Le 18/12/2012 15:25, wolvverine a écrit :
I must add information in first notification about new ticket: What
is the position of the ticket in a queue -
number of all open and unresolved tickets in this moment.
Example: For the entity of the ticket
Hi,
Ticket added for the 0.84 version :
For all tickets:
--- notificationtargetticket.class.php.orig 2012-12-17 23:14:50.210300890
+0100
+++ notificationtargetticket.class.php 2012-12-21 11:04:35.035306071 +0100
@@ -247,6 +247,30 @@
// is ticket deleted
$datas['##ticket.isdeleted##'] =
No, it is not solution. In the new notification of ticket, I must add
field: Which is the ticket in a queue.
2012/12/18 Julien Dombre m...@indepnet.net
Hi,
Do you see the automatic action : 'alertnotclosed' which send notification
on not closed tickets ?
I think it is the solution of your
Le 18/12/2012 13:31, wolvverine a écrit :
No, it is not solution. In the new notification of ticket, I must add
field: Which is the ticket in a queue.
Sorry I do not understand your request and aim.
Regards
Julien
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Le 18/12/2012 13:37, Julien Dombre a écrit :
Le 18/12/2012 13:31, wolvverine a écrit :
No, it is not solution. In the new notification of ticket, I must add
field: Which is the ticket in a queue.
Sorry I do not understand your request and aim.
I forward a direct answer :
J must add
Hi,
for whoch notification would you these tags ?
Regards
Julien
Le 17/12/2012 17:30, wolvverine a écrit :
##ticket.unresolved.number##
##lang.ticket.unresolved.number##
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For:
Type : Ticket
For example for making notifications to managers or for informing users
about how many tickets has now helpdesk. It is required for some government
offices.
2012/12/17 wolvverine wolvverine...@gmail.com
##ticket.unresolved.number##
##lang.ticket.unresolved.number##
Le 17/12/2012 21:54, wolvverine a écrit :
For:
Type :Ticket
For example for making notifications to managers or for informing
users about how many tickets has now helpdesk. It is required for some
government offices.
But for which actions.
Notifications on tickets (new, update, delete)
Hi,
Do you see the automatic action : 'alertnotclosed' which send
notification on not closed tickets ?
I think it is the solution of your problem.
We could add number tag for this action.
Regards
Julien
Le 18/12/2012 08:06, Julien Dombre a écrit :
Le 17/12/2012 21:54, wolvverine a écrit :
