Ticket history say the following:
ActionCommentZoomUserCreatetime NewTicket New Ticket [201212201238]
created (Q=UKsupport;P=3 normal;S=new). - root@localhost (Admin OTRS)
20/12/2012
13:20:07 CustomerUpdate Updated: CustomerID=jhderdf_...@hotmail.com
;CustomerUser=jhderdf_...@hotmail.com; -
Generic agent?
On Wed, Feb 6, 2013 at 3:17 PM, Jean BROW everyday...@gmail.com wrote:
Ticket history say the following:
ActionCommentZoomUserCreatetime NewTicket New Ticket [201212201238]
created (Q=UKsupport;P=3 normal;S=new). - root@localhost (Admin OTRS)
20/12/2012
13:20:07
Nope, I don't have any automated jobs with Generic agent.
2013/2/6 Gerald Young cryth...@gmail.com
Generic agent?
On Wed, Feb 6, 2013 at 3:17 PM, Jean BROW everyday...@gmail.com wrote:
Ticket history say the following:
ActionCommentZoom UserCreatetime NewTicket New Ticket
What if on Ticket - Core::PostMaster
You have the variable
PostmasterFollowUpState
set on closed successful?
On 6 February 2013 15:35, Jean BROW everyday...@gmail.com wrote:
Nope, I don't have any automated jobs with Generic agent.
2013/2/6 Gerald Young cryth...@gmail.com
Generic agent?
PostmasterFollowUpState says open
Could this be the case?
2013/2/6 Leonardo Certuche leonardo.certu...@itconsultores.com.co
What if on Ticket - Core::PostMaster
You have the variable
PostmasterFollowUpState
set on closed successful?
On 6 February 2013 15:35, Jean BROW
I don't see that the history records a followup, ... this looks like there
was a closure by the person. Even if this wasn't a scheduled generic agent,
this still appears to have been closed, possibly in bulk, but hard to tell.
On Wed, Feb 6, 2013 at 4:20 PM, Jean BROW everyday...@gmail.com
Is it possible for me to disable so agents cannot bulk close tickets?
2013/2/7 Gerald Young cryth...@gmail.com
I don't see that the history records a followup, ... this looks like there
was a closure by the person. Even if this wasn't a scheduled generic agent,
this still appears to have
On 6 February 2013 23:40, Jean BROW everyday...@gmail.com wrote:
Is it possible for me to disable so agents cannot bulk close tickets?
Yes, in Sysconfig - Ticket - Core::TicketBulkAction -
Ticket::Frontend::BulkFeature - No
-
I find a lot of ticket in OTRS that are closed, and cannot understand why.
This is what I see:
E-mail from customer
Autoreplay from OTRS with the ticket number
State is closed successful and the owner is always the same person.
Anyone have an idea why this happen?
what does the ticket history say?
On Tue, Feb 5, 2013 at 2:13 PM, Jean BROW everyday...@gmail.com wrote:
I find a lot of ticket in OTRS that are closed, and cannot understand why.
This is what I see:
E-mail from customer
Autoreplay from OTRS with the ticket number
State is closed
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