Dear both,
just to be correctly, the Hardware Types are defined in the catalog class
ITSM::ConfigItem::Hardware::Type”.
;-)
Cheers, Nils
On 02.03.2011, at 08:37, Adam Bator wrote:
Yes you can do it and it is quite simple.
It is done in Administration - general catalog :
Hi
I'm testing OTRS ITSM Change Mangement to implement a change management
solution at a italian customer site.Now, after some testing creating change
requests, workorders and so on, I would to clear the configuration without
'dropping' the database and re-create it from scratch. The problem is
Dear Stefano,
first of all, you should consider to subscribe to the ITSM mailing list ;-)
where are definitively people using ITSM modules.
ITSM lists:
OTRS::ITSM User questions and discussions =
http://lists.otrs.org/mailman/listinfo/itsm
OTRS::ITSM announcement mailinglist =
Dear Nils
I follow asap your suggests about set ITSM List, and of course I appreciated
your technical suggestion on the item (my obligations) [?].
I hope to give a real contribution, in the near future, to the community.
cheers
Stefano
2011/3/2 Nils Leideck nils.leid...@leidex.net
Dear
From: rece...@msn.com
To: otrs@otrs.org
Subject: RE: [otrs] Create new item in agent intreface
Date: Tue, 1 Mar 2011 17:16:56 -0300
Hi, Ive done what you've said already but doesnt work. When I create a new
ticket (agent interface), theres no new combo or field.
Any suggestions?
Hi all,
I've been searching for solution for a day now, in archive and forums, but I
couldn't find a method to set the notification mail's Reply-To field.
We're using OTRS 3.0.6, the specific use case is that we send notification
emails to customers (through SMTP) about almost everything, from
Dear Juancho,
can you post you configuration details?
Cheers, Nils
On 02.03.2011, at 16:08, Juancho - wrote:
Hi, Ive done what you've said already but doesnt work. When I create a new
ticket (agent interface), theres no new combo or field. Any suggestions?
From:
Dear Viktor,
why do you not send your emails directly from support@ ??
Cheers, Nils
On 02.03.2011, at 16:33, Viktor Eszenyi wrote:
I've been searching for solution for a day now, in archive and forums, but I
couldn't find a method to set the notification mail's Reply-To field.
We're using
Dear Juancho,
ok, the second is not required beacuse you just have one key = “Product”, so
there is no need for a default selection. right? ;-)
This is the first step I described, did you do the second step as well?
Cheers, Nils
On 02.03.2011, at 19:03, Juancho - wrote:
The configuration is
Dear José,
you need to setup the default services (same frontend, on the very left hand
side)
Cheers, Nils
On 02.03.2011, at 19:42, José Francisco Luis Medina wrote:
Within a short time we turn on the servicesin our OTRS, I can verify that
the service and Customer users to be assigned in
Shawn Beasley just posted a really interesting call for community help
with documentation for OTRS, that my stupid fingers instantly deleted by
accident, and now I can't find the topic or the announcement anywhere.
Could someone at OTRS either forward me the announcement or point me to
where that
Dear Alan,
these FreeTextFields needs to be enabled in every View where they should appear.
E.g. Frontend::Agent::Ticket::ViewNote
Cheers, Nils
On 02.03.2011, at 22:33, Alan Creed wrote:
Hi
Where can i enable the fields?, cant find that option
Thanx in advance
Enviado desde mi iPhone
http://blog.otrs.org/2011/03/01/community-documentation-vs-technical-documentation/
http://blog.otrs.org/2011/03/01/community-documentation-vs-technical-documentation/Would
this be it?
http://blog.otrs.org
On Wed, Mar 2, 2011 at 4:45 PM, David Boyes dbo...@sinenomine.net wrote:
Shawn Beasley
http://blog.otrs.org/2011/03/01/community-documentation-vs-technical-documentation/Would
this be it?
http://blog.otrs.org
Yes, that was it. Thanks!
--DB
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
Hi,
Thanks for the reply. The main reason for the two address is that we use
support@ for traditional two-way communication with the customers, and
that's the mail address fetched by OTRS, while otrs@ is used only for
one-way notification. So in case the customer wants to reply, the
reply-to
Hallo zusammen,
ich möchte per PHP eine E-Mail an unser OTRS senden und diesem Ticket
gleich den Status zur Wiedervorlage setzen.
Wenn ich die Übersicht hier (http://doc.otrs.org/2.0/de/html/x1002.html)
richtig verstanden habe kann ich mit dem X-Header X-OTRS-State nur den
Status setzten.
Dear Andy,
you might want to use X-OTRS-(FollowUp)-State-PendingTime ?!
Cheers, Nils
On 02.03.2011, at 16:07, Andy wrote:
ich möchte per PHP eine E-Mail an unser OTRS senden und diesem Ticket gleich
den Status zur Wiedervorlage setzen.
Wenn ich die Übersicht hier
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