Re: Subtitles Unusually Not Available.
On 30 Sep 2022, Ralph Corderoy wrote: (snip) >> > As I said, I've made the effort to tell the BBC of the problem. >> > They have already emailed me a ‘case number’ from their ticketing >> > system. > > Just an update... the BBC say this is now fixed and it appears so. Great! Thank you for putting in the more effort than it should have been. (-: -- Mark ___ get_iplayer mailing list get_iplayer@lists.infradead.org http://lists.infradead.org/mailman/listinfo/get_iplayer
Re: Subtitles Unusually Not Available.
Hi, > > As I said, I've made the effort to tell the BBC of the problem. > > They have already emailed me a ‘case number’ from their ticketing > > system. Just an update... the BBC say this is now fixed and it appears so. -- Cheers, Ralph. ___ get_iplayer mailing list get_iplayer@lists.infradead.org http://lists.infradead.org/mailman/listinfo/get_iplayer
Re: Subtitles Unusually Not Available.
On 26/09/2022 12:07, Ralph Corderoy wrote: I'm unclear how what I wrote can be misinterpreted, but I'm happy to be told. 😄 As I said, I've made the effort to tell the BBC of the problem. They have already emailed me a ‘case number’ from their ticketing system. My apologies, Ralph. I read it that you'd lied about the e-mail address as well! I may have done the same! Cheers, David -- SatSignal Software - Quality software for you Web: https://www.satsignal.eu Email: david-tay...@blueyonder.co.uk Twitter: @gm8arv ___ get_iplayer mailing list get_iplayer@lists.infradead.org http://lists.infradead.org/mailman/listinfo/get_iplayer
Re: Subtitles Unusually Not Available.
Hi David, > > I've now finished spending fifteen minutes finding a means of > > filling in a ‘Contact Us [if you're a masochist]’ form, lying about > > the mandatory phone number, verifying the email address, etc. > > So you won't get an e-mail reply, and you will need to keep polling > the Web site. I'm unclear how what I wrote can be misinterpreted, but I'm happy to be told. :-) As I said, I've made the effort to tell the BBC of the problem. They have already emailed me a ‘case number’ from their ticketing system. -- Cheers, Ralph. ___ get_iplayer mailing list get_iplayer@lists.infradead.org http://lists.infradead.org/mailman/listinfo/get_iplayer
Re: Subtitles Unusually Not Available.
Ralph As a Grumpy old man one of my pet hates are these contact forms, especially when you are trying to help or if its technical you've already tried most things before you "write in". That said, working in IT service I've seen the garbage that can come in on an internal service desk. So on a public facing one trying to qualify the issue and get people to self help really does focus the resource where it is actually needed. Hopefully that doesn't mean they then reduce the resource, but it's the real world we live in. On 26/09/2022 09:28, Ralph Corderoy wrote: Hi Mark, It's probably a ‘Beeb problem’, as you say. In some of these cases of technical iPlayer slips/omissions, e-mailing the BBC gets them fixed fairly promptly. I did try emailing an old address I had for them but it auto-replied with a ‘We don't listen here any more’. I've now finished spending fifteen minutes finding a means of filling in a ‘Contact Us [if you're a masochist]’ form, lying about the mandatory phone number, verifying the email address, etc. ___ get_iplayer mailing list get_iplayer@lists.infradead.org http://lists.infradead.org/mailman/listinfo/get_iplayer
Re: Subtitles Unusually Not Available.
On 26/09/2022 09:28, Ralph Corderoy wrote: I've now finished spending fifteen minutes finding a means of filling in a ‘Contact Us [if you're a masochist]’ form, lying about the mandatory phone number, verifying the email address, etc. So you won't get an e-mail reply, and you will need to keep polling the Web site. Your choice, not mine, though. I've found them quite helpful. David -- SatSignal Software - Quality software for you Web: https://www.satsignal.eu Email: david-tay...@blueyonder.co.uk Twitter: @gm8arv ___ get_iplayer mailing list get_iplayer@lists.infradead.org http://lists.infradead.org/mailman/listinfo/get_iplayer
Re: Subtitles Unusually Not Available.
Hi Mark, > > It's probably a ‘Beeb problem’, as you say. > > In some of these cases of technical iPlayer slips/omissions, > e-mailing the BBC gets them fixed fairly promptly. I did try emailing an old address I had for them but it auto-replied with a ‘We don't listen here any more’. I've now finished spending fifteen minutes finding a means of filling in a ‘Contact Us [if you're a masochist]’ form, lying about the mandatory phone number, verifying the email address, etc. -- Cheers, Ralph. ___ get_iplayer mailing list get_iplayer@lists.infradead.org http://lists.infradead.org/mailman/listinfo/get_iplayer
Re: Subtitles Unusually Not Available.
On 25 Sep 2022, Ralph Corderoy wrote: > It's probably a ‘Beeb problem’, as you say. In some of these cases of technical iPlayer slips/omissions, e-mailing the BBC gets them fixed fairly promptly. -- Mark ___ get_iplayer mailing list get_iplayer@lists.infradead.org http://lists.infradead.org/mailman/listinfo/get_iplayer
Re: Subtitles Unusually Not Available.
Hi Chris, > INFO: Skipping 'iplayer' version > > It would seem to be a Beeb problem and not something you're doing, or > not doing ;-) Thanks. I notice that https://www.bbc.co.uk/iplayer/episode/m001b8js/beechgrove-2022-episode-20 says ‘We have removed the feature on the spindle bush which can be harmful to dogs if consumed in quantity. We do not advise planting in an area that is accessed by dogs who are unsupervised.’ Perhaps the editing of the programme means the normal ‘iplayer’ version of the subtitles, which is the only remaining version in the default list for which a check is done, isn't available but some other version is, one which isn't in get_iplayer's list of versions. Though if I play the programme on the iPlayer site, no subtitles appear and I don't see a way to turn them on but then playing in the browser is not normally something I do. It's probably a ‘Beeb problem’, as you say. -- Cheers, Ralph. ___ get_iplayer mailing list get_iplayer@lists.infradead.org http://lists.infradead.org/mailman/listinfo/get_iplayer
Re: Subtitles Unusually Not Available.
On Sun, 2022-09-25 at 10:42 +0100, Ralph Corderoy wrote: > Hi, > > Can anyone successfully obtain the subtitles for PID m001b8js? > They're normally available for that series but this one episode lacks > them AFAICS and I want to check it's not something I'm doing wrong. > > INFO: Subtitles not available for version(s): iplayer get_iplayer -g --pid=m001b8js --subtitles-required Episodes: Beechgrove - 2022, Episode 20, BBC Scotland, m001b8js INFO: 1 total programmes WARNING: A UK TV licence is required to access BBC iPlayer TV content legally INFO: Downloading tv: 'Beechgrove: 2022 - 20. Episode 20 (m001b8js) [iplayer]' WARNING: Subtitles not available and --subtitles-required specified. INFO: Skipping 'iplayer' version It would seem to be a Beeb problem and not something you're doing, or not doing ;-) -- __ __| |_ __ __ .. / _/ _` \ V V / | mailto:cdw_pcm...@the-walker-household.co.uk | \__\__,_|\_/\_/ || ___ get_iplayer mailing list get_iplayer@lists.infradead.org http://lists.infradead.org/mailman/listinfo/get_iplayer
