Ravi,
Pending date is stored as timestamp in column 'until_time' in ticket table.
HTH.
Regards,
Marc
Am 08.07.11 07:47, schrieb ravi shanker:
> Hi all,
>
> Need database field where ticket pending date(phone ticket) is stored.
>
> Ravi Shankar
>
>
>
> -
Hi all,
Need database field where ticket pending date(phone ticket) is stored.
Ravi Shankar-
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Hi list,
I've been playing around with an upgrade procedure from 2.4.7 to 3.0.9.
During the first of the two DB upgrade scripts, my database increases in size
with about 4-5 GB (rising to a total of almost 20gb). Is that normal, or do I
have an option enabled that I shouldn't? :)
Thanks.
--
/S
El-Sergani,
Could you explain how to use the notification feature?
As far as I could check the (valued) procedure informed by Rory Clerkin
works only if the customer is registered as customer on OTRS.
I wish I have a way to send email to "ad-hoc" customers.
Best Regards,
Roger.
2011/7/7 Muhammad
Thanks Nils!
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 7 July 2011 15:46, Nils Leideck wrote:
> Dear Leonardo,
>
> On 07.07.2011, at 22:36, Leonardo Certuche wrote:
>
> Trying to understand why, we found several cache files at
> /opt/otrs/var/tmp/CacheFileStorable, we d
Dear Leonardo,
On 07.07.2011, at 22:36, Leonardo Certuche wrote:
> Trying to understand why, we found several cache files at
> /opt/otrs/var/tmp/CacheFileStorable, we deleted some files there and changes
> were reflected. Is this deletion wrong? How can we purge cache without having
> to go to
Hello there,
We've been leading several implementations on OTRS2.4.x in which we make
changes directly into database (such marking as invalid queues or states)
and they're inmediatly reflected on the front end.
Today we're leading an implementation on OTRS3.0.9 and we did the same, but
what we do
U can use even notifications as well.
I'm not on the system at the moment, but I could fetch you the way for sure.
On Thursday, July 7, 2011, Rogerio F Cunha wrote:
> It works :)
> Thanks a lot!
> Roger.
>
> 2011/7/7 Rory
>
>
> When you have a ticket open you can reply by email by clicking the d
It works :)
Thanks a lot!
Roger.
2011/7/7 Rory
> When you have a ticket open you can reply by email by clicking the drop
> down list with "reply" in it.
> Select the "Empty Answer" option and write your email.
> Click "Submit" to send.
>
> In the Admin section you can create Responses with the c
When you have a ticket open you can reply by email by clicking the drop down
list with "reply" in it.
Select the "Empty Answer" option and write your email.
Click "Submit" to send.
In the Admin section you can create Responses with the content of an email
you might send regularly.
You can then add
On Tue, Jul 5, 2011 at 3:05 PM, Mikael Kermorgant
wrote:
> Hello,
>
> Using otrs 3.0.7, I'd like to have customers auth against 3 backends :
> basic http, ldap and local database.
>
> Moreover, I want to enable self registration in the local database.
> This works by default, but as soon as I setu
Dear Sirs,
It is possible to automatically send an email to the customer with the
contents of a note added to the ticket? This possibility would serve to ask
a customer more information about the opened ticket, without the need to
contact him by phone.
Roger.
-
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