Tzafrir Cohen wrote:
You all brought here stories where this was necessary, but nobody bothered
telling a story where the support person (acting methodically with a
checklist) got to a point which they ignored.
fine.
My parents, after refurbshing their house, returned and tried to get
On Thu, 19 Sep 2002, Shachar Shemesh wrote:
Tzafrir Cohen wrote:
You all brought here stories where this was necessary, but nobody bothered
telling a story where the support person (acting methodically with a
checklist) got to a point which they ignored.
fine.
My parents, after
And you know what? We may all make laugh of all those 'script support
monkeys'
and all such, but... I've tried several times to consult somebody fully
Windows-literate but not so much Linux-literate, by phone, on issue of
Linux,
and it was hard as hell.
I attemted to do the same and for me
On Wed, 18 Sep 2002 06:22:02 -0400
Alex Chudnovsky [EMAIL PROTECTED] wrote:
And yes, you may get fully professional support from somebody who
knows both Linux and Windows.
You are probably right that Windows knowledge does not automatically
erase ones brain (evidence to the contrary
Oron Peled [EMAIL PROTECTED] writes:
So now the problem is -- how to correctly use the guru resources
we have:
My own experience tells me that just about the only thing one can do
is educate the help desk personnel about what they know and what they
don't (caveat: you need to hire staff that
Oleg Goldshmidt wrote:
I heard many times that one big company with a reputation for truly
excellent tech support is Cisco. Is there anything written on how they
do it?
They pay good salaries to their support personell, and they have a
corporate culture of support.
Providing good
On Wed, 18 Sep 2002, Alex Chudnovsky wrote:
On Tuesday 17 September 2002 21:22, Oron Peled wrote:
On Wed, 18 Sep 2002 00:32:21 -0400
Alex Chudnovsky [EMAIL PROTECTED] wrote:
It would be just more rightful to call those Linux support guys of
Netvision person, who MUST SUPPORT WINDOWS
Hi,
I've had it with Netvision and am looking for a new ISP.
My reasons:
1. Their lines often go down on shabbat and are not fixed until
late that night. I don't use the line on shabbat, but my mail
server does (collects mail from the states) and sometimes I set
Title: RE: Netvision, or I need a new ISP
Have you tried Actcom ??
A big part of their ISP services are Linux based and they provide static IP to anyone with a permenet connection (both cable and ADSL).
They are also very helpful with thier support team and fairly cheap.
Assi
Quoth Geoffrey S. Mendelson:
1. STATIC IP (must have, will pay).
Actcom
2. 1.5mbit cable (I have 750k now, might as well upgrade).
!Actcom (at least, not free)
--
---OFCNL
This is MY list. This list belongs to ME! I will flame anyone I want.
Official Flamer/Cabal
On Tuesday 17 September 2002 15:24, Geoffrey S. Mendelson wrote:
Hi,
I've had it with Netvision and am looking for a new ISP.
My reasons:
1. Their lines often go down on shabbat and are not fixed until
late that night. I don't use the line on shabbat, but my mail
Contrary to you - I don't have complains to netvision...
Static IP - I don't need one. I simply registerd to dyndns.org and install the
ddclient on my gateway. End of story..
Mail problems when disconnecting - well, with dyndns.org you just ask your
friend to be a backup MX for you, so when
On Tue, 17 Sep 2002, Hetz Ben Hamo wrote:
Static IP - I don't need one. I simply registerd to dyndns.org and
install the ddclient on my gateway. End of story..
This is going around the problem, but lets say Ok, see below.
Mail problems when disconnecting - well, with dyndns.org you just ask
Another Netvision Aspect:
I used to have a dollar-a-day account at netvision. Around February, some
sales person called, and offered me the no-limit account. I clearly
refused.
Ever since then, they have been charging me for a no-limit account. I
talked to them a month ago, and the customer
On Tuesday 17 September 2002 14:41, Ariel Biener wrote:
As for support - I called them few times at 3:00 AM and there was always
someone there. Sure, those windows supporters sucks when it comes to
Linux, but you should ask for the manager who's in charge.
And the manager will also be
Mail problems when disconnecting - well, with dyndns.org you just ask
your friend to be a backup MX for you, so when you're offline for various
reasons -his server gets your emails and once your server is back online
and re-registerd your dyndns.org host (with the ddclient which does
what a Linux person should do in that situation .
Oleg.
- Original Message -
From: Alex Chudnovsky [EMAIL PROTECTED]
To: Israeli Linux Mailing List [EMAIL PROTECTED]
Sent: Wednesday, September 18, 2002 4:59 AM
Subject: Re: Netvision, or I need a new ISP
On Tuesday 17 September 2002 14
PROTECTED]
To: Israeli Linux Mailing List [EMAIL PROTECTED]
Sent: Wednesday, September 18, 2002 4:59 AM
Subject: Re: Netvision, or I need a new ISP
On Tuesday 17 September 2002 14:41, Ariel Biener wrote:
As for support - I called them few times at 3:00 AM and there was
always
someone
Amir Tal [EMAIL PROTECTED] writes:
1. STATIC IP (must have, will pay).
actcom - free of charge.
2. 1.5mbit cable (I have 750k now, might as well upgrade).
actcom.
3. Linux support.
actcom !
4. 24/7 or at least 24/5 + Friday to close to Shabbat and Motzi
Hetz Ben Hamo [EMAIL PROTECTED] writes:
And the manager will also be mostly clueless.
Well, it really depends, on what you read him from the
/var/log/messages
During my last call to Netvision the support person listened to what I
told him I saw in /var/log/messages, said that it was
On Wed, 18 Sep 2002 00:32:21 -0400
Alex Chudnovsky [EMAIL PROTECTED] wrote:
And I noticed something - those Linux persons from Netvision
support tend to know Windows much better than their Linux - illiterate
colleagues.
Nothing is special about it (peek your favorite explanation):
- You can't
On Wed, 18 Sep 2002 00:32:21 -0400
Alex Chudnovsky [EMAIL PROTECTED] wrote:
It would be just more rightful to call those Linux support guys of
Netvision person, who MUST SUPPORT WINDOWS and MAY support Linux IN
CASE OF NEED.
Getting *professional* support from part-time Linux support person?
On Tuesday 17 September 2002 21:22, Oron Peled wrote:
On Wed, 18 Sep 2002 00:32:21 -0400
Alex Chudnovsky [EMAIL PROTECTED] wrote:
It would be just more rightful to call those Linux support guys of
Netvision person, who MUST SUPPORT WINDOWS and MAY support Linux IN
CASE OF NEED.
Getting
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