Re: Why Salesforce for SR?

2018-09-28 Thread Edward Finnell
Message- From: Allan Staller To: IBM-MAIN Sent: Fri, Sep 28, 2018 8:42 am Subject: Re: Why Salesforce for SR? " Short answer is I don't worry about having cases in Salesforce. If done properly availability and customer experience should improve with no concerns about data security."

Re: Why Salesforce for SR?

2018-09-28 Thread zMan
available > as those being replaced. > > > > > > -Original Message- > From: IBM Mainframe Discussion List On Behalf > Of Knutson, Samuel > Sent: Thursday, September 27, 2018 8:09 PM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: Why Salesforce for

Re: Why Salesforce for SR?

2018-09-28 Thread Allan Staller
riginal Message- From: IBM Mainframe Discussion List On Behalf Of Knutson, Samuel Sent: Thursday, September 27, 2018 8:09 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: Why Salesforce for SR? There are good reasons to advocate that IBM properly consider all the use cases and needs of the main

Re: Why Salesforce for SR?

2018-09-27 Thread Knutson, Samuel
Of Clark Morris Sent: Wednesday, September 26, 2018 7:45 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Why Salesforce for SR? Since Salesforce isn't owned by IBM why is what could be something requiring potential decent degree of confidentiality such as Service Request when dumps are involved being

Re: Why Salesforce for SR?

2018-09-27 Thread Jesse 1 Robinson
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of zMan Sent: Wednesday, September 26, 2018 6:31 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: (External):Re: Why Salesforce for SR? Word on the street is IBM is moving off of RETAIN entirely. Get used to salesforce... O

Re: Why Salesforce for SR?

2018-09-26 Thread zMan
Word on the street is IBM is moving off of RETAIN entirely. Get used to salesforce... On Wed, Sep 26, 2018 at 7:45 PM Clark Morris wrote: > Since Salesforce isn't owned by IBM why is what could be something > requiring potential decent degree of confidentiality such as Service > Request when

Re: Why Salesforce for SR?

2018-09-26 Thread Charles Mills
@LISTSERV.UA.EDU] On Behalf Of Clark Morris Sent: Wednesday, September 26, 2018 4:45 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Why Salesforce for SR? Since Salesforce isn't owned by IBM why is what could be something requiring potential decent degree of confidentiality such as Service Request when dumps

Why Salesforce for SR?

2018-09-26 Thread Clark Morris
Since Salesforce isn't owned by IBM why is what could be something requiring potential decent degree of confidentiality such as Service Request when dumps are involved being migrated there? Clark Morris -- For IBM-MAIN subscribe