Re: [otrs] Google-Maps-Customer-Map plugin ?

Hi Laurent, JFI, this module is now available via http://edenhofer.de/p/google-maps/ or OPAR. Greetings, -Martin http://edenhofer.de/ On 24.08.2010, at 14:37, Laurent Minost wrote: Hi OTRS Users, By checking http://otrs.org/2.4/features/ webpage, we have a good screenshot of this

Re: [otrs] Google-Maps-Customer-Map plugin ?

Hi Martin, Thanks for this update :) Only for OTRS 3.x or does the 2.4.x branch module is also available please ? I did not migrate to 3.x for the moment. BR, Laurent Le 22/03/2011 11:00, Martin Edenhofer a écrit : Hi Laurent, JFI, this module is now available via

Re: [otrs] Google-Maps-Customer-Map plugin ?

Me too. 2011/3/22 Laurent Minost lmin...@denyall.com Hi Martin, Thanks for this update :) Only for OTRS 3.x or does the 2.4.x branch module is also available please ? I did not migrate to 3.x for the moment. BR, Laurent Le 22/03/2011 11:00, Martin Edenhofer a écrit : Hi Laurent,

Re: [otrs] Google-Maps-Customer-Map plugin ?

Sorry, I only implemented it for OTRS 3.x. Any problems/issues why not upgrading to 3.x? Greetings, -Martin http://edenhofer.de/ On 22.03.2011, at 11:48, Szostak Grzegorz wrote: Me too. 2011/3/22 Laurent Minost lmin...@denyall.com Hi Martin, Thanks for this update :) Only for

Re: [otrs] Google-Maps-Customer-Map plugin ?

Need to wait for 3.X to be stable. G. 2011/3/22 Martin Edenhofer mar...@edenhofer.de Sorry, I only implemented it for OTRS 3.x. Any problems/issues why not upgrading to 3.x? Greetings, -Martin http://edenhofer.de/ On 22.03.2011, at 11:48, Szostak Grzegorz wrote: Me too.

Re: [otrs] Google-Maps-Customer-Map plugin ?

Same thing for me and I also have a lot of customisations so upgrade is not planned in a near future ... Le 22/03/2011 12:47, Szostak Grzegorz a écrit : Need to wait for 3.X to be stable. G. 2011/3/22 Martin Edenhofer mar...@edenhofer.de mailto:mar...@edenhofer.de Sorry, I only

[otrs] Postmaster Filter

Hi, I want to give some freetext input in header information of incoming mails. example: ---8 -- From: custo...@domain.de To: otrsrecipi...@mydomain.de Message-ID: 25012212.91300793495185.JavaMail.some@host Subject: some infotext [Ticket# 841401199864] MIME-Version: 1.0 Content-Type:

Re: [otrs] Google-Maps-Customer-Map plugin ?

will wait for 3.1 :) 2011/3/22 Edlhuber Florian florian.edlhu...@acino-pharma.com Hi, 3.x is stable http://www.otrs.org/news/2011/otrs_3-0-6/ ITSM 3.x is stable, too http://www.otrs.org/news/2011/otrs-itsm-gone-gold/ greetings Florian -- *Von:*

Re: [otrs] Postmaster Filter

Hi Jan, it is. http://doc.otrs.org/3.0/en/html/adminarea-postmasterfilter.html - Table 5.4. Function of the different X-OTRS-headers X-OTRS-ArticleKey(1|2|3): Additional info key for the article.Saves an additional info key for this article. X-OTRS-ArticleValue(1|2|3):

Re: [otrs] Postmaster Filter

Hi Martin, thanks. I already found that, sorry for not mentioning. But I do need some more: I want to set the value for X-OTRS-ArticleKey to that delivered by the mail. e.g. one mail has Articlefreekey1: MY_ID and I want to set X-OTRS-ArticleKey to MY_ID another mail has

Re: [otrs] help with statistics

Dear Anders, On 21.03.2011, at 06:45, Anders Bolinder wrote: I would like to know how i can create statistics on how many tickets been created between a certain time period, for example between 6 and 8 am? you need to use the TicketAccumulation object for these kind of statistics. Cheers,

Re: [otrs] Not create tickets with mailing list or DL is in cc

Dear Ajmal, On 21.03.2011, at 09:30, Ajmal Ahmed wrote: Is it possible to configure OTRS as to achieve the following objective: • Mails when sent to a specific DL (Distribution List) in cc should not create tickets, but instead inform the user to mark the id in ‘To’ field if the

Re: [otrs] Postmaster Filter

Hi Jan, now I understand your use case a little bit more. :) You need a mail header rewrite from Articlefreekey1 to X-OTRS-ArticleKey, right? There is no out of the box mail header rewrite feature in OTRS it self. I see two possible solutions: a) Create an own postmaster module for the header

Re: [otrs] Postmaster Filter

Hi Martin, I don’t want to own the master, but isn’t it easier to add a Match Header to the SysConfig (Ticket - Core::PostMaster) and use a regex to match for the value of that new header (.*) and set it in the X-OTRS-ArticleKey1 value with [***] ? *g* ... *duckt sich schon mal* ... Cheers,

Re: [otrs] Postmaster Filter

Nils, that's is a good idea! :) You just need to add the used Articlefreekey... and Articlefreetext...-Headers via SysConfig also to PostmasterX-Header first, then it should work fine. :) Cool! $Nils++ :) -Martin On 22.03.2011, at 13:52, Nils Leideck wrote: Hi Martin, I don’t want to

[otrs] Services in Ticket Templates

Hi All, Did anybody manage to automatically select Services in Ticket Templates? I tried setting it up in using both http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/ and TicketTemplate-0.1.94 module from OPAR but no luck (the dropdown box is empty until I select the customer).

[otrs-de] Enconding-Probleme Kundenbackend

Hallo, Wir sind seit einiger Zeit dabei, OTRS für unseren Servicedesk zu implementieren, scheitern allerdings noch an der Anbindung der Kundendatenbank. Wir möchten das Feature „CustomerCompanySupport“ mit einer MySQL Tabelle nutzen und unsere (recht große) Kundendatenbank anbinden. Leider

[otrs-de] TicketStatus vertauscht

Hallo, Wir möchten OTRS für unseren Servicedesk nutzen und haben daher einem Mitarbeiter kurzfristig die Berechtigungen gegeben, die TicketStates zu bearbeiten, um diese mit den firmeninternen Prozessen abzustimmen. Leider hat der Benutzer die TicketStates geändert und seither kann man über

[otrs-de] Angezeigte Zeit im Browser / OTRS 2.4.9 - ITSM 2.1.2

Guten Morgen, Basisfrage, wo muss man drehen wenn die Systemzeit richtig geht, im Browser aber +1 Stunde dargestellt wird? Danke für Antworten, Grüße Mit freundlichen Grüßen Christian Fröning Fröning Consult GmbH Schiessgartenstrasse 6 63303 Dreieich Tel.: +49 700 FROENING