Since I work in a bank, our security guy will flip if we suggest such an
option.
Yechiel Adar
Mehish
- Original Message -
To: Multiple recipients of list ORACLE-L [EMAIL PROTECTED]
Sent: Monday, March 03, 2003 5:18 PM
Today I found out that the OWS personnel can use 'Oracle Direct
ODC has been around for quite some time, at least a year if not more. Some
of the
the IT analysts here do get assistance from Oracle Support that way. It
sure is cool !
Hemant
At 07:18 AM 03-03-03 -0800, you wrote:
Today I found out that the OWS personnel can use 'Oracle Direct Connect'
to
Title: RE: Metalink Oracle Support Improving...
Kirti,
Unfortunately for us, our security experts won't allow that ... so we *walk* them through and give them reproducible test cases.
Raj
-
Rajendra dot Jamadagni at espn dot
Yep, had the same experience last week with Cognos
support. Pretty cool. Tool is called Webex I
believe.
Support can see what you do but can't take over your
workstation. It's like they have a looking glass on
your workstation but can only see open items on your
desktop.
mohammed
---
Title: RE: Metalink Oracle Support Improving...
Yes,
I understand, bur being paranoid is a constant state of mind here ...
Raj
-
Rajendra dot Jamadagni at espn dot com
Any views expressed here are strictly personal.
QOTD: Any
