Le 18/12/2012 13:37, Julien Dombre a écrit :
Le 18/12/2012 13:31, wolvverine a écrit :
No, it is not solution. In the new notification of ticket, I must add
field: "Which is the ticket in a queue".
Sorry I do not understand your request and aim.
I forward a direct answer :
J must add information in first notification about new ticket: "What is
the position of the ticket in a queue"
number of all open tickets in this moment
My answer to this one :
Trouble is to know for which entities we need to compute this value.
We also could do it for the entity of the ticket but it may not be the
right value you want.
Regards
Julien Dombre
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