[otrs] OTRS system suddenly get down anytime

Hello allI have problem that, sometimes my OTRS system suddenly gets down, giving "500 internal server error"error.For this, I simply restart IIS server and then it starts again. I am using IIS7.What could be the possible reasons? How to do root cause analysis ?Also tell me which module I

Re: [otrs] Postmaster filter: merge tickets by header

If the subject of the email contains a properly formatted TicketID block: for example: [Ticket#201012081014] , it will assign the article to the ticket. As I see from the PostMaster Headers, there is no other way to set a ticket number in the header, neither via direct assignment nor via

[otrs] Queue moves in history

Hi, Often been wondering: When we move a ticket into a different queue, the History just shows it's been moved. Is it possible to see what queue it was moved into? Lars - OTRS mailing list: otrs - Webpage: http://otrs.org/

[otrs] How to change the server

Hi all My otrs server's platform is Windows XP. I plan to change it to other server because I did many testing of applications in this server. I worry that this server will be unstable. Would you please give me procedure to change the server while keeping existing configuration and data? I

Re: [otrs] Archiving HowTo?

Hi Mik, Did somebody help you? I would like to know about this option, too. Lars From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Mikola Rose Sent: Tuesday, November 30, 2010 2:08 AM To: otrs@otrs.org Subject: [otrs] Archiving HowTo? Hi

Re: [otrs] Archiving HowTo?

Lars Jørgensen wrote : Did somebody help you? I would like to know about this option, too. Hi, please see : http://forums.otrs.org/viewtopic.php?f=53t=6966p=27458 (SysConfig = Ticket::ArchiveSystem) Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH |

Re: [otrs] What's the difference between editting config.pm or the Sysconfig in the admin part of the OTRS system?

Hi Erik, SysConfig is the preferred way to configure OTRS. But some settings, like the LDAP integration can't be done there (yet), and have to be typed into Config.pm. Config.pm always overrules anything else. Changes made in SysConfig shows up in Kernel/Config/Files/ZZZAuto.pm Lars

Re: [otrs] Archiving HowTo?

Hi Mik, Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527 Am 30.11.2010 um 02:07 schrieb Mikola Rose: Hi again, I couldn’t find anything in the manual for 3.01 on how to

Re: [otrs] Queue moves in history

The bar at the right tells you the Queue it's in, doesn't it? On Thu, Dec 9, 2010 at 8:17 AM, Lars Jørgensen i...@gyldendal.dk wrote: Hi, Often been wondering: When we move a ticket into a different queue, the History just shows it's been moved. Is it possible to see what queue it was moved

Re: [otrs] How to change the server

What operating system will you move it to? If it's still Windows, you should be able to run the installer of the same release, then backup old and restore to new. On Thu, Dec 9, 2010 at 8:14 AM, Ferdinandus Rudijanto frudija...@yahoo.comwrote: Hi all My otrs server's platform is Windows XP.

[otrs] Erros in configuring SMTP in OTRS

I just installed OTRS on a Centos 5.5 server, and am getting a few errors when trying to get email configured: Software error: Can't locate object method autoflush via package Net::SMTP::SSL at /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/IO/Socket.pm line 44. For help, please send mail to

Re: [otrs] Ticket State and Owner

Thanks Shrikant, There is only one place for TicketOwnerUpdate under Ticket::EventModulePost###140-ResponsibleAutoSet. But that doesn't change the owner. L GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of shrikant k Sent: Thursday,

Re: [otrs] Queue moves in history

When I look at the history for a ticket (by clicking on HISTORY when reading the ticket contents) I see the first column has the keyword Move whereas the second column has the details Ticket moved into Queue Software Services::Software Packages (35) from Queue Raw (2) On Thu, Dec 9, 2010 at

Re: [otrs] Archiving HowTo?

Thank you :D From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Christopher T. Kuhn Sent: Thursday, December 09, 2010 6:07 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Archiving HowTo? Hi Mik, Actually we're still working on getting the manual

Re: [otrs] Archiving HowTo?

Interesting... The archiving module is turned on but I do not see the option under ticket action as described in that document to Archive Selected Tickets. [cid:image001.jpg@01CB9789.64CE8180] [cid:image002.jpg@01CB9789.64CE8180] From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On

Re: [otrs] Archiving HowTo?

Hi Mik, in an earlier version of OTRS 3.0 the archive flag was within the “Add note” area by mistake. This has been fixed in the latest version, so I recommend to update your installation on patch level. Cheers, Nils On 09.12.2010, at 19:11, Mikola Rose wrote: Interesting… The

Re: [otrs] LDAP search for non-customer recipients

I accomplished this by adding a second customer DB configuration (though it was pointing to the same Active Directory). I just needed to change the Map slightly from my primary customers. #CustomerUser2 Configuration #Customers without valid logins - used to provide Mail To

[otrs] Not replay in new window

In new OTRS version the replay will open a new window. I don't want this. How to change so it will not open new window? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

Re: [otrs] Troubles viewing output on Customer GUI, MSSQL and charset

Hello people... Anybody has any clues on how to proceed? Thanks, F. -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Boniforti Flavio Sent: Wednesday, December 01, 2010 1:43 PM To: User questions and discussions about OTRS. Subject: Re:

Re: [otrs] Next ticket state on tickets

Hi Jean, SysConfig - Ticket - Frontend::Agent::Ticket::ViewCompose Set StateDefault to closed. If you do this, the default state of a reply is closed. Users can still select open, pending and other states. If you want to force the state to always be closed with no option to select anything

Re: [otrs-de] suche nach leerem freitextfeld =Enhancement-Bug

hab ich jetzt angelegt: feature request: id 6511 http://bugs.otrs.org/show_bug.cgi?id=6511 -Ursprüngliche Nachricht- Von: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] Im Auftrag von Martin Edenhofer Gesendet: Mittwoch, 08. Dezember 2010 08:31 An: User questions and

[otrs-de] Zugänglichkeit Ansicht auf die Queues

Hallo, derzeit haben wir die OTRS Version 2.4.7-2 (Debian-Repository) mit div. Modulen (OTRS-CiCS) im Einsatz. Die Module habe ich in Einsatz genommen, damit die Bedienbarkeit und das Aussehen etwas mehr dem entspricht, was wir uns vorstellen. Nun habe ich einen virtuellen Testserver (Debian

[otrs-de] Automatische Kunden-ID

Hallo, soweit ich mich erinnern kann, gab es mal die Möglichkeit, dass beim anlegen eines Tickets automatisch die eingetragene Mailadresse als KundenID übernommen wurde, wenn der Kunde noch nicht existierte. Dies funktioniert nicht mehr. Da wir viele Kunden haben, die nur einmal sich melden, wäre