Re: [PEDA] FYI "Protel's response to my printing problem"
I don't have an answer to the Protel response, but have you tried a software redirector or reformater program between the Protel and the printer? We regularly use Fineprint from www.fineprint.com as a print to screen printer which simulates the printer output and allows you to pass it on to the real printer. If protel program doesn't like the print driver, try this between them. Regards, Saddle (In the land of Oz) * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * To post a message: mailto:[EMAIL PROTECTED] * * To leave this list visit: * http://www.techservinc.com/protelusers/leave.html * - or email - * mailto:[EMAIL PROTECTED]?body=leave%20proteledaforum * * Contact the list manager: * mailto:[EMAIL PROTECTED] * * Browse or Search previous postings: * http://www.mail-archive.com/proteledaforum@techservinc.com * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
Re: [PEDA] FYI "Protel's response to my printing problem"
At 09:18 AM 7/11/01 -0700, Tony Karavidas wrote: >Here's one for that support person: > >"I recommend you find another way to get a paycheck." > >Ok, sillyness aside, that was a stupid answer on their part. They could have >said "can you temporarily try another printer to see if the problem goes >away?" Obviously Protel cannot control the content or quality of printer >drivers but they don't really know if your printer is defective, the driver >is wrong, or some other piece of software is not correct on your system. The answer was technically correct but rudely expressed, and further, it was less than helpful. Yes, someone should speak to the tech support person to encourage him or her to use more acceptable modes of expression. The message sounded rushed. "I've got to give you some kind of answer right now because I've got twenty more issues to deal with before close today and my rideshare is waiting outside, and I don't know anything better to say." It comes off as "you aren't that important, fix your own problem." >I tell ya, good help is hard to find. Right. It does not hurt to try Protel support, but you are much more likely to get good support on an issue like that here. Ultimately, however, the problem may be so difficult that the best solution is, as others suggested, including Protel support: "recommend using another printer." Not necessarily permanently, but with a fresh printer and fresh printer driver, if it works, one will have ruled out certain possible causes, and if it does not work, one will have ruled out different possible causes. And there is much more that could be said. For a question like this, there should be a good canned answer that could be personalized by the technician. But Protel is still a relatively small company, I can understand that every procedure has not been polished. Further, everyone makes mistakes and has bad days. [EMAIL PROTECTED] Abdulrahman Lomax P.O. Box 690 El Verano, CA 95433 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * To post a message: mailto:[EMAIL PROTECTED] * * To leave this list visit: * http://www.techservinc.com/protelusers/leave.html * - or email - * mailto:[EMAIL PROTECTED]?body=leave%20proteledaforum * * Contact the list manager: * mailto:[EMAIL PROTECTED] * * Browse or Search previous postings: * http://www.mail-archive.com/proteledaforum@techservinc.com * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
Re: [PEDA] FYI "Protel's response to my printing problem"
Here's one for that support person: "I recommend you find another way to get a paycheck." Ok, sillyness aside, that was a stupid answer on their part. They could have said "can you temporarily try another printer to see if the problem goes away?" Obviously Protel cannot control the content or quality of printer drivers but they don't really know if your printer is defective, the driver is wrong, or some other piece of software is not correct on your system. I tell ya, good help is hard to find. Tony > -Original Message- > From: Mark E Witherite [mailto:[EMAIL PROTECTED]] > Sent: Wednesday, July 11, 2001 7:39 AM > To: Protel EDA Forum > Cc: [EMAIL PROTECTED] > Subject: [PEDA] FYI "Protel's response to my printing problem" > > > I Find this answer totally unacceptable. > Disappointed > Customer > > > Hi, > Thanks for your inquiry. > Recommend using another printer. It sounds like this problem may > exist with > the current printer. > If you have any further questions then please direct them to > [EMAIL PROTECTED] > --- > Best Regards, > Protel Support Team > > - Original Message - From: Mark E Witherite > To: Christine Wilinsky > Cc: [EMAIL PROTECTED] > Sent: Monday, July 09, 2001 6:15 AM > Subject: Re: invalid printer > > > Hi Christine, > I tried your suggestion and was able to print 1 time then I was > back to the > same problem as before. The only way I could get protel to work again was > to un-install the plotter again. Do you have any other suggestions? > TIA > Mark > At 01:07 PM 7/6/01 -0700, you wrote: > Hi, > > Thanks for your inquiry. > > Sounds like your printer drivers need to be updated. Please see attached > and install accordingly only if your o/s is not Windows 2000. > > If you have any further questions then please direct them to > [EMAIL PROTECTED] > > --- > Best Regards, > Protel Support Team > > > > > > > - Original Message - > From: Mark E Witherite > To: [EMAIL PROTECTED] > Sent: Thursday, June 07, 2001 8:03 AM > Subject: Locked out of ProtelSE99 > > Yesterday I added a new printer. All went well and I was able to > print (in > another windows program). Now Protel won't open. I get the error message > "invalid printer" when I try to load a schematic. I press OK and protel > locks up. I've tried Other dbb. but get the same results. Try to use the > repair data base and protel closes with out warning. Can anyone out there > steer me in the right direction. Also I have assumed that the > adding of the > new printer is what caused the problem. I could be wrong. > Cheers > mark > > Mark Witherite > Assistant Research Engineer > Astronomy & Astrophysics > Penn State University > 2565 Park Center Blvd > Suite 200 > State College, PA. 16801 > email [EMAIL PROTECTED] > telephone 814 865 9839 > fax 814 865 9100 > > Mark Witherite > Assistant Research Engineer > Astronomy & Astrophysics > Penn State University > 2565 Park Center Blvd > Suite 200 > State College, PA. 16801 > email [EMAIL PROTECTED] > telephone 814 865 9839 > fax 814 865 9100 > IPC PWB Certified > * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * To post a message: mailto:[EMAIL PROTECTED] * * To leave this list visit: * http://www.techservinc.com/protelusers/leave.html * - or email - * mailto:[EMAIL PROTECTED]?body=leave%20proteledaforum * * Contact the list manager: * mailto:[EMAIL PROTECTED] * * Browse or Search previous postings: * http://www.mail-archive.com/proteledaforum@techservinc.com * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
Re: [PEDA] FYI "Protel's response to my printing problem"
Hi Mark, Before anyone can trouble shoot a problem like this you need to give them the variables... answer these questions and you may get a more useful response from the tech support people... What operating system are you using? What are the stats on your machine? What kind of printer are you using? What other software is running while you are trying to use Protel? Bill Brooks PCB Design Engineer DATRON WORLD COMMUNICATIONS INC. 3030 Enterprise Court Vista, CA 92083 Tel: (760)597-1500 Ext 3772 Fax: (760)597-1510 mailto:[EMAIL PROTECTED] IPC Designers Council, San Diego Chapter http://www.ipc.org/SanDiego/ http://home.fda.net/bbrooks/pca/pca.htm -Original Message- From: Mark E Witherite [mailto:[EMAIL PROTECTED]] Sent: Wednesday, July 11, 2001 7:39 AM To: Protel EDA Forum Cc: [EMAIL PROTECTED] Subject: [PEDA] FYI "Protel's response to my printing problem" I Find this answer totally unacceptable. Disappointed Customer Hi, Thanks for your inquiry. Recommend using another printer. It sounds like this problem may exist with the current printer. If you have any further questions then please direct them to [EMAIL PROTECTED] --- Best Regards, Protel Support Team - Original Message - From: Mark E Witherite To: Christine Wilinsky Cc: [EMAIL PROTECTED] Sent: Monday, July 09, 2001 6:15 AM Subject: Re: invalid printer Hi Christine, I tried your suggestion and was able to print 1 time then I was back to the same problem as before. The only way I could get protel to work again was to un-install the plotter again. Do you have any other suggestions? TIA Mark At 01:07 PM 7/6/01 -0700, you wrote: Hi, Thanks for your inquiry. Sounds like your printer drivers need to be updated. Please see attached and install accordingly only if your o/s is not Windows 2000. If you have any further questions then please direct them to [EMAIL PROTECTED] --- Best Regards, Protel Support Team - Original Message - From: Mark E Witherite To: [EMAIL PROTECTED] Sent: Thursday, June 07, 2001 8:03 AM Subject: Locked out of ProtelSE99 Yesterday I added a new printer. All went well and I was able to print (in another windows program). Now Protel won't open. I get the error message "invalid printer" when I try to load a schematic. I press OK and protel locks up. I've tried Other dbb. but get the same results. Try to use the repair data base and protel closes with out warning. Can anyone out there steer me in the right direction. Also I have assumed that the adding of the new printer is what caused the problem. I could be wrong. Cheers mark Mark Witherite Assistant Research Engineer Astronomy & Astrophysics Penn State University 2565 Park Center Blvd Suite 200 State College, PA. 16801 email [EMAIL PROTECTED] telephone 814 865 9839 fax 814 865 9100 Mark Witherite Assistant Research Engineer Astronomy & Astrophysics Penn State University 2565 Park Center Blvd Suite 200 State College, PA. 16801 email [EMAIL PROTECTED] telephone 814 865 9839 fax 814 865 9100 IPC PWB Certified * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * To post a message: mailto:[EMAIL PROTECTED] * * To leave this list visit: * http://www.techservinc.com/protelusers/leave.html * - or email - * mailto:[EMAIL PROTECTED]?body=leave%20proteledaforum * * Contact the list manager: * mailto:[EMAIL PROTECTED] * * Browse or Search previous postings: * http://www.mail-archive.com/proteledaforum@techservinc.com * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
