Re: [mailop] Microsoft JMRP problem
On 03/12/2019 13:17, Paul Smith via mailop wrote: On 03/12/2019 13:15, Stephan Fourie wrote: Hi Paul, I've had success with mailing msn-s...@microsoft.com for support. Thanks, I'll try that and see how it goes. Hey ho, I tried that and the response was basically "prove that you own all the IP addresses and we'll delete it for you". Totally missing the point that I want it deleted because I *don't* own all the IP addresses any more or I'd delete it myself. (Or split the feed into two feeds with the different IP addresses accessible by different feed users as appropriate, and the IP addresses owned by neither feed user removed) Is there any contact at Microsoft who can use a bit of logic and common sense in their replies? (Michael Wise, can you help at all?) The feed has 2 IP addresses "owned" by my company (WHOIS shows it owned by Daisy Communications, but we have a /26 from them), one owned by IOMart, one owned by Zen Internet and five owned by Digital Ocean. So, no one person is going to be able to prove that they own all the IP addresses. I no longer have access to the addresses owned by IOMart or Zen and three of those owned by Digital Ocean, so I can't reclaim access to those and them remove them from the JMRP. It just seems to be broken with no permissible way to fix it. -- Paul Smith Computer Services Tel: 01484 855800 Vat No: GB 685 6987 53 Sign up for news & updates at http://www.pscs.co.uk/go/subscribe___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
Re: [mailop] Microsoft JMRP problem
Hi Paul, some years ago, I got the same issue when the company changed datacenter/IPs space after a period where both feed/ip space was used. I don't remember some details but I solved reactivating the access for a part of the OLD IPs (the part that has been removed) so I got back access to the whole IP space, than I created a new account for the new IPs and I removed both the IP spaces from the old account, closing it. (Both account was linked to the same reporting address for a while). Not sure but I think that it's due to the merging between previous feed/IP space (in the period when it was to be requested by e-mail/form), and new feed/IP space activated after it has been switched to "self service" under SNDS panel. So if you have access to the old IP space mailbox yet, you can try to temporary reactivate it in order to get back a "writable account" ans then switch to a total new SNDS/JMRP account. Not sure it works for your case but... give it a try... Bye, Stefano Il 03/12/2019 13.33, Paul Smith via mailop ha scritto: Hi, does anyone know any contact details for someone who can fix Microsoft's JMRP. I seem to have broken it... I added various DigitalOcean IP addresses that we used to the SNDS and JMRP and all was fine. Then I added various of our leased line IP addresses to the SNDS and JMRP and all was fine. Then, we stopped using DigitalOcean as much, so removed those IP addresses from SNDS, and now it's all broken. The problem is that it doesn't seem to have removed those IP addresses from JMRP, so now *we* have 'view only' access to the JMRP feed (because we don't have access to the DigitalOcean IP addresses) and DigitalOcean also only have 'view only' access to the JMRP feed (because they don't have access to our IP addresses)... So *no one* can manage the feed, because no one has access to all the IP addresses. I'm down as the 'contact email address' for the feed, but can't delete it or remove the unwanted IP addresses from it. I've trawled the SNDS pages looking for who to contact for problems with it, but all it seems to say is "it's fully automated so do it all yourself" - I wish I could... ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
Re: [mailop] Microsoft JMRP problem
On 03/12/2019 13:15, Stephan Fourie wrote: Hi Paul, I've had success with mailing msn-s...@microsoft.com for support. Thanks, I'll try that and see how it goes. Kind Regards, Stephan On 2019/12/03 14:33, Paul Smith via mailop wrote: Hi, does anyone know any contact details for someone who can fix Microsoft's JMRP. -- Paul Smith Computer Services Tel: 01484 855800 Vat No: GB 685 6987 53 Sign up for news & updates at http://www.pscs.co.uk/go/subscribe___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
Re: [mailop] Microsoft JMRP problem
Hi Paul, I've had success with mailing msn-s...@microsoft.com for support. Kind Regards, Stephan On 2019/12/03 14:33, Paul Smith via mailop wrote: Hi, does anyone know any contact details for someone who can fix Microsoft's JMRP. I seem to have broken it... I added various DigitalOcean IP addresses that we used to the SNDS and JMRP and all was fine. Then I added various of our leased line IP addresses to the SNDS and JMRP and all was fine. Then, we stopped using DigitalOcean as much, so removed those IP addresses from SNDS, and now it's all broken. The problem is that it doesn't seem to have removed those IP addresses from JMRP, so now *we* have 'view only' access to the JMRP feed (because we don't have access to the DigitalOcean IP addresses) and DigitalOcean also only have 'view only' access to the JMRP feed (because they don't have access to our IP addresses)... So *no one* can manage the feed, because no one has access to all the IP addresses. I'm down as the 'contact email address' for the feed, but can't delete it or remove the unwanted IP addresses from it. I've trawled the SNDS pages looking for who to contact for problems with it, but all it seems to say is "it's fully automated so do it all yourself" - I wish I could... ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
