Hello,
is there anyone on this list who has successfully implemented a Change in
ITSM 3.x? I have tried and tried, but cannot go forward from requested to
approved state. Is there a fully blown tutorial on this?
Thanks in advance!
Best,
Gergely
Hi,
14.04.2014 14:57 - Gergely Polonkai schrieb:Hello, is there anyone on this
list who has successfully implemented a Change
in ITSM 3.x?
Yes. :)
I have tried and tried, but cannot go forward from requested
to approved state. Is there a fully blown tutorial on this?
See
Hello,
that's exactly what I followed. My first impression is that with such a
setup, changes cannot be created/executed in a sane way. I'm a developer
myself, so conditions and actions are not foreign for me, but if I have to
define this huge number of conditions for each change I have to
Hi,
14.04.2014 18:57 - Gergely Polonkai schrieb:
that's exactly what I followed. My first impression is that with such a
setup,
changes cannot be created/executed in a sane way. I'm a developer myself, s
o conditions and actions are not foreign for me, but if I have to define
this huge
number
that's exactly what I followed. My first impression is that with such a setup,
changes cannot be created/executed in a sane way. I'm a developer myself, so
conditions and actions are not foreign for me, but if I have to define this
huge number of conditions for each change I have to manage,
I actually lived it for several years. Maybe the tool we used back then
simplified the whole thing. :) And yes, I *do* need this feature, I’m just
a bit lost on how to do it.
On 14 April 2014 20:03, Florian Edlhuber florian.edlhu...@gmx.de wrote:
Hi,
14.04.2014 18:57 - Gergely Polonkai
Hi,
Am 08.04.14 16:01, schrieb André Cavalcante:
Would be correct to the the following?
CustomerID = department
CustomerIDs = nothing
I'd also suggest this setup.
You can also check if the setup is correct by going to the customer
information center and selecting a customer user name (lower
Hi there,
No success so far...
Em segunda-feira, 14 de abril de 2014, Mathias Braeunling
mathias.otrsmailingli...@gmail.com escreveu:
Hi,
Am 08.04.14 16:01, schrieb André Cavalcante:
Would be correct to the the following?
CustomerID = department
CustomerIDs = nothing
I'd also
No success so far...
This is quite difficult to troubleshoot.
What have you tried?
What is the result?
Did you get any error messages?
How is the result not what you wanted/expected?
What did you search for to achieve your results?
How may random person -- who might be able to help you --
What have you tried? I've set CustomerID = department (LDAP)
What is the result? It brings no result.
Did you get any error messages? No error messages
How is the result not what you wanted/expected? It brings no result at all,
It should companys name.
What did you search for to achieve your
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