Re: [GNC] Unable to open new version
> On Aug 28, 2018, at 2:58 AM, Ian Lancaster wrote: > > Colin > Thanks for your very quick reply to my problem. > I have tried the File>Open but the new app seems to overrule the > original program. > The Apple techs tell me that the accounts seem to be contained in the > app and not with my other documents. > I had reconciled my accounts up until the end of last month so I was > prepared to start again even though it was unfortunate to loose all that > information that is why I was urged to contact GnuCash to see if it was > possible to find a way to retrieve the original information. > You reminded me of something I had forgotten. I have backups of all my > data so I have the answer. > One thing, the Apple techs showed me was, that in the System > Preferences, HQ has reduced the acceptable apps to; 1 From the App Store, and > 2From recognised developers. They have removed unrecognised developers; > without the option of you being able to open the program . They say HQ has > done this in the name of Security. If you got GnuCash from one of our download locations, it’s signed with an Apple Developer Certificate and so falls into the second category. Since GnuCash is starting up, albeit without opening your book, you’ve gotten past any security issues. So start up GnuCash and select File>Open from the menu. You’ll be presented with a file chooser. It’s not the native one, but it works mostly the same way. It will open in your home folder and you can navigate to whatever folder in which you keep your GnuCash data. In that folder, select the base file (remember that GnuCash names its backup files with timestamps in the middle, so if your data file is foo.gnucash the backups will be named like foo.gnucash.20180826112319.gnucash) and click the “open” button on the lower right corner of the file chooser. Regards, John Ralls ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Unable to open new version
> On Aug 28, 2018, at 4:58 AM, Ian Lancaster wrote: > > Colin > Thanks for your very quick reply to my problem. > I have tried the File>Open but the new app seems to overrule the > original program. > The Apple techs tell me that the accounts seem to be contained in the > app and not with my other documents. > I had reconciled my accounts up until the end of last month so I was > prepared to start again even though it was unfortunate to loose all that > information that is why I was urged to contact GnuCash to see if it was > possible to find a way to retrieve the original information. > You reminded me of something I had forgotten. I have backups of all my > data so I have the answer. > One thing, the Apple techs showed me was, that in the System > Preferences, HQ has reduced the acceptable apps to; 1 From the App Store, and > 2From recognised developers. They have removed unrecognised developers; > without the option of you being able to open the program . They say HQ has > done this in the name of Security. Ian, You need to solve the ‘installation’ issue first. It should copy over and launch normally without bypassing GateKeeper. Not only will you have some issues opening your file, you may see some issues with Dock icons. There have been threads on both issues on this list. The app IS signed by a recognized developer. If GateKeeper is telling you it isn’t, you need to verify the app itself. Perhaps you have a corrupt download? Where did you get it from? (should have been GnuCash.org which sends you to SourceForge) Are you copying the app to /Applications or /user/your-user/Applications? (and *not* trying to run it from the dmg) Regards, Adrien > >> On 28 Aug 2018, at 17:06, Colin Law wrote: >> >> You should be able to use File > Open and browse to your accounts >> file, wherever you originally saved it. >> If you have lost that for some reason then hopefully you have a recent >> backup. >> >> Colin >> On Tue, 28 Aug 2018 at 06:31, Ian Lancaster wrote: >>> >>> For years (2011?) I have used GnuCash to keep my personal accounts. >>> A few years ago I could not open the program and had to download the new >>> version. >>> A few days ago again I could not open the program to update some >>> information, and again it would not load. So I thought a similar thing had >>> occurred and downloaded the latest version. Like a fool I deleted the old >>> app. >>> When I tried to open the app, Apple would not open the program >>> because “the program was not purchased from the Apple App Store”. I fixed >>> that problem but now when I open the program I get a new blank page not my >>> usual accounts. >>> Everything has been corrected with the Apple techs and they say to >>> contact you to see if there is someway to resurrect the accounts. >>> Ian Lancaster. >>> ___ >>> gnucash-user mailing list >>> gnucash-user@gnucash.org >>> To update your subscription preferences or to unsubscribe: >>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >>> If you are using Nabble or Gmane, please see >>> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >>> - >>> Please remember to CC this list on all your replies. >>> You can do this by using Reply-To-List or Reply-All. > > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Unable to open new version
On Tuesday, 28 August 2018 10:58:30 BST Ian Lancaster wrote: > Colin > Thanks for your very quick reply to my problem. > I have tried the File>Open but the new app seems to overrule the > original > program. Hi, what do you mean by this phrase? Does GC pop up any messages or dialogue boxes? if so, what do they say? Your accounts data file is stored wherever you saved it - you'll need to navigate to the correct folder then open the file (usually something like .gnucash ignore the files that will probably also be in that folder with long sequences of digits in them - these are GC's auto-backups. If you can't remember where you saved the data file, you may be able to search your discs for files ending .gnucash, but I don't know macs so can't suggest how. HTH, Maf. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Unable to open new version
On Tue, 28 Aug 2018 at 10:58, Ian Lancaster wrote: > > Colin > Thanks for your very quick reply to my problem. > I have tried the File>Open but the new app seems to overrule the > original program. I don't understand what you mean by that, you should get a file browser so you can browse to the location. Please explain what you are seeing. > The Apple techs tell me that the accounts seem to be contained in the > app and not with my other documents. No, when you first saved your accounts file you would have been shown a browse window to decide where to put it. That is where you have to browse to using File > Open > I had reconciled my accounts up until the end of last month so I was > prepared to start again even though it was unfortunate to loose all that > information that is why I was urged to contact GnuCash to see if it was > possible to find a way to retrieve the original information. > You reminded me of something I had forgotten. I have backups of all > my data so I have the answer. > One thing, the Apple techs showed me was, that in the System > Preferences, HQ has reduced the acceptable apps to; 1 From the App Store, and > 2From recognised developers. They have removed unrecognised developers; > without the option of you being able to open the program . They say HQ has > done this in the name of Security. I use don't use Apple, so can't comment on that. No doubt John Rails will interject when he sees this. I suspect Apple Tech are leading you up the garden path. Colin > > > On 28 Aug 2018, at 17:06, Colin Law wrote: > > > > You should be able to use File > Open and browse to your accounts > > file, wherever you originally saved it. > > If you have lost that for some reason then hopefully you have a recent > > backup. > > > > Colin > > On Tue, 28 Aug 2018 at 06:31, Ian Lancaster wrote: > >> > >>For years (2011?) I have used GnuCash to keep my personal accounts. > >> A few years ago I could not open the program and had to download the new > >> version. > >>A few days ago again I could not open the program to update some > >> information, and again it would not load. So I thought a similar thing > >> had occurred and downloaded the latest version. Like a fool I deleted the > >> old app. > >>When I tried to open the app, Apple would not open the program > >> because “the program was not purchased from the Apple App Store”. I fixed > >> that problem but now when I open the program I get a new blank page not my > >> usual accounts. > >>Everything has been corrected with the Apple techs and they say to > >> contact you to see if there is someway to resurrect the accounts. > >> Ian Lancaster. > >> ___ > >> gnucash-user mailing list > >> gnucash-user@gnucash.org > >> To update your subscription preferences or to unsubscribe: > >> https://lists.gnucash.org/mailman/listinfo/gnucash-user > >> If you are using Nabble or Gmane, please see > >> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > >> - > >> Please remember to CC this list on all your replies. > >> You can do this by using Reply-To-List or Reply-All. > ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Unable to open new version
On Tue, 28 Aug 2018 19:58:30 +1000 Ian Lancaster wrote: > Colin > Thanks for your very quick reply to my problem. > I have tried the File>Open but the new app seems to overrule > the original program. The Apple techs tell me that the accounts seem > to be contained in the app and not with my other documents. I had > reconciled my accounts up until the end of last month so I was > prepared to start again even though it was unfortunate to loose all > that information that is why I was urged to contact GnuCash to see if > it was possible to find a way to retrieve the original information. > You reminded me of something I had forgotten. I have backups of all > my data so I have the answer. One thing, the Apple techs showed me > was, that in the System Preferences, HQ has reduced the acceptable > apps to; 1 From the App Store, and 2 From recognised > developers. They have removed unrecognised developers; without the > option of you being able to open the program . They say HQ has done > this in the name of Security. Relax The data is not within the app. And you have done a backup. I understand that John Ralls is a recognised developer under the Apple system. Certainly, you will find people here with more knowledge on your problem that the "Apple techs" Liz ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Unable to open new version
Colin Thanks for your very quick reply to my problem. I have tried the File>Open but the new app seems to overrule the original program. The Apple techs tell me that the accounts seem to be contained in the app and not with my other documents. I had reconciled my accounts up until the end of last month so I was prepared to start again even though it was unfortunate to loose all that information that is why I was urged to contact GnuCash to see if it was possible to find a way to retrieve the original information. You reminded me of something I had forgotten. I have backups of all my data so I have the answer. One thing, the Apple techs showed me was, that in the System Preferences, HQ has reduced the acceptable apps to; 1 From the App Store, and 2 From recognised developers. They have removed unrecognised developers; without the option of you being able to open the program . They say HQ has done this in the name of Security. > On 28 Aug 2018, at 17:06, Colin Law wrote: > > You should be able to use File > Open and browse to your accounts > file, wherever you originally saved it. > If you have lost that for some reason then hopefully you have a recent backup. > > Colin > On Tue, 28 Aug 2018 at 06:31, Ian Lancaster wrote: >> >>For years (2011?) I have used GnuCash to keep my personal accounts. >> A few years ago I could not open the program and had to download the new >> version. >>A few days ago again I could not open the program to update some >> information, and again it would not load. So I thought a similar thing had >> occurred and downloaded the latest version. Like a fool I deleted the old >> app. >>When I tried to open the app, Apple would not open the program >> because “the program was not purchased from the Apple App Store”. I fixed >> that problem but now when I open the program I get a new blank page not my >> usual accounts. >>Everything has been corrected with the Apple techs and they say to >> contact you to see if there is someway to resurrect the accounts. >> Ian Lancaster. >> ___ >> gnucash-user mailing list >> gnucash-user@gnucash.org >> To update your subscription preferences or to unsubscribe: >> https://lists.gnucash.org/mailman/listinfo/gnucash-user >> If you are using Nabble or Gmane, please see >> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >> - >> Please remember to CC this list on all your replies. >> You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Unable to open new version
You should be able to use File > Open and browse to your accounts file, wherever you originally saved it. If you have lost that for some reason then hopefully you have a recent backup. Colin On Tue, 28 Aug 2018 at 06:31, Ian Lancaster wrote: > > For years (2011?) I have used GnuCash to keep my personal accounts. > A few years ago I could not open the program and had to download the new > version. > A few days ago again I could not open the program to update some > information, and again it would not load. So I thought a similar thing had > occurred and downloaded the latest version. Like a fool I deleted the old > app. > When I tried to open the app, Apple would not open the program > because “the program was not purchased from the Apple App Store”. I fixed > that problem but now when I open the program I get a new blank page not my > usual accounts. > Everything has been corrected with the Apple techs and they say to > contact you to see if there is someway to resurrect the accounts. > Ian Lancaster. > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
[GNC] Unable to open new version
For years (2011?) I have used GnuCash to keep my personal accounts. A few years ago I could not open the program and had to download the new version. A few days ago again I could not open the program to update some information, and again it would not load. So I thought a similar thing had occurred and downloaded the latest version. Like a fool I deleted the old app. When I tried to open the app, Apple would not open the program because “the program was not purchased from the Apple App Store”. I fixed that problem but now when I open the program I get a new blank page not my usual accounts. Everything has been corrected with the Apple techs and they say to contact you to see if there is someway to resurrect the accounts. Ian Lancaster. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
