting a message after the Acrobat 8.0 setup procedure was > well into progress that "Setup has detected that you already have a more functional product installed. > Setup will now terminate.") > > So I uninstalled FM8.0 and its plug-ins and the Acrobat 8.0 install moved along much further than > before (I had to cancel it, however, until my IT guy gets in here with the serial number). > > So with FM8.0 and Acrobat8.0 currently off the drive, what to do about the previously installed > Acrobat 6.0 and 7.0 folders in light of their missing executable application files. > > Just delete them and proceed with the Acrobat 8.0 and then FM 8.0 installations? > > BTW, the Adobe docs really play up the purchased support plans (even for "defective products"), > leading me to believe that free telephone support for initial setup is no more. But somewhere, I did > find that there apparently is 90-day free phone support for initial setup problems. > > Am I correct on this? > > -- Ken in Atlanta ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Acrobat / FrameMaker conflicts during install
(1) In fact, there is still free phone support for software installation problems. (2) Very likely, your Acrobat installation problems have to do someone attempting to uninstall old versions by simply wiping out files as opposed to going to the Control Panel and properly uninstalling the software. Although the files are gone, the many and various Windows registry entries used by those older versions of Acrobat are still there to haunt you. (3) I don't think you inherited a "terminal" but rather a computer system. When receiving such an "inheritance," I would normally advise that the best course of action is to wipe the system down to bare metal, reinstalling the operating system, drivers, all applications, fonts, etc. Otherwise, you don't really know what you've got and some doggy droppings from the past may byte you when you least expect it! - Dov > -Original Message- > From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of > poshedly at bellsouth.net > Sent: Thursday, December 13, 2007 6:36 AM > To: framers at lists.frameusers.com > Subject: Acrobat / FrameMaker conflicts during install > > My client company just went ahead and bit the bullet and forked out around $800 or so for FrameMaker > 8.0. (Does this mean that Frame 9.0 will be $900, Frame 10.0 will be $1,000, etc, etc?). We also > bought Acrobat Professional 8.0 as well. > > I want to do a "clean" installation but before I do, I have some concerns because of what is on the > terminal that I "inherited" (with Windows XP Office and the service packs, etc.). > > It already has on it the folders (and their subfolders) - but NOT the executable application files - > for Acrobat 6.0 and 7.0. > > Without the executable files, I can't do an uninstall via Control Panel. So apparently, my only option > is to simply do what you're NOT supposed to do - just delete the Acrobat 6.0 and 7.0 folders. Ooh, but > that grates on me because I fear that bits and pieces of either or both Acrobats are already strewn > hither and thither throughout the Windows XP operating system and will cause problems later on down > the line. Or not. > > (Remember the good old days, when a program was all in one folder, I mean "directory"? Hah! We'll > never see THAT stuff again.) > > I already found out the hard way how nice and courteous (NOT!!) one Acrobat program is to another > after first installing FrameMaker 8.0 (along with its PDFMaker feature) and then NOT being able to > install Acrobat 8.0 afterwards. (I kept getting a message after the Acrobat 8.0 setup procedure was > well into progress that "Setup has detected that you already have a more functional product installed. > Setup will now terminate.") > > So I uninstalled FM8.0 and its plug-ins and the Acrobat 8.0 install moved along much further than > before (I had to cancel it, however, until my IT guy gets in here with the serial number). > > So with FM8.0 and Acrobat8.0 currently off the drive, what to do about the previously installed > Acrobat 6.0 and 7.0 folders in light of their missing executable application files. > > Just delete them and proceed with the Acrobat 8.0 and then FM 8.0 installations? > > BTW, the Adobe docs really play up the purchased support plans (even for "defective products"), > leading me to believe that free telephone support for initial setup is no more. But somewhere, I did > find that there apparently is 90-day free phone support for initial setup problems. > > Am I correct on this? > > -- Ken in Atlanta
Acrobat / FrameMaker conflicts during install
Ken: Installation support is always free for current Adobe products. You should get good advice on exactly how to clean out your system. Make sure you're talking to tech support, rather than customer support, to get this help. Ask customer support for the tech support number, if you can't find it; emphasize that it's installation issues, not product support. Also, verify with the tech rep that the person is familiar with the issues you're describing, and ask to be escalated to someone who specializes in these problems if you don't get a strongly-confident answer. "It's nothing personal. I don't want to waste your time or mine. I'd like to talk with an installation specialist. Thank you." If needed, ask for a supervisor to help you get the help you need. Whatever else you are told or try, don't install into old directories. You probably will get a good start by deleting old directories, and running a registry-cleaning tool like Registry Mechanic. Your IT support folks can help you with some of this. Separate issue: It might not be too late to try working with customer service to see if your client could exchange the two separate purchases of FrameMaker 8 and Acrobat Professional 8, for the complete Technical Communications Suite, which also includes Captivate 3, and Robohelp. This package price for the suite isn't much more than for the two separate products, and instead of regular Acrobat Pro 8, you get Acrobat 8 3D. Since you've not registered or authorized the products because you haven't gotten that far yet, you have a good bargaining chip for returning the purchase for exchange. If you'll have need down the line for creating help and tutorials, the suite is a good idea. Installing the complete suite is a one-step deal. HTH Regards, Peter Gold KnowHow ProServices On Dec 13, 2007 8:35 AM, wrote: > My client company just went ahead and bit the bullet and forked out around > $800 or so for FrameMaker 8.0. > I want to do a "clean" installation but before I do, I have some concerns > because of what is on the terminal that I "inherited" (with Windows XP Office > and the service packs, etc.). > > It already has on it the folders (and their subfolders) ? but NOT the > executable application files ? for Acrobat 6.0 and 7.0. > > Without the executable files, I can't do an uninstall via Control Panel. So > apparently, my only option is to simply do what you're NOT supposed to do ? > just delete the Acrobat 6.0 and 7.0 folders. Ooh, but that grates on me > because I fear that bits and pieces of either or both Acrobats are already > strewn hither and thither throughout the Windows XP operating system and will > cause problems later on down the line. Or not. > > (Remember the good old days, when a program was all in one folder, I mean > "directory"? Hah! We'll never see THAT stuff again.) > > I already found out the hard way how nice and courteous (NOT!!) one Acrobat > program is to another after first installing FrameMaker 8.0 (along with its > PDFMaker feature) and then NOT being able to install Acrobat 8.0 afterwards. > (I kept getting a message after the Acrobat 8.0 setup procedure was well into > progress that "Setup has detected that you already have a more functional > product installed. Setup will now terminate.") > > So I uninstalled FM8.0 and its plug-ins and the Acrobat 8.0 install moved > along much further than before (I had to cancel it, however, until my IT guy > gets in here with the serial number). > > So with FM8.0 and Acrobat8.0 currently off the drive, what to do about the > previously installed Acrobat 6.0 and 7.0 folders in light of their missing > executable application files. > > Just delete them and proceed with the Acrobat 8.0 and then FM 8.0 > installations? > > BTW, the Adobe docs really play up the purchased support plans (even for > "defective products"), leading me to believe that free telephone support for > initial setup is no more. But somewhere, I did find that there apparently is > 90-day free phone support for initial setup problems. > > Am I correct on this? >
Acrobat / FrameMaker conflicts during install
Is it only the .exe files that are missing, or are all the dll's missing to? If it's only the .exe files, you might try creating your own empty text files with the same file names as the missing .exe files. Maybe the uninstaller just wants to remove a file with that name, and doesn't actually have to open it or look inside the file. If all the .dlls are gone too, then obviously your headache is much bigger. Just a suggestion while you wait for IT... -Michael -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of poshedly at bellsouth.net Sent: Thursday, December 13, 2007 8:36 AM To: framers at lists.frameusers.com Subject: Acrobat / FrameMaker conflicts during install My client company just went ahead and bit the bullet and forked out around $800 or so for FrameMaker 8.0. (Does this mean that Frame 9.0 will be $900, Frame 10.0 will be $1,000, etc, etc?). We also bought Acrobat Professional 8.0 as well. I want to do a "clean" installation but before I do, I have some concerns because of what is on the terminal that I "inherited" (with Windows XP Office and the service packs, etc.). It already has on it the folders (and their subfolders) - but NOT the executable application files - for Acrobat 6.0 and 7.0. Without the executable files, I can't do an uninstall via Control Panel. So apparently, my only option is to simply do what you're NOT supposed to do - just delete the Acrobat 6.0 and 7.0 folders. Ooh, but that grates on me because I fear that bits and pieces of either or both Acrobats are already strewn hither and thither throughout the Windows XP operating system and will cause problems later on down the line. Or not. (Remember the good old days, when a program was all in one folder, I mean "directory"? Hah! We'll never see THAT stuff again.) I already found out the hard way how nice and courteous (NOT!!) one Acrobat program is to another after first installing FrameMaker 8.0 (along with its PDFMaker feature) and then NOT being able to install Acrobat 8.0 afterwards. (I kept getting a message after the Acrobat 8.0 setup procedure was well into progress that "Setup has detected that you already have a more functional product installed. Setup will now terminate.") So I uninstalled FM8.0 and its plug-ins and the Acrobat 8.0 install moved along much further than before (I had to cancel it, however, until my IT guy gets in here with the serial number). So with FM8.0 and Acrobat8.0 currently off the drive, what to do about the previously installed Acrobat 6.0 and 7.0 folders in light of their missing executable application files. Just delete them and proceed with the Acrobat 8.0 and then FM 8.0 installations? BTW, the Adobe docs really play up the purchased support plans (even for "defective products"), leading me to believe that free telephone support for initial setup is no more. But somewhere, I did find that there apparently is 90-day free phone support for initial setup problems. Am I correct on this? -- Ken in Atlanta
Re: Acrobat / FrameMaker conflicts during install
Ken: Installation support is always free for current Adobe products. You should get good advice on exactly how to clean out your system. Make sure you're talking to tech support, rather than customer support, to get this help. Ask customer support for the tech support number, if you can't find it; emphasize that it's installation issues, not product support. Also, verify with the tech rep that the person is familiar with the issues you're describing, and ask to be escalated to someone who specializes in these problems if you don't get a strongly-confident answer. "It's nothing personal. I don't want to waste your time or mine. I'd like to talk with an installation specialist. Thank you." If needed, ask for a supervisor to help you get the help you need. Whatever else you are told or try, don't install into old directories. You probably will get a good start by deleting old directories, and running a registry-cleaning tool like Registry Mechanic. Your IT support folks can help you with some of this. Separate issue: It might not be too late to try working with customer service to see if your client could exchange the two separate purchases of FrameMaker 8 and Acrobat Professional 8, for the complete Technical Communications Suite, which also includes Captivate 3, and Robohelp. This package price for the suite isn't much more than for the two separate products, and instead of regular Acrobat Pro 8, you get Acrobat 8 3D. Since you've not registered or authorized the products because you haven't gotten that far yet, you have a good bargaining chip for returning the purchase for exchange. If you'll have need down the line for creating help and tutorials, the suite is a good idea. Installing the complete suite is a one-step deal. HTH Regards, Peter Gold KnowHow ProServices On Dec 13, 2007 8:35 AM, <[EMAIL PROTECTED]> wrote: > My client company just went ahead and bit the bullet and forked out around > $800 or so for FrameMaker 8.0. > I want to do a "clean" installation but before I do, I have some concerns > because of what is on the terminal that I "inherited" (with Windows XP Office > and the service packs, etc.). > > It already has on it the folders (and their subfolders) – but NOT the > executable application files – for Acrobat 6.0 and 7.0. > > Without the executable files, I can't do an uninstall via Control Panel. So > apparently, my only option is to simply do what you're NOT supposed to do – > just delete the Acrobat 6.0 and 7.0 folders. Ooh, but that grates on me > because I fear that bits and pieces of either or both Acrobats are already > strewn hither and thither throughout the Windows XP operating system and will > cause problems later on down the line. Or not. > > (Remember the good old days, when a program was all in one folder, I mean > "directory"? Hah! We'll never see THAT stuff again.) > > I already found out the hard way how nice and courteous (NOT!!) one Acrobat > program is to another after first installing FrameMaker 8.0 (along with its > PDFMaker feature) and then NOT being able to install Acrobat 8.0 afterwards. > (I kept getting a message after the Acrobat 8.0 setup procedure was well into > progress that "Setup has detected that you already have a more functional > product installed. Setup will now terminate.") > > So I uninstalled FM8.0 and its plug-ins and the Acrobat 8.0 install moved > along much further than before (I had to cancel it, however, until my IT guy > gets in here with the serial number). > > So with FM8.0 and Acrobat8.0 currently off the drive, what to do about the > previously installed Acrobat 6.0 and 7.0 folders in light of their missing > executable application files. > > Just delete them and proceed with the Acrobat 8.0 and then FM 8.0 > installations? > > BTW, the Adobe docs really play up the purchased support plans (even for > "defective products"), leading me to believe that free telephone support for > initial setup is no more. But somewhere, I did find that there apparently is > 90-day free phone support for initial setup problems. > > Am I correct on this? > ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
RE: Acrobat / FrameMaker conflicts during install
Is it only the .exe files that are missing, or are all the dll's missing to? If it's only the .exe files, you might try creating your own empty text files with the same file names as the missing .exe files. Maybe the uninstaller just wants to remove a file with that name, and doesn't actually have to open it or look inside the file. If all the .dlls are gone too, then obviously your headache is much bigger. Just a suggestion while you wait for IT... -Michael -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Thursday, December 13, 2007 8:36 AM To: framers@lists.frameusers.com Subject: Acrobat / FrameMaker conflicts during install My client company just went ahead and bit the bullet and forked out around $800 or so for FrameMaker 8.0. (Does this mean that Frame 9.0 will be $900, Frame 10.0 will be $1,000, etc, etc?). We also bought Acrobat Professional 8.0 as well. I want to do a "clean" installation but before I do, I have some concerns because of what is on the terminal that I "inherited" (with Windows XP Office and the service packs, etc.). It already has on it the folders (and their subfolders) - but NOT the executable application files - for Acrobat 6.0 and 7.0. Without the executable files, I can't do an uninstall via Control Panel. So apparently, my only option is to simply do what you're NOT supposed to do - just delete the Acrobat 6.0 and 7.0 folders. Ooh, but that grates on me because I fear that bits and pieces of either or both Acrobats are already strewn hither and thither throughout the Windows XP operating system and will cause problems later on down the line. Or not. (Remember the good old days, when a program was all in one folder, I mean "directory"? Hah! We'll never see THAT stuff again.) I already found out the hard way how nice and courteous (NOT!!) one Acrobat program is to another after first installing FrameMaker 8.0 (along with its PDFMaker feature) and then NOT being able to install Acrobat 8.0 afterwards. (I kept getting a message after the Acrobat 8.0 setup procedure was well into progress that "Setup has detected that you already have a more functional product installed. Setup will now terminate.") So I uninstalled FM8.0 and its plug-ins and the Acrobat 8.0 install moved along much further than before (I had to cancel it, however, until my IT guy gets in here with the serial number). So with FM8.0 and Acrobat8.0 currently off the drive, what to do about the previously installed Acrobat 6.0 and 7.0 folders in light of their missing executable application files. Just delete them and proceed with the Acrobat 8.0 and then FM 8.0 installations? BTW, the Adobe docs really play up the purchased support plans (even for "defective products"), leading me to believe that free telephone support for initial setup is no more. But somewhere, I did find that there apparently is 90-day free phone support for initial setup problems. Am I correct on this? -- Ken in Atlanta ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Acrobat / FrameMaker conflicts during install
My client company just went ahead and bit the bullet and forked out around $800 or so for FrameMaker 8.0. (Does this mean that Frame 9.0 will be $900, Frame 10.0 will be $1,000, etc, etc?). We also bought Acrobat Professional 8.0 as well. I want to do a clean installation but before I do, I have some concerns because of what is on the terminal that I inherited (with Windows XP Office and the service packs, etc.). It already has on it the folders (and their subfolders) but NOT the executable application files for Acrobat 6.0 and 7.0. Without the executable files, I cant do an uninstall via Control Panel. So apparently, my only option is to simply do what youre NOT supposed to do just delete the Acrobat 6.0 and 7.0 folders. Ooh, but that grates on me because I fear that bits and pieces of either or both Acrobats are already strewn hither and thither throughout the Windows XP operating system and will cause problems later on down the line. Or not. (Remember the good old days, when a program was all in one folder, I mean directory? Hah! Well never see THAT stuff again.) I already found out the hard way how nice and courteous (NOT!!) one Acrobat program is to another after first installing FrameMaker 8.0 (along with its PDFMaker feature) and then NOT being able to install Acrobat 8.0 afterwards. (I kept getting a message after the Acrobat 8.0 setup procedure was well into progress that Setup has detected that you already have a more functional product installed. Setup will now terminate.) So I uninstalled FM8.0 and its plug-ins and the Acrobat 8.0 install moved along much further than before (I had to cancel it, however, until my IT guy gets in here with the serial number). So with FM8.0 and Acrobat8.0 currently off the drive, what to do about the previously installed Acrobat 6.0 and 7.0 folders in light of their missing executable application files. Just delete them and proceed with the Acrobat 8.0 and then FM 8.0 installations? BTW, the Adobe docs really play up the purchased support plans (even for defective products), leading me to believe that free telephone support for initial setup is no more. But somewhere, I did find that there apparently is 90-day free phone support for initial setup problems. Am I correct on this? -- Ken in Atlanta___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
