Hi,
Do you see the automatic action : 'alertnotclosed' which send
notification on not closed tickets ?
I think it is the solution of your problem.
We could add number tag for this action.
Regards
Julien
Le 18/12/2012 08:06, Julien Dombre a écrit :
Le 17/12/2012 21:54, wolvverine a écrit :
For:
Type :Ticket
For example for making notifications to managers or for informing
users about how many tickets has now helpdesk. It is required for
some government offices.
But for which actions.
Notifications on tickets (new, update, delete) is specific to one
ticket so it is not possible to have global stats...
Regards
Julien Dombre
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