[galaxy-dev] Troubleshooting file uploads (to Data Library)

2013-08-21 Thread Clare Sloggett
Hi, I am having trouble uploading files to a Data Library, and I'm not sure where to begin troubleshooting. I'm uploading from a URL (but I had a similar issue from the desktop). The symptom is that the datasets in the library have the message This job is queued and never seem to progress. I am

Re: [galaxy-dev] Troubleshooting file uploads (to Data Library)

2013-08-21 Thread Clare Sloggett
Sorry, missed some information: there are a handful of files, 35MB (gzipped) each. The issue occurs even if I only try to upload one of them though. The server is a 16-core machine. On 21 August 2013 17:08, Clare Sloggett s...@unimelb.edu.au wrote: Hi, I am having trouble uploading files to

Re: [galaxy-dev] Troubleshooting file uploads (to Data Library)

2013-08-21 Thread Hans-Rudolf Hotz
Hi Clare a few points to start: - do you define the 'File Format'? (don't use 'Auto-detect' for big files) - and similar to a recent question on the list: check your proxy settings Regards, Hans-Rudof On 08/21/2013 09:09 AM, Clare Sloggett wrote: Sorry, missed some information:

Re: [galaxy-dev] Troubleshooting file uploads (to Data Library)

2013-08-21 Thread Clare Sloggett
Hi Hans and all, The issue turned out to be a more general one with our job runners (it was also stopping non-data-transfer jobs running, if I'd noticed). Yep, I do specify file format when uploading. Thanks for your help! Clare On 21 August 2013 17:38, Hans-Rudolf Hotz h...@fmi.ch wrote: