Re: [otrs] Change the sender name to agent name in article list ?

Thank you ! I was looking around for the good keyword to search this feature. All is working fine now. Egareg JAOUEN De : otrs [mailto:otrs-boun...@lists.otrs.org] De la part de Florian Edlhuber Envoyé : Lun 20 Gouere 2020 18:10 À : User questions and discussions about OTRS. Objet : Re:

Re: [otrs] Change the sender name to agent name in article list ?

Hi, > > One frustrating point in using OTRS is that all the sent articles from OTRS > Team appears with the same generic name (for example : Support Team) because > we use the same generic email address (for example : [1]supp...@support.com). > > Is it possible to change this sender’s name to

[otrs] Change the sender name to agent name in article list ?

Hi all, One frustrating point in using OTRS is that all the sent articles from OTRS Team appears with the same generic name (for example : Support Team) because we use the same generic email address (for example : supp...@support.com). Is it possible to change this