Re: [Glpi-dev] Features: Add new tags to notification about tickets
Le 18/12/2012 15:25, wolvverine a écrit : I must add information in first notification about new ticket: What is the position of the ticket in a queue - number of all open and unresolved tickets in this moment. Example: For the entity of the ticket Hi, Ticket added for the 0.84 version : https://forge.indepnet.net/issues/4141 Regards Julien ___ Glpi-dev mailing list Glpi-dev@gna.org https://mail.gna.org/listinfo/glpi-dev
Re: [Glpi-dev] Features: Add new tags to notification about tickets
For all tickets:
--- notificationtargetticket.class.php.orig 2012-12-17 23:14:50.210300890
+0100
+++ notificationtargetticket.class.php 2012-12-21 11:04:35.035306071 +0100
@@ -247,6 +247,30 @@
// is ticket deleted
$datas['##ticket.isdeleted##'] =
Dropdown::getYesNo($item-getField('is_deleted'));
+// Tickets status infos
+
+ $restrict = `is_deleted` = '0' AND `status` != 'closed' AND `status` !=
'resolved' ;
+ $tickets = getAllDatasFromTable('glpi_tickets',$restrict);
+
+ $datas['tickets'] = array();
+ if (count($tickets)) {
+$ticket = new Ticket();
+
+ foreach ($tickets as $ticket) {
+$tmp = array();
+$datas['tickets'][] = $tmp;
+ }
+ }
+
+ $datas['##ticket.number.of.unresolved.tickets##'] = 0;
+ if (!empty($datas['tickets'])) {
+$datas['##ticket.number.of.unresolved.tickets##'] =
count($datas['tickets']);
+ }
+
+
//Tags associated with the object linked to the ticket
$datas['##ticket.itemtype##'] = '';
2012/12/18 Julien Dombre m...@indepnet.net
Le 18/12/2012 13:37, Julien Dombre a écrit :
Le 18/12/2012 13:31, wolvverine a écrit :
No, it is not solution. In the new notification of ticket, I must add
field: Which is the ticket in a queue.
Sorry I do not understand your request and aim.
I forward a direct answer :
J must add information in first notification about new ticket: What is
the position of the ticket in a queue
number of all open tickets in this moment
My answer to this one :
Trouble is to know for which entities we need to compute this value.
We also could do it for the entity of the ticket but it may not be the
right value you want.
Regards
Julien Dombre
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Re: [Glpi-dev] Features: Add new tags to notification about tickets
No, it is not solution. In the new notification of ticket, I must add field: Which is the ticket in a queue. 2012/12/18 Julien Dombre m...@indepnet.net Hi, Do you see the automatic action : 'alertnotclosed' which send notification on not closed tickets ? I think it is the solution of your problem. We could add number tag for this action. Regards Julien Le 18/12/2012 08:06, Julien Dombre a écrit : Le 17/12/2012 21:54, wolvverine a écrit : For: Type : Ticket For example for making notifications to managers or for informing users about how many tickets has now helpdesk. It is required for some government offices. But for which actions. Notifications on tickets (new, update, delete) is specific to one ticket so it is not possible to have global stats... Regards Julien Dombre ___ Glpi-dev mailing listGlpi-dev@gna.orghttps://mail.gna.org/listinfo/glpi-dev ___ Glpi-dev mailing list Glpi-dev@gna.org https://mail.gna.org/listinfo/glpi-dev ___ Glpi-dev mailing list Glpi-dev@gna.org https://mail.gna.org/listinfo/glpi-dev
Re: [Glpi-dev] Features: Add new tags to notification about tickets
Le 18/12/2012 13:31, wolvverine a écrit : No, it is not solution. In the new notification of ticket, I must add field: Which is the ticket in a queue. Sorry I do not understand your request and aim. Regards Julien ___ Glpi-dev mailing list Glpi-dev@gna.org https://mail.gna.org/listinfo/glpi-dev
Re: [Glpi-dev] Features: Add new tags to notification about tickets
Le 18/12/2012 13:37, Julien Dombre a écrit : Le 18/12/2012 13:31, wolvverine a écrit : No, it is not solution. In the new notification of ticket, I must add field: Which is the ticket in a queue. Sorry I do not understand your request and aim. I forward a direct answer : J must add information in first notification about new ticket: What is the position of the ticket in a queue number of all open tickets in this moment My answer to this one : Trouble is to know for which entities we need to compute this value. We also could do it for the entity of the ticket but it may not be the right value you want. Regards Julien Dombre ___ Glpi-dev mailing list Glpi-dev@gna.org https://mail.gna.org/listinfo/glpi-dev
Re: [Glpi-dev] Features: Add new tags to notification about tickets
Hi, for whoch notification would you these tags ? Regards Julien Le 17/12/2012 17:30, wolvverine a écrit : ##ticket.unresolved.number## ##lang.ticket.unresolved.number## ___ Glpi-dev mailing list Glpi-dev@gna.org https://mail.gna.org/listinfo/glpi-dev ___ Glpi-dev mailing list Glpi-dev@gna.org https://mail.gna.org/listinfo/glpi-dev
Re: [Glpi-dev] Features: Add new tags to notification about tickets
For: Type : Ticket For example for making notifications to managers or for informing users about how many tickets has now helpdesk. It is required for some government offices. 2012/12/17 wolvverine wolvverine...@gmail.com ##ticket.unresolved.number## ##lang.ticket.unresolved.number## ___ Glpi-dev mailing list Glpi-dev@gna.org https://mail.gna.org/listinfo/glpi-dev
Re: [Glpi-dev] Features: Add new tags to notification about tickets
Le 17/12/2012 21:54, wolvverine a écrit : For: Type :Ticket For example for making notifications to managers or for informing users about how many tickets has now helpdesk. It is required for some government offices. But for which actions. Notifications on tickets (new, update, delete) is specific to one ticket so it is not possible to have global stats... Regards Julien Dombre ___ Glpi-dev mailing list Glpi-dev@gna.org https://mail.gna.org/listinfo/glpi-dev
Re: [Glpi-dev] Features: Add new tags to notification about tickets
Hi, Do you see the automatic action : 'alertnotclosed' which send notification on not closed tickets ? I think it is the solution of your problem. We could add number tag for this action. Regards Julien Le 18/12/2012 08:06, Julien Dombre a écrit : Le 17/12/2012 21:54, wolvverine a écrit : For: Type :Ticket For example for making notifications to managers or for informing users about how many tickets has now helpdesk. It is required for some government offices. But for which actions. Notifications on tickets (new, update, delete) is specific to one ticket so it is not possible to have global stats... Regards Julien Dombre ___ Glpi-dev mailing list Glpi-dev@gna.org https://mail.gna.org/listinfo/glpi-dev ___ Glpi-dev mailing list Glpi-dev@gna.org https://mail.gna.org/listinfo/glpi-dev
